Recently, I bought a car from CarMax Wednesday May 11th and experienced an issue within a couple of hours later that day. I took it in to get checked out and to also ask why a car on their lot is supposedly ready to drive in good condition, but it's actually the complete opposite. The girl in the service department said that we wouldn't place a car on the lot if it has issues. Are appointment setters now mechanics?? That wasn't her place to speak on behalf of something that's not in her field. Does she know every car on the lot and their condition, like mines? They weren't able to see it that day and asked if we could bring it back Monday. So they expect me to just keep driving it the way it is and worsen the problem?! Clearly she was wrong because I brought my car on Friday, May 13th and it's still there as I'm writing this.I put money down on this car and I feel like I'm being treated like I'm just an object and not a person. My car was checked on Monday 16th, and I received a call around 3pm that afternoon telling me that they couldn't find anything and they will try again tomorrow. They drove my car for approximately 10- 15 minutes and somehow came up with an answer. Where's the effort?? I felt like it wasn't taken seriously and there was no effort involved. They need to put themselves in my shoes and they would be equally as frustrated as I am. No one wants to purchase a new car and not be able to drive it. They need to do a much better job with vehicle inspections before selling them which includes test driving them over a good amount of time for any type of sounds or driving issues. I'm not sure who does the inspection, but they need more training before being offered such an important position. Furthermore, waiting at home for a call that doesn't come in until around 5pm. I was told that I need four new tires and an alignment. I was told this yesterday on Tuesday, May 18 and that it's possible that it can take all the way up until Monday, the 23rd. Where are these special tires coming from?? Overall, I'm not a satisfied customer and I'm very unhappy with the service they provide. read more

Purchased 2 cars from CarMax this year. Worked with Jesus Rodriguez in sales and Antonio....forgetting his last name. They were great! Highly recommend. read more

We recently purchased a vehicle from CarMax and had a great experience. Josh helped my wife without pressuring her at all and was very helpful through the process. They made the paperwork very easy and even registered the vehicle for us. I would highly recommend going to see Josh if you're looking to get a new car! read more

Worst experience ever! Don't go to this place. They say it's a hassle free 30 day return if you don't like the vehicle, let me tell you the last two months have been a pain in the butt for returning a car I bought. somebody on carmax end messed up didn't pay off my car I bought sent me the check instead, so I did what they told me to do which my loan still had a balance they said they would pay off the balance. Nobody did what they said so now I have two car loans which they have the vehicle . The first car that I bought that I did return and now I have fees from my bank people say they're gonna call you back nobody calls you back Almost feel like I'm getting punished for returning the first car. I do feel bad because my car saleswoman was amazing and I know it's not her fault she would totally get a five star review but unfortunately, the experience that I've had with everything else it's been a nightmare. read more

Again, disappointed. This used to be a great place to shop with knowledgeable sales people. I had a car on hold & due to the severe rain storm we had, I canceled my appointment and made an appointment for 2 days later. Not only did they not have us down for an appointment, the car I told them to hold was no longer available. They never alerted us and never put us down for the appointment. I understand they have to sell cars when they can, but why HOLD them for you and then sell them from underneath you. We ended up with a salesperson that would not listen to us and then made me walk the entire parking lot when I told him where the car I wanted to see was probably parked. We ended up leaving and I doubt we will ever go back. This place is now black balled from us! read more

I was literally dreading car shopping so much but CarMax made it the best experience. Robert Bryant is the best! He helped me at every turn to get the car I wanted! I have never had a better experience buying a car before and I'll never go anywhere else from now on! read more

CarMax - Used Car Dealers Near Me - Tucson, Arizona

I bought a Fiat 500L from them about four years ago. I paid for extended warranty. They have had my car almost 2 months. No one will take my calls or tell me when I will get it back! read more

An accident left us unexpectedly car shopping and I can't think CarMax enough for the pain free car shopping experience. The prices we believed to be extremely fair which was great since they don't let you negotiate. Miguel was great to work with and turned what could be a stressful situation into a breeze. Thank you so much to everyone that helped us today! read more

Happy I bought my car through them, taken care of me well so far and make sure to get the premium warranty, it's worth it! I just had my whole engine replaced and they helped me through every step. read more

If any of you actually did a little home work and research you wouldn't make the mistake of shopping here. Carmax asks more for used cars than anyone else. They have outrageous interest rates. They give less on trades and they will not lower the price on anything, even if another dealership has the same car for a lower price. Look it up for yourself, if you see a car you like, search it on Autotrader and you'll see that other dealerships generally ask a little less and they're willing to haggle. I've been to Carmax and gotten trade in appraisals, they offered less than any dealership I went to. This place is the biggest rip off, but thank god for stupid people cause you keep Carmax in business. read more

If you want to give your car away.... take it to carmax. Nada and Kelley blue book was over$2000.00 higher than carmax was. Bought cars here before but not this time or ever. Giving 2 stars because the salesman was very good. read more

DO NOT BUY A CARMAX USED CAR! BUY A NEW CAR - NOT THE PREVIOUS OWNER'S PROBLEM I am so sorry for this, I have never written a poor review. Our CarMax vehicle STALLS AT LEAST ONCE A WEEK. CarMax Service couldn't originally find a problem. This car is dangerous and did not pass 2 smog checks (one in AZ and one in CA). After another CarMax repair in Tucson, I will drive 600 miles round trip to CA for a third smog check. This is ridiculous. DO NOT BUY A CARMAX MAXCARE EXTENDED WARRANTY. We should have saved the $1700 warranty cost plus $500 MAXCARE service deductibles and gone to a dealer for emission control repair which would have been covered under warranty at no cost. There is no economical legal recourse either because the MAXCARE contract requires you to pay for your own arbitrator - a minimum of $750. My poor rating is based on: -1 not actually repairing the car and sending it to another dealer for repair -1 holding the car for a week without apprising me of status -1 not honoring an insufficient prior repair for the same problem -1 not honoring an emissions warranty that should still be in effect +1 because CarMax paid for an extra 3-days car rental (10 days total) - thanks Again, sorry guys. read more

We had an awesome experience with Jenn. I had reserved to test drive the car we wanted online, was preapproved for financing online and she worked to get us the best APR !. It was definitely smooth, transparent and no haggle! This is our 5th car with CarMax and wouldn't go anywhere else! read more

I bought a car from carmax 6 days ago, it needed repairs from Audi Dealer across town about 1hr from me. Since I've had HORRIBLE experiences with their service dept, not ever returning calls regarding when car was ready for pickup, never answering phones, EVER. It's been the same problem for almost 7yrs. I worked with the GM this time and he was offered to provide a loaner to be brought to me at the east side dealership. Yesterday I called GM as instructed after my 40k cash pay car was checked in to service to see when I could expect the loaner. I was told GM was in a meeting, I left a detail voice message. I waited almost a hour, no callback. I called again and customer service person said notes were in my file stating NW Carmax was to provide loaner or use enterprise Keating for a car. My car needed to be there 24-48 hours. She couldn't set up the loaner or rental as GM only had that authority. I left GM another VM. After 3hrs with no callback, I yanked this car from the service depth and took it back to NW CARMAX. They were "SORRY", their solution was to sell me another similar priced car! I refused, recieved a check for my trade in, now I have to wait 1-2weeks or more to get the $27,000 returned to me. Now i have no car. WORST SERVICE EVER!! BEWARE, you will be sorry. I will NEVER buy a car there as long as I live!!! read more

Carmax is awesome for purchasing a vehicle. No pressure, no sales person walking around you and harassing you. However, their service is not that great. So if you still have warranty, go for it. They are awful to give you a rental if they need to keep your car for extended days, even if you have extended warranty to cover. It takes 2 days for them to approve that. In the meanwhile, you don't have a car. Their shuttle service is awful, they only take you 5 miles range and one way ride only. Some of their service people don't seem to have good knowledge of services, they don't follow up when they say they will call you at a certain time. They are not open on the weekends, so it's even harder for working people. read more

Wow! What a great Team I worked with at CarMax. From my sales person Zulma, to the manager, to the sales office staff - all great people. After my car was totaled in a hit and run accident, I was still a little shaken up. But everyone there was wonderful. We ran into a glitch where the interest rates had gone up from the time they had first run my credit. But the manager spent at least 30 minutes on the phone getting them to honor the interest rate from my 1st credit report. That was awesome. And best of all, I LOVE MY 2014 HYUNDAI TUCSON! Colleen C read more

I sold a car to carmax after the local Subaru dealer made an insulting offer for the car. Carmax offered 1/3 more. Everyone at carmax was helpful, cooperative and friendly. read more

The best car buying experience I've ever had! Myron was very knowledgeable! Him and Tyler were very flexible with me and always kept in touch to make sure I was happy and accounted for. Thank you both for your amazing customer service! Will be recommending carmax to people from now on! read more

These creeps sold my information! I didn't sell my car to them, because their offer was very low. Before the end of the very next day, i was getting robo-calls from other cons trying to talk me into paying huge fees to "help" me with selling my car; and more cons trying to sell me crap. read more

Sure, it's the Circuit City of used cars, but you don't leave there feeling like you got screwed like you would at a used car lot. If you know about the used car biz and are good at haggling, you'll probably get a better deal from some greasy used car salesman. If you're a regular person, Carmax is the way to go. The price on the sticker is what you pay. They don't pressure you to buy right away. They don't play with the numbers to make it look like you're getting a deal. They don't force the extended warranty on you, although they do mention it. You can do most of your shopping there online. If the car you want is in another town in-state, they'll transfer it for free. They walk you through the sales process and don't ignore you once you've signed the papers. This is the future of used car sales. read more

Made buying a car hard. Very unprofessional staff made child like mistakes and ran my credit 2x

I had to give them 1 star, but, really it should be a zero star. I bought a car there a year ago, and that car has been in the shop since I bought it. I've only driven it for 10,000 miles. And, they are major problems. Right now, as I write, the transmission has gone, catalytic converter quit, and sun sensor quit. This is on top of everthing else! Their answer? Trade it in for another car from us. Lose the value of my 2 trade ins and start my payments all over again?!? No thank you. I've was stuck on hold with the customer complaint line for 30 minutes and they never picked up. So, at least I can warn others and file complaints. Stay away from them! read more

Go see Steve. Bought a car from them and had to return it for various mechanical reasons. They were more than welcoming and made sure that I left with a product I was happy with. This CarMax doesn't have the highest selection of inventory, but with its proximity to Phoenix, they will gladly have something moved for you to view. My only recommendation is to absolutely thoroughly test drive the vehicle. It seems as if the sales staff and the mechanics are a bit disconnected, and sometimes issues go forward to the sales floor with no oversight. read more

I have had a few car buying experiences, they were horrible! Car max showed me what buying a car should be! It was fast and easy! No blaring music/TV's and bright lights to side track you. The have an amazing play ground for the little ones, not like they will have much time to play on it! When I bought my car I was in and out in under 2 hours! It was painless and more than that, it was fun! The sales guy and everyone there was so personable and truly friendly! I will never go anywhere else to buy a car! They just gained a life time customer. Thank you for making things so easy! I love my car!! read more

We have purchased a total of three cars from CarMax and we have yet to encounter a problem that CarMax was not able or willing to solve in a timely manner. Our first purchase was a beautiful, pristine 2011 Cadillac SRX. We suspected that there was a suspension problem. Upon further investigation, found that there was a recall on this model for a suspension issue. We had the issue addressed by a Cadillac dealer; said it was within the manufacturers specs. Not satisfied, we returned the vehicle to CarMax and obtained our second vehicle, a 2014 Hyundai. Later that year when a part time job required we purchase another car, we bought a 2004 Ford Taurus from a PRIVATE PARTY. When the part time job ended, we no longer needed a second car and decided to downsize and save money on our car insurance at the same time. We decided to turn in the Hyundai and the Ford. After having both cars appraised by CarMax,, we purchased our third car, a 2009 Lexus RX350. We had that car for only a few days when it did not start while we were in the garage. Called CarMax (this was a Sunday) and they sent a tow truck. Once the car was at the CarMax facility, they checked out the vehicle thoroughly and could find no cause for this problem with the exception that the battery needed to be recharged. We were given a rental car, at no charge, during the time our car was in the CarMax shop. In the meantime, we obtained the history on the car and found that the car had been maintained on a regular basis but in addition, it had a history of just "stopping" for no apparent reason. Generators, alternators were replaced but it seemed that this particular car continued to have the same unresolved problem. We suspected that the problem may have been linked to an after markert DVD player in the headrests. At any rate, we liked the vehicle, it drives like a dream and is very comfortable but we didn't want to chance a similar situation. We exchanged the vehicle for another that had less mileage, was $1000 more and located in California. CarMax waived the usual $249 transfer fee and had the second Lexus brought to to the Tucson location. We finished the paperwork, took position of the vehicle, haven't had any problems and the CarMax people could not have been more helpful, more accommodating and gracious and responsive to our concerns. I told them and I stand by what I said, "I will only purchase a vehicle from CarMax." I don't feel like I am walking through a meat market and I like the no haggle policy. Bret Eastburn (manager),Tyler Bennett (sales associate), Patrick Porter (satellite service manager) and Steven Lovell (business office associate) along with the mechanics/technicians----KUDOS! to all. CarMax is the best because they have the best personnel guiding customers through the process of buying a vehicle. Billie & Gordon Barron Tucson, Arizona read more

I went into CarMax on Friday thinking I was just there for an appraisal offer on my old car, but I went back on Saturday to buy a new (used) car. This is the second time I've sold a car to CarMax and bought a new car from them (the last time was in 2008). They really take the concept of a used car dealership and turn it on its head. There is no pressure. The staff seem to really like their jobs. And this time, I was very surprised to find CarMax's financing offer beat my credit union's offer by an entire percentage point. When I walked into CarMax on Friday, I honestly believed they had no cars I was interested in. But we had a little time to kill (it took almost 35 minutes for them to appraise my old car) and I thought I was humoring the sales associate (Steve, who was GREAT) by letting him show me cars on their website. I wanted a hybrid, I wanted it to be 2 years old or less, and I didn't want it in silver or white. Cars matching these criteria are in short supply here, but I was absolutely shocked to see a Ford C-Max (a model which I didn't know existed) in bright blue. I was up front with Steve that I would not be purchasing a car that day, although I did test-drive the C-Max and really liked it. Its size and shape reminded me so much of the Toyota Matrix I had been driving -- and loving -- that I couldn't get it out of my head all night. When my appraisal/offer-to-buy came out, it was higher than I expected. My car was 10 years old, had visible damage in several places, and had been through a HUGE frame-rending accident a few years back. I didn't know if it was worth anything at all. But just like last time I had a car appraised at CarMax, the offer was much higher than expected. The things I value at CarMax -- integrity, honesty, and straight-forwardness -- are not the sort of things that spring to mind when you think about car sales. I was happy to buy another car here, and happier at how fast and easy they made it. read more

Like the other person wrote , if you're trying to sell your car go else where. 2000.00 below Kelley blue book value. Do your research so you're prepared to say "no deal" Friendly quick staff gets them two stars. read more

I was searching for a new car, and Carmax kept popping up. So I decided to search their website and finally found a few cars that sparked my interest. Finally I called and spoke to Jeremy who was very friendly and knowledgeable. Jeremy seemed very realistic in his comments and setting the proper expectations. As a result of a good "web surfing" experience and initial phone call contact I've decided to go in and see the inventory and meet the staff in person. So far so good! read more

I have now purchased 5 different vehicles through Carmax. I don't know why anyone would buy a used car any other way. Throughout most of my purchases, everything has gone perfectly. However, the true test of a company's service is not when everything goes right, but when everything goes wrong. My last two purchases ran into issues. Neither time was it the fault of the Tucson store. The first issue was a few years ago when I purchased a Mini Cooper that was listed as being a Cooper S. I had it shipped from Florida and realized it was a regular Cooper once it arrived. It was mistakenly noted as an S at the Florida store. The Tucson store promptly repriced the vehicle, and gave me a myriad of options to choose from in order to make it right. I ended up purchasing the car at the lower rate, and the manager told me that in the future he would move another vehicle for me for free. Fast forward a few years to a few weeks ago, and I found a car I liked online and went into speak to them about it. My sales rep, Joe, found the information for me and asked me what I wanted to do. I mentioned that the manager had offered in the past to move the car for me for free because of the prior issue (I didn't expect the GM to remember but it was worth a try). Within three minutes, the sales manager had verified with the general manager (who immediately remembered making the promise - mostly because issues like this happen so rarely that mine stood out) and came through with the free transfer. Once the vehicle arrived, a check of the features made me notice that although it was listed with having navigation, and was wired for navigation, it was missing the navigation control module, as well as the owner's manual. Joe and the management team promised me that they would make it right and told me Carmax's policy is to reimburse a customer for the purchase of a missing manual. I picked up the car on Sunday and I love it. I spoke with Tony in the sales department today and he was working with the manufacturer to get all of the appropriate information for the navigation control box so that it can be ordered and installed by Carmax for free (to make it right). So, overall, five cars and five completely satisfactory transactions later, both of my current vehicles are Carmax vehicles, financed though Carmax and when I ultimately get tired of these cars and I'm ready to trade, these cars will go back and I buy my next car from Carmax. tl;dr- Carmax is great. Don't buy from anyone else. All promises are kept, at any cost. And if you get Joe as your salesman, tell him Matt sent you! read more

Purchase my first Suv with Carmax, excellent thanks Bradon, and Joe.. . I got a better interest rate and it was top notch service, Highly recommened!!! read more

I was very happy with Carmax in Tucson. I went to them twice before I purchased a car. I found the sales people quite friendly and eager to help. What strikes me about this place is they try to not make it your usual used car dealership. They aren't pressuring, they are laid back, and they give you 7 days to think about selling your car to them if that's what you come in for. I just bought a car from them, an FJ Cruiser, after considering lots of vehicles and taking test drives. I got to just sit in various vehicles more out of curiosity than want to buy, so that was fun of them to indulge me. I got to start the motors of a newer VW Bug and drive around some sporty looking vehicles. In the end I was pleased with the huge inspection they make on each car so you're buying one with guarantees, and you can return it in 5 days if you don't want it. I took the extended plan so I can bring my FJ back in for any repairs needed/oil changes. I had the FJ for almost a year but finances changed for me and I sold it back to them. They bought it back at Kelley Book Blue value so I came out ahead and not having to owe money, and that was awesome! My only knock at Car Max was a weird experience in their service department. They rotated/balanced my tires during the 30,000 mile inspection. This cost me $399. It wound up they didn't notice or tell me about a very bad, balding tire and it almost blew on a trip I took which included some light off-roading. I told them I wasn't too happy and they took it up with the mechanic, but I never heard anything and wound up selling it back shortly after. Overall though, excellent! I highly recommend Carmax. read more

Update: Today is Saturday, April 21st (the Jeep was brought into CarMax for warranty service back at the end of March). Jeep has had my vehicle since Thursday. Started working on it Friday. Don't know when I'll be getting it back. Hope it's Monday. Lesson learned. If I ever buy another car from CarMax, I will immediately take the vehicle in to my local mechanic and have him go over it. If there is a problem found, I'll return the car to CarMax. Period. When I buy a vehicle from a reputable seller I don't expect mechanical problems, especially after CarMax was supposed to have performed such a careful check of the vehicle prior to putting the car out for sale. read more

Great service. Amazing experience. We will be back when we get vehicles for our teenagers and when it is time to replace the current vehicles. read more

My agent was a Jason Wilson. Right from the beginning he was more concerned with getting us the vehicle we wanted not what he could sell us. When we finally made a selection, they stayed open after hours for us to get the purchase done. He explained every facet of the contract and never once tried to sell us anything extra we didn't want. I definitely recommend this dealer to anyone looking for a quality car or truck. read more

If you are looking for a car, this is the place to go. And you have to ask for Jay Freeman. Jay made the process painless and quick - he is the best. read more

They let me return and exchange a Mustang because I wanted white instead of black. No questions asked type of policy. Awesome service!!

I went in yesterday to purchase a used car after doing a preapproval application. I wanted to see 5 cars so I knew it might be time consuming but I was actually wrong. They gave me Ros as my salesman and he quickly led me to each car. He was very efficient, while I looked at one he would get the next one open and ready to view. He had great knowledge between the difference in cars as well. He was wonderful at accommodating myself and my husband but what impressed me the most is what happened after my purchase. When we arrived home my husband realized he had lost his wallet. Ros went to great lengths to painstakingly recheck each car and all our footsteps during our visit. He called several times with an update as well. We did end up finding the wallet and we are very happy. Our salesman was amazing, wonderful experience, way to go above and beyond each step of the way. We are both currently carmax customers and they now have earned our business for each future car as well as recommendations to anyone we know! Thank you Ros and carmax for a great car buying experience! read more

I recently purchased my second car through CarMax and both purchases were great experiences. The people are totally customer service oriented and their 30 day warranty policy assures that if any problems with the car are discovered, they take care of it. read more

Avoid this place at all costs when buying a vehicle. They pride themselves on being "different" than other dealers with their no haggle pricing, but not only is it a horrible idea not to negotiate when selling a car, they come across as rude and unconcerning. They also went on to bash car dealerships and try to scare me out of going to other sources. Horrible company from the top down. read more

I always herd that this place was a hassle free place to buy a car. I can truly say by my personal experience that it was. There wasn't those stalking sales associates that don't even let you breathe, just one great one Rocky, that was there in case we had any questions. We were free to look with patience and when we finally decided on a vehicle, the whole process was easy and fast. The best experience for me ever! I'll definitely go back on my next purchase. read more