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Carbon Industries Automotive

5.0 (1 review)

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Services - Carbon Industries Automotive

Routine automotive maintenance

Car inspectors

Carbon Industries Automotive Photos

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1 month ago

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Kalispell Ford

Kalispell Ford

3.6
(36 reviews)

We bought our 3rd vehicle through Kalispell Ford and we are always so impressed with the customer…read moreservice they provide. Our salesperson's name was Matt Haase, he was well informed on the inventory, and just a really great guy. The whole team was great and so was Christina in the finance department. We would recommend checking out Ford Kalispell!

Let me start by saying I am extremely dissatisfied with both the service and how this situation was…read morehandled. After paying for repairs, the original issue was not resolved. The vehicle continued making the same noises we initially brought it in for only louder and is now accompanied by a burning smell. When we returned to address the unresolved problem, we were informed that an additional part (a water pump) would need to be replaced at extra cost. This was confusing and frustrating, as the initial diagnostic failed to identify what now appears to be the actual issue. We were asked to pay again despite the concern we originally brought the vehicle in for never being corrected. We requested and retained the original parts that were replaced and later had them inspected by an individual who previously worked at Ford as both a mechanic and service writer. We were advised those parts appeared functional and should not have required replacement. Based on this, we believe the service department should take accountability for the incomplete diagnosis and cover the repair related to the water pump, which should have been identified during the original visit. Our concern has never been about avoiding payment, but about accountability for an incorrect or incomplete diagnosis that resulted in unnecessary expense, lost time, and nearly two weeks without reliable transportation. Unfortunately, communication during our visit became unprofessional. A staff member walked away from the discussion, and assistant management refused our request to escalate the concern to higher leadership or ownership. They also told us that the service director/manager was gone the whole week to Arizona even though we we supposed to have a meeting with him to come to a resolution. When we picked up my vehicle today, the service director/manager was back, so they told us false information so we couldn't discuss with their supervisors or owner. We were also told that if the dealership chose to cover the repair that was the actual issue, they may refuse to work on our vehicle in the future simply because we questioned the situation. We asked only for transparency, an explanation of the failed repair, and a fair resolution. Instead, we were met with defensiveness and dismissal from the service department. At this point, we cannot recommend this dealership due to poor customer service, lack of accountability, and unwillingness to properly address an unresolved repair concern. At this point, yes after the discussion with the service department, they are now doing my water pump fix which should been resolved in the first place but I'm glad they are doing it now but I am not pleased that the lady at the service desk said "well if we do this, then we are parting ways and no longer will work on your vehicle in the future". Simply because I mentioned facts that she told me were "your opinions" on what has happened, the incomplete diagnostic, that I was charged over $1200 for something that wasn't the issue in the first place. The service department needs to be investigated. They also deleted my review so I had to post this again.

Wills Auto Repair

Wills Auto Repair

5.0
(2 reviews)

Yesterday, I called Will's Auto Repair seeking a mechanic to look at my 2010 Chevy Equinox, as I…read morewas told by another out-of-town mechanic that it had a bad timing chain. After calling Will's shop and speaking with Riley, she offered for me to bring it in the following morning to run some diagnostics and provide me with an estimate. I brought the vehicle in early that morning, and by the afternoon, I received a call from Will with the results. Unfortunately, the cost of the repair exceeded the value of the vehicle, as it had 200k miles on it, so I am electing to purchase another vehicle. Will was kind enough to email me a detailed itemization of the repair expenses. It was obvious he had put a lot of time into the evaluation and repair estimate, which he did not charge me for. Although I did not utilize his repair services, I can advocate for his professionalism, transparency, and honest business practices. Another important item to note is that I had called about 5 other repair shops around Kalispell and Bigfork, and his shop was the only one that had the equipment and skill set to do the job, besides taking it to the dealership. So if you are looking for a local vehicle repair and service station with impeccable customer service, I would encourage you to give them a call. Thank you, Will and Riley, for the great care and service today! I sincerely appreciate your time and effort.

Hands down the best in town! quick to get work done, honest work, and always goes above and beyond!…read morePricing is beyond fair and you know your getting right it done right the first time.

Carbon Industries Automotive - autorepair - Updated July 2026

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