I met Iris back in January 2024 while I was waiting for my car to be serviced. I told her I would be back to purchase from her. I have no regrets and I had such a pleasant experience to work with Iris Garcia when purchasing my daughters a Hyundai Elantra Limited. She gave us such a sweet deal and she went the mile to ensure that the managers did not play games with the numbers. We were happy with the outcome of her professionalism, patients while we worked an Option Contract. If you are interested in purchasing a Hyundai, I recommend Iris for the negotiating job. The only concern is that when I went out to see our washed vehicle another sales rep named Oscar had his client sitting in our car as if it was for sale. The deal was done and he knew it! read more

CardinaleWay Hyundai - Glendora - Auto Repair Near Me - Glendora, California

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Since Cardinale took over Glendora Hyundai, it's consistently gone downhill. I bought my car here in 2017 and always took it here for service. Theres been a few issues every time I take it for service mainly waiting forever but I just walk around and shop. Today was the final straw. I made an appointment two weeks ago for today since I'm off and I get there and they're closed. I even received a text the other day confirming my appointment. The sales person that was on the lot was rude and said come back tomorrow. Sorry, I work. Today was my only day off. I made an appointment for a different Hyundai dealer to service my car. read more

CardinaleWay Hyundai - Glendora - Auto Repair Near Me - Glendora, California

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After my last visit, I left feeling very unhappy with the service I received, particularly with how I was treated by the service advisor. I expressed my frustration in a previous review. However, the very next day, I received a call from Mr. John Tait, who took the time to listen and understand why I felt the way I did. He explained that sometimes issues aren't entirely the fault of the service advisor--there can be other factors at play. John personally took over my case and helped me with everything going on with my vehicle. He gave me his word--and most importantly, he followed through on everything he said he would do. John completely changed my perspective and restored my faith in Cardinale Hyundai of Glendora. Because of him, I would absolutely buy a car from this dealership and continue to have my vehicle serviced here. It only takes one person to make a difference, and John Tait is that person. Thank you, John, for all you do . read more

This review is only for the service department and the experience we had with a warranty repairs. Make an appointment online for service repairs, they had pretty good availability and we were able to get in with in a few days. Brought it in early morning 1st appointment, this was key to short wait time. It took them 3 hours to complete the warranty repairs. The waiting room was very nice, clean and modern. Service stafff was nice and friendly. The work was done quickly and efficiently. Whole service experience was superb! read more

Brought my car here to get serviced did an oil change. This is the closer dealership to me, but I normally go to Puente hills Hyundai. They're under construction at the moment, so you Have to pull in and get seen on the complete opposite side of the building. There's no sign about what to do so most people end up parking and coming inside to check in. They should really place signs out there. I don't recognize anyone here. They must have a high turnover rate. Salvador was my advisor. My oil change was $60. Off I added air filters it would've been another $100! Ayeyahyai! Decided since my warranty is up in 3K miles, I can just say have my father in law who's a mechanic do it for me next oil change. I dropped off my car at 10 and it was done by 12. It was within a two hour timeframe that they had promised which is a good thing. When they called they informed me that my back brakes need to be changed ASAP and I said I will take care of it. I honestly feel that they completely up charge on their parts and services here so I would get it done somewhere else if you were definitely outside of warranty. Overall wasn't a horrible experience but I definitely still prefer Puente Hills Hyundai because their customer service is so much better and they don't upcharg or try to convince you that you need some things done to your car e the way this place does. read more

CardinaleWay Hyundai - Glendora - Look at the prices they wanted for these items!! That's freaking ridiculous. - Auto Repair Near Me - Glendora, California

The deal was unbelievable sales manager is awesome and will work with you, and no hassle my sale guy Ping was very informative and patient with me plus on point with getting things done read more

Outstanding Customer Service! Working with Service Manager Hunter and his awesome team in the service dept was a blast! Positive, polite and professional each and every team member I met, a warm and inviting atmosphere punctuated with smiles on every face! The dealership is gorgeous with Wi-Fi that allowed me to catch up on emaisl while I was there and even a great selection of donuts to satisfy a craving for something sweet during my visit! I look forward to coming back and working with this awesome team at CardinaleWay Hyundai Glendora again very soon! read more

CardinaleWay Hyundai - Glendora - Donuts! - Auto Repair Near Me - Glendora, California

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We dropped our 2024 Ioniq 5 off on March 22, 2025 for a recall. After 1 week they gave us a Rental car that has a gas engine. We have a solar system and an EV Charger at our home. They still have our car, we are still making our lease payments and we now have to added expenses of a gas vehicle . We want our electric car back or at least an electric rental car. read more

worst customer service you buy a brand new and the service department is the worst part about this experience with this dealership never again buying a car from them ever definitely going back to hyundai of corona more of a drive but definitely better customer service and service department read more

Took my vehicle in for some service recall and extended warranty work and Cristian Juarez was very professional and polite even when the extended warranty repair wasn't on the initial paperwork Cristian made sure that it was included and handled it with a 100% customer service driven attitude I never once felt 2nd class or not important since the service was all recall/warranty repair. CardinaleWay Hyundai of Glendora dealership provided an outstanding customer service experience even came with some complimentary beverages and snacks as well as a movie to help pass the time. Other little things like the traditional car wash and I even went to add windshield wiper fluid and the service department had already filled it up for me! Great job CardinaleWay Hyundai of Glendora glad to see your new completed renovation/remodel is complete and beautiful read more

I am beyond Impressed, Grateful, Amazed at the Wonderful service I received from Cristian Juarez.  I took my car in as it seems the thermostat thingy was sticking, not only did Cristina text me all throughout the day with updates on what was going on with my car but he called around to other dealers to see if they had the part, unfortunately it had to be ordered, however the part came in right away and my  car is all fixed. The entire office at CardinaleWay Hyundai. was so nice and made my experience so great, but my Huge~Giant Shout Out really goes to Cristian Juarez!!  Thank you just doesn't seem enough to say read more

After narrowing down a list of sub-compact vehicles, I decided to reach out to Cardinale Hyundai of Glendora and had the pleasure of working with Eric. From the first phone call alone, Eric Sanchez was very patient, throughly listened and paid attention to what we were looking for. Never condescending and never pushy. We came in one afternoon and he was very gracious with his time showing us different trim levels for the Kona. He never checked if we were comfortable with the price before showing us a vehicle. I really liked that about him. It shows respect. (Of course we were only going to look at cars that we were comfortable getting.) But don't you just hate when car sales people do that? Then it was time to go through numbers, I would check in and schedule your visit with sales managers they recommend. Anyway, we did have some hiccups, to no fault of probably the kindest finance guy I've ever met, Jason Arrington! But it was quickly resolved and made right by their amazing finance director Robert Chong. After all that the deal was fair and we love our 2024 Kona SEL. If you work with the right folks at this dealership, you'll be in great hands! Oh they even got us coffees and got my daughter a cupcake! Very nice touch! read more

CardinaleWay Hyundai - Glendora - Auto Repair Near Me - Glendora, California

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Bait and switch on Certified Pre-owned vehicle warranty, and I'm assuming it's because they don't want to take outside financing. The process was dragged out over 4 hours when all of a sudden the warranty that was included somehow vanished and the dealer refused to negotiate on the price. We walked... read more

I can't say enough good things about my experience with Allyson at CardinaleWay Hyundai in Glendora. She guided me through Hyundai's oil consumption test and made the entire process seamless, ultimately helping me get a new engine. I've never been treated better at any dealership--she was professional, communicative, and truly went above and beyond. Unlike past experiences at other dealerships, I never had to call endlessly for updates--Allyson kept me informed every step of the way. I was also given a loaner vehicle right away, and everything was handled smoothly from start to finish. read more

Really don't know what to think about my new 2022 Hyundai Tucson. It's a beautiful vehicle and drives nice but I've had multiple problems with it. First after 10,000 miles the upper fuel injector went out and lost all power when I was going down the freeway. Had to tow it in. Second time the horn went out. Don't let them tell you that it's only one horn. The 2022 Hyundai Tucson comes with dual horns on the front built inside the bumper. How dumb! They tried telling me that it only comes with one horn and then the young service advisor tells me that there may be a rat that might have eaten up the wiring. Are you for re? This is a new car! Third time all four of my rims cracked. They said to drive it over. They found that all the rims were cracked. Now it sat there for awile and then they said that the warranty doesn't cover it. Then the service manager orders new factory rims $3800.00 plus tax without informing me. Then I decided to have my 2022 Hyundai Tucson towed to my house until this matter is resolved. Meantime while waiting for the the tow truck the service manager told me that the parts department is very upset about the rims sitting back there in the parts department. When I told him that I was going to tow my vehicle I could see that he became agitated. I asked for the paperwork for my vehicle. He refused and said that when I purchase the rims then I will get the paperwork. I was shocked and astounded by this remark. I had the vehicle towed to my home where it is today. Upon checking around with other dealerships... I found the price of my rims at $703.56 at three other dealerships and one was willing to mark it down to $658. a rim. You do the math... Meanwhile I'm getting text messages that my rims I ordered are there and to come pick them up. Wow! What a horrible inconvenience read more

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Thanks Carlos for helping me and my husband get the truck with had been eyeing on! What we like the most was that they were not pushy at all! I had other experiences were I just end up leaving with a huge headache trying to push to run your credit and just signing. I actually had time to sleep on it and make a final decision. read more

CardinaleWay Hyundai - Glendora - Auto Repair Near Me - Glendora, California

Great experience getting my new car here. Iris Garcia was so very helpful and made the process seamless for me. She was friendly and didn't pressure me. Definitely would return for my next purchase. read more

CardinaleWay Hyundai - Glendora - Awesome service waiting room - Auto Repair Near Me - Glendora, California

Great sales people. Conner was very helpful, informative, and low pressure. Followed up with calls to check on our satisfaction and answer questions. Even better service department. Fast check in. Had personal greeting by Service Manager, John Tait, on my first visit. John has a very well-trained service staff. Great communication on car status and when ready for pick up. Fast check out. A great service department is key to having a great dealership. Thank you, John for great service and communication. read more

Amazing customer service, I was able to get a car the same day . Thank you Yuli and her manager for helping me out . Thank you 5 stars

Don't trust any words from this dealer. This dealer called me after I requested a quote online. I told them I was ready to accept an offer from another dealer, and they promised to beat that offer and make it worth my time driving to their dealership. I drove 50 minutes (and I informed them of the drive time before setting out) to this dealer, but when I arrived, they said they couldn't match the offer. They didn't even come close to the number I mentioned. Moreover, the car they promised would be ready for me wasn't there. I drove another hour back home with nothing but frustration and exhaustion. They wasted my time and played me around for the whole afternoon. I finally got my car from Hyundai Inland Empire--they are the best. They don't play tricks or games, and they treat you like a human being (not a spinning wheel like here). If you need a car, go there and don't waste your time here. read more

Been looking for a Hyundai Santa Cruz and this dealer's website stated that the car I was looking for was available. Webpage had a button to confirm availability with dealership, which I did - just to make sure. Received an email and text message confirming availability of the car. Through text messages with a Skye Hall, i set up an appointment to see car on same day and within the hour. When I arrived at the dealership, no sales people were around and had to go to sales trailer to find someone to help me (dealership is in middle of remodel construction). Carlos, sales person, came up to help and I informed him that I had an appointment to see the car and gave him the car info . He initially told me that he didn't think the car was there, but would go look. When he came back he stated that the car i came to check out was not there. I showed him the text messages I had with Skye. He responded that he could find a similar car and get it transferred over. I restated that the dealership said the car was here. It was only an hour ago that they confirmed it. He stated that the text messaging is a virtual assistant. Whether it is or isn't, the point of the text message/system was to confirm available of the stated vehicle. What's the point of having a website that states that the car is part of available inventory and have a Confirm Availability button. The dealer's representative (human or virtual) verified car was on lot and set up an appointment for me to see it. Obviously I was not pleased - a waste of my time to travel there in traffic based on the dealer's inaccurate information. Carlos stated again that he could locate a car and have it transferred over. I stated it was a waste of my time and walked away. Even more disappointing was that there was no apology for not having the car there or even a "come talk to my manager" to try to smooth things out. See pictures for the communications. Don't plan to come here again. I've had better experiences at Puente Hills Hyundai and will stick with them instead. read more

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I highly recommend Cardinale Hyundai, Oscar Cantarero especially! He was fantastic in the process of selling my leased Hyundai '21 Kona for the residual value! I was most impressed with his kindness, patience, and no "BS" in the transaction. He was attentive to my older sister who owned the car and was complementary to her stories, sharing her experiences. We also had a great experience with Mary in the Finance Office! I would definitely recommend Cardinale Hyundai, Glendora, Oscar Cantarero, if you are looking to purchase or sell a vehicle! read more

Thank you to all the super friendly staff and, most especially, thanks to Jasmine G. for all the assistance with getting my car serviced exactly to what it needed. Jasmine explained all the details before and after regarding the specific work items completed. I really appreciate the positive energy Jasmine had. And thank you to the service technicians behind the scenes doing an awesome job! Longtime customer, M. Lopez read more

Sometimes going to the dealership for service felt like a daunting task. That's how I previously thought but meeting Sal really changed my mind. He looked me in the eye, explained things to me in an easily digestible manner and ultimately took care of my car in a way which my mechanic wasn't able to. My check engine light had been on for 2 months and the reason was finally diagnosed and fixed! I'll definitely return, without fear and I will ask for Sal! PS- scheduling my appt was really easy with the automated service! read more

This review is for their service department. I did not lease my car from this dealership (thankfully), but due to its proximity to my home, I have serviced my car (routine oil change) their two times. On both visits I informed them of the same issue I am having on my 2023 Hyundai Elantra that I needed to be addressed and both times I was dismissed with "we don't see anything wrong" and "we could not duplicate your concern". I am the driver of this vehicle and I know that these two issues exists. Who wants to make up a fake problem on a car they are just leasing and don't own, so they could take the day off of work and sit at a dealership for a few hours? Maybe its my fault that I expected more from the level of service at Hyundai of Glendora or Hyundai in general. I understand that this is not a luxury car and my expectations should be lower, but because I was given a lazy answer to my concerns, I will not be back to this dealership ever again and I am definitely returning my lease once it ends and let the next owner of the car deal with these issues. Maybe they just want to do only routine oil changes their and are not interested in looking into other problems? Going forward, I will take my car to the dealership where I leased the car for the final service before the lease ends and probably not going to ever get another Hyundai ever again. The only good thing about this dealership is its lobby, which is large and clean and its close proximity to In-N-Out burger. read more

They told me my credit score was 519 Tried to upsell me and then told me I was just foggy and tired. Went to a Kia dealership and they ran my credit as in the 600s . Still not great credit but none the less the lower score was not accurate at all. I'm not paying $900 a month for a Hyundai Out of your mind read more

Javier and Sarah are amazing. Top notch h customer service. They went above and beyond . We went in at 9:30am found the car we wanted and were out by 12. read more

I just had to revised my review from last time. Apparently there has been a change of ownership since the last time my family did business here. I made a online appt for 97,000+ service and Aaron Acevedo was assigned as my service rep. My son arrived on time to the appt and Aaron was not available. The service rep that "helped" my son was a Andres Contreras. He informed my son that the service that we scheduled for no longer is offered there even though it is on their website. Andres also stated that due to new management they do not offer complimentary free oil change service for vehicles purchased at their dealership, also do not expect a complimentary car wash because if they do it they probably use a single water bottle to wash the car. The complimentary oil change service was the only thing keeping us in taking our vehicles there. The service has gone down, the service rep was very rude. I am taking my business elsewhere. Don't waste your time with this dealership. read more

CardinaleWay Hyundai - Glendora - Trance to Hyundai service department - Auto Repair Near Me - Glendora, California

purchased a used vehicle there, sales associate James was great,. best experience I've had at a dealership

my previous experiences here were awful. I came today to service my car and it was like night and day.. so I'll help me get a good job I was in and out in 10 minutes. that's the way it should be! changing my rating from a one-star to a four for everything goes well when I pick up my car I'll change it to a 5. Thank you for making the improvements. read more

DO NOT PATRONIZE THIS DEALERSHIP! An ABSOLUTE failure in costumer service. The condescending communication & attitude of the service rep. Aaron Acevedo, is a reflection of the true nature of this business. They've been able to get away with deceitful and manipulative jargon when customers suggest diagnostic concerns. Releasing themselves from liability of having to replace parts before warranty expiration. Call ne: (323) 791-0627. Update: Within a short time, I received a call from Edgar, in the sales department. I appreciate his quick response, upon noticing my post. He was able to provide me with the names of those who might be able to assist me. Carlos is the service director and the GM is Michael B. FYI: battery warranty is 36,000 miles or 3 years ... so of course, 6 months ago (28,000 miles ) when I was in service department because battery died the night before, AAA tested as a 0 and had to jumpstart it, yet the next morning cardinalewayhyundaiglendora found the battery to be GOOD. Based on their commitment to providing quality care and customer service, I believed and trusted in the GOOD. As a couple months went by I returned for an oil change, where I assumed they'd be providing a basic inspection included with my iol change but No. Soon, after this , battery failed on multiple occasions needing a jumpstart.I not paying close attention and thinking it was something I had left on (cabin light) . But No ... Now I'm realizing at the time it was a bad battery still covered by warranty. And know that I'm well beyond the 36,000 the battery is dead snd needs to be replaced on my dime! MY TRUTH STILL STANDS! CARDINALEWAY IS THE WRONG WAY! Don't trust them read more

This was the best vehicle purchase ever. From my first encounter with our salesperson Christine Hang to the final loan contract signing I couldn't ask for a better experience. Everyone is very nice. I would highly recommend CardinaleWay Hyundai. If you are looking for a new Hyundai... Give them a try. RING THAT BELL!! THANKS!! read more

In 2024 I went to get my ioniq 5 updated for what I was told was Bluetooth CarPlay to eliminate the use of my cable. Was told by someone over the phone who was claiming to be manager that they had the software to do it and made my appointment to do so. Drove from mission viejo to have it done since I had been taken advantage of by other dealers and bought my vehicle from this dealer. Little did I know they were going to keep my car for 8 hours with me sitting in the lobby with no update to then tell me they had no idea what I was talking about and that the Bluetooth CarPlay isn't a thing for my car. I was offered a "gift card" for the inconvenience and never even received that. Mind you I was the 2nd car to be brought in for the day and was told it was a 1 hour ordeal to begin with. I ended up having to leave after a wasted day and anytime after that have refused to go by myself to this dealership again so I'm not lied to and left stranded for 8 hours. Absolutely ridiculous. read more

I would give them a better rating because they even completed my service 2 hours early! A miracle! My service advisor Christopher was fabulous and extremely helpful. But would you please for the love of God tell me WHY they want to tack on 3% extra for putting the charge on a credit card? That is RIDICULOUS!!!!!!!!!!! I just want to make clear, I will not be going back. They completed the 3 service recalls on my 2019 Tucson. I purchased my leased vehicle. I will now be finding someone local to service my car without going back to the dealer. That was it. 3% extra for a credit card? Really? What about those of us who just want the points for mileage or cash back? Epic fail. Cheap call Hyundai dealership. read more

My husband and I do not like dealing with dealerships who haggle & waste countless hours & try to lure customers in with fake charm. We were reluctant to come to the dealer due to previous poor reviews, but Javier's initial encounter over the telephone allowed us to ease into coming in to test drive the car. We learned the dealership is now under new management which is evident in the optimal customer service displayed by Internet Sales Manage, Javier as well as Sales rep, Sarah. We let Javier know what our needs were from the get go over the telephone & because he was able to meet us halfway, we agreed to come into the dealership. Sarah was extremely easy to deal with & made our experience very comfortable. Both Sarah & Javier were both easy going, professional, and honored our requests with politeness & promptness. These 2 deserve ALL the credit and commission in this transaction. Everything was straight forward. No games. No hassle. No pressure. Thank you for making our experience pleasant Javier & Sarah! read more

My car has been in the shop since June 21st. Scheduled for car repair for June 24th. The service advisor Isaiah Douglas was assigned to me June 21st and I have text messages to prove that. I was told that my AC compressor was going to show up Thursday or Friday and that it was approved by my warranty of June 27th or 28th. I did not get a phone call whatsoever on those days. My wife called asking about my car and service center customer service said my service advisor had quit and my new service advisor is Isaiah, the same person who was assigned to me on June 21st. That would be lie #1. They said that they were still waiting on the part to work on the AC. I called today being July 1st and they said that my service advisor would give me a call back. I waited for 2:30hrs until I decided to call back. Now the same person answers the phone and this young man is now being rude with me and incompetent saying I didn't have a service advisor. I had to have him transfer me to another service advisor who is not Isaiah, and they are saying they haven't ordered the AC compressor and have no record about talking to my warranty, lie #2. They now say that they are finally ordering the part. Okay I asked them to have Isaiah call me and it's been another hour waiting for a call back. This kind of customer service is unacceptable. I wish to get a discount for the repairs I'm being charged because this is affecting me a lot to be able to get to work. This is absolutely unacceptable. read more

CardinaleWay Hyundai - Glendora - Proof that Isaiah knew about my car way ahead of time. - Auto Repair Near Me - Glendora, California

From start to finish, very professional and efficient! MUCH better than the last time, but they have worked through all their kinks. I was impressed today. read more

Took my 2013 Genesis since my alignment was pulling to the left and I had take it to another place and they didn't correct it so I wanted the Hyundai people to do it right. Guess what. Drove off- car feels exactly the same way it went in. Did they do it? They charge me $130 plus tax and car is the same. That doesn't sound right. Now I have to come back again on Saturday to redo it bullshit. read more

Called in about a Sonata Hybrid Limited 2022 online it said MRSP of 37,095. I talked to Oscar he sounded pretty happy to help us out an get a good deal and etc. We were ready to go and drop 8k down payment and try to negotiate the markup they want to do of 5k but then the sales manager called and said he couldn't do anything about the 5k and if we couldn't make it in before 6pm today then good luck to us on our search. Just like that! Didn't even care about our interest on the car that's horrible you can not make sales like that hope he reads this. read more

Just took my car in yesterday for maintenance and had a few things that needed repair: replacing 2 axels, break light was out and the driver side door wouldn't open. They came back and quoted me over $150 to replace the break light socket, over $1400 to replace the axels and over $700 to fix the door. What really frustrated me what that I took it in to my local mechanic, and also ran a diagnostic on the break lights. Turn out the bulb was just in backwards. It took him 30 seconds to hook up a cable to tell him the socket was working just fine. CardinaleWay's diagnostic was completely wrong. Expensive prices at a dealership are to be expected... but misdiagnosis (intentional or unintentional) are just unacceptable. read more