Will never send a family member or friend here. Heck I wouldn't send my worst enemy here. They tried to stick my son and daughter in law an older model car then needed a cosigner. After an hour or so we left and went to Jim Click Hyundai. They put them in a 2019 car, no cosigner even when they found out that they were 4.00$ short of the down payment Click said don't worry we got it. Awesome people. If you live in Tucson, AZ and need a new car, go to Jim Click. They are the best. read more

DO NOT GO HERE car max only cares about screwing you. They sold me and my girlfriend a 2016 fiesta we are young and were first time buyers and they sold us the car for 11k at 27.9% interest we would have paid just under 30k for the 11k car. They also lied to us about multiple things about the car when I asked why the steering lock was broke they said all new cars come like that and didn't wanna tell us the car had been stolen before. DO NOT TRUST car max. The person who lied to our faces was kane from car max. Ended up going down to Chapman Tucson and drove away in a BRAND new suv with cheaper payments read more

My husband and I went to the Tucson CarMax to look at mainly the Mercedes and BMW Crossovers and possible drive a couple. It was a very hot day and the guy that greeted us didn't offer water or one of their umbrellas which we saw available when we were walking out the door to leave. Since I go on their website almost every day to look for these two kinds of cars, it's uncanny but the vehicle history shows that about 9 out of 10 times it's been in 1 accident. When I asked the guy about this, he said something like, "Well, you know they are used cars." What? That isn't a good reason! This only tells me that because they only sell used cars means that most of them have been in an accident. Then, he said all the salesmen were tied up as their short of help but someone would be out to help us soon. We walked around and saw 2 cars that we were interested in and wanted to drive but no salesman showed up. We spent a few more minutes looking at other types of crossovers and still no one came and it was so hot that we were melting so we weren't going to just keep wandering around. As we headed toward the door our guy at the front desk asked if we saw anything we liked and all I could answer was "No!" and kept walking. He could have asked if anyone helped us and if not, he'd find someone. Anyway, by then I didn't want to be helped and I was still mad because of no offer of water which has been customary in every car dealership we've ever been to. I think the Tucson CarMax is just a weak, inferior dealership because their vehicles look like they're the rundown transfers that the other CarMax dealers can't sell. read more

What a joke!!! Went here and felt like a number not a person!!! Stay away from carmax.. They don't take the time to make you feel important and wont work with you! read more

We recently purchased a new (to us) car from Carmax and could not be happier with the result! We spent a great deal of time visiting several other dealerships and had basically settled on a car (somewhere else) before deciding last minute to stop in at Carmax "just in case." I like that I can haggle at other dealerships (which I tend to be good at), so although I know the Carmax no-haggle approach appeals to many, it wasn't really my thing. That is....until I stopped in here! Jack Nunez helped my husband and I and was extremely supportive and helpful throughout the entire process. At all times we felt like he really had our best interest at heart and was not simply trying to make a buck from us. He was great accommodating our entire family (we have twin 9-month-olds who were with us) and was gracious with expediting our service and allowing us to take breaks from the tedious process when the babies had reached their limit. He even offered to show us all of the ins and outs of the new technology in our car (including the Sync system, etc.) at another time since our babies needed to get home! Most salespeople would be happy to get us out the door - then never really follow-through with helping us learn the car. But with Jack - not only did he help us with all the technology stuff, he even sent a personalized letter later saying how pleased he was to have worked with us. Again - could not be happier with the experience! A+ for service A+ for vehicle value A+ for available options We'll definitely be repeat customers when its time for the Hubbs to get a new car! read more

Stay away from CarMax. If you know the value of a car, or the value of what you want to purchase, do your homework. They will give you nothing for your trade-in, and sell you an overpriced car. That's car dealings normal routine you might say. So they are no different than any other car dealer, other than portraying themselves as unique. They are rigid, and do not negotiate a better price. They take advantage of people who do not know the ins and outs of buying cars. read more

Full disclosue: I just bought my car from CarMax two days ago so this is only reviewing the process so far. SALES PERSON: Steve P. FINDING A CAR I found a car on their website that matched what I wanted in Phoenix. I called CarMax in Tucson and reached Steve. He happily offered to bring it down at no charge and with no commitment. Well done. NOTE: Do your research and include Phoenix's inventory. I also was checking four other dealers. TRADING IN A CAR I brought in a trade to sell. No negotiating so I was nervious on the appraisal amount. The offered amount was very fair and I was happy. It is a "take it or leave it" scenario but they were great. I knew what the value was from Kelly Blue Book and they were right there. TEST DRIVE When I arrived, everything was ready to go. I didn't feel rushed nor that I had to wait. Smooth experience around the inspection of the new car, the test drive, etc. Steve never pushed me and did his best to explain to me the features of the car I had questions about. Honestly, I am a die-hard Mustang guy so I knew more about the features and what I didn't, he and I had fun discovering them. CLOSING THE DEAL The "closing" so-to-speak on the car was easy from Steve through the business office. All were curteous, friendly and willing to help. They even agreed to take off the "CarMax" sticker when the last dealer I bought a new car from refused. Never a nudge, a push or pressure. I felt like I was in the driver's seat (no pun intended). AFTER THE SALE Here we had one hiccup. An item was missing from the car in my opinion but I won't bore you with the details. I had an honest conversation with Waylan (the manager) on the phone. We went back and forth a little bit but I offered to him that I will respect whatever decision he makes. If it is my cost, then it is. He just called me back and in the interest of customer service and my satisfaction, he's going to take care of it. Please note, I AM A SALESPERSON and have been for years. The true test of a company is after they have your money, how interested are they in you? Waylan turned a small tarnish on the transation into a positive experience. RECOMMENDATION Definitely do you research on the car you are interested in. Know the option packages (you can get the VIN from CarMax if you wish and pull the original window sticker). Find one or two that match your desires but be a little flexible. Get the values from Kelly Blue Book. Go in knowing exactly what the car is worth. You'll rest easier knowing that since the price is non-negotiable, you aren't overpaying. They seem fair on their prices. You can then spend the entire on-site experience on the car itself. Be thorough as you would with any used car purchase. Get it out on the highway and be attentive to how it drives. I'm pretty meticulous so I was checking brake pad thickness, engine leaks, I even crawled under the car as best I could looking for dents (high centering, etc.) or other anomalies. They are happy to let you do all of it. So, from one salesperson's perspective (and I'm not an easy one to please but I'm fair), I give them a big "thumbs up" and they'll see me again. I'll even mention it to a few friends and to be honest, I think I've already told four of them and it's only been 48 hours. read more

I will never buy a car anywhere else! Easy no hassle experience. Car history is transparent and our sales person was top notch. He helped me find the perfect commuter car that we needed. read more

Holding back 1 star for now. Just bought a RAV4, and am very happy: salesman Jay F was knowledgeable, listened to what i wanted, and what I DIDN'T want, found me some good choices. He stood by patiently while I inspected, debated, and decided. I had the vehicle xferred from TX, so was apprehensive- MY mechanics have now checked it out from bumper to battery to bulbs to sparks plugs and shocks. After all that, just one minir item, and they are fixing that now. CarMax Service is slower than my mechanics, but I think they have higher volume, so holing that last star til I've got it back and driven it a bit. I would both work with Jay again, and recommend him....highly ! read more

For anybody questioning whether to buy from here or not, do it! It was the best car buying experience I have ever had. From the first time I walked in (just to look around) to signing on the dotted line, everyone was great! We love the car and look forward to future purchases from CarMax! read more

I literally spent 2 months searching for a very specific vehicle. I found it on the Carmax website but it was 800 Miles away. With confidence that Carmax had completely checked this vehicle out, I spent $300 to have the vehicle shipped and waited 2 weeks. I knew going in that if I chose not to buy the vehicle I would not be refunded or credited the transfer fee but rest assured because the vehicle had been completely checked out. When the vehicle arrived I was pleased that it was exactly what I wanted and was ready to buy it. On close examination under the hood, there was rat droppings which changed my mind instantly. Carmax had another vehicle that I would have considered but Carmax made no mention of refunding my transfer fee or even crediting toward another vehicle. Carmax made the mistake of stating that the rat droppings were 'no big deal' and 'we checked it out after you left'......I know better!! Carmax in my mind could have made it right and probably saved the sale if they were not so greedy and offered to refund the transfer fee!! read more

Other dealers like Chapman and AutoNation Honda would not help to get me into a vehicle. My 98 Honda broke down w/ 300K miles and I could not fix it. I was riding a bicycle to and from work in the extreme heat. I looked online and chose a 2009 Nissan Versa car. I applied for financing and was approved. I have a 3 year payment plan I can deal with, plus my down payment was low since it was all I had. There is no pressure, lots of choices, kind service I will buy my next car from then too. read more

So a week ago from today I traded in my 2013 Mustang for a 2012 charger due to my fiance being pregnant and the Mustang not being the most family friendly car. Honestly I think they got the better deal because my car was fully maintained by myself and the dealership with all work documented and was in better condition both mechanically and cosmetically. Anyway that's beside the point. The whole experience of dealing with patrick when I first walked in to the next couple of visit dealing with natalie and allison was extremely pleasant. They were very attentive to what I wanted/needed and both allison and natalie very helpful throughout the entire experience. I had to drive back to california to get the stock wheels for the mustang in order to receive an additional 2000 dollars on my appraisal which was well worth it even though they kinda low balled me a bit. I'm very happy with the vehicle I chose, the only part I'm worried about is the max care service plan I purchased due to some bad reviews while doing research. Only time will tell and it was worth it. Another good thing I want to mention in the fact that earlier today I actually received a follow up call from allison asking how i waslooking the new car. Thanks allison and natalie read more

CarMax - The morning after I brought it home - Used Car Dealers Near Me - Tucson, Arizona

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knowledgeable, courteous, efficient sales personnel.Vehicle as advertised delivered promptly. Car clean and fully fueled. Personnel efficient in helping insure and register car. Fair price for old trade-in. I can fully recommend them. read more

Carmax asks for top prices of their vehicles which look pretty but are overpriced. Then they want to give you below market trade in value for your vehicle. I understand this is a business but they are a rip off. Also I paid to transfer a vehicle to look at and they said it would take 2 weeks at the max to get here. After two weeks and still no vehicle I went somewhere else and purchased the same vehicle for $7,000 less and $1500 more for my trade in. I am very happy that I didn't go with Carmax. They promise a lot but can deliver on very little. I asked for a refund on my transfer fee for the vehicle I requested and they declined to refund my money. They did not live up to their side of the deal. Recommend looking elsewhere. read more

I am a single older female and was dreading shopping for a car. A friend suggested that I go to Carmax in Tucson. I owned two vehicles and wanted just an appraisal for one and wanted to trade in the other for a newer car. My two sales consultants (Kane Reid and Robert Bryant) were best! No pressure at all and both were extremely helpful to me. I felt like I was the only customer that they were dealing with! Very refreshing. I brought a car that I think I'm going to love! Congratulations to the Carmax team! I will certainly recommend this experience to all my friends! Michele N. read more

Sure, they will offer to buy a car from you today, for cash or trade credit... and they really will. The thing many people probably don't know, is that almost any other used car dealer in town will do the same thing. While shopping around, I found someone to buy my car for thousands more than these guys offered me. read more

When I need a vehicle, I'll come here. I've been to this location 3 times when I was close to needing an auto, but then a family car came my way. I had my best experience here viewing cars, sitting in different cars, & testing out cars. Every employee, every time has been courteous/friendly/helpful. I can't check 5-stars until I complete a sales transaction here. read more

This was our second purchase with CarMax. We originally bought a Mustang with CarMax in Northern Virginia, transferring the vehicle from IL to VA. The process was incredibly easy. Our second purchase with the CarMax in Tucson was the same...incredibly easy. Mauricio was a great sales person. There is never any pressure from the sales people. We did our research of the vehicle (BMW X3) we were interested in and it was cheaper at CarMax than any other dealer. read more

I purchased 2 cars through this dealership. The first experience was good enough to bring me back. We came in looking for an SUV and left with a very pretty Mercedes C300. The salesman showed me all the facts about the car including the information that the car would be under warranty until July of 2020 -- right there on his computer screen. I learned that these cars are serviced ONCE A YEAR. When I dropped into the Mercedes dealer they informed me that my warranty had expired. The manager at CarMax brought in a service writer and together they were very cavalier about it. "He did show you...are sure?" I'm not a millennial who takes this stuff lightly. I'm a seasoned citizen. When I was in the workforce, I used to eat this kind of guy for lunch!! They were smug and not willing to stand by their salesman. Mercedes -- definitely a step up in style -- was very helpful. BUYER BEWARE. Steer clear here! read more

Wow. Walked in with my adult daughter and waited 10 minutes to be acknowledged. Then we were told the car we were interested was in the back of another lot and go take a look because they're all unlocked. So we trudged all the way back there by ourselves in the midday tucson sun, found the car, and it was locked. Trudged back. Salesman deigned to acknowledge us and asked if we'd found it. Told him it was locked, and he said he could go get it and bring it up. Really????!!!!! You couldn't have done that in the first place? Beyond furious that we were treated this way. Would never consider buying a car from these people. You don't have to kiss my butt, but at least treat me with comment courtesy and respect. We went next door to Jim click where we were immediately acknowledged, taken inside and given water, and ACCOMPANIED to the cars we wanted to look at. Guess who is going to get our business? read more

Short and to the point purchased vehicle from this location, day of financing battery is dead, was told it would be jumped and replaced following day, second day of ownership rear windows and doors would not lock, they were fixed. 33 days of ownership check engine light comes on turbo charger wasn't working- CarMax says did you purchase extended warranty- not from here. Well nothing we can do and our thirty day warranty is over and lemon law doesn't cover this. Never will I purchase from here these vehicles are supposed to be checked out and turbo chargers and superchargers just don't go out. read more

In late August, my daughter and I went to Carmax to sell a car. They gave us an estimate, according to policy, that was good for seven days. Because of problems with the title, we were unable to sell the car at that time. We parked the car, while we resolved the title issues. My daughter took the car back just last week (mid-October). She was alone--and that seems to be significant: being alone and being a young woman. The car was a month older with the twenty odd miles it took to drive between her house and Carmax. The estimate came back $500 less than when I--a middle aged white male--was in the room. When confronted with the discrepancy, they pointed to issues with the car (that were accounted for in the first estimate) and market fluctuations. Both rationale might have been more persuasive, if a salesman had not commented on finding such a pretty young woman waiting for him if the explanation of markets shifted from the release of new models to the time of season if the salesman had returned the original estimate instead of holding on to it for her own protection if it had not taken three, then two, men stopping my daughter in a room and repeatedly asking "Are you comfortable with this?" (Newsflash, the answer to that question seems self-evident.) In short, Carmax offers a valuable service, a service that my daughter needed. However, to all appearances, it is a service that carries a $500 surcharge for young, college-age women. read more

I simply came in today to get a appraisal for my car. Payman was awesome! Super friendly. I was NOT pushed to buy another car. I loved that. Thanks Payman for taking care of me, and getting me a decent quote! read more

I was quite pleased with my experience at CarMax Tucson [Oracle at River.] After relocating from out-of-state, I was without the family cars and wanted to purchase one "for a few months." Sales Manager Adair Hommy listened to my situation, and assured me that he would give me "a premium" if I returned it to the same CarMax. This sounded much better than renting a car for three months - so I bought a nice, clean Toyota Corolla. Sales Consultant Terri Dudash made the transaction easy and fun. I did probably pay more than I would have if I bought from a private party, or shopped around for a week or two, but Adair and Terri got me out the door in only two hours. Done deal. Now the reason that I am giving CarMax my recommendation is because after my family joined me in Tucson (with our cars) it was time to sell the Corolla BACK to CarMax. My expectations were low, but I had the car serviced (at CarMax) and then detailed at Mister Car Wash. The day of the "return" CarMax indeed gave me a premium price for the vehicle. Cash money, out-the-door - quite close to the original sales price. I am grateful that Adair and Terri were true to their word. If you find yourself in the same predicament, give CarMax a try. I am glad that I did. read more

Easiest and best car buying experience. It beats the regular dealers with all their sleaze and hype and selling techniques that have not changed since the 1930s. Fair pricing and no hassles. read more

Thought this dealership was great until I had the terrible experience of dealing with Brett Ferguson. Had a deal with one salesman and went in the following day to do paperwork and pick up car. Brett told us that salesman wasnt there, even though he was, so that he could try and steal the commission. Then conveniently "lost" the order done the previous day. Resubmitted everything to try and get a bigger commission. When we tried to call the original salesmans extension, Brett intercepted his calls so we couldnt contact him. Wont deal with dishonest tactics. We went elsewhere. read more

Was a great experience. Our sales person Joe M. was great. Very helpful no pressure, hassle free. We would purchase thru car max again

We decided to start looking for a good used car a couple months ago, after stopping at several car lots we became quickly frustrated with the usual stampede of sales people trying to sell us something we really didn't want, as we were drivi g home my wife suggested Car Max. We stoped in were greeted by a very nice lady named Rocky she inquired if we knew what we wanted. I told her we had no clue, she laughed and took us out back gave us some general direction and said she would check back later. Well that was a first, we looked at several different cars. Rocky would come buy offer us water and see if we had questions. We found a couple and test drove them. Unfortunately we weren't prepared to buy. I told her we would be back. Two weeks later we went back Rocky was across the showroom but waved and greeted us. Needless to say we purchased a car that day. Rocky made the hole buying experience painless, very lade back explained everything. I have to say in 40 years of buying cars this was actually FUN. Thanks Rocky read more

By far the worst car I have ever bought in my lifetime at this place . When taken for service they have to send it somewhere else because they can't determine what's wrong with it. It is a 2008 Volkswagen New Beetle with 37000 miles on it. Who would've thought. read more

Brandon kelley was an awesome salesperson! Made getting a new car and trading in my old one a breeze. It was fairly quick, extremely painless, and I found a car that will hopefully last me for at least 10 years like my last one did. Thanks carmax! read more

Just purchased a used car from CarMax. What a great experience. I worked with Brandon K. to find the right car. I must have spent 2-3 hours test driving different cars. (Even after I had looked everything over on the website, which is quite comprehensive.) He was endlessly patient with me, AND my horrible driving, not to mention awful jokes.. The whole purchase process was efficient simple and relaxed. I never once felt pressured or "Sold" on anything. I have to admit I was pretty anxious about car buying. My last experience car buying was nothing but endless struggle with shady dealerships, and I walked out of that office feeling like I'd been bent over a barrel. This time I walked out with a smile, and feel that I really got a great deal (They even gave me an OUTSTANDING quote for my "trade in" which was above Kelley blue book. On a 17 year old car! AMAZING.) I really can't express what a good experience it was, and especially how pleasant and helpful it was to work with Brandon. I will definitely recommend. read more

I wish there was a way to give a negative star. How does a business not honor their quote? They told me one price and after keeping my car for days they triple the price. When Keith quoted the price it wasn't based on any variable. Don't do business with this company, they don't honor their employees quotes. read more

My husband and I needed to trade our car in for one we could tow behind our motorhome. We stopped at several dealers and found Steve at CarMax in Tucson to be very helpful. Long story short, Steve gave us a fair price for our trade in and we put some money in to boot and got a towable car with low mileage. We felt CarMax was a dependable dealer and would stand behind their car. It seemed like it took forever to get through the paperwork, but all's well that ends well. We would go back to CarMax if we're vehicle shopping in the future. read more

Had a great experience getting a great vehicle. Payman, the salesman was very good. He did not pressure us and was very honest with his dealings. I would recommend this place to all family and friends. read more

I recently took my 2011 GMC pick-up into CarMax to see what they would give me for it. I was down-sizing to a less expensive vehicle and told them up-front that I already had a vehicle picked out and had no intention of buying from them. No problem and no pressure. I received an estimate that was extremely competitive. I was totally satisfied with the number they gave me. The estimate process took about 30 minutes. They gave me a 7 day voucher which I brought back in 3 days and did the deal. The business end of it took about 30 minutes and I left with a check in my hand. My remaining loan with my bank was paid off within 10-14 days. I dealt with Tyler for the estimate and Bryan for the business deal. Both were pleasant and easy to deal with. I would do it again in a heartbeat and was very satisfied with the process. read more

Carmax sucks. I brought the extended warranty from Carmax. I took my car in there because my air conditioner was not working. They said they couldn't find any thing wrong with it. When they had it they said it worked. Then when I got it back two days later it stopped working again. I left it there for a week and they still didn't find anything wrong with it. Why is it that when they had it they couldn't find anything wrong with it. I told them I wanted fix because my warranty was going to be up. When my warranty was done it stopped working completely. They said they was nothing they could do. When I first took it in there when it was still under warranty the service man named Jaquan saw it didn't work. Then I took it back after the warranty has expired and they found something wrong with it. Now I have to pay. What a joke. read more

I just have to say that I had the best experience at Carmax!! El Stallone was my salesman and she was amazing! About a month ago I began my car search on tight tight strings. After so many trials and tribulations I finally was referred to go to Carmax, so I decided to call Carmax just to see if I could potentially get approved (even though my credit is so bad) and I did with $1000 down payment. I got approved for a 2010 Honda Accord, completely shocked I had the vehicle transferred for free down from Gilbert and was notified that it was on the lot and ready to be looked at! I came down we test drove the car and everything was good. Although my situation complicated things and prolonged the process just a bit, El kept the car on hold for about a week and a half, and finally when it came down to actually buying the car, El was willing to help in any which way, weither it meant her driving my vehicle home just so I could finally get it, too texting me reassuring me that we would get this car, also checking up after I finally got the car to make sure everything was good to go. I think it's safe to say that after this experience I made a really great friend!! I had an amazing experience at Carmax and I would recommend anyone to go to Carmax!! They were willing to help me out since the beginning and never once gave up. read more

CarMax - Used Car Dealers Near Me - Tucson, Arizona

Nothing but a positive experience! Usually car buying is a stressful experience full of pushy sales people trying to get you into the most expensive car on the lot, but that isn't the case with carmax! Wonderful and helpful staff that are truly interested in getting you into the best car for your needs. I didn't end up buying a car from them this time, but I will certainly remember the pleasant experience I had while working with them. I wouldn't hesitate to send friends and family to their dealership! read more

My 2002 Honda was wearing away. I went to Carmax. I had done some research ahead of time so I knew what I wanted to look at. I test drove about 4 mid size to full size SUV's. I worked with Vic M. He was so kind and knowledgable. He did not pressure me or try to get me out of my comfort zone. My husband an I took 24 hours and decided on the Acura MDX after discussing a payment plan and down payment. We came back on Sunday to retest the vehicle and I knew that was the one. We came prepped with our bank account statements, insurance card and proof of license and current registration papers. We were approved for a great interest rate. This takes ten minutes. I also had to trade my old vehicle in. The retail I got back was what I expected. Not too high or too low. We walked out of there with a 2008 MDX. Now on to service. I too, had an issue with the lumbar seat and the center console. Both were corrected the next day. My advice is to take it to your mechanic ASAP. Get the carfax and really scrutinize what is not covered under the warranty. Used cars do have issues so be thorough. I miss my Honda EX but love my new SUV and the customer service. The service department was fine. I may take mine to Chapman Acura for troubleshooting and diagnostics in the future. read more