Clean and well kept establishment! I was very pleased by the service I received from two of their employees Ezekiel and Beth. I had a lot of specific requests and they were super helpful. I appreciate their kind and cheerful attitudes. Thank you! read more

McDonald's - Lobby/Register - Fast Food Near Me - Dana Point, California

First off, they have a small playground, I absolutely love that and miss that all McDonalds don't have them anymore or have done away with. Service was great today. They moved quickly and accurately. The ambiance is casual and playful. Especially because of the play yard. The food was fresh and hot and my kid is happy for the car ride. read more

McDonald's - Fast Food Near Me - Dana Point, California

Bad service asked for extra sauce in the sandwich and paid for it and comes with not extra Also chosed a table service so I will be dining in when the order ready it was in a bag also they called the name not bring the order to the table this location should get a customer service training read more

I work down the street so I come here a lot... maybe too much lol but the staff is always very kind and I can tell they're working hard.

Brought my kids here after a soccer game and this is by far the most disgusting McDonalds Ive ever been. We walked in and the staff was blowing balloons up for some sort of event happening. However both trash cans inside the location RIGHT NEXT TO THE REGISTER are overflowing. Then we went to use the restroom and there is toilet paper, women's pads and literally poop smeared on the wall. We watched several female staff members use the restroom however not a single person cleaned it. Our table is covered in dried ice cream and salt. As a former food service worker I try to be as patient as possible when it comes to staffing and being busy. However they were maybe 6 or 7 customers already eating, drive thru empty and they looked well staffed. If you are staffed enough to blow up balloons and put decorations over the restaurant, you have time to do BASIC cleaning. read more

Order is usually wrong, can't understand anyone working, skip the hassle entirely. Much better food joints nearby with three times the amount of friendly employees. read more

Worst service ever! I ordered ahead for pick-up, and my food was ready pretty quickly, the food isn't the issue here, it's the extremely rude customer service! I ordered fries and they didn't put ketchup in the bag, so I had to go back and wait 10 minutes just for somebody to acknowledge that I was there just to get ketchup. Then I needed to ask for the code for the restroom door, and AH-gain, another 10 minutes before anyone acknowledged my existence, then the gal mumbled the code as she was walking away from me with a scowl on her face, like she couldn't be bothered with me! I won't be back to this location, ever! Worst customer service ever! read more

Wow, at least 3 separate orders in a row. This is the McDs on PCH in Dana Point. They consistently forget at least 1 item on the order. Have been using the app. However after picking up, and getting to our somewhat nearby destination or to our home, we always find a missing item on our order. Then I either let it go, or have to drive back, after which, my family is done and I missed having lunch/dinner with them. Have called the manager who is nice enough, but it keeps on happening. This happens to be one of the closest McDs, but to save the aggravation, I'll just go somewhere else from now on. Btw, all of Dana Point and San Clemente know about this issue. read more

I went to the McDonalds off of Bristol, but they're all pretty much the same. The manager there was great! Helped me right away and was very polite!! She was the best part of the visit. I gave a one star because there's nothing less that I can pick. I purchased a chocolate sundae. It was terrible! A big yuck! They certainly have changed the recipe because it wasn't the ice cream that I remember. No way! It was watery and not much of a vanilla taste to it. Sort of had a lumpy look to it. Not the creamy ice cream I remember. I'm Very disappointed!! I would never recommend them again and will never go to McDonald's again. They are obviously making changes that are just about their bottom line and without thought for the customer. Go to Costco!! You get a very, very good and creamy ice cream, with the chocolate or strawberry syrup for less than $3. And it's approximately 3 times larger!!! WTF McDonalds!!! read more

Does NOT take ebt. Regardless of what it says online. Should probably fix that so someone doesnt anticipate something they wanted.

Very nice and didn't have to move the wait for food. Like norco does to make their time per car look go!

Crazy how expensive this place has gotten. Went to just grab a soda and hash browns and it was almost $10 and the soda ended up being flat -- the carbonation was totally off. read more

Wrong breakfast sandwich at drive thru - lousy communication skills for $20.00 an hour, sad just sad!

Went through the drive thru and paid cash. The cashier tried to cheat us out of $2 when giving back change. Make sure you get the correct change back when using cash. read more

The attitude needs to be checked here at the store had a very rude person who was taking my order. Cutting me off when I'm trying to speak just very rude very unprofessional read more

After waiting at the counter for 15 minutes, I said excuse me to be met with a rude "I can see you waiting". Great job!

I've been avoiding fast food for a while, so I thought I'd reward myself by getting a chicken sandwich and some hot fries what I end up getting as a stale sandwich and cold fries that were horrible. The only good thing and it's marginal is the iced tea was cold avoid this in McDonald's read more

Omg the longest wait ever Are you guys understaffed everyday Is there a solution This is terrible I saw people leave the line after waiting the drive thru line for 25min Wow Fail read more

Lights are on, doors are locked, not supposed to be closed for another 30 minutes. Wasted my time showing up here for BS. To be expected from Micky D. Bad food, bad service. read more

Used the McDonald app, enticed by one of their specials, ordered the barest of orders so it would be quick, 2 hamburgers ice cream and a cookie. I ordered on the app and 15 minutes after arrival I called up the restaurant from outside the drive thru and canceled. 17 cars went through after me and the lot was empty and still no order. Then one employee spends 4 minutes waiting for someone to open the door. This place is very stressful because you know something will go wrong here. To visitors from out of town, we have had nothing but grief from this restaurant for decades, it's one of those who wont put any improvements that might cost money or read more

Hate to give a local establishment a bad review but but this is the worst Macdonald's I've ever been to. Cold food is typical, confused service common and the worst food ( see pictures ). Reported to corporate and got a " no return " email stating owner would be in contact with me ( no go and it's been a week ). Look at the attached pictures of what is advertised and what I received !!! This place needs a different owner !!! Lethargic help, screwed up drive thru with cones to direct traffic, poor food and high prices. What's there no to like? read more

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There is something wrong with this McDonalds. Every other McDonalds is better. I really have held back on this review because its a local food business and I would rather be supportive, but i cant stand it. Every time I go to this location there is some issue. Normally the fries are cold. I dont know how thats possible when the place is full of cars/orders, but they pull it off. I have started asking for hot and fresh fries, but they just blow it off. Otherwise or also, the rest of the order is somehow wrong too. Missing or wrong sized fries, missing burger patties (that happened tonight) missing or incorrect drinks... This is why I debate driving an extra 15 minutes to the McDonalds in San Juan Capistrano every time, and then regret it when I dont. Dont be like me - drive to a location where they can at least serve hot fries. read more

Woah! The worst service I have ever seen. This location is clearly understaffed. I came in at 1:30pm & stood at the cashier waiting patiently to order. It took 20 minutes to get 1 cheeseburger and medium fries! Meanwhile a line started to form of confused customers that eventually left because there was no front-end help. When I asked for ketchup, the girl rolled her eyes and walked away... not saying a word & never came back. Lol. After 2 minutes I gave up waiting. Let this be a warning to management! Your business is doomed this summer, if you fail to fix your staffing issues. read more

Even though they say that except EBT this place is not except EBT. I got there to order food and ask them if they accept EBT. It shows online that they do but they do not and I was too tired to go anywhere else. Just FYI for people those that are struggling And just needed some food after a long day. read more

They totally screwed up my order and overcharged me. Added things I didn't ask for.... Not good

We pulled up at this McDonald's after midnight and even though the soft se machine was already doing its cleaning thing we were able to get some special McFlurries from the last couple of polls from the machine. But what really impressed me was when I asked if the large fries were going to be hot and he said they can be Edy made a fresh batch and gave me an extra fry. This is my new date night after dance party Mc flurry pick up Joint. Thank you Ben! read more

McDonald's - Hot fries - Fast Food Near Me - Dana Point, California

I used the Mobil app to order my. At 5:32 I got to the McDonald's the door was locked. The sign on the door said it was open at 5am. There were 2 people inside who saw me knocking but ignored me. Finally at 5:45 they opened the door, but my order wasn't even ready. I would have left along time ago, because I had to be somewhere at 6 but with the app I had already paid. I finally got my food at 5:52. So much for convenience and thanks McDonald's for making me late. read more

I am a local, i frequent every food joint in town, as well as being a consumer a customer I also deliver doordash in San Juan and San Clemente. The employees here will treat you like GARBAGE! As customer or as a delivery driver, I have watched it day in and day out here.... It is the worst in the area, and honestly can't think of another place where you will have a worse experience. The bar is set as low as you can go at a McDonalds, this McDonalds sets the standard for gutter trash. Just visit and you will see! read more

Honestly everyone in the reviews STFU LITERALLY I came here at 11 pm on 9/7/24 and the service was 10/10!!!!!!! The drive thru guy omf CHEF KISS , he got our order down I. 1 min , whoever did our food 10/10 nuggets were CRISPY AF SO STFU everyone w ur bad ass reviews if u don't like it then make it yo self tf ! read more

This is one of the most incompetent fast food establishments ever. Orders are always getting messed up or just completely wrong. Problems I have had multiple times at the restaurant: Wrong soda Cheese on a hamburger No sauce for McNuggets Long waits Check your entire order before leaving, including your beverage. Better yet, just go to the one off Ortega Hwy. Cheaper and better service. read more

We went around 5 and it took them over twenty minutes just to take our order terrible service

I had my mobile order and went through the drive thru. It took so long. They are really slow.

Pretty nice but small one right by the beach. It's clean and they have indoor and outdoor seating. There's also a TV's by the indoor seating which is a nice touch. Service is quick and polite. The parking lots isn't too big and they also have a drive thru. read more

McDonald's - Fast Food Near Me - Dana Point, California

Cheeseburger only ketchup I guess means no meat and no cheese. Never again will I go to this McDonald's. read more

McDonald's - 2 Cheeseburger - Fast Food Near Me - Dana Point, California

Not sure who runs this place but what a joke. Yelp, McDonald's website and on their front door they open at 7:00am. 7:20 comes around after knocking for 10 minutes along with 4 other customers and a maintenance guy there to work. Finally someone comes and says 7:30. I point at the sign as it says 7am. She said she knew. Well if you decide to make your own hours then change it on the door at least. There were easily 12 cars in the Drivethru with one lane open. Somebody needs to learn how to run their business. Two of the people waiting are regulars and said they do this all the time. They were over it just as much as I was... figure it out. read more

I've never been happier that they put too much sauce on BiMacs because today when I decided to take it apart and lose the middle bun because it had become a mess, I found a hair (see pic). It's not hard to require hair nets and washing hands. I won't be back and this used to be my go to lunch spot in Dana Point. Yuck. read more

McDonald's - Fast Food Near Me - Dana Point, California

Located on PCH and it has a two lane drive thru. The drive thru window had the thickest and longest plexiglass that I've seen at a drive thru recently. There was a space at the bottom to pass the items and money through. Nice. Came here to order some cool refreshments on a hot day. I ordered two small fruit punch slushies and a hot fudge sundae. I asked for peanuts. Cashier: M'am? We have not had peanuts for a verrrrry long time. Me:Okay, guess I haven't been here in awhile. Let me get back to 2020. We had a laugh and I drove off with my sundae. It was good even without the peanuts. read more

I'm not sure what is going on at this McDonald's but today I drove thru on my lunch break. Keep in mind I'm on my lunch so time is limited. I ordered a quarter pounder with cheese. I asked about a coffee and they stopped talking altogether and after numerous times of me saying HELLO? Finally Came back on but like they were just helping me for the first time. I then asked about the coffee again and she disappeared for 2 mins again. When she came back I asked her if she heard me and she said "yes" but didn't respond to my Question about coffee until I mentioned it again, to which she finally Replied they didn't have it. I pulled forward, paid and they had to pull up to the #1 space to wait for my food. Almost 10 mins later they give me my bag and I go because my lunch is almost over. I get to work and the burger is a bun, cheese and meat? Where's the rest of the quarter pounder I ordered and paid for? I would come back but I have to clock back in. Super frustrating. read more

Location is great, right by the beach. We stopped in for a few $1 drinks and the drive thru and were back on our way. Not a fan of the food, but service was fine. read more

Ordered my first item off the menu and was asked to wait a second while I was waiting patiently 5 other cars in the line next to me ordered. I had to say hello before someone came back on and didn't apologize or anything. Had to repeat my order several times. When I got to the window they gave me the wrong drinks. Fries are cold. Not the first time I've had a bad experience here. Just got home. Gave me the wrong drink again. Make sure to check your food before you leave read more