I recently moved to the valley, and I'm slowly trying to find new locations for services in my life. I was desperately due for an oil change and got a flyer in the mail for this place, so I tried to check it out. I'm a firm believer in supporting local over chain and namebrand locations, so this is perfect and very close to where I live. I was intrigued by the coupon that was on the flyer I received in the mail. I called to schedule an appointment and got in the next day. The parking lot where this location is at is very small and crowded, and it's right next to Midas, so there was nowhere to park when I pulled into the parking lot. I had to park in a slot that was reserved for another business, but there was nowhere else to go. This was annoying. I walked into the lobby and there were two people sitting there, the girl asked how she could help me and I told her that I had an appointment for an oil change. She said, can I have your key? Once I handed it to her, she said it will be about an hour. She didn't ask me if I had any concerns, or explain what was included in the oil change, if I wanted recommendations, if there was anything extra. She didn't tell me where to wait or if I was leaving or staying. I walked outside and next-door to find a little area for waiting. The waiting area has a small couch, a couple of chairs, a water cooler, bathrooms, and a few vending machines. She walked back to grab me about 40 minutes later. I walked in to pay, and asked her if I could use the coupon. She said that the price that I was paying is already at the coupon price. And I said oh OK, I was just confused about why the coupon was in the mail if the coupon price is also, what's available in the store. Both people at the desk just stared at me and didn't say anything. So I paid, and left. This was a very underwhelming visit, and they did not have good customer service. I'm really disappointed and surprised in this because all of the reviews here indicate the exact opposite. I have no idea what they did to my car, what they checked, or anything else for that matter. I'm very proud to support local, but if a chain is going to provide better customer service with comparable prices, it doesn't leave you much of an option. read more

I've been bringing my cars to Carl's since 2006. Won't bring my cars anywhere else. Carl has retired and Mark is now the GM and he's just as good. Would recommend this shop to everyone. Honest mechanic shops are hard to find and I found one here. read more

Mark from Carl's Car Care is amazing. Mark is a straightforward honest man who will go the extra mile for you. Don't hesitate. This is an amazing car care business. read more

***Beware*** Carl is no longer the owner here. Carl was the BEST at keeping his guys honest and took care of his customers. No longer does this kind of service exist. I was told work was done on my car and indeed, it was not. Their word against mine. They have added pricing to such things that was not a charge before. I have found someone else to take my car to. I truly miss Carl and his honesty. read more

Once again Carl's Car Care has kept me satisfied and happy! I brought my car in for a minor repair ( a bent piece of plastic near the tire) they fixed it quickly and let me go on my way. They have honestly been the best car place I've ever been to, I completely trust their recommendations I NEVER have felt over charged or like they do unnecessary work. I recommend all my friends and family to go here. I am a very happy and loyal customer. Thank you guys so much for your help read more

went yesterday to get my car check it wasn't starting, thought it was the battery. this company did a test to see what was wrong. apparently there checked the battery the fuel pump and other things they said car was ok, they said they drove it for a test drive, everything was ok. we went to pick up car and it stalled out on the way home. NOT very happy. we are in the middle of the road and it hot outside we will never take our care here again. had to get car towed. read more

Amazing service. And Honest as the day is long. Carl has done great work on our autos

We decided to go with Carl's car care after our neighbor closed down his mechanic shop and we had no clue where to go. Carl's came highly recommended from my co worker. Our Cadillac needed some urgent repairs we couldn't figure out. Everybody there was so nice and kept us informed every step of the way. Their prices are very reasonable. They even texted us thanking us after we picked up our vehicle! My hubby has his Cadi back and we're super happy to have a new go to mechanic. Even my hubby is impressed. Thank you so much read more

7 hours ago I made appointment at 7:00 am on a Friday to get my vehicle repaired. My husband and I arrived at 6:54, we were met by grumpy Carl. He stated he would not to speak to us because it was before 7 and he was not opened for business, "Just leave your keys". My parents have done business with Carl in the past and were satisfied with his work, so I complied and left my keys. Carl called and said my vehicle needed an O2 sensor and the repair would be around $400. I agreed. I called around 3:30 pm and they were still waiting for the part.. At around 4:10 my vehicle was ready for pickup. While driving home same problem was occurring. I immediately called, spoke with Carl. He said, " Is you check engine light on then we fixed the problem." "Bring your car in on Tuesday." Well, I got stranded in the middle of an intersection in 114 degress. My husband had my car towed to shop on Nothern and I-17.. Very professional. Vehicle required a new distributor, stating any mechanic would hve known that. At one time maybe Carl's Car Care was reliable, now Carl is dismissive, uncaring, and just waiting to retire. Save your money and your health don't go to Carl's. read more

The owner of this shop who's name is Carl Walker does not follow the mask mandate. Carl, his secretary and at least one of his mechanic's were not wearing masks when I came here. He's the most unprofessional auto mechanic I've ever met. I was nicely telling him that him and his staff should be wearing masks since they are required by law in a place of business and because of the high number of COVID cases now. He yells at me and tells me like 10 times that there's no law that requires it which is not true. He accused me of lecturing him when I wasn't at all. He kicked me out of his shop and then cusses at me and called me the R word. This moron acts like just because he owns the shop that he doesn't have to follow the law. Avoid this shop at all costs!! Don't let these great reviews fool you. Carl is a tool!! read more

My whole family goes to Carl's. Always honest, fair prices, great service and fast easy to book appointments. I drive way out of my way to make sure my car gets repaired right. Highly recommend to anyone. read more

My girlfriend and I have a Chevy Cobalt that we've needed serviced a few times over the years. We always drive (to the other end of town, because he's THIS GOOD) to go to Carl! My lady, Vivian, along with her family, all use Carl time and time again. His pricing is always fair and the work is done within an appropriate window of time. It's always nice to support a smaller, locally owned business. Hats off to you, Carl! & your team! read more

SO happy with Carl's Car Care! Due to bad information that Autonation had given me about replacing my battery, their advice caused a big problem with my dual-zone AC, one side would blow super cold, the other side would blow super HOT! Worrying about a hurricane forming inside my SUV, I talked extensively to Autonation about the issue, educated THEM about it, and they agreed to try to fix it for no charge. They had the vehicle twice for many days, and then finally said one actuator was bad and they would replace it and the cost would be just under $1,000. Unbelievable. I then took the car to Carl and in less than 24 hours, he changed the oil, and diagnosed TWO actuators that were bad, he replaced them both and charged me HALF what Autonation wanted for a problem THEY caused. We are loving Carl long time! This was for a 2021 Chevy Traverse. NOTE: If you have a Chevy or GMC vehicle, do NOT replace your battery before first hooking up a battery-saver thingie. Expensive lesson learned! read more

I had a problem with the cheaply-made back panel of my travel trailer warping and sagging. They repaired it stronger than new at a very reasonable price in just a few days (allowing the glue to properly set at each of several stages required multiple days). The owner Bob Karl offered a number of options and explained each one. At the higher end, he offered a complete rebuild which would have provided a far stronger than original new equipment and yet equally light-weight option. However, he actually recommended a second option that would be nearly as effective at a much lower price. Bob recommended that I actually see the trailer back when he opened it up, so he could better discuss the options. He gave me details of how he would make the repair. He got on the job quickly, yet allowed proper time for each step to complete - such as allowing the glue to fully set before moving to the next step. He kept me informed via text with pictures of each stage. Bob is a down to earth guy looking to offer you alternative solutions and a recommendation. Then he does the best job at the solution that you choose. He is easy to understand and personable. His rates are very reasonable. While I was there, I saw the results of his auto-body shop's headlight re-sealing, and opted to have it done on my 15-year old vehicle. The results are amazing - the headlights are as clear as new. read more

Carl runs a very honest operation and charges reasonable rates free of upselling. I've been taking both my cars here for a few years and have never run into any issues. Such a refreshing alternative to the "stealership"!! read more

Because of Carl's Car Care, I just shredded my Pep Boys rewards card. My son's car started leaking fuel, so I told him to run his car to Carl's Car Care and get it checked out. Last summer, when his A/C went out, Carl's Car Care repaired his air conditioner for $200 less than Pep Boys' estimated cost to fix. However, since he's a college student and still a dependent, everything is basically free for him, so he didn't think it was a big deal to drive his car to Pep Boys since it was "closer to where we live". BIG MISTAKE!!!! They took a over a day to diagnose the problem, and I had my son repeatedly call them for status updates. Two days later, I get the news that his car needs over $2800 in repairs! For a simple fuel leak??? I gave my son a big "I told you so", and had him drive his happy behind straight to Carl's. Carl told my wife (whom I called to help out my son since he was getting bamboozled by Pep Boys), "Don't worry, ma'am. We'll get this figured out for you." She said she instantly felt as ease talking to Carl. Within a couple of hours, Carl called and said the car was repaired and ready to go at a grand total of ... Drum roll please .... $47 dollars and some change. Hrmmmm, let's see. Pep Boys $2800 vs Carl's Car Care $47. Both values speak volumes about their respective companies. Long story short, if you are looking at major repairs for your car, go see Carl - at the very least get a second opinion from Carl. My second obvious suggestion - AVOID PEP BOYS 7440 W Peoria Ave, Peoria, AZ 85345 unless you have a few extra thousand to piss away!!!! read more

Carl will take care of you and will not try to up-sell (aka rip you off) or overcharge you for labor, etc. I went to Midas for an oil change, I left with them telling me I needed $800 worth of stuff fixed immediately. Went to Carl's, he took a look at my car and only a fraction of what they said was wrong was actually wrong... read more

So I went to Carl's after making some changes to my truck's front suspension. The changes required an alignment. Called Carl's and they got me right in. They called about an hour later to say that a loose hub made an alignment impossible. So, I replaced the hub and took my truck back 2 days later. Called to check on my truck, and they said 30 minutes. So I showed up, truck was out front so I went to get keys and pay. Inside the same tech said that the new hub was a bit wobbly and that I should replace it with a better one. He also said they got it as straigt as they could, but he wont charge me because it wasn't perfect. That is the makings of a quality shop folks. When I get the energy to swap out the hub bearing again, I'll be back for that pesky alignment.. read more

A friend of mine recommend this place said they are honest and very reasonable. It is so true! About 6 months ago I went took my car to him and accidently went into the other car place right next door Arrowhead Auto repair they did work on my car cost $600.00. Yesterday I had to get my car in again this time I made sure I was in the right place (Carls) and they did the repair and they pointed out that who ever removed the dash last time didnt know what they were doing and broke it and glued it in place. I had him also look at my shifter it wasnt lighting up so you couldnt tell which gear I was in. He took it apart and showed me the broken piece, Arrowhead broke it. Urrr Carl is fantastic he is honest and very reasonable. read more

Always used Carl's Car Car and one time I decided to try AAA auto repair, took a week and a half and got my car back, thinking it was fixed, still was not running right. Took it to Carl and in less the 24 hours got my car back and was running like new! Would highly recommend coming here! read more

I've been coming to Carl's for about a year now and I cannot day enough about this place! I wish I had found it sooner. Everyone is so helpful and personable. They explain what they are doing right down to the price of every thing done. They are super quick and very efficient! I won't take my car anywhere else. read more

I really wanted to like Carl's Car Care, I really did. Normally taking my car straight to the dealer to get serviced, I figured I would try a local shop to save moneys and support small businesses. The reviews on Yelp checked out and their website boasted they were the "best honest automotive care." I used this shop a total of 2 times. My first time was for a simple oil change that had positive results except for them parking my car under a tree with the moonroof open. When I picked up my car I was greeted with an interior decorated with dead leaves. Not a huge deal since I'm a pretty outdoorsy kind of guy, it was like camping on the go. It was more of an annoyance than anything to keep me from returning. My 2nd time was for a clicking engine noise I heard. Turns out my power steering pump decided it didn't want to work anymore. A couple hundred dollars and a few hours later, I return to pick up my car. Drove it home without any problems and saw that the power steering pump was indeed replaced, albeit with an aftermarket OEM one. Fast forward 6 months. I am now residing in Tucson for work and begin to notice a squealing coming from my car on cold morning and when I turn the steering wheel. It sounded like I maybe needed to adjust the tension on my power steering belt or something. Since Carl's Car Care was only open M-F from 7-6, there was no way for me to bring my car in since I had to work those exact same hours. No big deal, I bring my car into the local dealership to take a look at the belt. Adjusting a power steering shouldn't be too expensive. Too bad the problem wasn't with the timing belt, but was that the whole power steering pump was now broken and needed to be replaced. In just 6 months, the OEM pump that Carl's Car Care replaced was already faulty. Now, I'm no mechanic but I'm pretty sure they are supposed to last longer than that. Since I was already at the dealership in Tucson and couldn't make the store hours of Carl's, I went ahead and let them replace it with a factory power steering pump. Later that night I compared the costs of each install and discovered that the dealership install was only $50 more than Carl's install. One of the main reason why I went to Carl's was to save money. In retrospect, with both places charging me about the same, I would have gladly paid the extra money to get it done at the dealer with a factory part than at Carl's. Paying close to the same amount I would have paid at a dealership for a power steering pump replacement that ended up breaking in just 6 months has really left a sour taste in my mouth. Maybe my experience was just unique to me, but I personally would not return to Carl's Car Care. I understand that things break, especially engine components of a car. I just don't expect them to break so soon and find out that I wasn't even saving that much money. read more

Carl and the people working and running this place are honest and down to earth on prices. Had a break job done and saved about $300 from a place down the street. They did an amazing job saving me money by resurfacing the brakes instead of replacing the drums. I highly recommend Carl's for any of your care car needs. Don't waste you time and money. Go get a quote from them 1st. read more

Have never had a bad experience with Carl. Every kind of car I have owned, he has maintained, fixed and did it with respect and a fair price. Hard to find a mechanic you can trust these days. I trust this place, hands down. read more

Will absolutely turn to Carl's again when I need repairs. They did an amazing job fixing my vehicle issues. I highly recommend them if you want an honest and trusted shop. read more

I was directed to someone after stating my issue with my vehicle, and the guy must have been having a bad morning because he went off on all kinds of crazy talking about how diagnostic scans are fraudulent in California and I was on the other line speechless. Very weird! read more

Carl is a great honest guy and they do awesome work. It is always comforting knowing that they are going to give me a fair and honest estimate and do the work the right way the first time. I highly recommend giving them a try. read more

This shop is NOT for you, if you want to bring your own quality parts for them to install on your muscle car, there customer service girl on the phone had an attitude when I asked if I could.. she told me that it had to do with liability and there warranty issues but this makes no sense This is a very common practice for customers to want to put there own parts on there own car, SEMA has sued and won for these rights for the consumer against the government and car dealerships who refused to do this back in the day, this is why small shops always prospered The courts have ruled in favor for the rights of the customer to modify there cars and to put there own parts on there car, which means any car shop can put the consumer parts on there car, no I can not force this shop to do anything if this is there policy I can take my busine$$ some where else i was highly recommended by 2 of my friends to take my car here. This shop is for you if you need an oil change and tire rotation. read more

a friend recommended Carl to us a few months back when i had some MAJOR car issues. My engine was COMPLETELY shot and he checked out the rest of my car to make sure it'd be worth replacing. It was and so he found me a used (but not as used as my original) engine and negotiated the price with the seller to keep my cost as low as possible. He definitely DIDN'T overcharge me and has continued to make sure my car is in the best shape possible. The staff is friendly and they have transportation available if you live close. read more

I have known Carl for about 26 years and have brought my vehicles to him for the last 20 years (as long as I've been driving). He knows more about cars than anyone I've ever met, and if you asked me to name the top five most knowledgeable auto technicians, they would all be from his shop. Plus, his employees are always professional looking, polite and explain everything in a clear and articulate manner to the customers. My vehicles aren't in perfect condition and when they've needed a repair that wasn't time-critical he, nor his employees, have never pressured me into having the work done. They will honestly tell me "this needs to be done now" or "this can wait a while...just keep an eye on it". There are several places, very nearby, that are high-pressure repair and up-sell-the-customer establishments. It is refreshing to have Carl and his team around so I know that I'm getting my car fixed honestly and at a fair price. BTW, what's with the guy giving the poor review because they wouldn't install the parts that he brought into the shop? That's akin to bringing your own food to a restaurant and asking them to cook it, and then demanding that the restaurant be responsible for the quality of the finished product. Weird! read more

Purchased an used vehicle and brought it over for Carl and his staff to look it over and check everything out. Carl was very friendly, welcoming and honest. Great service and I hope to continue business here. read more

Would NEVER recommend or use again! Besides taking FOREVER, being rude, horrible customer service, they charged me for services not performed, performed services without my knowledge or authorization also charging 25% more than other local shops, tried to charge me for things that were working (and still are btw), and finally overcharged me for premium parts and used cheap Chinese aftermarket parts that I special I specifically told them not to use. Furthermore, the service done ($758) failed due to said inferior parts used. Not too mention he doesn't or wouldn't stand by his work and 7mo. later I'm having the exact parts replaced for $180 cheaper. If you use this business, you should just light your wallet on fire and look for another, honest, fair priced, shop that actually has knowledge of what they talk about. read more

We took our 96 Dodge Ram to Carl's recently to make sure everything was in proper working order for our son to drive it since it had been stalling. Carl's checked it out completely and determined that a new battery was in order. They had it all day, checked it out completely, and charged us for the new battery and a very small charge to install. We always bring our vehicles here because we can count on Carl's to be honest he is definitely a straight shooter and maybe that blunt honestly can come across as rude. (See previous reviews) But I would rather pay for blunt honesty then someone who gives you a bunch of b.s and over charges. read more

Avoid this place if you have any self-respect. The customer service at this hole SUCKS. I had a very expensive repair, and decided to have the work done here b/c I had heard some good things. When I went to pick up my car, the guy, I think it was the owner (Carl?), treated me like an idiot. He asked me if I had kept up with the maintenance, etc. I told him, yes, and I have all the paperwork to prove it, but I could tell he didn't believe me b/c he was just shaking his head. Gave me real attitude. He was very condescending and acted like a real ass. Maybe I was just having a bad day and thus am reacting out of kind, but I know I will never take my car here again, and I will warn my friends and co-workers to avoid this place like the plague. I hope Carl reads these reviews: you need to work on your Customer Service skills, or get out of working with the public. read more

I have been going to Carl's for a few years now. He has worked on many of my vehicle's. They are very honest and do great work. After having bad experiences at other places it is so nice to go to someone who won't rip you off and who knows what they are doing. Thank you to all the staff at Carl's. read more

I will always bring my car here. They've given me fair, consistent prices for the last two years when all of the surrounding competition seems to overcharge. And the work done on my car has been superb. read more

Carl's Car Care is by far the best auto repair shop I have found in the metro Phoenix area. I was lucky and used to live right down the street from his shop and found them because they were near by. That was 12 years ago. I have moved several times since then and now live more than 30 miles away. I still take every vehicle I have to Carl for any service that is needed because I know I can trust they will fix the issue correctly and for a very reasonable price. I can give several examples over the years where other shops could not fix a vehicle correctly for a friend or relative and I would send them to Carl. Not only would they fix the issue correctly the first time, they were always at a better price than any of the other shops. My sister was almost scammed for $800 at a Hyundai dealer for something Carl fixed for just under $100. My mom had a Chevy HHR that the Chevy dealer could not find what was causing a steering issue my mom was having. Carl's found the issue immediately and had her car fixed for about $300 and was driving the next day. When I moved 30+ miles away, I tried another shop close by that had decent reviews. What a mistake. My Expedition began running rough about 3 days after an engine cleaning. The shop I took it to said the truck needed about $1100 in repairs to get it fixed. I said nevermind, paid the $100 diagnostic fee and drove straight to Carls, which I should have in the first place. Carl checked it out and found the issue to be moisture near some coil packs. They dried the coil packs out and surprise the truck ran fine again. I paid the $79 diagnostic fee and still saved over $900 from the first shop (crooks). Just last month I had a 95 Chevy truck that I had the AC compressor replaced in last year go out again. I went to Carl who installed the compressor last year. It was 3 months past the expiration of the warranty on the part (AC Delco OEM part). Carl was able to get the compressor covered under warranty and had a new one put in with no charge. It may be inconvenient to drive 30 miles one way for a vehicle service (I have 5 vehicles), but the piece of mind knowing you are not getting ripped off and your vehicle will be repaired correctly is priceless. Every single person I refer to Carl's always tells me afterwards how great the service was and how happy they are with the work done. You will not be sorry if you use Carl's. Can't say that for any other shop I have used, and it's quite a few. They only fix what needs to be fixed and don't overcharge you! read more

Carl, what a first class individual. My first mistake was taking my car to another shop and allowing them to ruin my weekend. Took my car to get looked at cause the a/c was blowing hot air. After a long discussion on how it "wasnt" low on freon, they quoted me a $1000 repair. With a little research, I found Carl. Straight shooter with a heart for his customers. He took my horrible experience, and turned it into a long time relationship between him and my vehicles. My $1000 repair, turned into $32 worth of freon fill, crazy right. I've already recommended him to all my family and friends. GREAT experiences are hard to find anymore, thanks to everyone at Carl's! read more

Being from Colorado I took my car in and right away got attitude from Carl the owner. Not sure what the issue was but all I wanted was to have a leak checked and drop off the car. They misdiagnosed the leak as a value cover leak and that would be many hundreds to replace. I said NO and waited until I returned to Colorado and had my mechanic check it and had nothing to do with the value cover and was the AC compressor hose. AND the value cover was replaced 6 months prior and brand new so not sure what his mechanics were looking at or were not. cons: attitude from owner misdiagnosed major fix (which was done already recently) CHARGED me for there time. would not refund money to diagnose (was incorrect) After I returned home and called home and wanted to proved to him it was misdiagnosed attitude again so I called Visa and they got me my money back from them. Why pay these guys for trying to charge me for something that was not broken. I have to use the word SCAM and will NEVER GO TO THEM AGAIN why would I. read more

I got stranded in Glendale with a van that suddenly needed repair. On a friend's recommendation I had it towed here. These guys worked me in same day. I received a very fair price. I was impressed with their honesty and integrity, as well as how much they cared about us. If I lived in Glendale I would use them all the time. read more