The vehicle itself appers to be in very good condition after approximately a month. The issue that…read moreI have is with the salesman and his representation of the vehicle. He told me that the reason that the engine was extremely loud was because it was a HEMI. That was a lie. The Dodge Charger comes with dual mufflers. The second set of mufflers was missing and this resulted in the louder than normal sound. In addition to this, I was informed that the reason that the tire pressure sensor was activated was that there were after market tires on the vehicle. This was also a lie. Les Schwab replaced a sensor and the warning signal went away. In each case, I did not ask the question 'Why?'. The salesperson (Adonis) volunteered the information. But for the fact that he lied to me I would have given this business a 5 star rating.

I want to start by saying my saleswoman, Dawn, was great. She was friendly, helpful, and made the…read morebuying process easy. I also want to recognize Paul, the shop manager, who has gone above and beyond trying to help me throughout this situation. He has communicated with me, advocated for me, and continued trying to find solutions. My frustration is NOT directed toward Paul. Unfortunately, my overall experience with Austin Auto Sales after purchasing the vehicle has been extremely disappointing. Less than a month after purchasing my WRX, it developed major engine problems and ultimately needed an engine replacement. I purchased an extended warranty specifically for peace of mind, but I've now been without my vehicle for nearly two months, while continuing to make payments on a car I can't drive. I still don't even have my permanent license plates and am on temporary plates. The warranty eventually approved a replacement engine, but now there is another issue. The replacement engine needs timing belt service which the belt is worn tensioners are bad and the engine is used, which isn't covered by the warranty. Considering how quickly the original engine failed and how long I've already been without the vehicle, I asked whether the dealership could help with this additional expense. What really disappointed me was learning that my 1-star Google review was brought up when assistance was discussed with upper management, with the question being raised as to why they should participate in an additional expense for someone who left a bad review. That doesn't sit right with me. A review is supposed to reflect a customer's actual experience. I didn't leave a negative review for no reason. I left it because a vehicle I had barely owned suffered a major engine failure and I've spent nearly two months dealing with the aftermath. At this point, I'll pay for the timing belt service out of my own pocket. I'm done asking for financial assistance. I just want my WRX repaired and returned so I can finally move forward. I understand used vehicles can have unexpected problems. What matters is how a dealership responds when those problems happen shortly after a sale. Again, Dawn was great during the purchase, and Paul deserves recognition for everything he has personally done to help me afterward. Unfortunately, those positive individual experiences don't change how disappointed I am with the overall situation and the response from upper management. After nearly two months without a vehicle I had barely purchased, this experience has completely taken the excitement out of owning it. I cannot recommend Austin Auto Sales based on my experience. If you're considering purchasing a used vehicle here, do your homework, get an independent inspection, thoroughly understand the warranty, and understand what support you may receive if something major goes wrong after the sale.

Shout out to Maxwell and Legend Auto Sales for making our experience effortless today. They have…read moregreat transparency, patience, and knowledge. He listened and shared great information without being pushy. I really appreciate it.

I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

My 2009 Subaru Forester was totaled when a guy high on meth rammed into my car in front of my…read morehouse! I was ready to pull the trigger on buying a (semi new) Subaru Forester or Outback when my housemate reminded me of what a good experience he had buying his outback from Roosales. Although I would have liked something newish (2020 and newer) They had another forester that was a year newer than mine and in great condition. Although the milage was high, I know that they went over the car with a fine-tooth comb, AND it IS a Subaru, IYKYK. I found their prices to be reasonable, and I like that there is no haggling! A few days after I got the car home my headlights went out. I was ready to go buy new lights, but first called Anne and she was kind enough to order them for me. As the weekend got closer and then lights hadnt come in yet, she and her husband Craig offered to come to my house in Tacoma to change them for me over the weekend. After installing the bulbs it became clear that it was the switch and not the bulbs. Craig came to my house a couple of days later, picked up my car, fixed the switch AND filled my tank! I am so happy I decided to buy from Roosales, their customer service was above and beyond. VERY satisfied customer!

Best car buying experience I've ever had. Hands down. Honest people and a pleasure to work with.read more

My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

Outstanding Experience Buying My 2015 Lexus!…read more I recently had the pleasure of purchasing a 2015 Lexus from Milton auto sales and I couldn't be more impressed with the entire process. From the moment I walked in, I was greeted warmly by the sales team, who made me feel comfortable and truly valued as a customer. The staff were extremely professional and I would like to thank The most Moe for handling the process with professionalism.

This place let me tell you. They are sly. Dont give them you hard earned money for them to screw…read moreyou over with. Bought a car from them recently and car worked great and looked it over inside and out. 2 days after buying it it started having issue's with the check engine light lots of flashing lights on the dash. Come to find out the engine is complete trash and has to be completely rebuilt and I am out $8700 bucks plus what I paid for the car. Plus it took me reaching out multiple times to even get my plates and registration for a car that doesn't even run. Save yourself and your wallet and dont buy your car from this place.

Well, my last truck I had to do a lot of work too. With no help…read more This is my second truck. I got them traded the other one and motor blew up within 38 hours. . They fixed it not even 5000 miles into this motor and this is fucking up again. Came with no paper work or anything. No wonder these guys are shut down..... fuck you auto max and others

I am disappointed in the attitude of the staff and owners. The staff, when asked to please not…read moreswear as my grandmother didn't appreciate it, continued to very loudly and profusely swear constantly. That's where I should have decided to take my business elsewhere. Then, when I had to take my vehicle in for the second time in less than 3 months, I wanted to discuss my concerns with the owner. Instead of speaking to me respectfully, he decided to treat me like I didn't understand the bill and entirely ignored everything I had just said to him. Which had nothing to do with the amount of the bill. At all. He was extremely disrespectful, disrespected my intelligence and was brash and rude. I would not recommend this dealership if you wish to buy a vehicle with any ounce of honesty and integrity.

Well well well so many things I could say but I'll just start off by saying low pressure, none…read moreactually. Very helpful and really nice bunch of people who work here. They are dedicated to their staff and to their customers. Would I come back and buy here again or refer them. Yes I would. Ask for Bryan. If he's not available he will give you one of his quality employees also even the General Manager Darryl is approachable and friendly. Everyone here is. I just can't promise you hot fresh coffee but lots of variety lots of good values and c'mon down tell em Miss Queen referred ya!

Found my car listed in marketplace, reached out to Ryan. He worked with me to get all the financing…read moreand paperwork squared away before I could make it in the office, without selling it to someone else! I was very specific about what I wanted and needed and he went above and beyond! The whole dealership has been great to work with. I was in and out. The warranty they have is great also. Thanks Ryan!

I don't know about the rest of this dealership, but their PARTS DEPT is top-notch! They ordered the…read morecorrect part I needed, it arrived quick, they called me to say it's in, went to pick it up, on the fly I needed new wiper blades, they gave me the correct ones, both friendly and competent Parts people, and all easy without a problem. I'll definitely get my parts from them whenever the need arises. Now I wonder how their Service Dept is...? Thanks Korum Ford!

Service department. I will never take a vehicle here again, or buy another vehicle from this…read moredealership. Took my truck in 4 months ago for contaminated fuel. A whole new fuel system was to be put in. After weeks of saying it will get started next week and stating they only have 1 lift big enough to lift my truck (highly doubt as they have service contracts with large companies), it was finally started. During the process they broke a bolt off in the engine. They called me asking for another $2400 to pull the broken bolt as insurance was not covering something they broke. After telling them I would not pay for something they broke either we are in limbo and I still have not heard back. We are now past 4 months of them having my truck. I called other ford service centers to see what their policy is on breaking something while they work and all said they would have just fixed it and not charged the customer. I am at a point where I am just ready to have the truck loaded on a trailer and start the process over again with another dealer. As I said earlier I doubt I will buy another vehicle here. Beware if you need service completed here.

I've always been afraid to buy used cars with the impression that I'm paying for something that has…read morebeen worn and used. Also, why sell a car unless there are problems with it, right? My BF did some convincing for a few months before I started looking into used car dealerships. That's when I found Matthew Motors! Never once did I feel the pressure from them the entire time I was there. They just gave us the key to the 4runner we saw online and all the time we needed with the car. We tested the car as best as we could before finalizing the paperwork. I still remember before signing the papers, I asked what happens if there's something wrong with the car as I noticed the car was sold "as is" on the paperwork. They said to just give them a call and talk to them "after all, they are not in the market to sell defective cars". Fair enough. That same day, I drove 4runner around and my worst nightmare came true. THE. HORN. DIDN'T. WORK. Of course, I tested every button in the car BUT the horn *facepalm*. I immediately called them then took the car back the next day so they can have a look at it. Long story short, I had to take it to Toyota to get it diagnosed since they couldn't figure out what was going on. Toyota charged us over $500 just to DIAGNOSE what was going on and when I got the car back, two panels were missing, the cruise control and none of the buttons on the steering wheel worked. They insisted the issue was the spiral cable needs to be replaced which also caused the horn to fail.....alright(*eye-roll*) I took the car back to Matthew's Motor, gave them the diagnosis that Toyota gave me, then Jacob and Levi got to work. Not only did they get the horn working again, but they were also able to get the buttons on my steering wheel plus the cruise control working again(which apparently Toyota didn't plug my car back). Jacob and Levi, if you're reading this, I just want to say "THANK YOU SO MUCH!!" PLUS, the entire time I left my car there, Brian was extremely responsive to text and kept me updated with the status of my car at all times. I will recommend this dealership to all my friends and family and anyone I ever talk to around the Seattle area who is looking for a used car. They are an honest business, will do everything to make things right even though they contractually didn't have to. To Jacob, Levi, and Brian: Thank you for not traumatizing my first experience buying a used vehicle.

I bought my 2010 Civlc here back in Nov 2019 and I cannot say enough great things about this place!…read moreNot only were they super nice & helpful, but my car has been going strong this whole time. They won't sell you a lemon - and the next time I'm in the market for a car I'll be going here again!

I had called and inquired about a 2006 Ram 1500. After discussing it with my bank, I called the…read moredealership to talk about possible price adjustments. I was told that it could only be dropped from $13,994 down to $13.4, which is about what I was expecting. Denis, the finance manager, tried to get me in touch with the bank they finance through, Kitsap. Something between Denis and the bank got misconstrued because the bank was trying to run my credit 30 seconds into the call. After calling Denis back, we agrees to have me come in Friday, March 19th when I got off work. I arrived, was met by James. James was a very nice guy, listened to all of my concerns and answered all of my questions to the best of my ability. I let him know I was willing to work on the unmovable price if they addressed my concerns on the truck. I pointed out a leak and moisture collecting in the taillights. James assured me he would speak to Denis and get back to me Saturday or Monday. Saturday, nothing. Halfway through Monday, nothing. I texted Denis at 12:06 on Tuesday, the 23rd, then called and got his voicemail. I called the dealership, was transferred and he answered right away. His happy greeting quickly changed. He told me that him and James had not spoken so I relayed my findings to him, he said he will have a mechanic look at it and call me back in 20 minutes or so with some sort of update. I texted him again at 3:30 Tuesday to ask when I might expect to hear from him again in regards to the truck. I was told "hopefully sometime tomorrow morning" I texted Denis again Wednesday, 24th at 11:54 asking if he had heard anything. He calls back and says yes, the leak I had spotted was an oil gasket which was replaced but the truck had sold in the meantime. The communication here sucks. I feel like I was being avoided because if I got the luxury of a response, it was days or hours and hours later unless I called the dealership and was transferred directly.

Best car dealership experience of my life. I have never met a more accommodating, honest, and…read morecheerful group of people running a business. I was offering to buy a truck on their lot before they had inspected it, and they wouldn't accept my payment until they performed all their quality checks. They went on to perform significant improvements to the vehicle, despite already taking a deposit on it from me and having the sale basically gaurenteed. Car Village gets major points from me for their integrity and quality of service! I would recommend this place to anyone, and from now on am only getting my family vehicles here!