I absolutely love doing business with CarMax. I bought my certified pre-owned 2017 Cadillac XTS from them about a month or so ago and had an exemplary experience. Since I bought the car used there were a couple of small items that needed to be fixed. One of them was a blown speaker which had to be ordered. Yesterday, I went to get he speaker replaced and from the moment I arrived I was treated perfectly. I was greeted by the always smiling, friendly Kamaya Rhodes. Within 5 minutes Kamaya had me seated in front of the tv, relaxed waiting for my car. During my wait Kamaya checked on me several times to make sure I was comfortable and didn't need to go somewhere for food or anything else. Since my repair ended up taking a little more than 2 hours instead of the predetermined 1 hour Kamaya made sure my car was washed and a full tank of gas was provided. THAT IS CUSTOMER SERVICE! Bravo CarMax...Kamaya is a jewel. read more

If I could give it a NO stars I would. I wouldn't recommend to my worst enemy to shop here. Lack of communication

The worst car buying expoerence I've had in my life ... bout a car not even a week later the engine blew up ........ haven't had my car for 3 months still buying the note The manger joe stated he would compensate me . The. Failed to call me back on multiple occasions until I popped up in the office . He lied about compensation, then offered Me a 100 service coupon even though I'm out about $4000 read more

I've always purchased new cars. A friend suggested I give Carmax a try. Best decision! I found the exact car I was looking for, thanks to my amazing salesman Gary. From the moment I answered questions to qualify for a loan to having keys in my hand (including DMV paperwork) it was maybe 30 minutes. Incredible experience! I will NEVER buy new again. read more

I've purchased my last two cars from CarMax. I have previously received great service and no haggle, no pressure buying. Dropped in last week and had a very negative experience. Salesman was very assumptive and didn't seem to care if he had my business or not. I had to order in a car from another store and he messaged me telling me to "come in prepared to buy" and to "come in with a check." The entire experience turned me off. I took my business elsewhere. read more

Let me just say how easy the process to buy a car this was. I made a appointment Sunday morning to look at a Corolla to use as my commuter car, as I looked around the lot I looked over the Corolla and my said to look around and not to settle on this car. I'm glad she did, I found a 2011 Hyundai Sonata SE in pristine condition and low miles. The Sales Rep Jessalyn was very helpful in helping us with this car..I told her I wasn't sure about financing but she said she would crunch the numbers and show me what it would be. I told her that I would not be ready to purchase the car till Monday since I really wasn't thinking about purchasing today. She said that she would hold it for me till Monday. I spent the morning of Monday emailing Jessalyn all the info needed and when I arrived at Carmax, paperwork was ready. We spent less than a hour there. 5 Stars to Carmax And 100 Stars to Jessalyn for outstanding Service read more

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Sold the car back to Carmax... but it looks like my phone number is still on file for this vehicle. Good luck to the new owners & their repairs (attached). Carmax & BMW are just awful! read more

CarMax - Used Car Dealers Near Me - Fairfield, California

Due to COVID and recently having a baby, we really wanted to buy a car online and have it delivered and not have to spend hours at a dealership with people coming and going so we looked into CarMax and Carvana because they seem to be the top 2 sites online. Both websites had plenty of inventory and we found a vehicle that met all of our needs through CarMax. Unfortunately the car was located in SoCal so they wanted $99 to ship it North. We completed our pre-financing online and then we were contacted by customer service shortly after. CarMax's initial customer service representative was very courteous and helpful. She explained to us that after paying the shipping fee, we would have the car delivered no more than 2 weeks later. 2 weeks?! I've driven to SoCal from the Bay Area and it takes me about 5 hours but okay, we really liked the vehicle and what's $99 to get it shipped. On the CarMax app we could track when the car would leave and arrive. After a little over a week we called CarMax because the app said that our car was "ready for transport" but hadn't been picked up. The representative told us that they use 3rd party haulers and it would be picked up shortly. 4 days later it was finally on it's way. At day 16, the app said that our car had arrived in Fairfield and was getting it's final inspection before we could see it. We weren't contacted that it was even there but we were going by what the app stated. 4 days went by (and this wasn't a weekend!!!) and still no contact. Finally on day 5, we were contacted that we had 48 hours to come and check out the car before it would be put into inventory for sale. Like I said, great customer service at 1st but 11 days to ship and then for the vehicle to get there and still no contact until 20 days after start of the process is garbage. Since we wanted a car sooner than later, during this long wait we looked into Carvana's inventory and found an even better vehicle for slightly more and FREE shipping from out of state and it got to us in 4 days. Carvana even contacted us via text, email and by phone every step of the way. We were disappointed in CarMax's customer service and having to eat the $99 is whatever. Odd that their competitor usually doesn't charge to ship though and it's to you within days, not weeks. At least it all worked out for the better and we are extremely happy with our purchase. -Chris and Jessica S. read more

At the end of the day, I am happy with the service. There were definitely some hiccups, (Be forewarned that they do not hold cars for a week, even if they tell you they do), but after speaking to the sales manager Brent and explaining what happened with one of the sales associates, he worked with me to come to an agreeable conclusion that worked for everyone. I've been recommending people to come here for the last three years because CarMax has the best warranty for their cars. They put a normal dealer to shame because they are definitely King of the used car. And more importantly they stand behind their cars with a 30 day money back guarantee! read more

So we bought a car from them and Nissan versa fir $8599 supposedly that's what the car's value was and it was based on the vehicle in the condition and everything else. Will my daughter got rear-ended on a hit-and-run on airbase parkway and had $4,700 worth of damage and the insurance is totaling the car because apparently CarMax screwed us the car is only worth between 3 and $5,000 so they charged us almost double what the car is worth what scammers. Double check and verify how much you're really getting as of value they're out to screw you hard. read more

Do NOT attempt to purchase a vehicle here unless you have had breakfast, lunch, and possibly dinner, as that is how long the process will take. Seriously, don't waste your time or money. Arrived shortly after 1 p.m. to look at a car we found through the website. After test driving and deciding to purchase the car it was nothing but waiting from there. Waiting for the business center to "review" the paperwork; waiting for the business department to sign the paperwork; waiting for the car to be detailed and prepped; waiting on a loaner vehicle (more on that later); and ultimately waiting for a refund. After 6 hours of waiting we finally drove off the lot in our new "used" 2018 SUV only to have a transmission light come on less than 1 mile down the road. We immediately drove back to the dealership where everyone acted as though this was some sort of rare occurrence they have never experienced (again, more on that later). We were told the service department was closed for the day but we could leave the vehicle and take a loaner back home. Ideal? No, but could we give them a chance? Sure. This is where things got interesting as we were told in order to get the loaner vehicle our insurance needed to be verified by phone. The entire "verification" process took over an hour as they could not get through to the local insurance office due to the holiday and decided to wait on hold with the 24 hour customer service line. The problem with this being, we told them up front we had our insurance agent's direct line and could get him on the line if needed. For some reason this information was disregarded and remaining on hold was the better option. Now starving and on the verge of passing out, we were finally told the insurance was verified and the loaner vehicle was ready. The problem? The loaner was a vehicle that had just been returned by another customer and still contained her belongings. Again, there was nothing but confusion as one worker was apparently given misinformation. While waiting for the real loaner vehicle another customer who happened to also be in the service department told us she has been in a loaner vehicle for 30 days now after the check engine light came on in her newly purchased vehicle 2 days after leaving the same lot. Her son, who bought a car before her, apparently had the same issue and was also given a loaner! So, this clearly is NOT a rare occurrence as it was made to seem. We took the loaner to get dinner, as we were still starving at this point, and returned 5 minutes after closing to cancel the contract. The one star is for the fact that 2 workers were nice enough to stay late to cancel the contract. It is apparent CarMax is buying bad inventory and not thoroughly inspecting them. I would not recommend this place for anyone looking to purchase a car. I know how stressful the car buying experience can be but do yourself a favor and go directly to the dealer. Our sales rep, Earl, was great and this review is not a reflection of his wonderful customer service. read more

CarMax - Transmission light - Used Car Dealers Near Me - Fairfield, California

I have never been so disappointed buying a Jeep in my life. This truck has been in the shop more than I have drove it. I've had problems with the engine in and out of the shop at least three different times air conditioner went out just had a new transmission put in 2 weeks ago and it still needs more work. I brought a piece of junk and a sour lemon. I will not ever ever buy or recommend anyone to Carm@x. Very disappointed customer. read more

I bought a car over the holiday and I was so pleased with my experience! They gave me more than I thought I'd get for my old car and my sales rep Sherri was awesome. She was the busiest on there but completely on top of her game. She made the experience completely zero stress which I haven't experienced from other car sales representatives. Thanks Sherri! read more

Carmax is a great place to buy used cars. I am all about this place because of their warranties. You are going to pay a higher price for these cars, KNOW that going in. NO haggling. Price is set. However, they offer a no strings 5 day return policy and a 30 day warranty on all vehicles. Also, you can pay for an extended warranty which I think is awesome for peace of mind. I have financed 2 vehicles through this location. Each experience was great. I am super happy with my purchases and the condition they were in. The customer service is friggin superb. Nova was my sales consultant and I feel lucky. I highly recommend asking for her if you need guidance. Be smart when buying a used car. Don't buy something with 150,000 miles and not expect to have some issues. Some cars are prone to more problems than others so do your homework. Really spend some time reading and researching for your big investment. It helps to know a little bit about cars or asking an experienced friend to help you out. Just my 2 cents. read more

Great experience buying my car from CarMax! The sales representative Kyle has been awesome. The service representative kamayah is always going above and beyond in assistance. read more

CarMax - Used Car Dealers Near Me - Fairfield, California

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So we wanted to sell our suv, we heard how simple and easy it was at Carmax and even if it's about 45mins away from the house it would be all worth it with $$$ in my pocket right?! Well.. Correct! They offered us exactly what we expected and thought was fair, as someone on yelp stated right between trade in value and private sell value on kbb.. Although they don't use kbb they use auto check and sell price history of exact vehicles. Anyhow, the only reason they received 3 1/2 stars was because even though I made an appt we had to wait quite a bit-45+mins for them to even call my name to get my keys to test drive and check out our car which takes another 30+mins then they meet with you to go through what the outcome of the inspection and test drive then offer which takes another 15mins. The offer is good for 7 days but if you want to sell it then you thing your paperwork, keys, registration and title to the business office window and then it takes them another 20+mins to call you to start the paperwork where you sit with a rep to go through all the paperwork which is another 20-30mins. They process the check and bam 2+ hours later it's a done deal. One of the employee that helped us said that they were busy but also short staffed -not enough appraisers. Anyhow, plan to be there for a while..it's not as quick as you think! read more

Excellent experience going through CarMax. Love my car, great price, easy to finish the contract, and the service was top notch. I had an issue with my DMV tag and CarMax took care of it and mailed me the new sticker quickly; even during the holidays. I will be coming back here for my next car. Why waste money on all the taxes for a bread new car when this place has just as good of cars? Thanks folks! read more

So on September 7th, 2014 I purchased a Chevy Avalanche from this dealership. Rave reviews for the salesperson Keina. About a week later ther rear view mirror falls off and the Service Writer Courtney gets the windshield failure taken cate of in 24 hours. Then 31 days later the transmission fails, the Service Center manager Kelly has my truck towed from Antioch to Fairfield at no charge, turns me over to Service Writer Rachelle to get me into a very nice loaner, sets my truck in a stand by slot on the schedule to be evaluated. About 4-5 days later after the evaluation Rachelle calls with the news the transmission needs to be replaced and it was being toweed to Eddco in Fairfield. When I ask about my costs, she deluvers the best news ever, "NO CHARGE!", the General Manager and Kelly have authorized the repairs. That was on Friday afternoon, Rachelle tells me she will call me Monday with an update, right as she said I receive the call, my truck will be ready Wednesday evening. Tuesdsy about 11:30, she calls with the nees my truck was going to be delivered back to the dealership in about an hour. Eddco finished it much sooner than expected. Picked it up about 5:30, Tuesday evening was greeted by Rachelle, signed the loaner in and given the paperwork with a 12 month, 12,000 mile warranty on the work done. My experience with CarMax-Fairfield has restored my faith in dealerships, customer service and support, there are a number of people bashing CarMax, even suing them for sales of substandard vehicles. In my experience they go beyond the call of duty in customer service and satisfaction. I did the research on the vehicle I purchased, it wasn't my first choice, that one was at the South Sacramento location, who I mentioned in an earlier review. My Fiancé is planning on purchasing a new vehicle in a few months, you don't have to guess where we will be going for that purchase. Thanks again CarMax - Fairfield for your Fantastic Customer Care! read more

CarMax - Thanks again for yhe great truck and Fantastic Customer Care! - Used Car Dealers Near Me - Fairfield, California

I drove an hour from San Francisco to come here to sell my car. I waited for 3 hours only for them to tell me the bank is closed and I would have to come back the next day! Do not come here people unless you wanted to be treated like crap! Do come here if you want to deal with a bunch of incompetent workers! What's worse is that they have kept my registration card and when I called to have them mail it back to me, I was put on hold for 25 minutes listening to their crap music on the phone. I hung up and call back, the same lady picked up the phone and basically told me she forgot! This place is horrible!! , You have been warned! read more

[As of July 14] I walked up to the main entrance, thinking the automatic, sliding doors will open up for me. I was waving my hand in front of the sensor trying to activate the doors. I looked down at my watch and it was 958am lol. You know what's funny? The hours of operation sign was to my right saying Carmax opens at 10! One of the staff members was kind enough to go open the doors a tad bit early for me. I was greeted warmly by the staff and told them I had an appointment with Tito. Not a second later, Titi comes to greet me and escorts me to the counseling area. Carmax is quite large. Not what I was expecting...but I really don't know what to expect. From the entrance and to the left, is an open waiting area along with a larger vending/seating area. The main area is like a large showroom w/o the cars. The session with Tito was only about 15mins and the appraisal of my car took about 30mins. I was offered water and was made comfortable during the orocess. Not too bad. Easy conversation and very thorough. From my experience it was good one. fin. read more

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They don't lie when they say it's a different car buying experience. I went, prequalified, with the car I wanted in mind, and left with that car, warm fuzzy feelings and a whole new perspective on how car dealerships should operate. Alan didn't pressure us for anything in any way, and was more than helpful. Seriously, I got a great car, at the price I wanted to pay, with the options and extended warranty I didn't expect but am grateful to have. It was the best car shopping experience known to man kind. read more

The ambiance as you enter the building is such a friendly feeling. When you know what you're looking for, the friendly salesperson tries to assist you in finding what you want. The place makes you really feel comfortable. There's a lot of choices you can make. They're there to help you make it happen. You don't have to look elsewhere. Everything is in one place. read more

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Our experience with Gary Roberts was excellent!! He treated my mother with respect, dignity, calm and service. She felt the experience was effortless and is now the proud owner of a Rouge 4 Nissan. Thank you Gary for our first Carmax experience. We're impressed and will help spread the word!! Thank you!! read more

I wish I could give one specific person, a 10. Kamaya was AMAZING. So helpful, so friendly, so on top of her shit!! She better be the head of her department because she deserves it. If you need to take your car in for a repair through CarMax, call Kamaya. Nobody else! Her and the guy that sold me my car, Jonathan, are there only ones I'd recommend speaking to there. Everybody else just wants your money. Thank you Kamaya for helping me!!! 10/10! CarMax though, 1 star. read more

I had an appointment at 5:00pm arrived there at at 5:10. Mico w/ a person he was training. He informed me he was w/ a customer could I wait 10mins. Sure I went outside to look at my selection still nobody to help me. I reserved a time slot people leaving left and right. I came to purchase a car! So finally Jose helps us couldn't find cars in system. He tells us enjoy the car take as long as you after thing, stayed gone 20 mins. and he's telling me he's was about to call the police!! Slamming doors didn't ask if we like the car. Don't go to Fairfield's carmax there employees need people skills. I don't recommend you buy there a very terrible experience! read more

They will Low ball your car truck or Suv ! They will sell there cars trucks and SUVs above blue prices . They are a rip off ! I have a low ball bid to prove it ! Don't buy from this place you will be under water for years on your purchase . Do not sell them a car unless you go elsewhere first to check your offer from them like I did . They were $4k under the next offer .. I'm writing this so you don't get taken advantage of by Mr Vang from this Fairgield location read more

Wow!! It happened so fast. We had a black 2011 Nissan Altima. It was in great condition. My company gave us a car, so we barely used this one. Anyways we cleaned it up nicely and posted it on craigslist. We had some low ballers, and wanted to see what carmax had to offer. We came and signed in on a Sunday at 12:30 it was busy and we waited about 30 minutes. Valerie did our appraisal. She is so nice! She gave us a very solid offer. We were prepared that Carmax would try to low ball us too. It was a big surprise, but they didn't'!! I recommend coming here instead of dealing with the headache of low ballers and taking strangers out for test drives. read more

CarMax - Used Car Dealers Near Me - Fairfield, California

I bought a 2016 q5 and with in days the sunroof starting rattling. I spent 4 hours with the service department going back and forth with them. They pretended not to hear the noise until I road with them and they could not deny it so they ended up putting some wd40 on it. This issue is fairly common with this model. That helped for a few weeks. I called to reschedule a service to get it back in and fixed When I called and spoke to The service operator, camia or jazmine, carmax won't tell me the name of the person on the phone, was incredibly rude and would not let me tell her the issue I was having with out interrupting me and talking over me until she eventually hung up on me mid sentence. Terrible customer service. I spoke with the service manager, Fabian, and he continued to deny the issue and handle the situation unprofessionally. The general manager called and he did the same, denied any issues and was not willing to handle the situation, just would give me the round about corporate lingo. I would not suggest buying a car from this location in Fairfield California. There are other dealerships that appreciate your business. read more

I Just wanted to say thank you to Larry Very nice guy that helped me get the right car for me !! Very Professional nice guy !! If you go to carmax ask for Larry he will give you Exactly what your looking for Love my car read more

If your looking for a car first time buyer it not they won't let you down.. I wanted to wait to write a review in then after a year if I bought my Lexus IS 350 .. my car checked out the first all good since i work at auto shop ,I have to say that CarMax are a great dealership that won't try to sell you a lemon for a bad car,,, most ppl that write bad reviews on CarMax are ppl that buy bmw and Benz that have problems hitting over 60k , other then that i in joyed my CarMax experience.. would buy again read more

i bought a range rover from car max in fairfield ca‼ from the first phone call i should have hung up and took my 18 gs elsewhere‼ very unprofessional staff it took 5 days to transfer a car that was 5 hours away‼ i could have walked to get the car faster than that...after paying a $200 transfer fee‼ when the range rover finally got here....and after two inspection certifications (supposedly 1 certification at pick up location and again once it arrived at fairfield car max.... i pick up the car...after driving the car two times in two weeks - the engine light comes on not only does the engine light stay on but the brake light was on too‼‼ long story short....fairfield car max is selling lemons ‼after claiming to certify the car not once but twice i get a 2017 range rover with 48 thousand miles on it to literally break down with engine and brake problems after two weeks of owing the damn car ‼ staff hella unprofessional nobody knows anything unresponsive when messages are left and selling lemons then to top it off- they bring me a sedan to use as a loaner i bought a range rover but you want to give me a sedan as a loaner because thats all you have to offer unbelievable ‼ needless to say i left in a hundai suv everything about this car company sucks‼ unprofessional staff that sell lemons give me my mfn money back and i can keep it moving‼‼ dont waste ur time going to fairfield car max ‼ the whole establishment is a joke‼‼ very unsatified customer never again ‼‼‼ read more

I read so many bad reviews about this place so I was very hesitant about purchasing a car here. Demetria was my car sales women , she was absolutely amazing through my entire buying process. I am from Sacramento but drove down to this center for a car they had there. I let her know why exactly I needed a car right away (my bmw wasn't passing smog, And my tags were due that Friday it was a nightmare thinking I'd have no car if I couldn't find one I loved or even liked) my credit is not good at all either so I was worried about not even qualifying for one with some money down, was a extremely stressful time. Although my buying experience took 3 times of me driving there due to me not having the correct paper work (very frustrating trust me lol) it was well worth it and I left with a 2017 Mitsubishi Lancer just like my sales women said I would! I have been driving my car for almost 2 weeks now and I got to say I absolutely love it. I'd highly recommend Demetria for car sales, she will do everything she possibly can to get you the car your wanting, she did for me! Side note, I bought the extended max care warranty up to 75,000 miles , my vehicle is at around 30,000 so I can't review that quite yet, when I do run into a problem down the road (praying that ain't anything soon) I'll update this to review that service center as well if I decide to bring it there read more

CarMax - 2017 Mitsubishi Lancer - Used Car Dealers Near Me - Fairfield, California

Lydia (appraisals) and Kari (business office) were easy to work with. My initial time coming in two weeks prior to today ended up not working for the sale because I had some odds and ends to clear up with the DMV. However they respected the initial offer they gave me on my Golf R after a short re-appraisal and had me out of there in less than an hour. Ask for either of these two girls who were great. Additionally I needed a ride to the Greyhound station to bus it back to SF and got a ride from Pat who also had that same great attitude and warm hospitable personality that I saw a lot of today. They must carefully hand pick their folks because this is a very impressive customer service experience. -Very satisfied read more

CarMax - Goodbye old friend! - Used Car Dealers Near Me - Fairfield, California

Completely unprofessional, racist, and disrespectful. My spouse and I were looking to buy a car. We came in with our approved loan, down-payment, and firm selection of a car to test drive. First off, the car We test drove had napkins wedged between the seat with old food in it (which we let slide initially, but gross. Now wondering if it was on purpose or a fluke) Then secondly the associate, (Gary) kept making strange remarks about my spouse and I. We are interracial, and he seemed bothered or uncomfortable which caused him to make racially strange small talk. First he referred to me as my spouse's "sidekick" and my husband corrected him and said we were married,("where's you're side kick today?" He's said.) Then he proceeded to question if we live together and my spouse said "yes, most married people do." And he made this strange comment stating, "well you don't know what couples are doing these days." And the final inappropriate comment was when I passed him my driver's license for verification. I had a red seashell headscarf on in the picture, and he proceeded to say "look at you in youre little head dress." We had it. "Little head dress" was so strange and racist, I know he wouldn't say that verbiage with a white woman who is also casually wearing a non-religious, non-celebratory, ordinary sheer head scarf. So we called to reschedule with their ONLY black employee, but she was very busy. So the manager called us back and proceeded to dismiss my concerns while complimenting his racist employee (unsurprising), "Gary has never gotten a complaint like this, he has made many sales and has interracial people In his family! I'm sorry you perceived the situation this way." That was not an apology. And it was absolutely disgusting that this manager (someone with a southern accent) had the nerve to use these unsuspecting biracial black children he doesn't know as an excuse for Gary to be racist. We will NOT be going there again, and we will be buying a similar car from an online dealership. If you are a person of color BE CAREFUL GOING HERE, if someone says something racist or discriminate towards you the higher ups won't care. read more

The Apple of car dealerships. Purchased a 2012 Kia Sorento back in May and couldn't be happier with my experience here. We chose to check Carmax out because of the raving reviews my in-laws had of this place. We wanted to trade in my husband's 2008 VW Jetta for an SUV, so I made an appointment. Their website is informative, handy, and up-to-date on their car stock so you know exactly what is available. I reserved a Toyota Highlander on their site about a week before our appt. When you enter the building, there are large video screens that welcome customers and list appt times. The floor plan is really open and big (which I love). Pretty sleek and innovative for a car dealership. Every employee is genuinely friendly, and true to their mantra, provide no hassle service. The Highlander happened to be gone (note: if you reserve a car online, the hold is for 3 days only) so that was kind of a bummer. But we were able to test drive some other SUVs. We were really close to purchasing a nice Ford Explorer, but it really wasn't what we were looking for. Thankfully, our salesman could sense this in our hesitation and reassured us that not buying it was a good move. I really appreciated the care in this. We searched their inventory again, and found the Sorento, which fit all of our needs, stocked at their Sacramento branch . They arranged to have it transferred to Fairfield at no cost. Came in the next day, worked with DJ (spunky, yet sweet girl), and drove home with the perfect vehicle. My husband and I absolutely enjoyed our car-buying experience here. Whoever arranged for Fairfield to have a Carmax is quite wise. This area needs more excellent places like this. read more

CarMax - LOVE this car, LOVED the Carmax experience. - Used Car Dealers Near Me - Fairfield, California

The best car buying experience I have ever had. (and I have purchased at least 50 vehicles in my lifetime, brand new, used, private, dealer, craigslist, you name it)All thanks to Steve. The tall bald headed white guy. He was fast & to the point, answered all my questions. Now i have my 2012 honda civic sedan with very low miles yes, its 3 years old but feels almost new!and with the perfect price! We were in and out in about 2 hours, no hassles no games, just like they say "the way car buying should be" Definitely come check this place out before going anywhere else read more

CarMax - Thanks carmax! - Used Car Dealers Near Me - Fairfield, California

today I visited carmax here in Fairfield I arrived at 1:11 here it is now 5:05 I am still sitting here they are the slowest people I have ever came in contact with very poor service everyone is just walking around on there phones laughing and talking, u should think twice or don't think at all before deciding on what carmax location u will be doing business with, 4 hours and counting.................... read more

Made appointment for 8pm and arrived around 7:55pm, was told someone would be with me shortly for the test drive I waited until 8:25pm and decided to leave maybe schedule another day. Received a call at 8:40pm and the gentleman says we are ready for you I tell him I left already and he says alrighty lol. read more

I bought a car from here 3 weeks ago, check engine light came on, I have a rough idle and my car jerks and smooths out when I start to drive. So I call carmax and they can't get me in for 2 weeks, kind of an emergency because it's not safe to drive when a car is misfiring like this, the service department told me, we will call you back to see if we can get you in. Never called me back, so I took it to Midas and carmax only replaced one coil and spark plug, not all 4 when all 4 are going bad. Service department needs to to a better job at receiving cars, maintaining cars and getting people in for stuff like this because this shouldn't have happened after 3 weeks of owning the car, this is a tune up item that shouldn't have been missed. The person I talked to was extremely rude, even hung up on me. This is just ridiculous. read more

I just recently purchased my third vehicle from CarMax in Fairfield. I've had great experiences each time. This last time a nice young man had helped us out. I explained that I had online shipped a car to the Fairfield store and inquired how long it would take. Kyler stated it could take up to 3 weeks. I explained that I was leaving out of the country in 3 weeks and would it be possible to have it sooner. He said he look into it and get back to me. He was able to have the car in Fairfield a week later. We arrived for our appointment and he asked if we would be trading in a vehicle. We were and he said let's start the appraisal process and then take the car for a test drive so that by the time we got back we would have the offer ready. He was very efficient and quite personable. I never felt rushed and he explained everything in detail. Quite a remarkable young man. I would definitely be back for my next purchase. read more