This is the worst Carl's Jr I have ever been to!!!!!! Every time I use the drive thru they NEVER get my order right and always forget to add something. Then when you try to call the number doesn't work. This would really be a -star if I could give it! read more

Horrible service! Waited in car line. Didn't have order when I drove up. Then gave me someone else's order. And then gave me an extra drink. Still waiting asI type this. Unacceptable. read more

Being that there is a BBQ CHICKEN SANDWICH on the menu already, when I ordered a regular chicken club, there was BBQ sauce on it still. I was not informed in person or on the menu that ALL grilled chicken is marinated in bbq sauce. I was not offered it to be remade or money back once I called asking about it. It was extremely disgusting as I had already replaced the bacon for avocado and had bbq, mayo and avocado all on this sandwich that I didn't want. I will not be dining here again as I tried getting a healthier option and this clearly wasn't the place. read more

Filthy restaurant, uninterested staff = screwed up orders, horrible experience. Will not be dining here again

Fast food? Not here. 20 minute plus wait during an off time with no line inside. .200 in the afternoon. Fries were stale...I thought with a wait like that they would be piping hot. Nope not that lucky. Then chicken sandwich was totally wrong. No clue what they gave me but I ordered a club. Had to exchange for a famous star instead. Go elsewhere and I typically really like Carl's. read more

They ignored me going to the drive-through. I tried several times getting their attention. It's like they don't care. The hamburgers are smashed. And everything is overcooked. Not sure though they're still in business read more

Brand new location at the Westgate Mall area, adjacent to the Cardinal's stadium. Location has all the latest and greatest Carls Jr innovations and is top notch. The eating area has all the new age art deco feel and is very clean. If you love burgers, this is the place. The buns are freshly baked rolls, and currently Carls Jr is the only burger chain that still has 100% Angus burgers. You must have the $6 Thickburger in any form is good, I prefer classic dress with lettuce, tomato, pickle, cheese, mayo, mustard and last but not least onion. The choice of fries is great, you can do standard cut, waffle cut seasoned, potato fries or chili cheese fries. The location could only be better if it had a Coke Freestlyle but it does not. You can get a great selection of drinks though and they even sell Monster on site if you need to get your burger on then get all charged up. The site has tons of great flat screens to check out ESPN while you eat, however the swag lights are kind of in the way of the TVs. All and all a great burger experience. read more

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Poor Customer service from the beginning. Did not enter the coupon correctly. Dirty tables. Sad because it's a brand new venue. Staff needs better training and management. read more

I always come here at least 1once a week and get the same thing every time.1/2 lb Guacamole Bacon Thickburger Large size.

This has got to be the best looking carls jr ive ever ben to. Its new location close to the Coyotes and cardinals arena is super sweet for before and after events. This one in particular tastes super fresh and they usually seem to do a quick and good job on whatever I order. They are my go to carls for whenever I need my fix.. They are always quick even on game days. My only complaint is theres some guy with glasses (occasionally he doesnt wear them it seems) that gives my father a hard time about his military discount, thats insanely frustrating to him and myself, but we have called corporate and recieved compensation for his ignorance.. I love that carls overall tho, and wouldnt deny how awesome they are just because of that one D bag. read more

Just another pack of illiterate morons who can't read a coupon and who think they deserve $15 an hour to fuck up people's simple orders. I've seen elementary school students with more competence. read more

The management at this place is obviously terrible. There was one person in front of us in the drive thru and we waited 15 minutes for a burger?! Also the burger was super messy and they hardly gave me a large fry. Come on people, if you're going to make us wait 15 minutes for our food at least make it neat. The employee helping us didn't even think to say "sorry for the wait". Get better management! read more

Rude ass manager or whatever she was. Me and my cousin walked in and she turned and said OUT LOUD "still coming in?! Como chingan bro, ugh god" and rolled her eyes l like wtf kind of customer service is that? if you didn't want anymore people coming in THEN LOCK THE DOOR! Or simply just say "sorry we're closed" Rude miserable ass lady. Pretty sure she was the manager Bc she had a black button up dress shirt. She had tattoos on her arms so if you're reading this, know that it's not my fault you hate your job. Do better, management.. other than that the guy at the register was pretty nice! :) read more

Worse customer service ever... the food was horrible as well- I mean we waited almost 20minutes at the drive thru window. Thinking our food would be "hot and fresh" since we waited so long we were disappointed when we got home and the food was basically cold and threw together- we asked for sauces.. she didn't give us any- the bun on my burger is hard and the chicken sandwich we ordered looked as if it's all lettuce and no sauce on it. Basically we were very disappointed with our experience here. read more

Nice restaurant, morning staff was very quiet not very welcoming, but the restaurant was clean, food was okay not very hot! Paid extra for criss-cut fries and received mixture of cool tater tots, regular fries and some criss-cut fries. My son loved his Sante Fe chicken which was warm and tasty. read more

Customer service was great. I feel bad for the employees they seem terribly understaffed and are all trying their best. Food was ok, the western bacon cheeseburger had way too much BBQ sauce. Zero clean tables were available. read more

Waited 20minutes in the drive thru with no one in front or behind me. When they finally brought out the food, we told the manager we've been waiting that long and she says no, it's only been 10minutes! That my order was at 1:40. The food was delivered to the window at 2:04. Maybe she can't do math but having to wait that long is unacceptable. Called the 1-844 number on the receipt and am sent to a "promotion line" before I can speak to a manager about my concerns. Don't waste your time at this location! read more

Had their version of BK whopper and chocolate milkshake. Had much better elsewhere. Despite being late night with few customers, counter service was poor. Won't go again unless no other hamburger place is available. read more

These guys are awesome!! We didn't have a vehicle and they still took our order through the drive thru and treated us so wonderful!

Great building, location, access, but lazy staff. One guy working front and everyone else in back partying and texting on android phones. Super long wait. Ordered fries, the one guy working had to put it in... no one else had any food ready. the guy put a bag down waiting for the fries to get done, and a woman from the back, picked it up, put her hand in it and spun it round and round on her hand... then moved it up and down... what fun playing with her hand in the bag they loaded up my fries in... I threw the bag and fries away. What a complete waste of money and time. They should put a manager in there that understands business and hygiene in a food industry. read more

There is one employee there that is extremely rude. She just basically throws your order at you and doesn't say anything you don't even have a chance to say thank you because she just slams the window shut!!! Horrible customer service. And she wasn't a teen either. read more

My father and I came to this location and we stood there and watched the only 2 employees beside the manager calling each other the N word and eating . By the time I took my food home it was the worst Big Carls burger I ever had. I t was so cold and hard. Mc Donalds has better service and that's sad . We waited at least 10 minutes before the manager came out to take our order. This place does not belong at The Entertainment District. read more