Only rated this low because of waiting for the process to be completed. Nicole was really helpful and the other staff also. Only reason being their internet went down and then the car I purchased had issues. I understand circumstances were out of their control but it made for an uncomfortable time. read more

Do not ever go here. I responded to a Facebook Marketplace post for a car that said 6000 out the door and asked if it was at CarWise. I went there and test drove it and again was told it was 6000. I wanted the paper to take to the bank and they came back and said the post was wrong and it was plus tax title and licence. I tired to negotiate more through text while at my bank. They later called and said they would not honor the price anymore because a mistake was made AGAIN and the car should have been 8000. I later seen it listed for 8900. I contacted the BBB and they lied when responding saying they never said they wouldn't accept the price on my paper, that I chose not to proceed. I have pics to back up more of this. read more

I bought a Nissan Rogue here a couple years ago. The man who sold it to me, Stevie- smelled like the bar, cigarettes and beer pouring out from his breath. He dropped my key fob after he cameon my test drive with me and I have never had a working key fob. I have to unlock my 2017 car with the key... like were back in the 80s. My push to start has to be started with the key. ‍They made me leave a 5* "good faith" review as part of my purchase. They definitely charged me for some bullshit coating I didnt want or want to pay for. Someone who owned the car before me was glitter bombed and Carwise never detailed it. I am still finding glitter 2 years later. There was nothing good about this purchase and if I wasnt stuck with this shit ass loan, Id be buying something from somewhere else. Avoid this place at all costs. read more

I was looking for a car for my son and we found one at Carwise that he liked. The car had been in an accident, and Carwise agreed to let us have it inspected at a nearby shop. We were satisfied with the inspection, and essentially offered to pay the asking price if Carwise replaced worn brake pads. I planned to make a large down payment and take out a small loan for my son. However, the day before we met to finalize, I decided to try to come up with the funds to purchase outright. A transfer was pending when I went in, but I got approved for a loan in case the funds were not available. I went over the final price with the sales manager and received confirmation that I could forego the loan if the funds were available. The sales manager told the salesman to go with me to get a certified check along with what I thought was the invoice. My mistake in not checking the paper work or asking why the salesman wanted to go to the bank with me. I learned that I had the funds to purchase outright and asked for a certified check for the full amount of the purchase price. Only at that point did I realize the paper I was given was not the invoice we had agreed on but only referred to the down payment we had discussed. The salesman called the manager and said he would text the invoice. After a considerable delay, I received a photo of the invoice with a higher price. On inspection, I noted a $1000 charge for "paint and fabric". This was never mentioned at any point. The salesman was reportedly told that the new charge had already been assessed, but that I could return the vehicle. Terrible experience. read more

Max hooked me up. He got me a second loan for a new car at a very reasonable price. I would definitely do it again.

I had a great experience with Brett and Nikki of CarWise Peoria. I was interested in a 2017 Jeep Renegade Laritude, and they were fast to help and knowledgeable. read more

John was a horrible salesman. Set up a test drive for a car went there for my appointment and the car wasn't there, even though it says so on the website. They said it would be there in 2days. 2 days came and still no car. John proceeded to tell me it would be in the next day, next day came still no car or callback as promised. When I finally called back John said he would check into it and call me back in 10 minutes. Here it is 4 days later still no callback. Guess I'll take my 18,000 cash somewhere else. I didn't even mention the part where I walked around in the lot looking at vehicles for a half hour while the sales people watched me from there desk and not one came out and asked if I needed help. DON'T GO HERE! read more

Two months after I purchased the vehicle. the brakes started grinding so i and asked if they could look at them when I got there, The owner was a real jerk and said they were within state tolerances and couldn't do anything. I could take it three hours away to Waukegan, Illinois to have him look at it, no thank you I will not be recommending nor purchasing another vehicle from this dealership. They do not care about anything but the sale. once they get your money you might as well just forget anything else. I could handle the brakes situation if they would've at least listened to me. The owner chose to be a jerk instead. read more

Do not recommend this place at all,they say they try to help you get into a car no matter the credit, yeah ok that was not the case John the manager was more rude and pushy as was Cole, do not come here for any vehicles at all. read more

These guys are terrible and Rude, they took nearly 4 hours to work up the paper work for my loan. I brought W-2's to prove my income. That wasnt good enough so they asked me to text them pictures of my check stubs. I did as they asked and even though the photos were completely clear supposedly they could make them out. I re took the photos and still got rejected, this went on for days. i even had to talk to the lender and give them my employers phone number so they could call them for my income verification. The whole thing was a mess, The Finance lady. told me well she was having me sign paperwork that they call her Pitbull and if I didn't comply getting her my check stubs that she would come to my house and take my car. I bent over backwards to get this thing done and give them what they needed and i never once received a thanks. That place can GTH read more

this place takes advantage of woman and low-income people. The number of engines needing replaced shortly after purchase is amazing, then Thye'll try and place blame on you by saying improper oil changes. read more

I purchased a 2015 Jeep Cherokee- Trail Hawk with 57,944 miles from Matt Sykes on March 10th 2023. 14 days exactly after I bought it the transfer case took a shit on me with my 31 disabled daughter in the Jeep. Drove it straight to carwise. They offered to have it looked at. Took it to Prescott Brothers in Princeton, Illinois who are amazing. They diagnosed the transfer case as SHOT. Carwise decided that they would take care of me by putting me in something else putting me in another 25,000 in debit. REALLY. I had no choice to to borrow $5000 to get my Jeep fixed. NOW I have hired a lawyer because Illinois has a state law protecting people like me from people like them. If within 15 days of purchase no matter warranty purchase or not and under 500 miles THEY HAVE TO FIX IT!!!!!! DO NOT BUY ANYTHING FROM THEM EVER. I purchase 3 vehicles there......NEVER AGAIN. If they don't pay me back. I am Suing. HAve lawyer already. DON"T BUY I'm TELLING YOU RHONDA SCHLOSSER Lacon, Illinois 61540 read more

I didn't even buy a car from them, but I was looking at one. They said if I put down a $200 FULLY REFUNDABLE deposit they would hold the car. Literally the next day I text to ask for a refund and didn't hear back. Text three days later, still no response. Left a voicemail, still no response. Text to say I was contacting my bank to recoup the money and still no response. ​I have to wait until I have access to a computer on Tuesday to file for a charge back to recoup the money that Carwise said would be returned in two business days if I didn't buy the car. That will make it nearly a two week process. If they're that shady about a deposit, I can only image. Glad I didn't do business there. read more

Got a car from them and have nothing but trouble since we got the car don't think it ever went threw there inspection and when you call them it's always the run around had to have the engine replaced 3 months after we got they say they replaced the engine here my thing how the hell can a 17 have so many problems with it we got the car in 2021 will never buy another car from them again or recommend any of my friends and family to go to them read more

Had to replace a vehicle. I love that they don't negotiate -- took a lot of pressure off, but probably could have saved some anxiety if I knew before going in. I may have missed where they advertised that they don't negotiate -- I'm not sure. Sales Rep forgot he had my driver's license and actually went home with it. His boss and I spent the next hour spamming him with calls, arranging a pick up location, and going to that pickup location to get my driver's license back. Everything else was perfect. read more

horrible service. nothing but problems with the car since i got it. i would be careful screwing over so many people someone is gonna snap one day. read more

I would give them zero starts if I could. We had a great first experience with these guys they took care of us very well and our car still runs great but then we made the mistake in putting our trust in them for our next vehicle and the experience has been the complete opposite. We just bought a 2019 Hyundai Sante Fe from them and have barely drove the car it only has 55,000 miles on it and the car completely died got it towed and found out that the car we just bought from them needs a whole new engine so now I have to try to come up with 8,600 to cover the cost of a new engine for a car I just bought and I have only made one payment on and they will not help us out at all so do no go to CarWise they say they care about their customers but they do not care at all the only thing they care about is making a sale and taking advantage of people so please avoid CarWise if you can you will thank me later I promise! read more

This is the worse fucking car place to get a car from....they claim they will help you get something fix but the problem is they are selling cars that don't even last long at all. I got a car from them not even a week pass and now the fucking car transmission needs replace this place don't give a fuck about the safety of their customers they just care about the money and then just give you the run around like it's not they problem. This is the worse fucking place to buy a car from read more

don't buy a car from carwise in peoria. they are liars! the dime down is crap i had to borrow $2000 for a down payment. then i found the car had been in a major accident with the previous owner and it caused problems. luckly i went to uftring nissan and trade it in. don't buy a car from them they are all liars!!!! read more

I can not express how much I regret buying a vehicle from carwise. In the process of buying, I repeatedly told them I had until a certain time (several hours there) and was brushed off and told to wait even after agreeing to a price and ready to buy. Eventually I had to leave (30 minutes after I said I'd have to) and told them I'd be back the next day to finish buying and the manager (bald guy) was noticably upset with me, after agreeing they'd be able to finish it in the time I had. This happened twice. When I eventually did get the car, a check engine light for the EVAP system popped on 2 days later, I brought it in and told them I already replaced the gas cap and reset the light and it came back. The guy took my keys and pulled it into the service bay, came back two minutes later and said "all fixed! You must've not screwed the gas cap on all the way" I literally just told him 5 minutes earlier that I already REPLACED IT! They wanted to make sure it wasn't the cap so they ordered another one, 6 days in a row I called, they said it had arrived, I showed up and they said "it'll be here tomorrow." Lying to my face, 6 days in a row. I ended up taking it to a shop myself and paying $300 out of pocket for it to be fixed, and now they're ignoring my messages and have hung up on me multiple times as soon as I say my name. DO NOT DO BUSINESS WITH THEM! They repeatedly lied about so many different things and refuse to do what the LAW requires them to do. read more

Got an ad in the mail saying we won $500. Go into the store and they say sorry...despite what that says you didn't win it. And then they want you to buy a car from them. Ridiculous! read more

CLASSIC BAIT AND SWITCH - DON'T GO HERE. I was so infuriated yesterday, I couldn't even make this post! I drove 3 hours from St. Louis to buy a car here for my daughter. They listed a car on Auto Trader for $15,500. I was prepared to buy the car, but I told the sales guy on the phone...don't jerk me around. It's long drive, so I need to know that the price is the price. Don't bait and switch me! He assured me that this was the price, and that there could be some wiggle room if the car was not in great condition. I filled out the credit application online, and the next day the day my daughter and I made the trip to Peoria. The car was in good shape, and we were ready to buy it until they told us the price was $17,172!!! They said it had a "paint protection" on it for $750 and $900+ in other various fees. This didn't include sales tax either! I COULDN'T BELIEVE IT! The sales guy on the phone wasn't even there and they acted like this was the price, take it or leave it. Didn't come down a penny! Not to mention they loan the offered me was a 6.9% rate on a 2016 car. I called my bank and in 15 minutes, I got a 2.74% rate. Needless to say, we stormed out of there with no deal. 6 hours of driving and 2 hours at this crappy place. The silver lining was that I got to spend a day with my teenage daughter :-) read more

Rodney provided good sales service. However, after the sale the headaches began. More than 2 weeks past the sale, and the loan on my previous vehicle has NOT been paid off, and the loan company still knows nothing about the trade in. The inside of the car was filthy. It looked OK during the day when I test drove it, but the first time I drove it at night, I noticed a disgusting film over all of the windows and the clear portions of the dash. It appears that little to no inspection went into the vehicle. After about 2 weeks, part of the trim fell off the car I purchased. It was broken off prior to my purchase. Upon inspection, I found that the clips had been cut off of the trim, and it was with stuck back on with double-sided tape! I do not know if the dealership was aware of this or not, but even a cursory inspection should have noticed that this trim was loose. Calling the service office is a joke. I made multiple calls, most were transferred to a voice mailbox that was full. They also sent me to a separate dealer for new tires, as the ones on my car were badly worn. This dealer also was hung up on repeatedly when they attempted to contact CarWise for payment. read more

Even with a trade in they made me go to a shady loan company for a 1500$ loan ( I am still paying) not only that but the car I went for was a 2014 Toyota Camry (it was a nice car) when I had initially sat down with them they had said that it's about 12000$ (not good, but not awful) they then after signing papers had made it an 18000$ car which I was luckily able to take back and get my trade in vehicle back. I would not recommend this place at all it's very shady and their finance manager Shaun is probably one of the worst people I have ever had the displeasure of meeting. read more

I went in to buy a car test drove one and was offered a deal at 2500. I told them i wanted to get some lunch and think about it and when i called back an hour later, they had raised the price 2000 dollars and said that was the best they could do. Poor salesmanship and slimy dealings. I will never go back here to these hustlers again read more

I have NEVER been so disgusted with a dealership in my life. I made an appointment to test drive one specific vehicle. Not every other vehicle that the salesman THOUGHT he could sucker my husband into buying. My husband arrived on time for the appointment. Was shown two much newer more expensive vehicles. Once the test driving was done. The asst sales manager disappeared for quite sometime. His excuse? A sad one at best. "We are busy, I got distracted. My husband was going to walk. He then had to ask again to drive the vehicle he originally asked about. In my opinion this is extremely poor customer service, and I believe it to be a bait and switch tactic. My husband knows what he wants and will stand stead fast. Once the financial issues were ironed out, that to was joke as far as I'm concerned. $500 for a well used vehicle? Seriously? NOT! Over all my husband endured three hours of bull hockey. Again I believe it was poor customer service. Anyone I know, or anyone I meet that is considering your dealership, I will make sure they know just what my husband had to deal with. I was on the phone listening to the whole time. When I complained to the company, this is the response I received. Them: I worked with your husband personally. He was shown vehicles he asked about. You are mistaken in your assumptions but that's ok. You were not here. I understand. Have a blessed day. . Shawn Foster Managing Partner My reply: I was on the phone when he was talking to you. Them:He drove the one you asked about and didn't like it. My reply: After the first two. He drove them just to humor you. I have my opinion and I will stick by it. Conversation over. Them: Our job is to find one he does. If he wants the Colorado he didn't say. He told me he was unsure of its mechanical ability. Them: Keep your opinion. I have mine as well. I was here. You were not. Again in my opinion this was very poor customer service. Many have complained of poor service. read more

These people are straight up scam artists. Sure, car selling can be a little sketchy here and there, I get it, my dad has sold cars for 25 years. But these people take it to a whole different level. The straight up scum bucket of car dealerships. If you could even call this place that. I would not recommend anyone to buy a car from these nasty people. read more

WORST EXPERIENCE EVER AT A DEALERSHIP!! AVOID!!! My experience with CARWISE PEORIA started when I found a vehicle I really liked online through their website. I inquired, through an email, about the vehicle and asked if I could schedule a test drive that week. Within a few hours that night I received a phone call from "Al" a very polite gentleman who asked when I could come in a test drive. I said I could come in as soon as they opened because I really liked the vehicle. He said it was being delivered but he would give me a call as soon as it got to the store the next day and that he wanted me "to be the first one to drive it". I thought this was great! The next day I got a call, from "Al" saying the truck was in and I could come in at 2 to drive it. I got there and told them I had an appointment to drive a truck I had spoken with someone about. Then they bring a different truck up. I said this isn't the one I was here to test drive and the guy responds, "oh our website just hasn't been updated yet probably". I explained to him that I SPOKE with a person on the phone last night and this morning about this vehicle. He asked what I thought about THIS truck. I told him honestly I felt lied to and spun in order to get me in here to be sold any vehicle. We left and not long after received an email stating "it was a pleasure doing business with you". Very shady business and would not recommend anyone going there. On another not because if you are reading this you are probably looking for a good dealership. https://www.highwaychevroletbuickgmc.com/ This was the BEST EXPERIENCE I have ever had somewhere. Ask for Connor! They were a know bs straightforward dealership. He even gave me the numbers straight and at no point tried breaking the numbers down in classic dealership fashion. Even let me take the breakdown page of expenses home for the night to think it over. At the end I got exactly what I wanted and 2 years of maintenance and oil changes on top of that. I don't work for them or had known any of them before. Just a great team to go through. read more

CAR WISE is all about Lies LIES LIES LIESThey need to stop lying o they customer. I was lying to from Sarah i do not live in Peoria, Il, I live 50mins out. I ask her was i approve before i take a trip out to Peoria, Il and she told me yes up to 34,000 on a vehicle. I just do not want to take a blank trip, oh and You can put down Get 10 cent down, Get a 100 gift card, so i went. Nobody asks what kind of vehicle that i was looking for, no test drive. Everything that Ms.Sarah told me was all LIES and PISS The F*&^ OFF and have the nerves to give me a $25 redeem that u still have to buy a gift card Mr. John, (Finance) i will have to put down 2500 to 5000 down. I AM REALLY UNHAPPY (PISSTHEFUCKOFF) read more

I have purchased a car from pat today the experience was good. Not a lot of run around and came to me with a sollid deal. I also had a really run down car and they still gv me a little something for my trade. Sure easier than trying to sell myself and it went toward my deposit. Cust service good. read more

The first time I went to the dealership I was promised a gift card for my "vip appointment" and was harassed thru texts until I got there and once I got there no one even was expecting me and I didn't end up seeing Shawn who apparently I was supposed to see. Although I did meet with Jeremy who was great! I needed a co-signer and left and did NOT receive what was promised to me which should have been a sign not to return but I had a great report with the salesman and loved the vehicle I had my eye on. We texted he kept me updated on my situation but he also hit on me multiple times and mentioned how hot of a body I had... we spoke after my co-signer did what they needed and Jeremy then told me to come in and he had a couple options for me... so I did again, drove an hour n a half and when I got there nothing was done... I waited over an hour for "the numbers" and got told that I needed a $4,000 deposit and could get a small loan for it. I declined because I was for one told they work on the down payment and I could do what we spoke about n make the next payment next week... they said it isn't possible. They lie n say they help down-payments or even say they are $7... I was upset I drove down for things I could have heard over the phone! For all the marketing they have, the dealership is ran down and shady! The salesman could also get in trouble for workplace sexual harassment for the texts that were very unprofessional! I feel like he lied to get me in to see him again, and his demeanor and words completely changed once I got there with my significant other. Wouldn't recommend! read more