I bought a service package and was told that it covered tune ups. However, when I brought it in, the tune up was going to cost me $800 (and I only have 17,000 mikes in my car.). They said only oil changes and tire rotations are covered. Don't get your car serviced here unless you want dishonest people. read more

I was a walk in to view a vehicle I seen online. When I arrive, the vehicle was already purchased. The dealer LaVelle was very helpful. He has kept me updated on a SUV I am looking to purchase. Thank you LaVelle for your outstanding customer service. read more

My review is 50% good and 50% needs work. 3/5 stars is just ok. Heres how to fix it. Transparency, Better communication, timely communication, be detailed in those answers. It's not much to ask. I don't want to change anyone for an answer. I'm a calm cool guy but I have had my patience tried a few times. Give to people straight even if you can't deliver on an exact ETA of completion. Even if you say it's 4 to 6 weeks just reach out to keep people updated. I project manage large projects so this should be easy for this line of work. I won't give a bad review but I can't give a perfect review. New standard operating procedures need to be put in place, revised and enforced. You all can completely turn around everyone's view and all the negative comments could turn to great comments. I want to see you succeed. My family has been a long time customer with at least over 6-7 cars bought from here. I just read through over 20 of the reviews and it seems they all would be legit. I feel there are some good things and bad things with this location. Customer service will either be great or bad bad and never in between. I would say a lot has changed in the last 4 years. I know Aaron and he's a good guy to my whole family. He has helped me out many times and has come through with what he says. His customer service team not so much. I could name drop how everyone works there cause I've seen it first hand. Hopefully you all aren't pissed about my comments and I am still able to bring my car here for service without retaliation. I knows it's not the best idea to send food back to a cook but after multiple times of giving the benefit of the doubt and brush off certain things the negatives start to add up and it's better I bring it ti your attention not to hurt business but give the constructive criticism and hopefully some things change for the better. You all know me already and you know how to get ahold of me if you really need to talk. All the best! read more

What a bummer. Buyer Beware. This dealership has lied to me, I have taken them to court and I won. I have a judgement for a little over $5000 because the sales team illudes, and flat out lied to me about electric charging. They told me it was free for 3 years and it is not. So sad. So I called and spoke to Aron Martinez that was in court with me and he flat out told me that they don't agree with the court and will not be paying. What a horrible dealer, I truly hope everyone stays away from this place as they will lie and cheat to get business. Then when you do take them to court you have to hunt them down to get your money. So i will be sending the Sherrif department to collect. Just so you all know how it works. When you loose in court and then you appeal because it was the wrong business, then go back to court and loose 100% because you were caught in a lie and even the judge was clear with you that you need to be clear with your customers. Now you have a judgement. I will collect, you don't think I will and you think just ignoring it will work but sadly this does not go away... I can put a lean on your property. LOL.. that might be fun to own a dealership that does not pay 5000.... read more

had a great experience here! thank you to Juan Ruvalcaba for being honest and efficient with my service !

I am very happy with my experience. A young guy by the name of Joe or Joseph was nice and did not give us any issues. Did not try to hassle me into another car, honored the online price. They were even able to get me a great APR rate than Capitol one. There are no issues with them at all. Thank you to everyone who helped during the process. You made this a remarkable experience. read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

Asked Luis to send real pictures of the vehicle (the ones online were stock car photos) at least 3 times and he responded each time saying he would send them over. He never did. I cancelled my appointment to see the car I was looking at after reading some of the other reviews here. Would rather not give my business to people who don't respect my time. read more

Prices listed on the website did not reflect the $2,780 in dealer added accessories, it's a dishonest bait and switch tactic. Those dealer added accessories probably are the inflated prices of nitrogen filled tires, alarm system, and door edge guards to name a few. I was looking at a lightly used Genesis G70 and their vehicle listings always come out near the top when sorted in terms of value proposition but it turned out their prices were too good to be true. Unsuspecting customers would walk right in to the dealership, and be blindsided by this. They are not the first dealership to employ this dishonest tactic, and sadly they won't be the last. This review is not going to matter much in the grand scheme of things as it will get passed over eventually but I emplor you to do yourself a favor, and be informed before walking in. In the end, I purchased a new Cadillac CT5, as I needed a bigger car than the smaller G70. Not really a fan of the G80 styling fyi. Thank you for reading! read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

Have taken my cars to Cardinale Way Hyundai in Corona for 5 years. When checking in for service I always request Michael Vance. Always a smile and genuinely happy to deal with customers. Very pleased with Michael. read more

When I was just window shopping for a car, the salesman Exsavier was very informative and helpful when telling me about the different car deals that I should be interested in. He was understanding of my situation and just had good energy. I'll definitely be coming back here when I'm ready to seal the deal. read more

I took my car the other day to Juan Ruvalcaba. Im very satisfied with my overall service and how effective. Sometimes going for some work on your car especially as a woman can be overwhelming. Juan was very trustworthy and very knowledgeable. I reccomend this location and go with Juan! read more

These guys are a joke when it comes to selling used cars. Both the Salesman and his manager could not give me a quote or follow up on an email regarding my inquiry for a used car. They string you along, trying to get you to come in person, trying various cheap sales tactics. I didn't want to waste time. I was trying to get a quote over the phone or email on the car. I am very happy to take my business elsewhere. I recommend not wasting your time with this dealership! read more

I purchased an car from CardinaleWay Hyundai in mid-April, and while the initial process was smooth, the follow-up has been nothing short of frustrating. After purchasing. I was told my license plates and registration would be mailed within a few weeks. As May, June, and July passed with no plates, I started to get annoyed. By August, I finally called the dealership. After several attempts and many moments of being put on hold, I finally reached someone who assured me the plates would be sent and should arrive in two weeks. They confirmed my address, and while I was upset about the delay, I was somewhat relieved. Then September came, and still no plates. I called nearly 15 times at different times of the day, often reaching voicemail or getting disconnected. When I spoke to a manager, he had no solutions, was very rude, and simply asked if I checked for the plates under the temporary plates. Eventually, my salesperson told me the plates had been sent right after my purchase but must have been lost. When I mentioned the call in August where I was told they would be shipped, he admitted that person hadn't checked properly and just wanted to get me off the phone. He then directed me to the DMV for replacements and promised to send me tracking information, which, of course, he never did after i emailed and texted several times. He completely ghosted me. I planned on going to the DMV the next week but magically, my license plates were delivered. This entire experience left me doubting the dealership's integrity. Clearly, they never processed my purchase of the car to have my plates sent to me and did it after 5 MONTHS and a ton of calls on my end. It felt like they were telling me whatever they thought would make me stop calling instead of taking responsibility for their errors. Buying a car is about more than just the transaction; it's about the customer service that follows. Clearly they only care about closing deals. CardinaleWay Hyundai has proven to be utterly useless in addressing my concerns, no free advertising for them! read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

They were unprofessional. We drove from Bakersfield to their place for 2.5 hours and when we arrived, the car was sold already a day before. He should have call us before going there. What a waste of time and fuel. 000000 Star read more

Worst customer service. I wanted to bring my Sonata into a dealership for service because I wanted quality care since my airbag light turned on. Paid the $225 diagnostic fee thinking it would be worth it to get good service. I arrived at 7:15am. Jessica Duarte was my service advisor and stated it would be an hour until I got an update. At 8:30am I called and she stated she had no updates. I wasn't given an update until 10:35am. I then attempted to contact her multiple times on the status. Someone would pick up and then state "Oh, she's right here, let me let her know" and be on hold forever!! I hung up twice and eventually gave up. She called me once, Jessica stated she tried to contact me multiple times, false. I did not get an update until I was back at the service counter in person at 3pm. A giant waste of my time and money, they do not value their customers on any level, go anywhere else. read more

Sale rep Anika was extremely attentive and helpful, she took us for a test drive and was explained all the gadgets the vehicle has once done show us other available cars but we decided for the one we tested, the whole process was easy and of course you know you have to spend time during this process, Rene help us with the loan and Scott finalized the deal, I highly recommend this dealer based on my experience they all deserve five Marta from Beaumont,Ca read more

One of the employees was telling me that it was a bad idea to get the used car I was buying from this place, and I wish I'd listened to them. I took the car to a mechanic a week after buying it, and within 20 minutes, the mechanic told me there was a problem with the brakes that would cost me $3,600. The way i see it, these people either knowingly sold me a car in need of serious repairs without disclosing that information beforehand, or they didn't inspect the car close enough to find the blaring issue before selling. Either way, they won't be seeing me again. The important lesson to take away from this: if you get a used car in California, take it to a mechanic right away. There's a two day grace period after buying where you can return the vehicle no questions asked, so if there's something wrong with it, you're not stuck with the debt like i am. I'm about to be a full time college student, i did NOT need this. read more

I am 73 years old retired teacher. And this is what I want you to know. Every thing that I claim her I have some emails and invoices to prove them. This is the most corrupted dealer I have ever had to deal with. Please read my experience with this dealer. why I call them corrupted. 1) I bought a certified 2019 G70. There was a 3" dent on the left back side, you are not supposed to see that when you buy a certified car. Anyhow I first thought it can be fixed by polishing it. The salesman took me to the service department to fix it. It was not just a polish. It had to be repainted. Make the story short, the salesman and the service guy gave me the option of calling them to set an appointment for the repair. When I came back for repair the salesman was not there and the sales manager denied of having any record of that, when I called the salesman he admitted that the car ...... final answer from sales manager was that the poor salesman should pay for the damage himself. PLEASE READ THE REST OF It. 2) I went for oil change I had low pressure on one of the tires. I have the email they sent me to tell me that there was a big hole in the tire and it could not be fixed and it would cost me somewhere around $400 to replace the tire. There was tire shop next to were I was workin. I declined the offer and took the car to the tire shop next to my office. they test the tire and didn't find any hole in it and I was driving it until I traded in for a EV Lexus. 3) when I bought the G70, just because of my ... I bought an extended warranty for $6000. When I traded my car, I was told that I could get $3000 to $4000 back I have taken all the paperwork they needed to get my....... Now it is almost 4 months that they didn't send the money and they clearly give me the hint that this can be used for down payments of another car. Thanks by reading this you now should be aware of what you are dealing wit. I don't know if I should hire an attorney to fight.... read more

I asked them to redo the window tinting since it was too dark, so I couldn't see. Their subsidiary tinting company had to redo it by the advisement from B.A.R. then I saw large, deep cut at the bottom of driver side door. (Retaliation?) When they had construction going, I had a maintenance service, then I found my driver side tire got a screw, and got totally flat. Also, my new car manual book got disappeared from the compartment at dashboard. They had to cover the cost of flatten tire, but did not give me back the new car manual. The manager threatened me to make an arrest if I ever come back. read more

"Safety First" Late August I had my brakes and rotors done by Cardinaleway Hyundai. A 3 hour appointment. Had to come back today. Wait 4 hours. Well, 3 hours and 45 minutes. Constantly being told "they're bleeding your brakes, they're putting air in your tire, they're test driving" What they were really doing was resurfacing my rotors. You know, the ones they should have resurfaced in August. During this 4 hours, our Service Advisor Jessica did not directly mention that the rotors were being resurfaced...in order to protect the technician who did not resurface them the first time! At beginning of this 4 hour appointment, Jessica mentioned the warranty on brakes that were changed in August is good for 1,000 miles. I drove over 1,000 miles since August, so naturally the warranty would no longer be in effect. At end of 4 hours during check out, Jessica proceeds to mention that the reason they resurfaced the rotors is because it's covered by warranty. EHHHH, WRONG!! that sounds like "listen, we MESSED UP last time and didn't surface your rotors. I'm not gonna say that though, I'm just gonna say you're covered by warranty, instead of being honest and telling you we messed up and will honor that by not charging you for resurfacing the rotors. They just kept it to "oh no you're covered by the 1,000 mile warranty that you're currently 800 miles over" ... I mean wow You sent me out of your dealership with non resurfaced rotors guys! Like this is YOUR job you do EVERY DAY EVERY WEEK! Gave you $853 total for brakes rotors and new brake fluid and you can't do your jobs! I have contacted Hyundai USA and provided names. This is the second time in two years that I have had a serious problem with Corona/Riverside Hyundai dealerships. Riverside forgot my oil plug to be screwed in on a complimentary oil change and ruined my new Tuscon engine! Beware folks. And yeah I got a new car and that technician got a new job somewhere else and clean your disgusting bathrooms, none of your salesmen can use a toilet correctly read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

Joey Zoller was awesome to work with and made my experience positive. He was on top of communication between myself and managers, making my new lease easier than ever. Highly recommend using Joey in the future as well as CardinalWay Corona for your next Hyundai vehicle. After 4 leased vehicles I can count on this dealership. read more

These guy don't care about customers! I recently bought a truck for work and had many issues and not one person reached out to me to discuss. It's cleat they only care about sales and not customer service, what a shame!! Bought it with 11000 miles and transmission went out at 14600. Must be unqualified personnel working there to say everything is fine!! Please be aware of these dealerships! read more

Old school sales. I live in Northern California and I've been in the industry for several years. I sent my daughter down to buy a vehicle they had online. They tried to mark it up with added features installed on the car that weren't advertised not only is that ethical that is illegal they eventually agreed to remove the cost for those items they added, but that should've never been done. Stay away. read more

Stopped by a few weeks ago and met up with a salesman named Lavelle Wilson. I have to say, Lavelle is probably one of the nicest salesperson I've ever met. He listens to you, he knows his products. None of this " we can check " you ask him, he knew the answer. He's also very patient. We went for a few test drives. Both cars drove nicely. When it came time to do numbers in all honesty it just did not make sense to me to cough up a large amount for a Hyundai. Also the fact that they do have expensive dealer accessories does make the payment go up. All in all it was a no go. This review was mainly for the salesman that helped me out. If you do decide to stop by please ask for Lavelle Wilson read more

Had a great overall experience at CardinalWay Hyundai dealership with their staff. Billy was great over the phone, we were able to communicate what we were looking for, before even heading over! Once we arrived Billy made sure we were attended to quickly by his coworker Kathy. Kathy was AMAZING! She took us for a test drive and explained all the ins and outs of the vehicle. Kathy made it easy and enjoyable to go through the process. Fred the sales manager helped us negotiate a price we were happy with at the end, while being very respectful and professional. Scott was awesome to talk to for our closing paperwork, made it very easy to understand. Overall really happy with our Ioniq 5 purchase at this deal ship. We really recommend Billy and Kathy if your thinking about buying a Hyundai! (: read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

Right off the bat I'm recommending Luis and Lavelle for all your car buying needs. Samir was super easy to talk to during the finance portion. All three gentlemen made the car buying experience efficient. They were all trustworthy and honest which is super rare. I felt like I was getting the best deal possible and really happy about my purchase. Thanks guys, I look forward to working with you in the future. Definitely coming here for my service checks. read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

Manager (John) tried to sell me a vehicle with an MSRP of $35,000 for $44,000 because of "upgrades" without having any of the upgrades posted anywhere. Asked to show me where these upgrades were listed, then was told I wasn't a serious buyer and to get out. Never mind that online, on their own website, the price is listed at $33,000 with incentives. Unserious people. Buying from another dealer instead, and not Ontario Hyundai since it's the same parent company. Addendum - went to Patterson/Tustin Hyundai. Bought the same vehicle (different color but eh, wasn't a major deal breaker). Better price, and most of all better people/service. read more

If you're ever in the mood to get swindled into a dealership with false promises over the phone for a certain payment, to then be brought an offer more than double what was discussed and have your time wasted, then boy is this the dealership for you. John the finance manager is the cherry on top of the ever so wonderful experience. He is more than happy to walk over to you with a negative attitude and enough arrogance to fill the dealership. After communicating how we felt bamboozled into driving two hours to this dealership to finalize a deal discussed over the phone over the course of 3 days, showing text messages to show these false promises, John took it upon himself to say he saw no issue after reading the communication. John... even if the negative equity from the trade in was slightly off from initial outreach, it doesn't affect the monthly by over double. So I would advise this dealership to train their new sales people who were just onboarded a month ago before allowing them to work deals over a phone with a potential buyer. As well as look into the attitude of their finance team. You may be able to pull some moves over on other people, but when we're very well versed and experienced with working with car dealerships, these little games don't work on us. Only positive about this experience is the treatment we received from one of the salesmen that assisted us, (Chance) because the rep we had texted with over the phone to work the deal was off today. I hate leaving a 1 star only due to the fact that I don't want this to affect the rapport with Chance, as he deserves 5 stars for his customer service. He was amazing. So IF this review doesn't deter you from purchasing here, ONLY work with Chance. I also appreciate the GM taking her time to come over and talk with us. Although we couldn't make a deal happen, I do feel she was kind by coming down to try and de-escalate the situation. The numbers were completely off base from originally discussed and we wouldn't recommend business here but that is mostly because of the horrible lingering taste John left in our mouths. Yikes. Definitely need a drink after dealing with that guy. read more

Went there to lease a new vehicle and not surprised I left with one! Lavelle was super helpful through the whole process and Joyce came to finish the deal. I couldn't be happier with them and would recommend this dealership to everyone. read more

See Joey, knows his stuff and worked hard to seal the deal. Helped making a purchase at this dealership a good experience.

My experience at this dealership was so nice. The Sales department was really nice and on top of that they were very honest about the vehicle sales. Luis the Sales rep was super nice and inviting. John the Sales manager was also very pleasant. They help me get my first car with no hassle or stress. I felt good about my purchase. read more

Whenever I go to purchase a car it's always like pulling teeth. Not the case with LaVelle Wilson my salesperson. He was such a great help and made things so easy. he had the car I needed ready to go and all I needed to do was just go in and sign paperwork. Even the finance process went smooth! Thank you, LaVelle!! Top marks! read more

Mike in service is so great! He's straight up, friendly and goes above and beyond to make sure the issue is fixed. I've had 2 major issues with my car and he's given suggestions on how to keep the car running good once things are fixed. I typically don't like working with car dealerships but he makes me want to keep coming back for service related items. I appreciate you Mike! read more

Shoutout to LUIS TULE for being an incredible rep and helping me find & get the car of my dreams in just one day. He knew I had my eye on replacing my Sante Fe and worked hard to find it in the stormy blue that I love. I can't THANK YOU enough for your diligence in finding me the best deal and making my time a priority. Everyone knows buying a car can be such a hassle but with Luis, I can see why he got salesman of the month last month. Keep up the great work, I appreciate you! read more

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I took my vehicle in for a few recalls and it came back out with a dead battery, check engine light, and fuel pump problem. Prior to taking it in, my son's 2011 genesis coupe drove amazing. Now the Cardinale Way want me to pay a 250 dollar diagnosis fee. It seem like predatorial sales tactics, being your car in for recalls and sneek some damage and create extra business in. I spoke to Aron Martinez and Michael Vance to no avail, they stood fast about the fee, which I find ridiculous. Who ever is reading the please please, go somewhere else. read more

I'm giving them 1 star and that's generous. We've had nothing but problems with our 2022 Tucson since we bought it in October 2021. Every time we take the car into the service department, they can never duplicate the problem and they can never find anything to fix. It doesn't matter how many pictures we show how many videos we get the car the same thing happens again. But that's not even the worst of it. It's the service department. When we talked to the service manager, he wouldn't even take us into his office to have a private conversation which we requested. He wanted to have the conversation out in front of everyone where he then proceeded to tell us to contact a lawyer for the lemon law. Zero help zero concern zero care and we are paying a lot of money for this car each month. My husband has contacted the corporate office, he has emailed the general manager the service manager, whose name is Paige and has never been able to actually meet with the general manager in person because he's never there. He has had correspondence with Paige, but again there's been little concern for the customer and made it very clear that we literally mean nothing to them. . So they had my car for 2 1/2 months and when they finally had a specialist come out, which I guess there was one in the region and they recalibrated my car. It took them 2 1/2 months to recalibrate my car. I went to go pick up my car and it had less than 1 mile worth of gas in it. I went back into the dealership and I told them all exactly how I felt about having less than 1 mile of gas in my car after they had it for 2 1/2 months and they could've at least put enough gas in it so I could make it across the street to get more gas. Well we have had the car back for a week and a half and on Monday we had all the hazard lights go off on my car again. We drove it directly to the dealership and dropped off the car and today they called and told us they had a loaner for us. We went to go pick up the loaner and we talked to our representative whose name is Junior and he has been very nice. Well, we did not know that the service manager Paige was sitting right next to him, and when we asked if we could find out what exactly was done at the last repair, she looked directly at me and told me I needed to read my notes because it was there clearly for me. My husband ask her who she was and she replied. I am the service manager. She never stood up and said hello, I am Paige, the service manager. I asked why didn't you stand up and tell us who you are introduce yourself to us and she said why would I do that? She said to us why would I stand up and tell you who I am when the last time you were in here you told me how much you hate me. I said I never said I hated you. I said I hate this place. She then threatened to take our loaner away. She said I don't have to give you a loaner. Do you want your loaner or not? I was in shock. She did not act like a manager and not one person at that dealership acts like they care. They have altogether had my car for almost 4 months when you add up all the times it's been there for the lights to go off. We've never gotten a call from the general manager. We've never gotten anything that has said we are so sorry that you're having to go through this. The only one that's ever been nice to us is our service representative Junior and our other service representative Mike. I would never ever recommend this dealership for anyone who wants to purchase a car and not because the purchase experience was bad but because the service experience has been terrible. We are not mean people we try to get along with everyone but I've hit my wall and they do not care. I've had one service manager tell me to get an attorney. I've had another service manager threatened to take away a loaner car that she was about to give us. I've had to wait 2 1/2 months for one specialist in the entire region to come look at my car to only have them fix nothing on it. I highly suggest no one ever purchases a car from the dealership. read more

I highly recommend CardinaleWay! They were awesome! I worked with Luis Tule and he went above and beyond!! I live almost 2 hours away and he did everything over the phone and brought me the car because I was stuck. He was amazing!! So nice! So helpful! So polite! There was no pressure at all. I am so thankful for his help. Thank you Luis!! read more

I would not want to give this place one star. I took my car in for a recall. They offered me a rental to get to work like they were doing me a favor. Turns out due to mileage cap and cost of putting gas back in it that was not explained fully to me and Jessica was rude about it. I had to bring my car in again the next day because my wheel was shaking so bad. They called me back to say I had a nail in my tire and they sent the text yesterday which I never got and they let me drive away like that. They could not send any paperwork through email either. Just to follow up on this post after not taking the recommendation and paying $320 for a new tire. I took it to Les Schwab. The guy walked right up and pulled a little tiny nail that was just sitting in the thread. My tire was not punctured at all. Makes you wonder about the people fixing the cars at that dealership. read more

CardinaleWay Hyundai - Car Dealers Near Me - Corona, California

Stay away from this place they'll tell you everything you want to hear over the phone and classic bait and switch as soon as you walk in. Dolan the manager is a scam artist. Has zero remorse for lying to me over the phone. read more

I called this morning for an appointment for an oil change. I asked if I could bring it in this morning she said their is a wait, so I asked for another time. She said I could bring it in at 12:30. Got there at 12:15. signed in ad waited about 20 minutes. Went to the desk and asked how long it would be he said abot 2 to 3 hours. I left. every time I go in for servicing their is an extreamly long wait. No regard for my time. read more