We have bought many vehicles over the years from dealers and some experiences didn't go well. That all changed on Saturday when we went to Cardinaleway Chrysler Jeep and worked with Renny the salesperson and Ivan the manager. They were both low key and very professional in their approach to our Jeep buying experience! I would highly recommend working with them. We got a great deal and are very pleased with our new Jeep! read more

CardinaleWay Chrysler Dodge Jeep Ram - Our New Jeep! - Car Dealers Near Me - Santa Rosa, California

I bought a Jeep Gladiator truck there and it took HOURS for them to get the paperwork done. No one seemed to know what they were doing. Then they called me at home a day later and said I needed to fill out more paperwork. Back and forth for days to finish. I even had to physically go back to their office which is 30 miles away and which was very inconvenient. At the time of sale I was told I had 3 free oil changes but when I went to schedule the first one later on, they said that was not correct, that I had NO free oil changes. But the worst part of everything was they sold me an extended warranty for $3,546 and went I went to use it at another dealer closer to me, I was told it was not a Chrysler warranty and that to use it, I had to ONLY go to Cardinale per the warranty. They did not tell me this at the time of sale and I would not have been OK with that. This should have been discussed! What if I moved far away? And I am choosing NOT to go to Cardinale for my mechanical issue and will not, so had to cancel the warranty and lost $1,753 and had to buy a new warranty. I have bought MANY vehicles, and this dealership is by far the worst experience I have ever had. BEWARE! read more

I recently had a disappointing experience with CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa regarding my 2013 Dodge Ram 1500. I originally called the dealership to ask a simple question about whether there was a recall related to my steering column gear shifter. I had already researched online and found information stating that some 2013-2017 Ram trucks with column shifters had known recall and safety issues. However, the dealership told me they could not answer any questions over the phone and that I needed to schedule an appointment and bring the truck in. Because of that, I took time off work and woke up at 6:30 AM so I could make my 7:30 AM appointment on 5/11. After arriving, the service advisor had me hand over my keys and get out of the vehicle, only to then tell me there was no recall on my truck. What frustrated me most was that this could have easily been explained over the phone. I specifically asked why no one could tell me that before I took time off work and drove to the dealership. The only response I received was, "I'm sorry." Customers' time matters. Time is money, especially for working people who have to rearrange their schedules just to make appointments. I understand recalls depend on VIN numbers, but basic communication and respect for a customer's time should be a priority. Very disappointing experience. read more

I had a horrible experience with CardinaleWay Chrysler Dodge and am extremely disappointed with the level of customer service I received. I had to have my 2025 Dodge Charger towed to the dealership because the shifter locked up. The vehicle arrived late Saturday afternoon, and I completely understood that the service department was closed on Sunday. Monday, September 7, was Labor Day, so I also understood that the dealership was closed that day. However, I had already scheduled an appointment for Tuesday, September 8, and expected to at least receive an update regarding my vehicle. I took Tuesday morning off work because I did not have a vehicle and wanted to be available in case the dealership contacted me and my car was ready to be picked up. Around 10:00 a.m., I called the dealership and was told that my sales advisor, Jenna, was busy and that they would relay my message and have her contact me. After waiting and hearing nothing, I called a second time. I was told that they would also send a message to the manager and mark it as urgent. I called a third time and was told that they were probably out to lunch. At this point, I was extremely frustrated. It should not take multiple phone calls just to get a basic update on my vehicle. It wasn't until my fourth phone call that Jenna finally responded to me--via text message. I was disappointed that she didn't even have the courtesy to call me and personally explain what was happening with my vehicle. She told me there was a recall on my vehicle that would take approximately 4-6 hours, and that was the reason I had not received an update. Regardless of how long the repair was expected to take, I believe a customer deserves clear and timely communication, especially when their vehicle is disabled and they are relying on the dealership for transportation. I have purchased vehicles from this dealership in the past, and members of my family have also purchased vehicles there. Because of that history, I expected much better treatment and communication. Unfortunately, this has been by far the worst customer service experience I have ever had with the dealership. I am extremely disappointed with how this situation was handled. Once I get my vehicle back, I do not plan on bringing it back to this dealership for future service or purchasing another vehicle from them. I hope management takes this complaint seriously and addresses the lack of communication and customer service that I experienced. read more

Would recommend to anyone looking to buy a jeep/dodge. No pressure, friendly sales associates. Bought 2 jeeps from them. Ask for Renny.

Same vehicle service, DOUBLE THE PRICE. Go to Autoworld in Petaluma, they won't hose you like CardinaleWay will. Got ripped off for a 30k mile service and learned the hard way paying for convenience. read more

This place was great when we bought our Dodge Durango but every service and interaction with them has been a nightmare since. The first time we had The oil changed. They put too much oil in the engine. How do you do that if you are a certified dealership? The second time we took it there for a tune-up service and when we drove it home. We heard some rattling. We popped open the hood and realized that the cover to our engine was not securely put on at all. We'd also found a screwdriver at the top inside of the hood as if someone forgot that they had put it there. When we call to check status on our vehicle and if it's ready to be picked up we can never get a hold of anybody in the office. Jena specifically has a very poor attitude and is very edgy with her customers. When asking for clarifying questions about the vehicle she gets frustrated because she doesn't know how to explain what's actually happening. Do not get your car serviced here. They will try to rip you off and say things are broken when they are not. We really tried to be dedicated customers, but we really should have just listened to everybody who warned us about this place. read more

I am writing this review at the end of my 3-year lease contract I had for a Jeep Cherokee L. My entire experience with this dealership was nothing short of frustrating. The communication and customer service was the worst I've ever experienced. To start, a $2,000 maintenance plan was added to my contract last minute without my knowledge or permission. When I figured it out and began the reimbursement process, it took months for staff here to begin the process. And even then, I never received credit to my lease for months until I proactively brought it to their attention again. This dealership will be sneaky if you let them be. Secondly, the service center is garbage. They put in a friendly face, but the quality of care is nonexistent. Multiple times I came in for recall work to only be told they actually didn't have the part. And every time my vehicle was serviced, I never received a phone call saying the vehicle was ready. I had to call and ask. Lastly, at the end of the lease I called their sales team to arrange terminating the lease and returning the vehicle. I was told that they no longer have partnership with the bank servicing the lease contract, therefore they couldn't accept the vehicle back. WHAT?! I was told I would need to find another Jeep dealer who can take it back. Absolutely absurd. I eventually returned the Jeep to the Healdsburg dealership who were great. They told my Cardinaleway was wrong and there is zero reason why they wouldn't be able to have taken my Jeep back. STAY AWAY FROM THIS PLACE! read more

While I initially had a positive experience with this dealership, my recent interactions have been extremely disappointing. I purchased a used car and leased a new EV from them on the same day, during which I was promised a free EV charger and installation. A few days later, I was given a JuiceBox Pro 80 and told to call a number to schedule the installation. It turned out the installation was not free -- the number belonged to a third-party subcontractor that quoted me nearly $1,000 for the job. Fine, I figured I'd arrange my own electrician instead. When I showed the charger to my electrician, I was warned that the company behind it had gone out of business due to safety issues, including fires. Worse yet, the app used to configure the current setting is no longer available, which may make the unit unusable. Today, when I tried to move forward with the installation, I was told it couldn't be safely installed because it cannot be downrated from 80 amps. To make matters worse, the Charger Daytona I purchased has had ongoing electrical problems that the service department has been unable to replicate -- issues serious enough to require the car to be towed in today. What started as a promising experience has turned into an absolute nightmare. TO make matters worse there has been a complete lack of follow up from my sales representative David to the sales Manager, and everything is now bottlenecked waiting for the general manager. read more

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After driving a Jeep Compass a few months ago as a rental on vacation, I was very interested in finding one to purchase. I stopped at my local Jeep dealership one day and was greeted by salesperson Isabella. The dealership didn't have what I was looking for but I gave her my info and what exactly I was looking for. A few days later I received a text from Isabella. She said they had found the exact car I was looking for about 500 miles away. I went into the dealership to discuss and they even had a Starbucks Tea waiting for me! I met with Isabella and her sales manager who were both easy to speak with. He looked at my old car and made me a trade in offer. I decided I wanted the Jeep they had found for me and for a small fee they were able to get it to Santa Rosa in about two days. The entire process was very easy and comfortable. Much thanks to the sales manager, the finance manager, and especially to Isabella for making it a positive experience. CardinaleWay Chrysler Dodge Jeep Ram is the best! read more

Update: Just say no to doing business with this dealership. I am currently stuck with a car that needs over six thousand dollars in repairs. I have a warranty that apparently expires or doesn't cover repairs. So disappointing. I went to another dealership that strongly recommended legal action. It's bad business plain and simple. Some of the people are nice and I feel for them. read more

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recently purchased a used 2013 dodge challenger. After a few days I was curious and looked under the hood (which I should have done prior to buying the car) and noticed something looked off. I took it to a nearby shop and they confirmed my suspicion and told me I needed to have the Harmonic Balancer replaced. I was advised by this dealership to take the car back to their servicing to have it fixed. I told them I was located over 60 miles away and I was unsure if the car would make it in that condition. After working with Amy Kotani and Michael Hansen, we were able to work out a resolution and have it repaired locally at no cost to me. although inconvenient, I understand we are all human and mistakes are make and things can slip through cracks. But the way Amy Kotani and Michael Hansen were able to go above and beyond to resolve this for me speaks volumes. read more

We just found our dream truck here! 2026 Ram 2500 Limited. This truck had all our Wow features. Our salesperson David Escobar was helpful and we were out the door 2 hours later! Thx so much. read more

CardinaleWay Chrysler Dodge Jeep Ram - Us and our new truck - Car Dealers Near Me - Santa Rosa, California

Escobar took excellent care of me as I searched for a new car with a pre-approval from my credit card company. My truck had just been totaled, so I was relying on the kindness of friends and the SR City Bus to get around. I wasn't in a rush and I didn't need a lot--I just wanted something reliable that fit my budget and credit availability. Escobar guided me through the process with patience and care, never pushing, always listening. To my surprise, he found a vehicle that not only matched my needs but left me truly happy. I'm still a little stunned at how smooth everything went and how satisfied I am with the whole experience. read more

CardinaleWay Chrysler Dodge Jeep Ram - Me and Escobar - Car Dealers Near Me - Santa Rosa, California

I purchased a new RAM 1500 in May of 2025 from this dealership. I went in with a pre-approval letter from Capital One, and the first thing I told the salesman was "DO NOT RUN MY CREDIT. I HAVE A LENDER THAT I WANT TO USE AND I DON'T WANT TO SEE HARD PULLS ON MY CREDIT REPORT". Not 5 minutes later my phone starts buzzing in my pocket as they were conducting 9 hard pulls on my credit report. I was furious. I ended up buying the truck anyway because I had travelled almost 5 hours to get there, but the salseman clearly didn't listen to me and honor my instructions. Final outcome... you guessed it, financed by Capital One. Now I have 9 inquiries on my credit report because of this dealership's staff and their lack of "listening" skills. read more

CardinaleWay Chrysler Dodge Jeep Ram - New truck purchased in May 2025 - Car Dealers Near Me - Santa Rosa, California

0 stars. Run!! They lived up to their reputation. New management has not improved their customer service. They let me drive an hour to test drive a car they had already sold. Even though I asked the manager to confirm the car would be on the lot when I booked the appt. They claimed a late night sale the day before, he failed to notify me, They had all morning to let me know the car was not there. I confirmed with the agent via text before I left that I was coming to test drive the vehicle. She, Paris, withheld the fact that the car was no longer available. A dealership that does not respect its customers cannot be trusted. Take your business elsewhere, there are plenty of cars out there. read more

I've started looking into replacing my 2008 Honda Ridgeline. I'm not ready to buy nor was I interested in test driving any of the vehicles but was just looking to see what Dodge trucks had in terms of features and cost. I stopped in at Cardinale Dodge and met Lucas Frank. Lucas was absolutely great to work with. From start to finish, he was knowledgeable, patient, professional and never made me feel pressured. He took the time to answer all my questions and explained everything clearly. You can tell he genuinely cares about helping his customers find the right fit, not just making a sale. If you're looking for an honest, professional, and easygoing salesperson, ask for Lucas. You won't be disappointed. read more

We've been waiting almost a year for a refund from the service department. When doing an airbag recall the tech broke a piece off of the dash of our truck. We didn't notice until the truck was home. Had the tech told us, they didn't, it could have been glued back on. The tech knew it was broken since the evidence, the broken piece, should have been on the floor. It wasn't. Service writer Ben said the part was $700 to replace and they didn't have any in stock. He offered a free oil change instead which we declined. Found the part on Ebay for $170 and they promised to send us a check for the Ebay part and we would install it. Many, many calls later still no check. Incidentally, this was the second time the truck was in for the airbag recall. No idea why they didn't actually do the work the first time. We kept getting notices about how our lives were in danger, but we ignored them for a while thinking that it was already done. read more

If I could give this location negative stars I would. From the repair of my 2021 Ram to the trade-in/Purchase of my 2022 GMC 3500HD Denali in April of 2024 to now. The issue I did a review re: on Jan 8 2026 is still on going. They broke a piece on the back window and also had a center cap "go missing" and I notified them on Jan 9th and they have been ignoring the issue like they tried previously. Then I go in on Jan 30th since all my messages don't seem to get any attention and Michael Hanson the Service Director says" I can't deal with you today! I will call you first thing Monday AM" 9:29 2/2/26 he says "how he is reaching out to let me know the parts department is calling over to Chevy and will order the new wheel cap and checking the status of the trim piece, I will reach out once I have that answer, should be shortly. Thanks" Not even the courtesy of a phone call or an apology for being extremely rude. Then I get another text at 5:08 pm same day 'Can you confirm you are getting these?" I respond immediately yes and send a screen shot of text and state these are the only 2 texts at 9:30 and just now. He then proceeds to request a pic of the wheel so they can verify which cap it is. I send him the pic. Next response is a call from the Parts Manager on 2/4/26 at 12:10 and how they have ordered the wheel and paying extra for a rush and needing clarification as to which part is broken on the rear window. I send him a text and explain that I have already spoken to Chevy and you can not replace just the trim piece the entire window must be replaced. He agrees and says he will "get with Michael re: this". On 2/6/26 2:13 I text the parts Mgr asking if there are any updates? 3:29 I receive a response that "Michael's working on it". At this point I text and say "I kinda think it is a no brainer. But this is usual for Cardinale" , Since having the intital issuse with the leak there are multiple electronic issues that are popping up and last time the truck was in (picked up Jan 9th) they have said they can not diagnose or repair and I need to take it to GM/Chevy yet Cardinale owns the extended warranties and shouldn't they be the one to take it GM/Chevy so I don't have to pay out of pocket? I really hate dealing with them but I am stuck until I can sell this truck and go else where! THEY SUCK!!!! After the sale they don't give a crap about the customer!!! read more

Called the parts department to order a part from my fiat. (The gearshift adjuster cable) they let me know that it was actually recalled and that I could bring my car in and have it changed out for free. I had to have car towed before appointment and to my surprise they had my car finished within the hour. Super happy with the fast friendly service. Thanks parts and service department read more

I told Michael the service writer that I have nothing but bad experiences with Jeep dealerships in the in Sonoma county and I was hoping for a good experience with them. He agreed especially after I mention all the Low on e to two star ratings of Jeep dealerships including Cardinaleway. But here I was again at Jeep dealership , main reason was because I needed warranty done . Also it was time for an oil change and service. I had brought my Jeep wrangler to Autoworld first for the oil change and service and was quoted $1400 ! The service agent there said that was what was required for a 30,000 mile servicing. When I researched it, in the owner's manual it was an extreme over kill to say the least. When I challenged her on what she said was required , she tried to BS me and I quoated the service manual and she changed her tune saying their service schedule recommendations were different than the Jeep manufacture's required maintenance schedule . I told her she was very deceitful in her telling me what I needed for 30,000 mile service . To Cut this short , I didn't get my car serviced there and I wanted to to talk to the manage , whom was unavailable at that time and he would call me. Several attempts to make contact with him never happened. Back to Michael at CardinaleWay , I told him of this experience and he said he hoped they could do better. I told him about the possible warranty work and just tire rotation, oils change and lube , air filter, and inspection report, please . at a price of $260 , Still pricy for a basically an oil change. Got a call from Michael that indeed the some front end work was needed and covered under warranty. Great!! However . the differential fluid was black and nasty and needed to be changed immediately, at a cost of $900 but they could do it for $700. I was thinking I will wait on that to research it and told him I could not afford it currently and he gave me the hard sell more that once over the next couple of days waiting on front end parts. When I picked up my Jeep we went over the service and he stated they topped off the brake fluid , I said great and went to pay by with a credit card and they want to charge 3% more for using my credit card , Which I was never told. Because of passed experiences I check under the hood. When checking the air filter a screws was missing fro the cover , checking the oil - the oil reading was way up on the oil stick and appeared to be over filled by a considerable amount. Not sure if tires got rotated either? No service inspection report was provided which they said would be provided. I call Michael and left him a message to call me . No return call for days , so I call him and he tells me he does remember me or my previous messages. I tell him I want a screw for my airfilter cover , the oil is over filled which can harm my car's seals and barings and I want a copy of the the check list inspection report. During this time I researched a car repair station and made arrangements to have the differential fluid replaced for $500 and check the over filled oil . Michael at this time said he would order a screw for the airfilter and I could come in and get the oil checked. I told him , I was not happy with their service and they have earned the very poor review rating. The local garage I brought my Jeep to said there was almost a whole quart of oil to much in my vehicle and when asked about Differential fluid condition . They said it was not that bad. I made contact with Michael after to or three attempts and finally got my airfilter cover screw and never got the inspection report. So, I do not recommend Autoworld in Petaluma, Cardinaleway in Santa Rosa or Healdsburg Jeep dealership's for any HONEST , QUALITY SERVICING OF YOUR JEEP. read more

They need new management and customer service. My minivan was brought in for a spring wheel issue in October 2024. They said it would take approximately 2weeks. Got the car back 6mos later with parts missing, other parts changed out with broken ones, they hit my rear door causing a dent and paint damage, had rear window smashed fixed the window but left the glass in it in which I cut myself cleaning it, they caused my automatic rear door on the driverside to not work as well as my driverside rear view mirror, since they left the car in the rain it caused my passenger rear caliper to seize and caused glazing on my rotors which almost caused me to crash going downhill from Clear Lake after doing a job there. Management said not our problem only the warranty issues are our problem. read more

CardinaleWay Chrysler Dodge Jeep Ram - The damage caused while my car was left with them and they never fixed - Car Dealers Near Me - Santa Rosa, California

Very friendly and attentive sales staff. Made our trade in and new used car purchase seamless. read more

CardinaleWay Chrysler Dodge Jeep Ram - Car purchase at Cardinaleway Dodge Dealer. - Car Dealers Near Me - Santa Rosa, California

Please believe the second review people are literally coming back to warn you !! Before you leave they beg you for a good review and I regret giving it ! I had a Horrible transition with the financial department, they made me sign for the wrong car turn around, and then drive back with no compensation, or anything thrown in. After I bought my car, they told me they would help me refinance, and every time I have reached out in the past year. They have not helped me. Not only. Did they give me the wrong car. They delivered it completely incorrectly. It had many problems and no warranty , I do not recommend going to Melissa or paris they a just trying to rob you . Go somewhere else read more

While taking my Dodge Challenger in for service I was browsing the new and used car lots. Lucas, a salesman at Cardinale, came out to see if I had any questions regarding the Grand Wagoneer I was looking at. I told him I was just looking but that I was contemplating moving on from my Challenger. Lucas offered for me to test drive the Grand wagoneer to see if it was the right vehicle for me. He returned shortly with the keys and went over all the safety features of the Wagoneer. He answered all my questions about the vehicle and offered to help with getting a quote for my Challenger as a trade-in. He was very professional and I didn't feel pressured into making a rushed decision. I highly recommend asking for Lucas if you're thinking about purchasing a vehicle at Cardinale! read more

I THOUGHT IT WAS AGAINST THE LAW TO FORCE PPL TO BUY INSURANCE. I was told if I wanted to get a better interest rate I would have to but the gap insurance and service agreement and maintenance agreement. They also refused to take off the after market stuff. They said I needed "nitrogen air" in my tires. The finance guy was way to cocky and gave way too much attitude. They also ran my credit a million times for no reason. Shitty customer service, they will over charge you. Save your credit and go somewhere else. Glad I didnt buy from here. I should have read the reviews first. read more

CardinaleWay Chrysler Dodge Jeep Ram - Insisting I get service agreement even though it wouldn't cover anything really - Car Dealers Near Me - Santa Rosa, California

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I have been bringing our car here for several years and have spent several thousand dollars chasing an alleged, "serious fuel vapor leak". After several years and still having my check engine light come back on weeks later I took the car to a local, "Small Shop" and they fixed the problem for a few hundred dollars! This place sucks! They are scammers. If you want to throw money away this is your place otherwise avoid this place like the black plague. read more

Showed up for an appointment with Lucas and he actually had my favorite Starbucks drink for me. Lucas was friendly and knowledgeable. Even though I didn't end up purchasing that day, he was courteous and professional. read more

Lucas really went above and beyond to make sure I found exactly what I needed . He's a true professional who cares about his customers. I can't thank him enough for his outstanding service. I would highly recommend him ! read more

I very rarely do reviews, but I had to get on here and do a huge shoutout to Steve Archer from the Service department. I had a unique situation for a very old recall and kept hitting wall after wall. I talked to 13 different Dodge dealerships and went back and forth with Dodge corporate for months with zero solutions. Steve never stopped trying to help me find a resolution and actually put in the effort to help me through to the end. Every other person I talked to really had a "not my problem" attitude and I am just extremely grateful that he went above and beyond. His colleagues were also super friendly and helpful the few times Steve wasn't available, so shout out to the Service department as a whole unit too! Thank you! read more

If I could leave 0 reviews I would!!! Don't ever ever even think of buying a car from here. The worst dealership ever!!! They scam you and lie to you and just waste your time. If you're even thinking of stopping by don't even waste your time with them and drive away! Literally was a nightmare working with this dealership. read more

My husband not too long ago brought his Dodge Dart in for servicing. There has been a serious electrical problem, all the dashboard lights and windshield wipers came on and would not stop. They couldn't figure out what the problem was, and they took a lot of money to not fix it. Right now the car cannot be driven. This has happened intermittently for ages now. I fear big safety issues with this fault, as well as the potential for liabilities, legal or otherwise. I've contacted the headquarters in Auburn, MI and expect some kind of an answer and some action be taken. This is unacceptable. read more

Lucas helped me pick up my 2015 c7 and I couldnt be more greatful for all his help. definitely recommend him for your car buying needs

I bought my car back in March 2023 came in in April 2023, waiting for my key fob still haven't gotten it!!! So rude actually had to film people working here still no key fob I have a due bill for a key fob yet they will not give it to me!!! FYI I test drove car with Key Fob and when I went to go pick up car no key fob was given I have called several times only to be put on hold several times always over 30 min...I have begged pleaded with them to give me a key fob as I do have due bill for one they are rude nasty people here!!! I just want my key fob I paid good money for my car!!! Customer service is horrible here!!! PLEASE GIVE ME MY KEY FOB!!! I can post videos of how I was treated here...again now it's Aug 11th I am calling to get key fob and am on hold for more than 30 min again. Wish I could give NO STAR rating... read more

Dan worked hard to get us an affordable deal for my daughter's first car. Great people skills. He was very patient with us as we were figuring out the insurance part of things. #DANMYCARMAN read more

CardinaleWay Chrysler Dodge Jeep Ram - Car Dealers Near Me - Santa Rosa, California

Staff were friendly, they gave me way more for my trade than expected and they they were the best price in the North Bay Area! Buying the vehicle here was painless and quick. Will definitely come back and do business in the future. Thank you! read more

Bought a used 2017 Kia from here when it was "Lithia". Got a recall notice from Kia about a 2023 recall. Go to a Kia dealership and find out there were 6 recalls from 2017-2019 that the dealership did not fix and DID NOT NOTIFY us about at purchase. We have gone over every piece of documentation from the day we purchased and nothing is mentioned about any recalls. I know it is not illegal (should be) but this is a very shady and unethical practice. We have also had service (oil changes) done and you would think they would notify us then as well. read more

CardinaleWay Chrysler Dodge Jeep Ram - Recalls listed before 2020 purchase. - Car Dealers Near Me - Santa Rosa, California

This dealership is the best car buying experience We got a fantastic deal from Dan Zamora He went above and beyond and we love our new truck The whole car buying experience was smooth easy and no pressure My husband and I love our truck Thank you very much Dan and Cardinale dealer read more

New name, same terrible service department. I would never go to this shop if they weren't the only game in town. As the one single Dodge dealer in Sonoma County, they have customers over a barrel, and their attitude shows it. So here's what happened on my recent visit: 1) Sat in the service line waiting for 10 minutes with no greeting or acknowledgment. There were no other cars in line. 2) Went inside and waited another ten minutes. There was one other person being helped. 3) The service manager, Michael, stopped by to point at me, laugh, and say, "Jesus Christ you're tall." 4) Had the vehicle scanned for codes since the Check Engine light was on. 5) Got an estimate of over $1,500 to put in a new thermostat and change the brake fluid with an air filter listed as $0 cost. 6) Picked up the truck with no work done except the air filter and found out they charged me $65 to replace the filter. Complained to the service writer, Nicole, that I had a written estimate for $0 with no response from her. 7) Took the truck to Kalemba's in Sebastopol and found that the real problem was just a coolant sensor. Fixed that plus the brake fluid for $500, a difference of $1,000. TDIL, take the truck to Kalemba's in the first place! read more

Do not buy a car here!!!!! They sold me a complete lemon. We bought a Chrysler hybrid plug in mini van from them in 2024 and within the first 20,000 it started stalling and completely dying without much warning at all. So unsafe! And so scary with my two small kids in the car. It took two trips to the dealer after this happened to find any problem with the car. Now they are saying it might need a new transmission! Seriously! It's less than 2 years old! Also their GM Ryan is most unhelpful and demeaning. Not someone you want to do any business with! We are still owed $7,500 on a promised tax rebate that they apparently can't figure out the paper work to send the IRS. But when you talk to Ryan about this issue he goes on and on about how the IRS owes him more money. The only kind people you will find that work here is Mike in the service department, Jenna and Amy. They are the only ones who were actually helpful and treated me with kindness while I sat at the car dealership for 6 hours with my two small kids to be told my car might need a whole new transmission. read more