I'm a residential homeowner. These guys know small engines and equipment well and are fair and reasonable to work with. If something does not go right, they fix it without issue. Highly capable and trustworthy. I also like the fact they are open and available when others are not! They continue to be my "go to" dealer for new purchase snd repair. Thanks Donny for all your help! read more

Took a chainsaw in to be sharpened six months ago - and it's never worked or run correctly since then. Find someone else to repair any equipment read more

I will start by saying that I would give 0 starts if possible. Dealing with Carolina Mower & Equipment was one of the worst customer experiences I have ever had. My Honda walk behind mower was burning oil and smoking. As it was still in the warranty period I found an authorized repair center and called to make sure they could do warranty work to which they responded 'yes'. My wife dropped the mower off for me and one of their employees said they would check the oil as that is a common problem. When they checked the oil they said it looked normal (it was burning oil too so I was checking it often so I know it was at the right level). They then told my wife that it would be a $40 diagnostic fee that would be refunded if the work was deemed warranty. About a week later I got a call saying that the mower was ready and the only issue was that it was low on oil so they changed the oil for me. There are a number of issues with this: -They did not call or get prior approval for anything more than the diagnostic fee, but went ahead and changed the oil and charged me for it -Being low on oil is not a reason for a 4 stroke engine to smoke and burn oil. For a 4 stroke engine to burn oil the oil must get into the combustion chamber which only happens if oil get past the piston, or in through the valve I tried to discuss this with Carolina Mower & Equipment but they insisted that this was the only issue, and they also told me that they do not do warranty work (with directly contradicts what I was told earlier and was at no point mentioned to me in any previous discussion even though I had mentioned warranty numerous times). At this point I had paid for an oil change I didn't want or need, and my mower was still not working properly, so I contacted Honda customer support to try to get it resolved. Honda customer support contacted Carolina Mower & Equipment and were told the same lies that I was told about being low on oil. After talking with Honda customer support I was told to bring the mower to a different authorized service center. I took the mower to Northern Tool who were very helpful and fixed the issues, which ended up being a leaking valve stem seal (which is one of the ways for oil to enter the combustion chamber). Through out all of this Carolina Mower & Equipment did nothing to try to make the situation right and maintained multiple lies to both me and Honda Customer support. I will never return to Carolina Mower & Equipment. From looking at a few other poor reviews I am sure that Carolina Mower & Equipment I am sure they will respond telling me how it was all my fault. read more

I bought mower two years ago a month ago it needed repairs. They told me two weeks. In two weeks they said one more week. Then 4 days for sure. At that point they had not yet touched it I picked it back up. They offered me no reason for the delays. Not even a regret for the delay. read more

Just received great service from Carolina Mower & Equipment when my leaf blower died. They were very helpful getting me equipped and went over and above to get the proper accessories. I have been going there for over 15 years and have my second Honda mower purchased from CME. They also service my Mower. Very timely service. read more

do not send your lawn mower to them ,rip off and nasty,will up the price on everything....corrupt business practices ,21 years of prosperity and hurting customers. Have a wonderful day. Always sweet words went you screw someone... thanks for the memory...This is a Christian Business LOL read more

Best place! Friendly customer service, everything was orchestrated in a timely manner, and I was very happy with my repairs!