My daughters first time car buying experience. She was so excited. Unfortunately the service department has turned a happy right of passage into a nightmare. When she bought the car they spotted a needed repair. They promised to fix it. Ok so far so good . Well she has been there three times. She always has to call them. They do not call her. The car is still not repaired. So basically she has bought a new car that has spent its time at Carmax. read more

I would not recommend carmax at all to anyone! I am now on my second car with this place and I had so many issues with both of these cars and now my car note is so high that I can't even trade it in or else I'll get an even higher note! With my first car, within the first month , my transmission failed and CarMax did replace it for free but for a transmission to fail that quickly is absolutely terrifying! my car kept shifting from drive to neutral while I was driving not even while I was sitting idle could you imagine if the car shifted shifted all the way into reverse? Once Carmax fixed this issue I ended up having issues with my brakes where my brake fluid suddenly leaked. I managed to keep the car for three years before having to trade it in because the mileage was too high and my engine and traction lights had come on. The car I traded in for was a slightly newer Camry with about 72,000 miles on it. I bought that car Labor Day of 2016 And by December my brakes were almost gone... I went to Toyota to get an oil change and they said my tires were good but my brakes were bad and needed to be replaced. Mind you this was after just two months of having the car! I had to replace the brake pads and rotors and couldn't until around February. Luckily my brakes made it until then. Soon after this, my check engine and traction light started to come on and then go off every few weeks or so from one another until the lights came on and stayed on in late March of 2017. I was worried it was my catalytic converter but one of my neighbors who fixes cars told me that my car was misfiring you could tell by the sounds and recommended I get my ignition coil and spark plugs replaced. I kept that in mind while trying to figure out how I was going to pay for this cuz by this time I was unemployed. So fast forward to July, my car misfires very badly and my check engine light starts to Blink and I find out that its from the same misfiring and a few of my mechanic friends told me that this is an issue that probably existed before I even got the car - something that CarMax technicians should have been able to forsee in their inspection of the car before putting it up for sale! You mean to tell me they couldn't have tuned up the car before putting it up for sale? So I get all of that stuff ordered and replaced only for my battery to then turn around and give in early August of this year. So I dish out yet another hundred and something dollars to get a new battery. For a couple of days to seem like everything was finally looking up until all of the lights in my Dash started flashing like crazy and I found out it was my alternator that was now bad! So here we are again and I end up having to get a new alternator! I feel like this is absolutely way too many issues for a car I STILL haven't had a year yet. I will NEVER buy a car from them again if I can help it! read more

I have had the worst first car purchase experience with Carmax. I purchased a vehicle and found out through the manufacturer that the odometer had been tampered with be over 20k miles. Carmax then informed me that they HAD to take the car back. Now they are expecting me to pay thousands of more dollars for the same car that they priced higher on a different lot or take a car that is over $4k less in value for the same price. They have offered to refund me my money since they are required to take my car back however fail to realize it is more than the money. I sold them my car and purchased what I believed was a good car. It would be assumed that after a dealership sells you an illegal car they would compromise to make things right however they won't. I have experienced the worst customer service and seems like Carmax doesn't care at all for their customers when they make a mistake, all they care about is their money and numbers. Will never purchase a car from this dealer again and would advise anyone else to stay far away! Side note: my sales rep Gabe did take good care of me while I was initially shopping. However those above his head are not willing to rectify the issue that the dealership made read more

We were looking to purchase a used, 4-door, 4-wheel drive pick-up truck. Found one here, although it was a bit overpriced we decided to purchase anyway due to the fact that we were having a hard time locating one that we liked at other places. The CarMax interest rate was on the high side but they assured us that if we found a better rate that we could come back in within 3 days for refinance. Also said that only my husband needed to come to refinance despite the fact that I was a co-signer. Found a much better rate from Bank of America. When my husband drove there (25 miles one way from Warrenton) we were told that we were given wrong info and both spouses needed to sign. So the next day we hiked down there with our 7 year old twins. It took 4 hours to prepare the paperwork to sign! So everything appears to be well...4 weeks go by and we make our first car payment. Then we get a call from CarMax stating that they made a mistake and forgot to put a $700 charge in our paperwork! They are demanding payment, which we have to pay out of our pocket. We would have financed this. I don't know if it's just me but I am thinking that they should own up to their mistakes and learn from them, and be more careful when preparing legal documents. Where is the customer protection here? read more

Absolutely worst experience ever!!! I traded my Hyundai to them & got a 2013 Nissan Altima which I loved! After 2 days of driving I realize it was making different odd sounds that a car should not be making, Carmax told me to bring it in so they can check it out, so I did and they gave me a loaner car, they called back a couple of days after and said it was a strap and that they've fixed it and the car is noise free. So I pick it up and obviously nothing had been fix I don't even think they test drove it because the noises were obvious, loud & clear!! So I take it back, they kept saying the noises were normal which I knew they weren't and I was not taking that for an answer, I test drove it with the service girl and she also heard the noises! They ended taking it to Nissan dealership and they still kept saying the noise was normal until finally they say it was the alternator, they said they fixed it but I could possibly still hear the whistling noise, UNACCEPTABLE!!! A car should not make any weird noise, it should just drive smoothly. I waisted time driving 45 minutes to get to them so many times, they kept lying and saying it was normal when clearly it was not and on top of that they said "oh we fixed the alternator but you may still hear the whistling noise" I am extremely pissed at Carmax, I will never go to them again & I do not recommend them to anyone! I ended up returning the car. read more

I honestly wasn't expecting much, but I was so ready to just move on from my old 2000 Corolla that I decided to come here for an appraisal. The experience really was as easy as their commercials portray it--I was in and out in roughly 45 minutes. The associate I spoke with, Samson, was extremely personable and eager to help. There was one person ahead of me for an appraisal, but the time passed quickly, and I still didn't wait long. The offer, while not as high as Kelley Blue Book's estimate, seemed fair, and was MUCH better than the multitude of lowball offers I had received when trying to sell my car privately through Craigslist (without the hassle!). Brittany, who helped me fill out the final paperwork, was also an excellent employee, and even pointed out who I should notify (insurance company, county, etc) about the sale and mentioned that I could send my plates back and get a refund for my registration. Everyone I spoke with could not have been more kind. I did not feel cheated or swindled, and the whole process was super fast. read more

Yaaaaayyyy CARMAX of Woodbridge!! I am so thrilled that I finally listened to my own advice and bought a vehicle from Carmax. For years I have recommended Carmax to friends and coworkers based on my mom's pleasant car buying experience with the one in Laurel. But coincidentally on Mother's Day last year, I traded two vehicles (2006 mustang and 2001 escape) for my 2009 Lexus RX350. I was so pleased with my car buying experience from the very beginning to the end of the two hours (total). I have continued to be happy with them each time I've needed to contact them (even when there was a change in financing from them to my credit union). Today I just finished having some preventive maintenance done at their service center. Jamaal, my service manager, and Derek, my service technician were great!!!!! They were both extremely polite, accomodating, patient, swift and informative. The cost was even quite reasonable. This is the first time out of ALL of my vehicles (approx 10) that I have been happier leaving the "dealer" than I was when I arrived. KUDOs, KUDOs, KUDOs to CARMAX of Woodbridge!! read more

CarMax appraised my car for exactly the price I thought I'd get. I then brought the CarMax price certificate to the Honda dealer, and the dealer came up $1500 in price to match the CarMax price. Thanks CarMax! Also, very helpful and friendly service. read more

Friendly advice: Before buying a car from Carmax, be sure to pull out Carfax report. The Carmax uses Autocheck so you can compare the two reports. My experience I was trying to buy a bmw and after inspecting the car I decided pull carfax report to compared with their autocheck report which shows No accident, No damage reported. However, my Carfax report came back showing there was a front end collision with a deer; car was drivable. Front end collision with a deer is no joke, and it's still an accident. So my point is that Carmax claims they don't sell vehicles with frame damage, how can they claim that when they only rely on autocheck reports? Or they expect everyone to trust them on that? Anyways back to my experience. So I called to speak to a manage to mention my findings from carfax and to see if they are willing to reduce the price due to reported damage from carfax? The manager's response was "ABSOLUTELY NOT" How rude her response was? That was it for me. If I'm rating the sales person, I will give him 4 Stars out of 5, and 1 Star out of 5 for Carmax as a whole. Consider this: 1. Trust yourself, not them. They are there to make money and not be your personal hero or adviser. 2. If you sense something is wrong, don't doubt, believe it; you are right! 3. Spend the $39.99 for additional report to compare with theirs'; it could save you thousands and not to mention peace of mind. If they show you Autocheck report, get Carfax report and vice versa. 4. Buy a vehicle from them during the time of the week when you can take the car to get it fully inspected by your personal mechanic or some reputable shop within 5 days to take advantage of their 5 day return policy. Note: I have never experience their 5 days return policy so make sure it's in writing. Pay special attention to the fine prints; that's where the "got·cha" is. I hope this help someone avoid represent experience. P.S, My experience was at the Woodbridge, VA location. read more

I had an excellent experience at Carmax, working with George Nieuwenboom. He was not hard sell at all, but showed me a number of cars first online to narrow the list and then on the lot. When I selected a car, I had 5 days to return it, no questions asked. I took it to a mechanic who found some issues. Since it was under warranty for 30 days, they took it and gave me a loaner car while they fixed it. George stayed in email contact referring me to the others there. Very good experience. read more

Overall: It was a pleasant experience and we bought the car we wanted. We have no issues with the Honda Odyssey minivan, and thought it was a very good deal. A good deal means a car that runs with no issues after purchase, pleasant sales people/team, reasonable and fair price according to KBB used price guide, and flexibility in purchasing ( we had a pending loan, and lower interest rate from our credit union, but they let us drive the car home w/ their financing. So which ever was cheaper, we could use and cancel the other). They gave us a fair deal on our trade-in, a 2003 Honda Odyssey. We may have been able to get a few hundred dollars more elsewhere, but frankly it wasn't worth the effort and we were happy for them to just take the beat-up minivan let alone get money for it. The downsides. When going for test drives, one of their 'certified' vehicles had a very noticeable passenger side wheel wobble. The salesman wasn't going to mention anything until I said something. To his credit, he agreed he felt something after I noticed it, and didn't try to 'ignore' it away with some comment. Another vehicle we test drove was priced oddly. It wasn't as high as the premium EX-L but more than the EX. Odd. We purchased the CarFax service, and upon close inspection noticed that this vehicle did not have automatic rear hatch door nor sunroof-both of which are standard for the EX-L. It did have leather seats, though. It turns out the leather seats were aftermarket and added to the EX, so they were pawning this off as an EX-L. I mentioned it to the salesman, who upon further research on his end agreed with us. We asked if they would drop the price because it wasn't an EX-L and the manager said no. I don't believe they should have listed the car as an EX-L, when in fact it wasn't. The CarFax also showed this vehicle was shuffled from dealer to dealer, and had an odd history of auctions. The Upside: Be diligent about purchasing a car from CarMax, buy CarFax and use that to determine the history and value of the car. I ended up shopping CarMax online and finding a car in Connecticut with all service records and owner history (one previous owner with all service records including oil changes). We paid to have the car delivered to Woodbridge, VA. They did this quickly and was delivered on-time. We took the car for a test drive and it drove like a new car. The factory leather seats were much better and more plush than the aftermarket seats in the previous fake EX-L we test drove. There was one stain in the car, that I could have taken out myself, but they did it for us and found a couple more stains that wouldn't have been easy to find when they took out the seats - and they took care of those, too. They put on the plates for us and washed the car one more time, even though it was cleaned previously. The paperwork went as quickly as it could and no hard up sells. They did try to encourage purchasing the extended warranty, but I declined. It was with a third party, and even though I have no direct experience with that company I have learned through the school-of-hard-knocks not to go with third party warranties. So we declined. Again, no hard sell, but offered. YOU MUST do your homework. While I don't think CarMax is out to rip you off, they aren't exactly out to help you either. Buyer beware. Get CarFax (but don't rely on that alone, a LOT of things don't end up on CarFax. It provides a good guideline, and what does show-up will tell you a lot, like service records, number of owners, where has the car been, a fleet vehicle, etc.). I have successfully purchased from private seller (Toyota 4Runner) and from CarMax. You can save a lot of money from private seller: less sales tax, lower price, no middleman, you're not paying for heat and a/c, sales staff, admin staff, etc. You really have to know what you're looking for in a car. I do a lot of work on my cars and have a code scanner, and experience with cars and trucks and a good judge of people (even then there are no guarantees). You're less likely to get a true lemon from CarMax, they have a larger selection in one place, you can test drive a variety of vehicles, you have legal protection and can return the vehicle for any reason. (Although note, that the clock starts ticking IMMEDIATELY for returning the vehicle after you sign the purchase agreement and hand over the check). Again, read the fine print. As far as trade-in, they are pretty open that you would probably get a better deal selling the car on your own. Then again you would have to deal with financing, strangers coming to your home, and time used and liability for test drives. Bottom line is that the sales staff were helpful and pleasant, agree with previous reviewers the the service staff aren't very good about picking-up the phone or follow-up, we bought the car we wanted and felt we received a fair deal on our trade-in, and purchase price of the vehicle. read more

James Kenney was our salesperson, and he is definitely five stars! We went the first night and test drove several SUVs, (zero sales pressure), and he's very knowledgeable about the cars and features. Went back the next day and drove several sedans, and he sold us on the KIA Optima. We were in and out of there in less than an hour once we had made our choice. When we got home, we noticed there was a small crack in the passenger window we hadn't seen at the time of purchase (it was raining), we called him and he said no problem, bring it back in to get fixed. This was my first CarMax purchase, but won't be my last! read more

Sold them my car 25 days ago. My bank still has not received the complete loan payoff. Called the Carmax business office about it twice. They said the office in charge of paying will get around to it after the 30-day mark. read more

This Carmax location is absolutely wonderful. The staff is welcoming and pleasant without being fake or pushy. They gave me a better than expected price for my car, and were helpful in taking the tags and EZpass off the car. It was the best car experience I've ever had in many years of buying and selling cars. Absolutely recommend it. read more

THE ONLY REASON Carmax is not getting 5 stars is because of the "automatic free SiriusXM trial." Not only was it not a free trial, but I have had to untangle myself from past due notices. (I now realize when I called them to ask a question, Sirius took that as their foot in the door to say I signed up). If I signed up, don't you think they would have had a credit card number? Unless you plan to become a regular subscriber in the end, decline this (not so) free offer. (Spotify has far more value). BTW, I really do believe Carmax is an unwitting contributor in this, that they are not aware what happens after the car drives off the lot. When I called the sales manager at Carmax, there was genuine surprise, he said they knew the sales pitch would be coming.....and said he planned to share the experience with the sales force. I guess only future reviews will tell if that happens. read more

Efficient and friendly service! I did quite a bit I research before heading over here to sell my car, I had a number in my mind and Carmax matched it to the penny after my appraisal. Took me an hour to sell my car. I feel I got a good deal and I did it while working with very affable, knowledgable staff. Would definitely come back to buy or sell! read more

Ken the sales guy has a real attitude problem. disrespectful, arrogant, and lazy. The Establishment itself might have its merits but we couldn't stomach the guy long enough to find out. Suggest they screen their people more carefully. Compared to this place, putting up with your typical salesperson at a traditional dealership is a joy read more

I sold my car to carmax. They gave me $1000 more than another dealer wanted to. I thought it was worth more, but I hated it. I also looked around the lot. Everyone i worked with there was very professional and very nice. Johnny Neill was great, he was very friendly and kept us company while we waited. We talked for over an hour. read more

This was our third experience buying at Carmax and it will be our last. Horrendous from start to finish. I paid to have an FJ cruiser shipped in from Texas. The tire pressure light was on when we came to pick it up. The salesmen said it just needed some air and had them check the tires. On the way home, the light came back on and has remained on since. When we took the car to pass inspection in Maryland, the state inspector failed the back tires for too little tred. When I called the salesman we purchased the car from the week prior, he seemed irritated we were calling him. He had me fax over the inspection sheet. I called him later in the day and he told me I would need to return the car to Woodbridge VA so they could see the tires. That is over 1 hr each way for me after work. I explained that with running my own business and having 6 children in evening activities, I could not just run over to VA for them to look at the tires. They insisted the car must be returned to a carmax , so I suggested I return it to Laurel and let them pass the inspection as they are in Maryland. Unfortunately, Laurel could not give me a loaner vehicle so it was impossible for me to leave the car with them. Back to Woodbridge I took it and was given a loaner. They acted like they were doing ME a FAVOR. Unbelievable. They proceed to call me the next day to say the tires were fine and that I would have to make the 2 hour trip back to VA then home, then take the car to another inspector. I insisted that they keep the car until they could get it to pass inspection in Maryland. Eventually, 10 days later, I did get my car back with a MD inspection sticker, but truly the back tires look worn . It appears that they just moved the front tires to the back and put the car out for sale. I don't trust that they are safe and carmax will not replace them. I paid $25,000 for what I thought would be a safe car for me and my family but that is not what I feel I received. Dealing with the salesman, the managers, the support staff has been nothing but frustration andarrogance on their part. I have also not received payment for the $65 inspection in Maryland which I was promised, over and over again. We will never buy from carmax again. read more

Great experience. We got an extra 1,000 dollars than the dealership would offer. You can probably make a little more money selling to a private party but that isn't worth the hassle in my opinion. Definitely better than a car dealership. Ask for Sam! read more

We had a car towed to this location on a Saturday morning, but was informed that because they have a small garage and they give their mechanics weekends off the car couldn't be looked at until Monday when the service department personnel reported back to work. Come Monday morning, we were informed that we needed an appointment and because we didn't have one the car wouldn't be looked at for another week (if you're counting, that's 9 days from the time it was towed into their garage). We purchased the extended warranty through CarMax, which is actually contracted out. So you have to call the toll free number to manage everything. Our contract stated that CarMax would provide a loaner car for up to 7 days. Turns out getting a loaner car means going to Enterprise rental car and obtaining a car with your credit card. The warranty company will reimburse you after all is done and you've provided the list of things (receipts, claim # and authorization # provided when you get the garage working on the vehicle to call in to them, etc.) they require. That's real nice... they will pay reimburse you for a rental for up to 7 days, but they can't even get around to looking at the vehicle for 9 days. We have bought three cars from CarMax over the last 10 years or so, but we do not believe there will be a fourth. read more

Absolutely horrible and complete waste of time. Offered me $2,000 below KBB value $4,000 below NADA value, and $1,400 below what my own dealership offered me!!! The only explanation they gave me was they considered the market - when asked what market that was because NOWHERE, on any website, auction, that I had checked before coming was the vehicle valued within $1,500 of the offer they gave. Btw, they took TWICE as long as the max time they told me it would take when I made my appointment the day before. In short this place SUCKS!!! read more

Got a car for my wife from this place. Jamese was so nice. She was so patient and very accomodating. I recommend you to go and look for her. Thanks again Jamese. read more

The No Haggle price and trade-in was fine but that was the end. The interest rates they show on the website are not true. I have over 800 credit rating and the interest rate no matter how much I put down was to be no more than 5%. Well they wanted to charge me 7.45%. There was nothing they could do the salesman said. Don't advertise the rates that way or make it accurate! Also if you do buy there get your payoff price ahead of time and compare it to what they say it is. There was a $160 difference from what my bank told me and what they said the payoff was. Also since they got that wrong and already submitted the paperwork they cannot change the paperwork and had to redo the whole thing from the Richmond office. How do you not have a process that you can't edit if a mistake was made! We did get a free lunch for our troubles but it was an extra couple hours for the whole process. Your bank will have better rates and get your payoff and your experience should be better. read more

We had an outstanding experience at CarMax Potomac Mills recently when we purchased our new used car. Doc in sales helped us get the car we wanted transferred from another location, and was very knowledgeable about the make and model we purchased. He also made getting an appraisal for our old car simple: it was done while we test drove the new car, and he was informative, not pushy, about the extended warranty CarMax offers (of course, being CarMax, there was no negotiating about price.) Natalie in the business office was clear and concise about the papers we were signing, and a few days later, when we needed the car titled quickly for the DMV, got it done right away. And when I brought the car back for some minor issues my mechanic found during his inspection, Lynne in the service department was wonderful. She gave me a good loaner car from the branch's sales stock, communicated with me by email, text message and phone about my car's status and made sure I knew where it was at all stages of the process. She even arranged to send the car to the local brand dealership's service department to look at some issues she thought they could handle better than CarMax's shop. All in all, we were very impressed by everyone we worked with and highly recommend this branch! read more

I went there with my son to give my friend a ride home after they sold their car. We went to the vending machines by a big service desk and a DOG almost bit my son. A tall guy and a blond lady just watched from behind the desk and didnt say anything! carmax needs to think about not letting dogs in if they are not going to ask for the bad ones to leave. No apology or nothing. I thought about test driving since Im getting a convertible soon but since the staff didnt care about us I wasnt going to waste my time or stick around to get bit by a poodle. read more

I bought a 2013 Ford Escape with high mileage but the car was only a year old. Here I am 14 months later with a car that needs a $5,500 transmission replacement. This sucks! Car Max offers me $9,000 for a vehicle I bought 14 months ago for $17,000+. I mistakenly thought their customer service claims stood for something and that they actually inspected their cars before they put on the lot for sale! They lost a customer and I will pass on my view that CarMax sells subpar vehicles to whomever will listen. read more

This will be the last time i EVER !!!! buy a car from CarMax . The first car i bought i never had any problems with it what so ever great service, But the second one 2013 Chevrolet Equinox nothing but problems - brakes problems,radio problems,etc..Long story short they have the worse service department and worse customer service ever !!!! They are super nice,friendly,helpful, willing to do what it takes to give you great service until you sign on that dotted line and the car is your problem !!! and the extend warranty is a joke. I now have to take my car back for service again the fix the same problem this makes it number 3 now and I'm told the my 6 month warranty is no good and i may have to fix this problem out of my packet along with the other problems that a dealership found while fixing a recall !!!! But i can have the dealer fix the problem but pay more of my deductible to the dealer.I can go into more detail about all the problems am having with my car and carmax but what is the point, I'm stuck either way trying to figure this out and come up with the money to repair my car. I was always an advocate for CarMax and told everyone they should buy for them and deafened CarMax from the bad reviews people would say about them, But now i will no longer defend CarMax and i will be one of many people now that say PLEASE STAY AWAY FROM CARMAX !!!!!! do your research and go elsewhere .BUYER BEWARE !!! read more

Went here on a weekday afternoon to get an appraisal to sell my car. I was greeted immediately upon arrival and was quickly entered into the system. There were 2 other people ahead of me, but the wait time was relatively quick and the appraisal was completed in about 45 minutes to an hour. I had already researched the resale value of my car through Kelley Blue Book and Edmunds so I had a min price in mind that I would not go below. My car was relatively new but the paint had some pretty deep scratches and it needed new brake pads. I also had about $3000 left on a car loan. I didn't expect to get the max KBB resale price, but I didn't want the hassle of selling the car on my own and a new paint job on the car alone would have been about 80% of the car loan. They actually beat the min price I had in mind, which fell in the range that KBB said the car was worth. Carmax takes care of contacting and paying off the car loan, which is very convenient and you get the balance of the quoted price minus the payoff as a bank draft check. All the employees were very friendly and I never felt pressured to sell my car or buy one of theirs. The only downside for me is that they don't have loaner cars so you either need to get a ride or to hire a taxi service if you sell your car. read more

I bought my car back in February this year and I can't be more happy with the choice I made! I was lucky to have a chance to speak to Mr. Murphy who has been very helpful ever since. He gave me all the information I needed, answered all the questions I had and he made the car buying experience very easy and comfortable. My husband and I are very pleased with the service we received from him. Now that my husband is in the process of buying a car for himself, of course he chose to speak to Mr. Murphy again! He stays on top of things and in contact with you! If you want to buy a car from Carmax, ask for Mr. Murphy. All in all, I am happy with the service I received from Carmax so far. Even brought my car in twice because of a sound I heard which I thought was bad. The second time I had a very nice guy explain to me everything in details of why it makes that sound so it turned out the sound isn't even bad. They are all very helpful and nice. From now on, my husband and I will always go to Carmax for any new cars. read more

We went to sell our old car today. They said it could be a 45 minute wait. What they didn't tell us, however, was the 45 minute wait was just to get someone to talk to us about our car and explain the process. After we did that, he explained that it would be a 50 minute wait to get it appraised. Then he told us it had been updated to 90 minutes. After an hour and half, they said they were done, and then said it would be another 30 or 40 minutes until we could get the paperwork done. Then the office told us it would be another 20 or 30 minute wait before we could sign the papers. In the meantime, they lost my driver's license. Five employees spent another 10 minute looking, before they finally discovered it had been misplaced in another client's folder. Had they told us it would take 4 hours or more to complete the process, we would have simply come back another time. Who would have thought that the time estimates were merely estimates up to the next stage in the process. We came in at 2:45 and didn't get out until 6:30. On top of that, they only give you about 40% of the blue book value of the car. read more

This is NOT "the way car buying should be"!!! My BMW 335xi was transferred from the Newport News location to the Potomac Mills location, and you would think the car would have a final inspection before being turned over to me... not the case. I took the car for a test drive around the block (speed limit 45mph), and I could feel some vibration but chalked it up to the bad roads in the area. On my way to work the next day (I-95N), I could feel an even stronger vibration at higher braking speeds and also while coasting. All four of the rotors were in terrible condition and needed to be replaced. I was given a loaner vehicle and issue was taken care of during my first visit to the service center which took 2-3 days. I thought my problem was fixed, but again on my way to work I could still feel a vibration coming from the wheels. Assuming the problem was the rotors, I took it upon myself to pay for an alignment and wheel balance myself. The vibration continues, so I take my car in to my local mechanic and he informs me that ALL FOUR of my rims are bent!! This is what prompted my second visit to the service center. I was told my wheels would be replaced with new ones, which I was excited to hear. The service center added that it would take about a week to order the wheels because they needed to be special ordered. They put me in another loaner vehicle while I waited for my car to be serviced. I got my car back yesterday, almost a week after drop off. Again, I thought my problem was taken care of, but on my way to work this morning I can STILL feel a vibration!! I took my car back to my local mechanic to get a second opinion on whether Carmax did the service they offered. My rims are still bent. My mechanic lifted my car and showed me where they attempted to hammer or machine the rim back to round. You can clearly see the marks made in the attempt. The powder coat applied to the inside of the rim was done poorly as well. I have had my car now over 7 days, and have driven it not even half that time. Since it is over the 7 day return policy, I am stuck with a lemon!! I do not, and will not recommend Carmax to anyone. Needless to say, I am extremely disappointed, if I could rate lower than one star I most definitely would. read more

This was my first experience with Carmax, and I am disappointed. Communication between departments is mediocre at best. I received a reasonable quote to sell my car on a Saturday. Told the rep I would return n Sunday when I could arrange for a ride. When I presented my appraisal certificate, the customer service rep, Amy, asked if I have the payoff and if my bank is open. Are any banks open on Sun??? I proceeded to call the automated number to my credit union and got the payoff. Then Amy said SHE needed to hear the payoff so I went through it again on speaker. After I hung up, she said, 'I need a 15-day payoff'. Perhaps Carmax rep should have told me this yesterday when my credit union WAS open. Perhaps a 15-day payoff should be indicated on their website. Perhaps Amy should have started with, 'I need a 15 day pay-off and I need to hear it myself'. I will be charged an additional $150 (to be refunded after their payoff reaches my credit union) because of their lack of communication. Was not expecting this lack of customer service from such a large business. Very disappointed. read more

Purchased vehicle from Car max 2/27/10. Financed vehicle through Credit union. Brought cashiers check to Car max on 3/1/10. Received call from credit union in June 2010 stating car max will not send title to Synergy One credit union. contact car max they stated it was there error someone put my info in as a payment and not a 3 day payoff they also forgot to cancel gap insurance on contract which caused the balance.They stated they would fix error and send title to credit union. received call from Car max finance in June stating I owed balance also received letter from credit bureau were they reported delinquency on my credit report. I also received a letter from Carmax Finance Stating they were gonna repossess my car. Called dealers and car max finance they both denied reporting this info to credit bureau. I want this corrected immediately or legal action will be taken. Their incompetence has caused me undue stress, and now has effected my A1 credit. I should not have to correct there error. Be careful when dealing with this dealership. read more