Horrible moving company. I trusted "Careful"Hands to do exactly what they say in their title and company motto. They shown otherwise when I found out 2 pieces of my property was damaged in storage when another great moving company (Brantley Bros) found it while moving things out. I called multiple times and my wife did as well for them to say its too late to file a formal complaint, if its not within a couple days. They are scumbs. And to make things worse I was being nice even though from start they proved to be a subpar moving company. I had to help the owner, Chad, and another gentlemen with moving. I provided them a meal and a very hefty tip; still treated like crap. Careful Hands should be called, Clumsy Hands moving company. The Air Force Captain, John, would be ashamed if he sees how they have taken this company too. And even more ashamed for them to still use his name and picture on their Facebook. They just make up every excuse not to be held accountable for their actions. The lady on the phone gone have the nerve to tell me it couldve been the other moving company. Do NOT go with this company. Although affordable, cheap is not the best option here! Go with a company thats trustworthy. read more

Careful Hands Moving - You can see how they sat my table up and behind it is the tv stand they stood up with the glass still on top of it - Movers Near Me - Sugar Land, Texas

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If I could give this company 0 stars I would. I scheduled a same day move to pack a U-Haul 07/12. Although the movers were prompt and prepared to move my stuff, after they put their hands on my items, they weren't so careful handed now were they? I provided a dozen moving blankets provided by U-Haul that they utterly failed to utilize. Not only are one of my dressers completely destroyed (it's in the garbage as we speak), The other one suffered major scratches and chips also. Not a single one of the moving blankets I provided were wrapped around these items. To make things even worse, they packed every single heavy box that I had on top of these dressers. They also thought it would be smart to pack my bedframe in between my sectional. This caused tears and rubbing on my couch. There is also red stains on my couch from what I am assuming is the strawberry lemonade that I also found packed in my U-Haul. I confided and trusted this company to move my items with care, which was heavily neglected. Not only were they slow to respond to my claims after I sent pictures through email, they had the audacity to tell me it could have been from the way that I was driving. I am no professional mover, but I highly doubt driving a U-Haul at 45 mph will cause a dresser to completely collapse and a couch to rip. Apparently the bed frame "just happened to be in between the sectional it wasn't packed that way". This company has no accountability or responsibility. Instead of refunding me my move or perhaps even paying to get my couch fixed and replacing my dresser, they went the "it's not our problem" route. Apparently the way that they pack things they just expect it to teleport to your desired location in mint condition. Considering this is an LLC and and a family ran business, they desperately need to hire employees with empathy, intelligence and perhaps two eyes and open ears? Just a suggestion. read more

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Absolutely horrible experience!!!! 2 pieces of furniture damaged right in front of owner, Chad, and afterwards they denied damaging our very expensive cherry entertainment center and another piece of furniture. Every day as we unpack we find more issues. Multiple high end fishing rods broken as they piled heavy boxes on top of them. They lie right to your face about the broken items. They say customer satisfaction is their top priority.....absolute bullshit!!!! DO NOT USE THESE HACKS.....CALL 2 MEN AND A TRUCK!!!!! THANKS SO MUCH CLUMSY HANDS MOVERS FOR BREAKING OUR PERSONAL ITEMS AND THEN LYING ABOUT IT. read more

Terrible customer service, and had a bad/rude attitude over the phone. It took forever for me to get an answer from them and once they did answer the phone It was like I was bothering them. Glad that I didn't waste my money with this company. read more

I'm so glad they answered my request for a quote. Their price was competitive and the crew that showed up was great! They were on time, professional, and respectful. I needed them to remove all of the furniture from my condo and replace it with my new furniture that needed to be assembled. They arrived and got to work right away. I barely had to instruct them on anything. They had a great system to get everything done efficiently. They were so nice through the entire process. By the time they were done, I had a newly furnished condo ready to be rented. They'll be the only company I call anytime I need moving services! Thanks guys!! read more

The owner of this moving company is absolutely unprofessional! The movers were one and half hours late. Careful Hands?!?! This so-called "Careful Hands Moving Company" scratched a $4000 dollar safe and was notified right away about the scratch. In fact, the individuals that actually moved the safe pointed it out to me. The owner refused to pay $300 for painters to paint the scratch on the safe. This so-called Air Force Veteran is a disgrace and is an embarrassment to the veteran community as a whole! If you value your possessions and wish to hire a professional man that owns a moving company, DO NOT use this joker! Good luck with your move! read more

Careful Hands Moving - Movers Near Me - Sugar Land, Texas

From the booking experience to the actual move- these guys were on point. They showed up at the right time - on time with two very capable gentleman who worked fast, efficiently, and carefully. Not sure what else you could ask for! Would highly recommend. read more

I cannot express my gratitude for Careful Hands Moving! They are professional and very kind. I cannot imagine anyone having a bad experience with these guys or this company! They were on time and also kept to the estimated time. Our moving experiences have always been awful but these guys really went above and beyond to make sure we did not worry about anything. This move would have taken three days, it only took 6 hours and we had an apartment full moving into a house , and we were on the second floor. These guy busted their butts and I would recommend Careful Hands to anyone who is looking for movers! Thank you all! read more

Ran into a dilemma on moving day and owners of Careful Hands were sympathetic and understanding of our situation. Our movers Dave and David were wonderful! Very professional, prompt and friendly! Here's 5 more stars *****. Thanks again Careful Hands read more

The owner John was very conscientious. Trent and Cory arrived on time. They were courteous, professional, respectful, and careful handling our belongings. The price was right. We highly recommend this company and would not hesitate to hire them again. Thanks guys!! read more

The owner's response to my moving question was "we can't help you my guys are 58 years old." Let that sink in about a moving company. I'm an active duty member as well as a business owner and this is not an appropriate response to a possible customer. I advise others to keep searching. read more

These gentlemen showed up at our location exactly when the owner, John, said they would. Trent came in, looked around, asked knowledgeable questions, measured, and generally came off as affable, polite. John worked quietly, by himself, packing box after box in crazy time. Once the other workers arrived, they worked quickly to make sure we were across Florida the next day. John himself came out to the jobsite, to make sure that everything went smoothly. read more

Careful Hands Moving - Movers Near Me - Sugar Land, Texas

Items are not packed appropriately with diligent packing material and are mislabeled or only labeled "handle with care". After the move they are not caring as to the damage or loss of items. read more

I have used this moving company several times over the years and have had nothing but excellent service and friendly help every time. I would recommend Careful Hands Moving to anyone in need of a professional moving company that knows how to get the job done. 5 stars!! read more

Worst experience we have ever had moving! We've moved cumulatively over 40 times and always moved ourselves. This move, we were in a bind and had to hire movers at the last minute. From the get-go, careful hands moving company had customer service that left a lot to be desired. But seeing as we were desperate and they were available, we proceeded. We already had the majority of our house packed into boxes, I just needed assistance packing our garage, loading items into the truck, and unloading in our storage unit. I was told to pack our entire house with the three men promised and unload should take no more than 6hours. Because so much was already packed, I was told to expect less than that. The day of the move, two movers rather than the three that were promised showed up. They required guidance every step of the way on what to do next. They seemed to have no concept on how to "cube" a truck to make the best utilization of space. The movers stopped to take frequent, prolonged breaks. As the day progressed and we were nearing 6 hours of packing, without even approaching the unloading portion, it was clear due to their poor packing, all of our items were not going to fit. Their intended solution was to add an hours round trip to take a second load or tell me I would have to waive my right to any warranty claim, as they would not be held responsible for any further packing. Refusing to pay for an extra minute, I told them I would rent an additional truck and load the remaining items myself, as my husband was deployed at the time hence the reason I was hiring movers to begin with. I provided the movers an exact address of our storage unit and asked if they would like to follow me. They stated they knew where they were going and they were finally going to pick up the originally promised third member to help with at least the unloading portion (this detour was needless to say, also on my dime). After waiting at the storage unit for over an hour and a half, I attempted to contact the owner who berated me, as if his employees inability to follow directions was somehow my fault. Finally seeing the drivers, I watched as they proceeded to circle the block for an additional 20 minutes, all at my expense. All the while, I was in constant contact with the companies owner who was rude and condescending to me in a very stressful time. Once the three gentlemen finally arrived at the storage unit, it was clear they did not work cohesively as a group and the tension between them was evident in their vulgar language and unprofessional behavior. Seeing as this process had taken much longer than anticipated, I had an alternate appointment. However, given their prior performance, I did not trust them to successfully, efficiently complete this task on their own and left a family member to supervise. Throughout the unloading process, I was informed multiple times that the movers were literally "throwing" items into the storage unit. I returned as soon as possible to find the storage unit haphazardly packed but unaware of how bad it truly extended, as I could only see the front portion. The transaction was paid in cash and there was no written receipt of total cost. I paid upwards of $650. Three months later, when our home was finished and we were ready to unpack our unit, nothing could've prepared me for the heartbreak we would find. The more we unpacked, the more damage we uncovered by these supposed "careful hands" disrespect for a military families hard earned items. Boxes clearly labeled "fragile" sat beneath entire boxes filled with heavy items such as books; my sons train tables legs had violently been snapped off beyond any hope of repair to forcefully make the table fit; precious family photos were shoved face first against poles and exterior walls; blankets provided for packing and furniture protection sat piled in a corner while expensive pieces of furniture sat unprotected, scratched and irrefutable damaged with piles haphazardly stacked upon them. Unpacking the storage unit was a virtual safety hazard, as it was clear that items truly had been just thrown in. Every breakable item we owned was broken. Half way through unpacking the storage unit, I could no longer swallow the devastation and paused to contact the owner. I expected no recourse, as her previous customer service made it clear his companies reputation and opinions of his company were of no merit to him. However, even expecting little, the owner proceeded to still disappoint. Upon informing him of our findings and overall disappointment, I was met with accusations and combative statements. Not an ounce of sympathy or remorse- never was their a mere apology uttered. I was told that there would be no reimbursement for my items, as we did not make a claim the day of the move. When pointing out the idiotic nature of that statement, as we were unable to see the damage until we unpacked, I was essentially told "too bad." In addition, I was informed that the emp read more

Bottom line - they do not care about your possessions, time, or home. Original quotes are inaccurate. Was given a 4.5 hr estimate for one move, and it took 8 hours. I was charged the difference. They did not pack my items appropriately - clothing was thrown into boxes, not hung in wardrobe boxes as agreed upon during the consult; artwork was FOLDED AND PUT INTO DRAWERS and completely destroyed. Improperly stored items in a storage unit, causing damage to my furniture. Movers were unprofessional, dented walls of my home and scratched/damaged my furniture. When I asked about the claims process, I was told to call the owner after I had unpacked my boxes and make one claim. I did this, and when I called the owner to make my claim I was told I was supposed to make the claim during delivery and he would not support my claim. I was told to expect a call back from a staff member, which never came despite numerous phone calls to the owner from me. Completely unacceptable business practices. read more