I was experiencing issues with my 24 year old AC unit and kept getting denied by Select Home…read moreWarranty. Home warranties are such a scam. They would do anything so they wont have to pay for any major repairs or replace them. Both of my neighbors use Riverside Heating and Air Conditioning so I decided to call them. Matt came out to my home and identified the problem. I needed a new coil but they no longer had the part for my AC unit. I purchased a new HVAC system and had it installed 72 hours later by Joe, John and Gavin. They were all professional, friendly, knowledgeable, and very thorough with their work. I will be signing up for their maintenance service plan in six months. Canceled my home warranty and decided not to pay anymore premiums and just put it in my savings account for future home repairs and replacement costs.

I called them in the afternoon. I had to wait a day and a half for a man to come. He came to…read morediagnose the problem. He said it was electrical and he couldn't diagnose any further than that. He showed up for the appointment time 2 1/2 hours late when he left I had was no further along at getting my air fixed and it cost $100.

Don't trust the good reviews…read more 2 year old Carrier Heat Pump not cooling on a Townhome bought new 2 years ago. No idea who installing company was. Property manager jumped the gun and called out another company that was not Carrier authorized who diagnosed it as a freon leak from a bad factory solder joint. $770 to repair from non Carrier authorized company. Called Carrier for warranty coverage and they recommended Holley as they are an authorized Carrier dealer/repairer and could diagnose the problem, then contact their Carrier representative for a solution. Holley confirmed the diagnosis of factory defect with bad solder joint causing all freon to leak out. I was told by Holley service tech, they cannot guarantee the repair or assure me that one of the other solder joints will not leak eventually causing the same issue. I also was told by Holley several times that they would not deal with Carrier for a solution as they "did not install the unit" (when it is not an installation issue. It is a manufacturer defect). Estimate to repair from Holley $1660. Somewhere along the line, Holley did speak with their distributor Mingeldorf (sp?) who offered a $500 credit towards labor to repair the unit, but it had to be used within 15 days. I then got to tinking about the difference in repair estimates. I asked for a itemized breakdown from Holley for the repair and was given this: $470 for 5lbs of R401A $1190 for 3 hours of labor, Misc, Materials (acetylene, copper fitting, solder material) Now lets assume the Misc and materials is $100. That equals $1090 for 3 hours of labor or $363/hr. I have asked for their hourly labor rate 4 times and they will not give it to me. The owner is rude and basically said I need to go somewhere else to have it fixed. He stated that I don't want to pay for anything (which is untrue). It is clear to me that they are deceitful in their business practices as I can assure you that $363/hr is not the going rate per hour for HVAC service. I don't want the repair for free, but I also don't want to be lied to and taken advantage of which is what this company is doing.

We had our semi-annual HVAC maintenance done two days ago. Issak and his coworker completed the…read moretask quickly and professionally with a minimum of direction. The bonus is both young men were pleasant and as has been our experience with Holley since we switched to them, their pricing seems fair.

So we had a bomb cyclone. That's what the news called it. Temps dropped down into the teens and it…read morewas freezing. Of course that's when my heat goes out. We called several well known Heating and Air companies in the area to come out and do the work. None of them would come. Two days they said or you can pay overtime. I got to looking at the online reviews and saw that A/C ServiceMaster LLC has just as many online reviews as the other companies but that the reviews for A/C ServiceMaster was better than all the other companies. I called and he came out within an hour. He checked my heat, called a dealer for the part, convinced them to leave the part out for him since they were closing so we could have heat that night. He came back and put the part on and fixed our heat. The other companies would have charged us overtime because it was after 5pm when the job was finished but not A/C ServiceMaster LLC. He did right by us and we've had a heated home throughout the coldest week in recent history. Thanks A/C ServiceMaster LLC.

Looking for someone to do half-*** work ans not stand behind it or agree to fix it, you got your…read moreguy! Cut's corners like no other. Installed a gas unit when he was supposed to install an electric unit and would not change it out. Stay away....far away.

Our air conditioning stopped working during one of the hottest weeks of the year. Efficient Heating…read moreand Air Conditioning responded quickly to our cooling emergency. They were very knowledgeable with our replacement needs. Friendly professional service technicians and helpful throughout the whole process of replacing our evaporator coils and the outside condensing unit. We are grateful for Efficient Heating and Air.

After another company made four trips and failed to repair my HVAC, I call Efficient. They quickly…read morefound the problem and had it repaired. Excellent service.

Mr. Artie Coley is a consummate professional. On every occasion he has been to our residence, he…read morehas gone above and beyond to insure that the problems were completely resolved. He is always on time and extremely pleasant. I highly recommend Mr. Coley because he is thorough and knowledgeable.

**Review for 360 Home Energy and Stephen Boatwright: **…read more I had a very frustrating experience with 360 Home Energy technician, and the owner, Stephen Boatwright. Initially, the tech who came out diagnosed my dryer issue as a problem with my fuse box and outlet. However, after consulting with an electrician, I learned that this assessment was incorrect. When I reached out to Stephen to discuss the electrician's findings, he assured me he would come out personally to resolve the issue. Unfortunately, Stephen never showed up for the first or second scheduled appointment and failed to call or reschedule. After several attempts to reach him, he finally responded, citing a family emergency. We set up a third appointment, but once again, he didn't show up. When I finally got a hold of him, he mentioned he had a sick teen and couldn't make it and he would send the original tech instead, which was disappointing since I had specifically requested not to have him return. After two weeks of back-and-forth, I finally received the correct diagnosis for my dryer issue, but it took an additional week for the part to be ordered. Week three of this fiasco I was quoted a two-day delivery timeframe, which turned out to be inaccurate. Throughout this process, Stephen was often unresponsive/late to return my calls and texts, which only added to my frustration. A fourth appointment was setup and of course the technician was pulled over, which caused us to have to schedule a fifth appointment which was kept this time but arrival time was 2.5 hours later than what was scheduled. My dryer was finally repaired with a $25 discount. I've expressed my dissatisfaction multiple times to Mr. Boatwright, but it seems like customer service is not a priority for this company. I truly don't understand how they maintain such high ratings when my experience has been so poor. Be cautious if you decide to use their services!

These guys are AWESOME! Friendly, Knowledgeable, and Honest. I had a Solar water heater panel that…read morewas leaking for about 2 months. I didn't know where to begin...searched google and found this company. They solved the issue in no time

Quickly answered my call and sent a technician who fixed my ac. Happy to recommend them.read more

I'll caveat this review by noting that I've used B&E for both my home and business for the past…read more2.5yrs and while their customer service can be lacking depending on the technician you speak with, their service has always been timely. However, we recently had an incident concerning a B&E employee who brought along an unauthorized person, which led to some of my power tools going missing. The employee brought this fellow along on a service call to my business. To be clear, this fellow was NOT an employee of B&E. I have several cameras in my business and video footage shows the individual tampering with one of my cameras and taking advantage of the time he had alone in my storage area while the employee took care of collecting payment for services. It is possible that the employee himself had no idea this was occurring, however, he brought this individual along and with that, comes a level of responsibility for this whole debacle. The problem was quickly resolved by the owner, Michael Morgensen, who took full responsibility for the actions of his employee and the fellow who was unauthorized to be there. There was no need for litigation, but as a lesson I'd like to pass on to you: please be sure to ask your service techs to show credentials or provide proof that all persons are authorized to be there and always monitor them to the best of your abilities.

Isaac Carroll called me, and we are on track…read more He will contact me, either by email (mdavidl@bellsouth.net} or by phone (828-674-7603) when he would like to schedule the installation of the "on demand" water heater. He was very professional, and helpful.