I bought a 2021 Ram with 50k miles on it. 1500 miles later it had $6600 worth of engine issues...They took 0 fault. DO NOT BUY A CAR HERE read more

Felicia and Margie were amazing! The service was immaculate. The process for our new car purchase went so smoothly. They were both so helpful and friendly. read more

Best place to buy or sell your car .Very comfortable experience both ways I bought and sold to them zI would definitely do it again .The employees there are amazing always willing to help and explain everything about the process. If you want a easy process of buying or selling a car this is the place . read more

do not buy from them ! last year I bought what I thought was a 4=wheel drive vehicle, exactly what their ad said. I need a 4-wheel drive vehicle for work to make sure I get there in all weather. when I realized it was not and contacted the location they were all apologies and said they would work with me to buy it back. the minute numbers were discussed the e-mail address I was communicating with and the cell were shut off. no one would direct my call after that. they just want to sell, the car needed oil and washer fluid 2 days after I got it home. stay far away. read more

Love the car, whole transaction went great. BUT when we got home oil was down 2 quarts, wiper fluid was almost out, and 3 days later the a/c quit. make sure they actually do their service check. read more

It took them several days longer than expected to get my 370Z ready for pickup...but once it was ready everything went very smoothly. I had all of my documents uploaded to them before I arrived and spoke several times with my salesman, Jose. When I got to the office I was in and out in no time. Jose was wonderful, attentive, knowledgeable, and super friendly; and very last minute he was willing and able to let me change my appointment and come in a few hours early to finalize my purchase. I will admit I was nervous before I finally got my appointment, as I had read several bad reviews, but I can't say enough about how easy and pleasant my experience was. Great job guys, and especially thank you to Jose!! read more

CarMax - Used Car Dealers Near Me - Waterbury, Connecticut

Had a appt for 2 pm, for which got a few texts and a call to inform about what they offer, upon reaching there was told (without offering any sort of apologies) that there will be an hour to Gould and half wait time. Do we want to wait or not. After speaking with the manager, found out that the company does not have any such process of calling and letting people know if they are over booked. I would not deal with a company who does not respect my time and effort to drive there and waste my weekend. Instead there are lot more dealers who offer online services and respect a customers time as well. Remember the companies who didn't respect customers which went bankrupt who knows this is next...... read more

Matt from maintenance gets 5 out of 5 stars that dude is very nice and understanding. Definitely appreciate everything he's done for me

Due to a clerical error on their part my finance paperwork was done incorrectly. I then paid $600 to transport a vehicle based on their finance offer. Once the mistake was discovered I had to spend several long conversations to get credited back. Even after their error was discovered they did not apologize or offer to accommodate anything. Brian from the Waterbury branch came back on the line and told me I will receive a refund then hung up. This would have been the 4th vehicle I would have purchased from Carmax in about 5 years. Never again! read more

My wife and I found the perfect car online. We showed up on a Saturday, took a test drive and decided to buy. We returned on a Sunday to find that the price had mysteriously jumped by $2000 - AKA they had a fish on the line. Moreover, the physical price tag on the car had been removed and the price removed from the online listing. Carmax's defense was that "the market had changed" (overnight apparently...). We waited over 2 hours to sort this out in their showroom with two young children. Buyer beware of last minute shenanigans! read more

Fairly straight forward process to purchase a vehicle. I paid $99. upfront for them to retrieve a vehicle from the Carmax store in Maine. It arrived in Waterbury several days later. I dealt, initially with Nicole, who was pleasant and knowledgeable about the buying process. My only disappointment was that you cannot use a credit card either for a down payment or to pay for the vehicle. When I returned a few days later to pick up the vehicle I dealt with another associate who was not as well versed in the process since I was not provided with all the paperwork necessary to register my car in the state where I reside. Thank goodness, someone from Carmax had the sense to contact me to let me know that I had several documents still are Carmax. Luckily, I had Nicole's email address and personal phone # and she was able to FedEx the documents to me in time for me to register the vehicle. I would suggest that before buying from Carmax you do some research and have a very good idea of what the actual purchase price of the vehicle you are interested is from other dealers/sources aside from Carmax so you know if the price is realistic. One other piece of information: Before buying the car, I noticed that it did not have an owners manual and it needed a special SD card to get the Navigation system to work. Nicole told me if i bought these items, which I did from a local dealer, Carmax would reimburse me for the purchase. I did buy them for almost $300. and Carmax sent me a check for the amount of my expenditure. read more

purchased a car from car max may 2019, by dec 2019 the car started having issues. By September 2020, I'm having the car towed to the location to "possibly have my extended warranty fix the issues". Unreliable cars, horrible customer service, terrible financing, all they want is a quick service to sell more. Please save yourself the headache and buy elsewhere if you can. My car is undrivable for electrical issues and misfires. 9 pages of codes..... it's all about getting people in out and the door. I would NEVER recommend carmax to anyone. I'm now upside down on a care because CarMax did not fully check out the mechanical status of the vehicle they sold me. ***** also, look at almost all of the 1 start ratings, main complaint is due to issues after having purchased a car from CarMax / CarMax Waterbury ******* trends don't lie. Take the advice and DONT DO IT!! read more

My overall experience was terrible. I was not given accurate information on how to properly handle the down payment, also my license plates were damaged upon removal from my previous vehicle. As someone with a finance background as my career, the policy of not accepting major credit cards for a down payment on a car made no sense to me and should have been stated via phone, text or via the multiple e-mails sent to me prior to purchase as many people do not keep liquid funds on debit cards to just have readily available as needed. I anticipated on putting more down on my vehicle but due to this policy I was unable to. I expressed my frustration to the staff and it seemed as though they were just trying to get me out of there as this was later in the day. I am extremely disappointed and felt almost to tears - a car purchase should be an exciting time, but this was anything but. Would NOT recommend, wishing I purchased from a private dealer when all was said and done as this was way more stress than it was worth. read more

Get Ready for the Show, Covid safety measures but I'm not sure. Making an appointment when I saw several Staff on the phones... in the area so wanted to ask about certain Vehicles but they gave me the runaround they told me they could walk around but at this point in my life I have a broken foot so I decided to take my business elsewhere. read more

Just had the best car buying experience of all times. Nadine was the sales representative who took great care of me. Zero pressure, she was very friendly and professional. They gave me above market value for my car and I got into a beautiful Subaru WRX from their lot. They also gave me a good apr on the loan. Couldn't be any happier with the whole process. I see myself buying my next car there again, hopefully with Nadine, although everyone there seemed like good people. Recommend them 200%. read more

Sold my car to Carmax and received a great price compared to many other dealers. The experience was also extremely simple and relatively quick. Received a check on the spot. Thank you! read more

Just sold my car here. Quoted me way higher than most places and actually paid what they quoted me online. I had been nervous but it went really smoothly for me. read more

Great and attentive staff. Purchased my new vehicle from them. There was an issue with transferring my registration (not their fault at all) and they were on top of the issue until it was rectified. I highly recommend them if looking to purchase a vehicle. This is my 2nd car from CARMAX (first from this location as this one was not open the last time) and I am satisfied yet again. read more

Avoid if you can. Went there to sell my car and dealt with a kevin who come to find out is very inexperienced. Tried to sell them my car from NY and since he had never done this kind of transaction before, said he couldn't do it and instead of going the extra mile for customers and figuring it out, just turned us away after we had already gotten an offer from carmax. Just because your nice to your customers doesnt mean your doing a good job!!!!! Learn to do your job right for the future. read more

Being greeted was the only friendly part of the whole experience. Once after sitting for a little bit, as we had an appointment, we're greeted by a salesperson. It started off alright but wound up being a headache. We were passed off to a second salesperson. We were told it was because the first one was already with someone but wanted to make sure we were okay and ready to go. That was okay. As we were processing trades, after the paperwork portion was completed, the salesperson went to the car and after about 30 minutes returns. The first words said to us was "do you have any pets?" We were confused because the car is supposed to be assessed by it's features and functionality. Afterward, he immediately says something like he saw and killed a flea that got onto his arm. He continues and says something about getting sick when he was a kid he got sick from a flea bite. RED FLAG! The guy, then, gets us another salesperson and leaves to "shower and return". A new salesperson arrives and she doesn't even know that the grass is green. Nice but so flakey that I couldn't take her seriously. Test drive went okay enough but the whole laxidaisical attitude and flighty. Didn't appear like anyone was interested in our best interest in purchasing a new vehicle. By the end of the, so dubbed, experience my wife and I decided not to buy from such an uncomfortable atmosphere. I've had much better service and discussion at McDonald's. We decided to but elsewhere. This was an unremarkable experience to which I'd never wish anyone else to experience. So not shop at this location. CarMax Waterbury, off Exit 25A. Not worth the time and effort. read more

I had an extra car I needed to get rid of, since I can't afford to pay for two cars to be on the road, so I decided to bring the old car to CarMax and have them take it off my hands. I worked with a salesperson by the name of Antonio, and I have to say, he was awesome! He walked me through the process step by step, and he was extremely friendly. The transaction was a bit complicated, because I had just moved from out of state, and rather than register the car here, I just wanted to sell it off. They did a great job working through the kinks and helping me out. I didn't get a lot for the car, but it was 14 years old, and I did not expect to get more than I did, so it worked out well for me (plus the savings in not having to register it here, keep insurance on it when I have a much newer car, etc. etc.) Having never used CarMax before, I found the process to be very easy, and I really liked dealing with Antonio. read more

It was such an amazing experience being that it was my first time ever coming to Carmax. I was a little nervous at first, but the minute I walked in, the staff greeted me and welcomed me, which made me comfortable. I knew what car I wanted and we immediately began the process. Customer Specialist Matthew Biondo is who served me, And I gotta say, it was a honor working with him. He went Above & Beyond with getting me in my choice of vehicle, which was a Chevrolet Malibu 2018. The process went smooth and easy and we even talked about life problems & goals, not even relating to the whole car process. It just goes to show how much they really care about customers. Truly Recommend this place!!! read more

Absolutely horrible place!!! If there was less than 1 star that's what they deserve!!! My daughter paid the $100.00 to have a car shipped from Virginia said 14 days or less, 14 day called and said car is in Waterbury has to be inspected n detailed we will call you shortly! Next day call Waterbury store to find out status and told the car is not there, not sure where it is! Call you when we find out more info!!! No call!!! Call Virginia 4 days later and car shipped as scheduled you need to call Waterbury to find out where car is they can track it... call Waterbury with attitude n says cars not here we don't know where car is.. who told you we can track it?? No calls, no one knows what is going on or where vehicle is! That's how you run a dealership seriously!!!! Absolutely horrible place! Rude receptionist or whoever but they seriously need to get there shit straight!!! read more

Hands down the best car buying experience I've ever had. I was able to do almost everything over the internet and phone and when I got to the actual dealership there was no last minute price gouging like most dealerships. No hidden fees or shady dealings. I know this sounds like a fake review but I am a 100% real satisfied customer. I'll be recommending everyone to them from now on. The staff at this location were particularly helpful and not pushy. Every other time I bought a car i felt ripped off. This time I drove off the lot actually feeling good. read more

Sold me a car. Car needed $4500 worth of repairs. Cracked seat frame, struts worn out, sway bar links shot, front brake caliper fell out while driving it due to a bolt that was not put back when they did the pre-delivery inspection. This is after they claim they do a 120 point inspection on all vehicles. Maybe they do, but not this one. It was obvious. Service Manager denied all. Sent this pile of junk back. Still waiting for my refund of the deposit. No confidence in this dealer. Buyer beware. read more

Gave an online cash offer then lowered it by 1200 when going to actually sell my car.

I use to work in the automotive industry and it is very common for me to get questions from friends regarding car purchases, repairs etc. I had a few ask me about specific used cars they were seeking and although I couldn't help them directly, I suggested that maybe they look at CarMax due to the large inventory they have. The fact that they are a corporate chain and can pull cars from here nor there seems to make a lot of sense. They also claim to select the "pick of the litter" and offer financing as well. A few friends gave it a wack and had very good luck. I figured I'd give it a try myself. I went to CarMax in East Haven to ask a sales representative what would happened if I agreed to ship a car and it came in less than what I expected. His answer was "if we misrepresented the car, you get your money back. If you back out the deal, you pay the cost". I thought... fair enough and reserved a car for shipment. I was told that the car I was interested in only had one minor exterior scratch and everything else checked out great. I shipped the car from Texas to Waterbury. The car came in and upon seeing it... it was not washed, it had dead bugs on the front, bird droppings and road grime. It also had one new front tire, one worn front tire and two different tires on the back. The headlight lenses were yellowed and clouded. It had a noteworthy amount of road abrasion wear to the front valance as well as chips, dings, and a repainted bumper cover. It was an average used car at best. Certainly not the selective inventory of reconditioned cars that CarMax claims they have on their website. When I declined the sale, I was still charged the shipping cost of $849.00! I did look on their website and saw in writing that the freight charges were indeed non-refundable. Seems like the young man I talked to initially about this was ill informed. Although disappointed, I will give credit where credit is due... the facility at CarMax was incredible and the staff was friendly and pleasant to work with. I really liked the no-haggle price format and the no-pressure sales approach. It really felt like they were there to help and not sell. What really surprised me tho was that there was no immediate response to my dissatisfaction with the car outside of "sorry, looks like we need to do better". Geez! I was disappointed to say the least. However... I wrote to corporate and to my sales agent and in detail stating my feelings about the matter. I did receive a call the next day from my sales rep who said that they discussed the situation with management and had some VERY fair recourse to fix the situation. I was pleased with what they had proposed and found it very fair. I will say that although the car didn't work out for me, it wasn't a bad experience overall. I would suggest that if you are going to have a car shipped in, make sure you have your sales person REALLY drill the person on the other end who is looking at it, because everyone seems to have their own level of acceptance. If there is wear and tear to be found, try to get all the details "before" you ship it in. It will save everyone a lot of hassle and expense. read more

Exceptional at buying and selling used vehicles. Service is amazing and emissions testing available

This had to have been my absolute worst experience with a car dealer. Apparently if Google maps can't verify your address they can't get you financed. Never again! read more

When your thinking of purchasing a car from this location check thoroughly at your possible maybe future vehicle. Make sure there's no cracks in windshield, tires treads are at 90 % or above , air works,known last oil Change, under carriage isn't rusted, any signs of prior accidents,blinkers and wiring all good. And check under the hood if you don't know what your looking for bring someone who is mechanically knowledgeable. Everything your car is suppose to offer make sure it all works cause that's what y'all are paying for right? Sometimes the sales people don't check these and it's all up to you to do it. read more

I ordered a car from Nc to Ct around 300 miles $549. paid on sept 13 I was told the car would take 1 to 2 weeks got an email saying come and test drive it on sept 21 but the cars not there. then they say its in Delaware and it will be here on Oct 4. Now they say it will be here on Oct 8. Onlt thing you can be sure of is you will be on hold for hrs to try to get an answer. read more

Walked in with no response or hello. I ask about a list of inventory so the front desk tells me go sit by a computer and he will be right with me. I sat there for at least 1 minutes and no one came over or helped me. Meanwhile two people are sitting at the front desk having all kinds of tun with each other. Never go there again. read more

I loved my experience of purchasing my Honda Accord from CarMax in Waterbury. Everyone was so friendly, there were no pushy sales tactics nor pressure...and lots of kindness! I had my car transferred from ME and was in need of getting it ASAP, and the staff was excellent and stayed right on top of it for me. Yep- I'm a fan! read more

I think we all know how stressful buying a car can be. I had such an amazing and comfortable buying experience at CarMax. The first person I spoke to was the manager Patrick. He was so helpful and answered all 100 of my questions and set me up with Nicole. Nicole is a superstar. Very understanding and tentative. Nicole stayed in communication with me in the whole time and did a bunch of research to find me the right car for me. Last but not least Scott finished up the deal with me and worked overtime to insure I'd be able to drive my new car home. I opted to get the MaxCare plan that they all spoke so highly of. I'm excited to see their level of support down the road, pun intended. read more

Horrible service, scheduled an appointment only to be placed in a waiting area for over 45 minutes. When asked how much longer, they could not provide an estimate an stated there was still people ahead of us when we literally the only appointment scheduled on their screen read more

MY FIRST TIME GOING TO A DEALERSHIP AND GETTING A CAR AND IT WAS A NIGHTMARE!!! I decided to get my first car from CarMax because I heard it was an amazing experience. But the only good experience was saying hello at the front desk! I had my eyes on a 2017 Subaru and my dad was going to co-sign to make the process smoother. BIG MISTAKE! We went though the process and we got approved for a loan no problem but that's when it all went down hill. After the approval process, the manager had to go over the proof of income but IT TOOK FOREVER!!! They had employees coming in and out districting him in a important process but they didn't seem to care. Then AFTER ALMOST 8+ HOURS IN THE DEALERSHIP, they told us come back tomorrow morning at 12 so we can finish the process (Because my father for got his social Security and it was about closing time). They told us "YOU HAVE THE CAR JUST COME TOMORROW" so I said ok. We come back the next day after wasting A WHOLE DAY in that dealership. And they called me right at 12 saying "We are very sorry, but the manager just told us we can't give you the car because you are using it for work". I WAS UNBELIEVABLY DISCUSSED AND BAFFLED BY WHAT I WAS PUT THROUGH INSIDE OF THIS DEALERSHIP!!! EVEN AFTER A BANK APPROVED USE FOR A LOAN!!! Lucky I went to a Hyundai dealership and got my car that same day they called me. My father brought 2 cars from them and recommended me CarMax but now HE WILL NEVER GO BACK OR RECOMMEND THEM AGAIN!! I recommend what my dad told me " There's other options". I never write reviews but this experience had to be shared for anyone that is thinking to get there first car! read more

Tedd was the most helpful MarMax salesman ever. He didn't miss anything, and answered all my questions.

We went to CarMax in Waterbury, CT to look for a car. My son had purchased a car from the East Haven, CT location and had a great experience so we thought we'd give it a try too. Waterbury had a couple cars we wanted to see so we got pre-approved for a loan with them and made an appointment to see a car. We drove the car and then were passed off to another salesperson to look at a second car. We wanted to buy it but was told that it was on hold for someone else. However there was one in RI that they could transfer in for us to see and it would just take a couple of days. This was on December 29th. Just got a call TODAY (January 20th) that the car is ready for us to look at. ARE THEY SERIOUS!!?? We were prequalified for a loan, had plates in hand and were ready to buy last month!! We ended up purchasing a certified, pre-owned vehicle on January 5th from a local Nissan dealership. From Jan 2- Jan 5, I kept emailing and calling CarMax but they never answered the phone or returned my calls or emails. So glad I didn't end up buying ng there since they were highly unresponsive. Not even the people from the CarMax appointment scheduling could reach anyone there!! Great business model, but poorly executed in this case. read more

First visited Offleaseonly in Orlando. More like a assembly line never had just 1 salesman more like 5 and very rude!! Their office is way too small and crowded took over 3 hours to test drive 3 cars and they treat you like you are going to steal the car!. Young kids who know nothing about salesmanship!! Then went to GHgreg, what a joke, unorganized, test drove 3 cars and wanted to drive the first again to compare. They lost they keys and were searching over an hour. Finally sat down to buy and Dealer fees are 3 times as much as Offlease and Carmax. Went to CarMax and was very impressed, professional and very straight forward. Didn't feel like cattle being herded like Offlease. Bought my car 30 minutes later.. so easy like it should be. Never ever Offlease again where my husband has bought 3 cars. He was so impressed how simple and easy it was he will never go back to Offlease. There are other options out there people!! read more

My car buying experience was good, when no one else could help me, they did. Other services not to pleased with. Service department doesn't have hours for working people. And when I paid my car off and was expecting a refund, they gave me the run around and blamed the bank. When I got the real story it was CarMax that was the hold up. Telling the truth to your customers will keep them as customers. Lie to customers and you lose them. read more