I had DJ along with Ryan sell a truck right from underneath me while I was waiting for them to write and complete my purchase. They claim it first come first serve I told them that I had it started the initial process the late afternoon before. And in the morning, I got financing through the link that they sent me and I was 100% ready to I only wanted to ask them a couple particular questions. One of them would've been all of the perhaps secret add-on prices. As well as getting some actual information about things that would apply directly to that vehicle very simple stuff overall So at 11:30 AM, I was completely ready with financing ready to go and they just never called back and they later at the day I had to call them and they said that they already sold it right from underneath me I had hours into this because it was going to be used and rotated into our service vehicle vehicles They were so wildly unprofessional that today. I feel absolutely skipped a big mistake. There replies on the phone were so scripted and so much resembled car sales from the 80s in such a used car negative manner The whole experience was so disgusting. I don't recommend this and just cause something is all shiny does not mean it doesn't have issues underneath. I'd be very careful. There's a reason why people don't want to answer certain questions. And there's also amazingly scripted and good answers for those questions which you never get the correct information on. read more

This place unfortunately sucks. Nobody knows what they're doing. I'm currently trying to buy a car from them, the AutoChek summary shows frame damage, and one of the salesman said it was due to the suspension upgrade. Yeah, right. I tried to speak with a manager and after 10 mins on hold was told he's busy. Overall, I communicated with 4 people (one AI bot) and left with ZERO new information and a guy named Param & DJ lying to me about the damage on a vehicle telling me it was "nothing to worry about." Astonishing how bad they are at making a sale. I was ready to buy but they can't seem to find their *** from a hole in the wall. read more

Worst first time purchase for my son as we told him we would get him a nice car for graduating college. He picked a car with this dealership and got ripped off. They sold his MOM and HIM a $40K plus BMW with the wrong size tires as they were supposed to be staggered. Instead they put the small size all the way around AND 4 DIFFERENT BRANDS OF TIRES! I had to pay $1500 to replace the tires as they said as is! Nobody answers the phone because of so many complaints I'm sure. Now we find out that the car was lowered to the point where the tire rubs the rim and we might have to redo the suspension. Totally took advantage of a first time buyer and his MOM, stay away!! read more

Wanted to buy 2018 challenger hellcat. I spoke to DJ. I asked 2 questions - does it have hemi tick and are there any active DTCs? He didnt know what hemi tick is?!?!?! On the DTCs I explained, since he didnt know, that I need to know the status of scanning all the modules in the car when it went through their shop prior to sale. He whined about doing these 2 things until he knew I would be approved for a loan that I was getting to pay for part of it [other part cash]. I explained I believed I would get approved with a 831 credit score. I gave him the option of withdrawing my plan to buy from him if he wasnt comfortable doing these 2 things for me. He appeared to change his mind and offered to do replying tomorrow and I said OK. He then contacts me back right away to say he is not going to do it and that I should hire my own mechanic to inspect the car. So a knowledge sales person should know what hemi tick is and know that his car shouldnt have it. 2ndly there should be a report with the status of the scan when they did their pre sale inspection. 3rd he lied to me saying he would inquire and then said he wont. 4th a car worth $35k should have this info already done and available as this is a resonable ask of any buyer on a car worth this much. What a crappy way to treat people - I guess they dont want me as a customer!!!!!!!! read more

If you don't have cash or your on lender move on!!! You will regret buying a car and getting a "loan" from this dealer. If it happened to a regular joe like me, who are you to be any different? If you do buy and take one of their lenders, you've been forewarned. There is a reason why you have "1" stars from other people. read more

If I could give 0 stars I would. This is my 1st review I have ever made, I waited over a year and a half to make this because I am not one to talk negatively about someones business... buttt here we are. I bought my Mercedes GLC almost 2 years ago and have been wasting money getting if fixed ever since. I will say we made the mistake of bringing our 1 year old son and I was 8 months pregnant so we were a bit overwhelmed but also in need of a new car because our growing family. We bought the car on a Sunday, that was our mistake because all the mechanics were closed so we weren't able to get it checked out. The day we got home the car was leaking oil! THE SAME DAY WE BOUGHT. We didn't notice because it only leaks on an incline ( our driveway is on an incline). We called immediately they said we bought it 'as is' but they would do us a favor and look at it. We take the car back they have it for about 2 weeks fixing it. We asked what they did they said they had to replace the turbo something. We took to our mechanic for an oil change and he said I had a major leak!!!! and whoever put it together just put bandaids on it. One of the worst leaks he's ever seen. Were have been putting money into this car since we got it and now we are forced to buy a new car because this car is a ticking time bomb. We will have to have 2 car payments for at least a year because we will still owe on this car after we sell! All the people that say you cant get ahold of them or they have bad communication take it a blessing! No one should buy a car from here. read more

My bf just bought a car here and not even a week of buying the car, the car had multiple problems. He took the car back to the dealer to fix the push start button but to no avail 2 days later he kept having the same issue. He had to call off work the first time to get his new car fixed too !! Don't come here i don't know why they haven't been reported to the better business bureau or something!!!! Take your money elsewhere!!!! They sell lemons in this place read more

This place is very frustrating to deal with. Whomever works the Facebook page, Arash I think refuses to answer direct questions such as, is the car I'm looking for available. He replied with we have a no negotiating policy online. I was not attempting to negotiate, just wanted to know if they had what I wanted. Even after asking 10 times he would only forward the link. Mind you when I initially inquired I was told yes. Because deception is what makes every used car buyer get those warm and fuzzy feelings Imagine what it would be like if there was an issue. The communication barrier might be too much to overcome here. I'm just mad now read more

Save yourself some time...read their reviews. I had intentions of purchasing a vehicle , however , communication is not one of their best attributes. They are to be avoided based on their history. read more

If I could give 0 stars I would. I was checking out a car and popped the hood to check out the engine bay. A middle aged Hispanic man, I think his name was Chris, yelled at me and told me not to touch any of the cars unless I was with a salesman. I don't understand because all the cars are unlocked. They are trying to hide things from you and don't want you to inspect things yourself. Chris is a thief jerk and very rude. I'm glad I didn't buy a car from them. read more

My son had a pre-approval letter and they denied him the ability to purchase a car and had him apply with multiple banks then he needed a cosigner which they did the same thing with my credit and wasn't even authorized to do so very unprofessional salesman trying to get his little commission disregarding of what was asked of him not to do ,finance manager attempted to explain to me that was the procedure as if I have never purchased a car with a pre-approval read more

Was looking at a specific car online, spoke on phone with sales guy and he sent video and pics. said no issues with car. So I scheduled to fly in to see car from Norther CA. When I arrived and looked at car at 1st it looked good, but when we went to test drive it it had a check engine light on. I said no way wont deal with that. they tried talking me into it and I could use the extended Warranty I was planning on buying. SO I then looked at my 2nd choice in cars. Much better, more money but nice, drove great no issues. They claim they do a multi point check before all cars are sold. HAHA what a joke. it was cold and raining when I drove it and all seemed fine. but on my way home 450 miles away I noticed the AC didnt work. Called them and they said sorry sold as is and to use my warranty. Complete BS. in the last month I have spent 750 dollars on AC work to just find out the AC Evap Core is leaking under the dash. New estimate is over 5K. They will do nothing to stand behind the GARBAGE they sell. They also add a GPS Tracker device on all their cars that they say can NOT be removed. that cost me 2K that i didn't want. In my opinion that is a complete SCAM and should be investigated. You can't force people to buy aftermarket equipment, but they did. If I was local, I would have walked out. Do yourself a favor and move on this place is crooked as they come. IM Me if you need more details. read more

Purchases a 2021 tesla from carluxe. On the day oslf purchase, car had a damaged Tyre. Sales rep said he will talk to manager about a replacement Tyre. Now my calls are getting ignored and no mention of a replacement Tyre either. This place is really horrible and irresponsible. Tyre was damaged before I purchased the car. At least have the decency to return a call and fix something basic as a Tyre. Think twice before going here. read more

Car Lux - Damaged Tyre before purchase. Still damaged and no response from the dealer. - Used Car Dealers Near Me - Inglewood, California

Watch out for their $1700 "theft patrol" add on that they never mention and try to slip in before paying, and then refuse to take off. The "finance" man went over all of the other cost breakdowns and pretended like I was just not going to see an extra $1700 added to the bill and then when I asked him about it, he said what do you think that we are nonprofit? I never requested this add-on. I never even spoke to them about theft concerns, and the way they never even transparently communicate that this is a mandatory aspect of all of their sales is a horrible business, practice and reflective of how the upper management treats their customers and lower level employees read more

They listed the truck I bought for $25,000 but when I went to buy it the final price was $36,000. How the hell do you justify adding 11 grand on top of the listed price. They tried to add in all this ridiculous add-ons and then tried to charge you for any customization the car had claiming they paid for the customization themselves when in fact the car was already like that when they obtained it. These guys are straight liars stay far away from them. And to top it off it's been almost 3 months and I still haven't received my registration or license plate. If I were that old ugly Arab guy I'd be careful coming home at night, it can be very dangerous doing shady business like that. I hope nothing happens to him, I'll keep him in my prayers. read more

If you don't like a business bending you over and reaming you into oblivion doing what they say, then I would highly recommend not coming here. Cars seemed to be a good price point, however, they will add on warranty and accessories and deem it non-negotiable. They will not make a deal unless you agree to this, which means that whatever loan you end up getting, you will be paying interest on these add ons. Aside from this ridiculous ultimatum, the lack of customer service or manners were strong on this one. The finance person was an absolute gem of a jerk and nothing but rude. Once we said we did not want the add ons, he said no deal and got up and told us there was someone else who was willing to pay more for the car that we wanted and walked away. Please take your hard earned money elsewhere. read more

Absolutely worst experience buying a car EVER! No prices are posted and I wasted half an hour just trying to get them to tell me the price. I'd NEVER do business with a company like this. read more

Beware of this bait and switch dealership! I found a Tesla Model Y online and talked with Chanse over FaceTime before flying out to purchase the car. He was very nice and knowledgeable and I felt comfortable with buying a plane ticket there (since I'm 8 hours away) and he even picked me up at the airport. The car was as advertised and I sat down to complete the purchase. We were going over the numbers and there was this $3000 glass/tire third party warranty in there and I asked for that to be removed because I'm not interested in any extended warranty. He then informed me that it's a mandatory ad on. What?! I've bought over 30 cars in my lifetime and never heard of a warranty being contingent on a car deal. His finance manager came over to explain that he could not take it off, but reduce it to $1995. This is asinine. There was no mention of this when I spoke to Chanse on the phone the previous day other than "we have some warranty options for you to look at when you get here." There is also no mention of this on the car listing online. I was obviously thrown back by this and just walked out of the dealership. I then sat on a street corner in Inglewood, CA and went on AutoTempest.com (not a promotion) and found a Tesla Model Y with 5k less miles for the same price! So I took a $61 ride share to Costa Mesa Autonation Honda (who are AMAZING to work with and even worked with my credit union directly) and bought it without an extended warranty. Copying and pasting this to the Better Business Bureau. read more

Vehicle runs perfectly still. Mint condition. We keep it up. Sun roof needs looking into. No biggie. I'll call them and see how they charge and let you know. April 7, 2024. read more

Car Lux - Used Car Dealers Near Me - Inglewood, California

Spoke to a guy who was extremely rude and a smart ass in detailing my "options". I asked for out the door price and the guy seems like a crook and said he wouldn't say the out the door price/estimate. I was telling him, that's no way to treat a customer and he cut the call! Wow! There is a reason why cars are not selling even though they seem decent on paper. Sales Reps act entitle and are pretty rude for no reason.. read more

Had to buy from a dodgers fan but still great manager who understood my struggle. First come first serve which I love! Luka Doncics dad owns the place$$$ read more

I bought a truck from them, they said they would call me to set an appointment to fix stuff that was wrong with the truck, I never got an answer from no one. I call multiple times and still cant get an answer. Worst customer service and worst sales guy. I wouldn't go back to the dealership. read more

I know it's trite, but I do believe that sometimes if you don't have something nice to say, you can keep it to yourself. Or at least off of the Internet. Sure I had read the reviews online, and I had done my best to set reasonable expectations for myself given the many disparaging comments and stories I read about the dealership. When all was said and done I was perfectly prepared to let sleeping dogs lie. It was the old proverbial adage of not saying (or writing) anything unless you had something nice to say (or write). And I didn't, and as far as I was concerned that wasn't an issue as I was fully prepared not to say (or write) a thing. Having gone through the purchase process and nearly rage-quit and driven the hundreds of miles back home, you can understand my shock when they emphatically requested me to write a review. Not one person, but two different people asked me to do so. I have given the expression of "You won't like what I have to say." But that mattered them not, and they made the request anyway. If you read other reviews and then you noticed that they won't budge on the price. That is quite accurate. Here are some observations I made about the vehicle, some are modest others are more annoying, but when they won't adjust the price it fuels the rage: 1. There was a service overdue since September (it was now January of the following year). I asked about this before I arrived, and while I was there and I was told that all the services had been completed, with no further explanation. 2. The driver's side seat belt was flipped the wrong way on the strap. 3. The plastic panel on the back of the driver's seat had about a 2" gap on both sides sticking out from the seat. 4. The center caps were missing from both of the passenger side wheels (they did install these before I left, but they don't match what's on the driver's side.) Later on, in addition to the plethora of issues I encountered, I did learn that the cosmetic damage on the CarFax report was due to the fact that the vehicle had been rear-ended. This shoved the exhaust all the way forward, and left the front exhaust mount broken. I'm not sure if it is related but the parking break cable clip was also broken, which caused a very unpleasant rattle from under the car. The issue with the exhaust was one I discovered when preforming the service which had been skipped. I'm not sure how much it would cost to have that done, but I did it for around 100 dollars. The broken clip issue was likely to be more around 1200 dollars. The entire "negotiation" process involved the finance manager saying condescending things to me like "You've never purchased a car before?" and "When you buy a car there are all these hidden fees." I took the price from their website and added 10% to cover taxes. Then they found about 2200 dollars worth of "hidden fees". My favorite was when he said "You forgot to add DMV fees." And I asked "How much are they?" I believe they came out to around 600 dollars, and I informed him that was not 2 thousand dollars. Even though this infuriated me and I probably literally saw RED, I decided to buy the car. There were only 2 available that color, and by the time I purchased this one, there were none left to buy. After completing the purchase they remarked that I had come a long way (a distance of about 390 miles), they liked it when people who drove a long distance left a review. Again, I was stunned into silence. I did like that morning when I called the dealer after leaving the bank with a cashier's check and the young lady that answered the phone told me that the car was still there and that it was waiting for me. That was a nice touch. All-in-all it was a terrible experience. However, a young guy heard the wastegate from the turbo and we did a drag race during the test drive, which was cool. read more

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Have a better sales rep he not interested in making a sales. I always purchase my car at better cars dealers this is my first time at not a major car dealership. read more

I am not someone who like to give bad reviews. But my experience at Car Lux drove me to this point. For the last month, I was searching for a Chev Suburban truck with low mileage for a reasonable price. So I finally found what I wanted at Car Lux. A 2016 with 92 thousand miles for 24K. So yesterday I went to dealership, with my mechanic. FYI always take someone with you to a dealer if buying used vehicle that works on cars. The truck was nice. But my mechanic ran his diagnostic on the truck and the code was for a TCM. And the tv monitor latch was broken. So the salesman said he would look into repairing it. Nest step was getting otd. The 24k was extended to 32k. He asked me what I wanted to pay. I stated 28k. He immediately said he couldn't do that. So I said if you guys would fix module and latch. I could possibly do 30k. He went to finance and came back with 30k. But there was a charge for 2.6K for GPS device and warranty another 2k. Plus 900 in lenders fees. So I asked if I paid cash instead of financing, could he remove the GPS, the extended warranty and the lenders fees since I am not financing. So he goes back to the finance officer. What I didn't like is that he was talking to the finance department without me present. So he comes back with $29, 560. I said did you remove the excess fees. He stated that he could not. I told him that I had contacted DMV for their fees and I ran numbers with Truecar's calculator. Both gave an estimate around 2.8k for fees and docs.. Do the math and 24k plus 3k is 27k. So I walked away. Minutes later receive a call and he then says he can do it for 29K otd. I asked does this include fixing module and latch . Plus removing GPS since i am paying cash. He said No. Then he flips it on me and say he was doing me a solid. I spent 2 hrs with him and had 28k cash on hand but he's doing me a solid. MAN PLEASE!! Hey I dig it. You got to make a profit. So to make this clear, the reviews on here are legit. This place is full of fees and scammers. But if they was willing to let me walk away with 28k cash, they must got a bunch of suckers lined up. With that being said, I wish you customers good luck -SUCKERS! read more

don't come here unless you got 3,500$ or more to put down . when you call they say you can get a car with as little as 1,000$ but that's isn't true. car salesmen was rude from the beginning like he didn't want to be there . as soon as he sees bad credit or hear someone say they don't have 3,500$ it's like he was automatically annoyed. like i was wasting his time and looked like a smoker very unclean with some high power attitude. DO BETTER read more

On 2/17/24 when we came in to purchase the X5., The sales rep that we had an appointment with never came to say hello or even knowledged us. The rep that assisted us did his best. But, the customer service is horrible there. No one spoke to us, offered us coffee or water or anything. I came in with my approval from my credit union. The finance manager came to finalize the deal but added an accessory package that we did not want. He told me that I had good credit so the credit union would approve me for more. The money was not the issue. As a customer he continued to try to sell us something that we did not want. At the end I asked him if he would sell us the car without the accessory package and he said no. I found and purchased another X5 the same day elsewhere. I would have given 0 stars. read more

Sick to my stomach. I've flown to places to buy cars before. I generally know how to do it right. First, the carfax looked great. Service history on the car looked questionable (long periods in between service with little miles driven) but not unheard of in Los Angeles either. The last car I bought was a no-mile, time-capsule gem from Los Angeles. Negotiated a top dollar price of $62k (based upon supposed mileage and condition), got checks and took a one way 530am flight to LA to get the car. Before flying down, I talked with these guys multiple times to confirm the condition of the supposed "like new" 5800 mile car. Due to available flights, I had to sit in a coffee shop for 2 hours to wait for them to open. Unable to see in the pictures provided, I get there only to find: hood and front bumper don't line up, undisclosed damage/scratches, definitely looks like it some crash repair, misaligned fender liners, dislodged rear exhaust diffuser/valence. Tires clearly worn past 5800 miles. That was enough for me. I bet I would have found a lot more, if I had taken it to the shop for a full inspection and electronics scanning. No need to waste more $ on that. Car was filthy dirty on top of it. It literally took me less than 60 seconds to see all these issues and start hailing an uber to get the heck out of there. Not only did they waste my day, but this cost me $400 in flights/uber rides and crushed the idea of driving home in a nice, like-new used dream car. What a shady, dishonest and unprofessional stealership. I had plenty of time to think about the experience, sitting in the airport, waiting for my flight home. Disgusted. What a disappointment. By looking at this dealer online, I should have known better. Thanks for nothing Car Lux! read more

The up-charge for these vehicles are insane once you actually get there a see the out the door price for the vehicle and the finance manager which the one I'm aware of is an old man & has 0/10 negotiation/comprehension skills they do not exist in that individual, he's the type of person that's more on a liability for the business than an asset his focus is just to up-charge you on a car he knows is worth much much less you can check yourself on Kelly blue book , auto trader , CARFAX etc etc the sales man I interacted with was doing everything right on his part excellent service from him read more

Pushy salesman, added $1000 accessories for no reason and it's not itemized according to my Credit Union and the car is in worst condition than advertised. See it in person and have your own financing ready if you're a Tier 1 credit otherwise good luck. read more

These guys have been jerking me around for over a month. No communication or very little. No response to emails after days. Then I reach out once again after 3 emails and 3 days later to this same person and instead to her direct number, Rose's response literally "been busy, when can you come test drive". I've called, emailed, left messages. Finally have had enough and really feel these people who work here need to get educated as far as customer service, because they are terrible. Today I spoke to finance manager, "Mario", I told him I was very up set and wanted to speak with a supervisor, "my supervisor will call you back". I called hours ago, so far no emails and no return phone calls from supervisor or anyone else for that matter. When the top of the business owners, managers, supervisors show such lack of moral integrity it then trickles down to all of the employees, monkey see, monkey do. It's not shocking this place has only 2 stars. If there were zero and minus stars that's what I would give this "dealership". Thanks for not doing business with me. Caio read more

Muy mal servicio el precio que anuncia no es real muy mala actitud del manager no recomiendo esto lugar

Rude dealership, I would not buy anything. The sales guy just hung up and stated they DO NOT NEGOTIATE ok. Keep you auction cars and sell to desperate people. Any person with common sense should not buy from here no integrity or communication skills. read more

I was considering buying one of 4 cars today. I called to reschedule my appointment and tve sales person was extremely narrcistic and RUDE. HIS NAME IS CHRIS. IF YOU ARE CONSIDERING BUYING A CAR DONT WORK WITH HIM. D read more

Absolutely horrible experience, stay away from this dealer! Complete scam ! Purchased a car from this dealer less then month ago and was told that the car is in the perfect condition.it had an error with light calibration,the dealer told me to take it to official center and they would fix the issue for free!!Today I took it to official dealer for inspection here's the text message I got from authorized dealer read more

Car Lux - Dealer lied to me regarding car condition - Used Car Dealers Near Me - Inglewood, California

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They sold us a lemon, after 2 months our car has to have a new transmission...Sam, Pete, and Chance are only nice when we were looking at the car and once issue started happening they were rude and "we will call you back" don't buy from them, we were so happy and excited about our car and boom literally after two months, trasmisson went out, I'm not afraid to tell the truth, I would have been a lot more nice if they tried to help us out but all they care about is the money, all scammers.. read more

Worst experience, Listed a mercedes s550 2015 on the site for 23.8k , i called and told me the car would be ready on monday , so i made an appointment , Went there with cash telling them i want to buy it today , and they insisted that i wouldn't be able to because i need to wait 3+ weeks for the car to be inspected. We spoke the numbers to 3 salesman and told them we got a company and we would buy this car wholesale , they agreed and everything so i came back 3 weeks later for the test drive, "Pouya" one of their salesman a very arrogant worker told us that the car would need another week. After all of this and all the time we waited , he told us they do not sell cars wholesale , So now we also tried speaking to the "Manager' Ron , also very rude and sarcastic worker saying that they are a Retail Company and do not accept wholesale , and they force add-ons accessories which according to FTC its illegal to not be able to negotiate this add-ons. We left the place with money that was ready for the car in our pockets which I recommend to everyone! read more

If I could give this place 0 stars I would do just that, please if you are looking to get a luxury car go elsewhere they will try and belittle you and talk down to you not to mention all there cars have issues. My wife and I went to purchase a cayenne I have been looking for and on there website showed the car in great shape but when I came to look at it, it was dirty had mismatched tires and smelled like cigarettes. The finance guy was very pushy and ignorant your true definitions of sleazy used car salesman. Long story short he insulted my wife n me and we stormed out of there. Go else where and avoid this place at all costs read more

You know the stereotype used car sales man, well they took the cake on that stereotype!! Started with calling and making sure they had the car my son was interested in and they did and I told them I would be there in a hour depending on traffic. Got there, parking is horrible, street parking only and very limited. Walked up, the car was obviously moved up towards the office and asked for the gentleman that I had spoke to. He came out and said the car had just gotten back from a test drive and they were in getting financed, but to give them a couple minutes to see what might happen. So me being me I walked around the car to check it out, hmmmm the hood wasn't even warm . So sales guy #2 is talking me up about how great my tattoos are how cool my jewelry is and on and on! I was dying! Here comes the sales guy and wow lucky me, they couldn't get the other people financed. I pointed out the ALL 4 rims looked as if the last driver of the car was BLIND! I mean they looked like they had gone through a tree chipper!! He actually told me they could be buffed out and they were worth $1600.00 NOT A CHANCE!! Got past that and went in to talk money. They were $2000+ over KBB. Ok I get it everyone wants to get paid and he made it very clear they do not haggle. Ok got past that, well here comes the $3450.00 security system they install in all their cars. I told him to take it out, he said they couldn't because he didn't know where it had been installed for security reasons . I made it clear I was paying cash and unless they took it off I was walking. Well they finally said they I would knock it down to $1950. I walked out got in my car and before I could pull out my phone rang, OMG! The owner just walked in and said he would drop another $500 off. I laughed and told him still not interested! He made it clear I would never find this deal again! Well today I bought a car, same make and model and and 8 years newer for $10,000.00 less!! read more

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I just wanted to say thank you to Christian and Sean for making my experience the best. Living 8 hours away and not seeing the car in person they made the whole process easy. They took the time to answer every question I had and I ended up getting my dream car that is in perfect condition. read more

Car Lux - Used Car Dealers Near Me - Inglewood, California