Do yourself a favor and avoid. I took my 2022 SUV in for an oil change and the drain plug got stripped resulting in over $400 in repairs that I had to pay out of pocket. My claim was denied by the COO because I did not give them the opportunity to assess the damage before repair. It took over a month from initial claim filing and multiple follow up calls before an adverse decision was made. At no time was I asked to bring my vehicle in for assessment. I did stop in when the damage was initially brought to my attention, before I had repairs, and had to hunt down an employee who told me the manager was gone for the day and to return midday the following day. I stated that I could not get off of work and they told me to call the number on my paperwork to file a claim. Weeks after I filed the claim, I called to follow up and the manager finally called me back to start working on the claim. Horrible customer service experience to say the least, poor communication, untrained employees, and the upper management did nothing but lay the blame elsewhere before I even spoke on the matter. Please do yourself a favor and avoid altogether as this is not the CarSpa of the past. There is a reason there are no lines anymore and I should have followed the signs. read more

Some areas like the dash and inside windows were not clean but the service is friendly and pretty fast. Excellent prices.

We don't come often because it's about 30 minutes from our house but when we come, we make sure its at an off-peak time because this place gets busy! I like that they offer different packages and sometimes you can get deals from this franchise or the corporate social media pages - this time around I got a BOGO 50% off platinum wash from Facebook. Customer service is usually pretty good. The cleaning is a little variable because there are always different crew members. This was the first time we experienced a less than ideal clean but usually it's one of the better cleans we've experienced in the area. This time around simple things like the cup holders and dashboard didn't look like they were touched and if they were, barely addressed. There were a couple areas with this issue and they were mostly areas in sight that shouldn't have been missed. I'm hoping that our experience is one-off and the next time we come back the clean is more detailed. read more

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Got an interior and exterior cleaning on 9/17. When I used the car 9/18 my ApplePlay would no longer work. I'd noticed quite a bit of water or cleanser in the console around the drink holders and the one CarPlay port. I can only assume that they managed to get water into that port and short it out. I will not return. I have been a customer for 20+ years. read more

Car Spa brought my car back to life. I got my car detailed here, and they did a fantastic job. My car looked nearly new. While I waited, I was able to relax in a comfortable lounge where you can buy snacks and wait on your car. The detail service I got was pretty lengthy, but I didn't mind because I want my car nice. I wasn't disappointed. The waxing on the car was high quality and they did an amazing job polishing my leather seats. I also got the high speed buff which help remove some of the scratches I had on my black car. Black car are the worst to show cracks, but they were able to fix that. Awesome! I may purchase the membership. It was really a great experience. read more

I paid for the most expensive car wash package. I paid extra for the armorall. They washed it. It was still dirty. TT manager they washed again. Still dirty, missed same spot on inside and out they did the first time. They washed again. Still dirty. Spotty armorall coverage still. I left. Wont be back. Ive used them for years but the last few times Ive been the service was getting worse and worse. After this never again. Not only wasted my money but there is always a long long wait so three times I had to go through that long long wait. I would have thought the manager would have double checked my car. read more

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I ordered the full interior exterior clean and paid extra for the armorall. They "cleaned" it. I tipped. I left. Got to noticing that they hadnt really cleaned it. Missed lots of spots with the armorall. Didnt clean the door jambs, floor mats, dash pocket, console, instrument panel, seats, inside windows, spots on outside, didnt clean vents. Well you get the pic. So brought it back. Spoke to a manager. Said he would clean it again. They cleaned again. Basically did nothing again. I pointed all the stuff out to them again. Well. Im done. Ill take it aomewhere else to het it cleaned and will never use them again. Sad. Ive come here for years but its been in steady decline for awhile now. Wont be back read more

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Like what did I pay 70.00 for ??? My car was still dirty when I got it back. Crazy. They barely vacuumed or wiped it down for 70 WHOLE DOLLARS!!! Never going back again !! read more

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I will not use this place again. The past 3 visits I had to ask to have them "finish vacuuming" and twice they didn't even do my windows. I get the $32 package. Be weary but if you decide to use them don't say I didn't warn you. Staff is always nice though which makes it tough to leave this kind of review. read more

So I found out his name is Jeff! Such a delight to interact with. His work is amazing. I try to request him whenever I am there.

Walter at Car Spa is absolutely amazing. He went above and beyond to get my Car cleaned. I know it's his job, but it's not his job to get all the dog hair. I have a husky that loves to share his hair with everyone. It's hot outside and Walter still went above and beyond. Walter, you're a true asset to your Company. Thank you. read more

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I have been a car spa "member" for almost a year. I paid for the $42.99 Ultimate gold for all of that time. That includes inside and outside cleaning. The service has decreased drastically over the last few months. Each time they tell me my car is ready I now walk around it to check the outside because there are usually bugs on the dash and grill. They once tried to tell me that lovebugs get into the paint and it often takes a clay bar to remove them. That would be an expensive all day process. I reached down and wiped the bugs with my finger and they came off. The reality is it simply had not been rinsed thoroughly and the detailer did not want to do it. In December I got a set of Weather tech floor mats for the front and back seats as well as the storage area of my Mazda CX5. They take the front mats out, vacuum under them and scrub the mats clean, drying them before they put them back. They have stopped cleaning the back mat any more than a vacuum would do and never move that mat. It is 5 months old and looks filthy while the front mats look brand new. I asked about it and was told there was a new supervisor who said removing that mat was considered deep shampoo and cost extra. The next time I got my car washed I spoke to the manager about the mats. He told me that this information was correct and the new supervisor removed the airlines used to clean the mats except in the area where you pay for individual services. He told me he would personally take care of my car this time. He did some extras to the car, spent 2.5 hours of my day on it but when I got in my car, the only thing I asked for, MY BACK MAT WAS STILL FILTHY. Today I took my car to be washed here for the last time. When I requested that my payment be stopped I was not even asked why. I wash my car 2 or 3 times a week so it never really gets that dirty. I will be going to a drive through with free vacuums moving forward. My car gets clean and I save time and money. read more

Disappointed. Minimum effort given by the Car Spa team. This place will not get your vehicle clean. Lube staff was good, front desk staff was okay. I brought my van in for the four detail package. For the price, I expected better results. I'll be doing it myself next time. read more

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I have been coming here for years and they do quite a volume. Hand waxing with power buffer takes some time, but I am always pleased with the results. I usually have to ask them to touch up my tires, the area around my license plate and/or the chrome over my windows. They are happy to do it, but I wish I did not have to always ask. Nice waiting area and solid care for your car. read more

Taking my vehicle here was a mistake. Got the $23 package, forgot which one it was but either way I could have paid my 12yr old $23 to do a better job. They didn't even wipe down the interior and did a half a s s job on getting the sand out my car. Never coming back here again. read more

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I just finished getting my car washed here, as I've been for years, and I just want to reiterate my last review, as the service continues to be fantastic. read more

I went here to have my car detailed for $65 and Walter did an excellent job! I will be back next time it is needed! read more

I do not have enough words to adequately express my gratitude to the AMAZING staff at the Exxon Car Spa on Atlantic Blvd here in Jacksonville, Fl! Directly after getting an oil change my daughter and her two friends were hit from behind, while stopped waiting to make a turn. These amazing gentleman recognized that the girls had just left and immediately went to assist. They made sure the police were called, the car and girls were moved to safety, changed out the busted tire for the spare and even jumped the vehicle when it wouldn't start. Every parents nightmare is to get that phone call that your minors are involved in an accident. I could not believe how surrounded, protected and cared for they were when I arrived on the scene. We will be customers for life. A HUGE SHOUT OUT to Bart, Eric & Edwin!!! You are AMAZING and I hope Exxon will reward you for being incredible ambassadors for the brand!! I will tell everyone I know to support this business specifically because of what you did today!!! THANK YOU!!! read more

Car Spa - Bart & Eric were the first to get to the girls and helped both change the tire and jump start the car when it wouldn't start! - Car Wash Near Me - Jacksonville, Florida

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this car wash literally peeled paint off of my truck fender. I had zero flaws in the original paint and it peeled off a good 7 inches of paint. I came in the next morning after I noticed it, and i spoke to the manager derek. He took some pictures and my paint code, he promised to call me back in 3 days after he spoke to his higher up. He called me today nearly 3 weeks later. And he asked me to remind him again what was going on. So i am now very frustrated and i reminded him. He said " sorry car washes dont peel off paint in one spot they usually take the whole side of the vehicle off." So i said excuse me? Absolutely no integrity, a real liar. I also asked if he was high cuz he sounded like it. Then he hung up on me. read more

Absolutely the worst service ever. Everyone acts too busy, very disorganized, had to wait 25 mins before anyone showed up at the front. Head to Scrubbles and save yourself a headache. read more

Mike manager in this location is a person with no uneducated and rude ,please try to find somebody with professional language he did not want to give me service because was closing on Saturday read more

Walter did a great job on the interior of my truck today. Great customer service!

3/19/20 I had the worse experience. Today 5/25/2021 I had a way better experience. I was given an estimate on how long my car would take: 1h30m; so I walked across the street and did some car shopping and clothes shopping. Walked back and hour and 30 mins after and my car was ready. I needed something recleaned and though one of the guys gave me a hard time, Austin came over quickly and helped me. You would think it was his job He was super friendly and cleaned the spot I needed clean. I know this job is not easy, it's hot as heck outside, but being friendly goes a longggf way! read more

Thank you, Walter! You and the team took great care of me. Thrilled with the detailing. Excellent value. I got all that I asked for and more. read more

Very dirty car interior after taking an active boy to all sorts of sport activities for several years! Walter was a great help. He understood all the areas I needed deep cleaned and went above and beyond to make the car look like the first day I bought it!! Thank you car spa, thank you Walter..! read more

If I could give zero stars I would. I paid $70 for them to go through the wash, then Vacuum the floor. I would have gone through a different $5 car wash if I knew they wouldn't do what we paid for. I said something to the people working and they said that's what I paid for. The workers are zero help and don't care about customer service. This place is a scam and does HORRIBLE work. read more

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Had it not been for Billy, this would have been a 1 star review. When my car was ready, I immediately noticed that my cup holders and console was untouched and the car was barely vacuumed. I couldn't believe I had just paid someone to clean my car. Bully rushed over to help quickly address the concern and he did so politely. The CarSpa has been a staple in our area for dependable quality service and it's sad to see the level of service decline through the years. Very nice facility, you can tell if it was managed properly it would do well. Hoping Billy or someone with his level of professionalism can turn things around. read more

Walter did an amazing job with the car worth every bit

My car was a mess and Walter made it look showroom ready great service oil change are great

My dad took his SUV there and they busted the hatchback. At the time they said they will pay to fix, but now it's in the shop they are refusing! Great way to do business... SHADY BUSINESS GOING ON HERE! If you read other reviews this isnt the first time this has happen, the GM probably need to find better placement for the video camera. Why would management agree to pay for the damages if you are just going to use the excuse that you didnt see it on camera.. again and again. It wasn't broke before it got there! ACCOUNTABILITY! TAKE SOME! read more

Heard of yet another issue with damage done to a car that they refuse to pay for. Was on my Nextdoor app for my neighborhood and at least 3 different people refuse to go back because of damage that was never paid for. read more

Car Spa - Car Wash Near Me - Jacksonville, Florida

This place sucks. Bottom line just go somewhere else! They're a lot of better car wash companies in Jacksonville!

My daughter's car was detailed, looked like new inside and out. Shout out to Walter, he takes great pride in his work, as he should! It took a few hrs and he did a spectular job! Thank you so much! Will definitely come back. Reasonably priced too. Love this place. read more

Took my car to get it cleaned here for the first time today and wish I hadn't! They lost my front drivers side mat and denied that it was even in the car. They looked at camera footage and conveniently only had a view of the passenger side of the vehicle. They then said they wouldn't do anything about this because the employee said they did not take a mat out. The proceeded to tell us that they are just going to close the case and essentially we are out of luck! In addition to losing my floor mat my car still had bird poop all an the front and dog fur covering the dash. This was so disappointing after they did a great job cleaning my wives car earlier in the day. read more

I was 2nd in line to enter when 2 other cars drove in. Obvious by the laughter the attendant and the other customers knew each other. Next thing I know the other two cars go in first and mine comes out 3rd in line. When I approached the manager about it, he shrugged it off and said he'd have to look at the cameras to see if it was true. I told him go and look at the cameras. I highly doubt if he did or if he did, he found out that they are playing favorites back there. Won't come back here..for a $30 car wash I expect better than that. read more

Great job total detail with shampoo seats and carpet. Walter does an EXCELLENT job recommend highlt

My car was a mess with a lot of dog hair. Reggie and Jessie did an outstanding job cleaning my Cadillac.

If I could give 0 stars I would. This place sucked. They scratched up my whole car. Soap still left on my tires and body. Water stains all over my car. I'm just glad I didn't get conned into paying more. Overall I'll never go back here and I'll tell everyone I know to STAY AWAY! read more

Thanks for doing an awesome job on my truck today! I got the carpet cleaned along with exterior and they did a great job getting the stains out of the carpet! This has always been my go to spot to get my truck taken care of! Great service today! read more

The service is awful . Even the manger suppose to correct it ! It's still nasty ! Never will i go back again! Yes read more

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