I rarely provide reviews, but I had a great encounter at footwear, etc., this afternoon. I am a…read moremiddle-aged female in need of a high-quality running shoe to invigorate my new workout regimen and I had the joy of meeting Sky. He greeted me kindly and listened to my situation. He was as friendly as he was knowledgeable. I took a while trying to find a shoe that worked for me, but he wasn't pushy and he made me feel like he valued my opinion and prioritized my needs. At one point there was four shoppers, and only himself, and he never left me (or the other clients) hanging. Yesterday I went to a shoe store in Solana Beach on 101 that treated me like dirt, so this was quite a pleasant contrast. Thank you Sky, and I will bring myself and my family back when we need new kicks.

Glad they are carrying Hokas now, most comfortable, cushiony shoes ever…read more Mostly a women's shop, limited men's selection and only shoes. Staff is super friendly and knowledgeable! They extended an online discount so I bought two pairs of Hokas slip-ins! Best deal ever!

If you enjoy walking, running, or a day at the beach, definitely stop by for your performance shoe…read moreneeds. They have a very large selection of On, Olukai, and other brands. The staff is very friendly and knowledgeable. I was promptly greeted and felt like the gals were genuinely interested in chatting with and helping me. They were very sincerely and kind. They also have great taste in music.

Really disappointing customer service, especially after spending $200 on a pair of shoes. I was…read morestill within the return/exchange window, but the shoes didn't fit and I no longer had the paper receipt. I used my phone number/rewards account when I purchased them, so the transaction was tied to my customer information and could have been looked up. Instead, I was simply told they would not exchange them without the physical receipt. I wasn't asking for a refund on an unverifiable purchase -- I just wanted to exchange a $200 pair of shoes that didn't fit, within the return period. The unwillingness to even try to locate the transaction or offer another solution was incredibly frustrating. I've shopped at their stores in Carlsbad Village and enjoyed supporting local businesses, but this experience completely changed that. I won't be shopping at Blues and Shoes, Flourish, or Rivers & Roads again. For the price point and the fact that they operate multiple boutiques in the Village, I expected much better customer service and a little common sense when dealing with a legitimate customer.

Get in here! They have a really great selection in this store! I bought the cutest, sunny, summery…read morepair of 327's here! I have never seen this colorway anywhere so these were a find! They have a great selection of CURRENT styles here!

Bought my new balances from here, I got helped by Giovanni and he was super helpful!…read more They close at like 8PM and we got here at 7:46 in desperate search for this specific style new balance color way! Giovanni was super patient and even mentioned to add military discount with an ID! Thanks giovanni!

I absolutely love this store & the cool people behind it. I stumbled across this gem as I was…read moregetting my nails done next door. The vibe is so hip and this store's edge was much needed in the area! Everything from the music to the artwork on the walls .. I give the ambience an A+. They have the coolest products & rare finds in street wear. They carry a variety of shoes and apparel ranging from Jordans to Supreme to the Anti -Social Club and more. Mike and Mathryn have the best energy - I literally will come to support anytime I can. It's people like them that build strong community foundation! If your looking to express yourself through fashion and like to support local businesses than this is the place for you!

Heard Winston the child predator was let go very soon after being exposed. Glad to hear justice was…read moreswiftly executed! I retract my 1 star!

PROS: Finally! Real, legit customer service! Laurie is the best!! (I am sure her other half is too,…read moreshe is just the one who always helps me) I have gout and pronation issues. She have saved me! I can actually wear a shoe again. Tennis shoes, to sandles, to a closed toe, to a slipper. High quality shoes that they can often tweak and customize for your foot. I wish I had found them sooner, don't hesitate, stop hurting and go get the right shoes! CONS: Not a ton of super cute styles. However, you will find something and she will order a different color etc...if she can. That's what she did for me. :) Pay attention to the store hours too as they are not open long days.

Fantastic customer service! Jessie was very attentive to my needs and took his time with me. The…read morefloor had all kinds of shoes around us trying to get the exact one to fit my AFO brace just right. I was able to walk around the store to see which shoes fit my needs best. Thank you.

Terrible experience at this place with one of the associates coming directly to me as he noticed I…read morewas a tourist. He made me use my credit card twice knowing I would be double charged and then he asked me to deal with that with my bank company. I opened a dispute and now this place is contesting it - leaving me with the double payment to deal for about a month. My company had no problem in hearing me, but they can't take a side until they investigate, which it's taking weeks!!! I would not recommend this place to anyone.

Customer service a disappointment at Shoe Palace in Carlsbad mall. We've been frequent customers of…read moreour local Shoe Palace. Recently, we purchased basketball shoes for my son. They were NikeKD. My son got blisters on top of his foot from them after wearing a couple times. When we brought them back to request a credit or refund we were informed they were "too worn" by their manager Sal. We had bought them two weeks before. I know Nike would stand behind their product if it caused harm to the customer. I am now taking it up with Nike since Shoe palace won't do anything about it. Just disappointing. I will no longer return here to shop since I know they don't care about customer service. We have never had an issue like this before with a product from shoe palace. I have learned they will not stand behind the products they sell with a fit warranty. Note to consumers: Buy direct from Nike where they stand behind their product, worn or not, for 60 days. It's just not worth it when you spend over $100 on shoes. Lesson learned and unfortunately the manager, Sal, did not make any efforts to try and retain us as customers.

My mom was in town looking for a comfortable pair of shoes after having bad luck finding the right…read morefit in the past. After visiting several shoe stores, I suggested we stop by Road Runner Sports and I'm so glad we did. Adam was absolutely amazing. He took the time to perform a fit test to evaluate her stance and better understand what type of shoe would best suit her lifestyle and needs. My mom is always hesitant because most stores never have her shoe size in stock, but Adam patiently listened to her concerns and managed to find three different pairs for her to try. What impressed us most was that all three were styles she never would have considered on her own, yet they were incredibly comfortable and fit her perfectly. There is nothing more important than having comfortable shoes. Our feet support our balance and mobility every day, so finally finding shoes that provided both comfort and style meant the world to her. She was so excited that she immediately changed into her new shoes and wore them for the rest of her vacation, constantly commenting on how comfortable and stylish they were. We truly couldn't have asked for a better experience or outcome. Thank you to the entire staff for making us feel welcome, and a very special thank you to Adam for his expertise, patience, and outstanding customer service. He made what had been a frustrating search into an enjoyable and successful experience. There is nothing value on her happiness and comfort.

Today's visit to this location reminded me why I usually leave without buying anything and then…read moredrive over to Fleet Feet. This is a great store if you are new to running or new to having your feet analyzed. The employees analyze your feet, show you the analysis and bring you shoes specific to the results. It actually is pretty cool. But I'm now 15 years and 30+ half marathons into running, and find myself disappointed when I come here. The issue is that the employees don't seem to know much about running outside of what their iPad tells them, and even worse, they don't seem to care. No one will ask "what shoes are you running in now?" "What type of weekly mileage are you getting in?" "What are your goals?" or "do you have any races coming up"? They were out of stock in my shoe today and didn't bring out comparable shoes or shoes they know and recommend. They just said it was out of stock. They cannot speak about the shoes they sell outside of regurgitating what their iPad tells them. They don't appear to have interest in the local running community either. Last year I mentioned to the associate that I was training for the AFC, and he asked me what that was. For all these reasons, I left again today and drove 45 minutes to Fleet Feet. Their employees are genuinely into running, well-versed in the products, and want to help you find you the perfect shoes PLUS they will encourage you to go for a test run around the parking lot before buying.

Good store to visit for some discounted Jike products. The store is a bit smaller than the one in…read moreSan Clemente. Decent selections, but it was busy when we visited so over all traffic was high and so I didn't get to shop here as much as I would liked.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

This store has amazed me for 10 years! Kevin, Katie, Kevin H. and so many other staff members make…read moreyou feel like family and consistently give the best customer service I've ever had. Their prices are very competitive and I'm always impressed by how knowledgeable the staff is. Even though the prices are great, I would shop here even if I had to pay more because they are amazing for our community. Their Wednesday fun runs inspired my son to run from the time he was 6 and now he is running cross country in high school. Their Thanksgiving runs that shockingly have been free are a family tradition. If anyone in the community needs anything, this store always steps up first. They are wonderful people and I feel so lucky they are in Carmel Valley. Thank you!

First time here tonight for the store's 10th anniversary fun run!…read more Another runner in another run club told me about this, so of course, I had to come check it out. It was also a special run to celebrate 10 years of Fleet Feet, which was very fun. Lots of shoe demos here by Saucony, Hola, Addidas, etc. There was also a snow cone truck here too, free cookies and beverages were being given away. I couldn't stay for the raffle but heard a $200 gift card and some sneakers also given away. Yea! I'll def come back for this Wed fun run club! Will alternate between Lake Miramar and here! And oh the store had lots of running apparel for sale but also running shoes with consultation available. I will be back!

First time to this location, last minute drop in. Lots of options, great sales. Large parking lot,…read morea little busy but lots of parking available, clean store and clean outside, felt safe. Very friendly helpful staff. Would recommend this location.

This is a review of the ENCINITAS famous footwear. The Poway location was semi-helpful:…read more I purchased some Nike Court vision Altas online and they were too big. I went to the POWAY location and returned my shoes. They had my correct Size in the store but I declined to buy theM because they had VERY OBVIOUSLY been worn. The employee offered to clean them for me which I thought was a little weird. I don't know about you, but I'm not paying $85 for used shoes. So I went ahead and purchased another pair online and they arrived in three days. (See images) What are the chances They tried to sell me another obviously used pair? Filth! When I took them to the POWAY location they were very nice and refunded my money. The employee explained that their policy is to just clean the dirty, used shoe and resell it for the new price-- and that my particular pair of shoes came from STORE 697. The ENCINITAS location. It was explained to me that the employee at that store , (employee number 295956) who prepared the order didn't clean the shoe before they resold it to me for the new price. I've been a rewards member for years And have been shopping at famous footwear my whole life. That ends today. Order from an honest seller. Reselling dirty shoes for new prices is not only unhygienic but it's unethical and bad business practice. I'm Disgusted that I've purchased ALL of my kids shoes through this company. Note: this has also been sent to corporate. I'm going to shout this from the roof tops.