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    Carolinas Grout pros

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Carolinas Grout pros

    Re-grouting

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    The Tile Shop

    The Tile Shop

    (4 reviews)

    I bought tile and other materials for a bathroom renovation. They told me they estimated the amount…read moreof grout/caulking I would need generously because I could return whatever extra material I had. Then once the project finished (delayed by the holidays), I tried to return the extra grout and caulking that were leftover. They said I couldn't return it because it was past 60 days from purchase, which was never mentioned on purchase. When I told them I was clearly told I could return extra (without being given a date), they blankly stared at me and just repeated their policy. I was so taken aback by their attitude, that I didn't even mention that me initially receiving an entire box of broken tiles was part of the delay in my project - causing me to have to reschedule with my contractor's team. They truly didn't care at all! Won't be recommending them or doing business with them in the future! Terrible customer service - no appreciation for their patrons

    my husband and I walked in to the store looking for backsplash. After 20 mins we finally got the…read moreattention of one of the sales ladies. we asked if they had zalige tile. I was corrected on my pronunciation and the lady looked irritated that I was asking her anything. Even though she was not busy, sitting at a table not in front of a computer, she couldn't be bothered by me. It was a very disappointing experience as I just needed help picking out the best backsplash for my kitchen. There are plenty of other tile stores with helpful people. Stay clear of this place.

    North Hills Remodeling Company - This was hidden under a strip of sub floor that my flooring man uncovered.

    North Hills Remodeling Company

    (17 reviews)

    I contacted Greg to remodel 2 bathrooms in my 1950's house. The challenge with my remodel were the…read morefact that the floors and walls were not perpendicular nor flat. Bathroom 1: Hall shower where the shower floor did not drain, leaving 2 gallons of water on the shower floor. The in-wall valve (rough in valve) made noise when the shower was in use. 36" x 36" corner shower. Greg tore out the old showers and started working on the plumbing. He added additional framing to accomodate the new tile, replaced the rough-in valve and some of the existing PEX piping to accomodate the new shower system. He framed out a new shower floor and reworked the floor to allow for great drainage. He water-proofed the backing and floor with the appropriate membranes and started laying the tile to ensure the look was even and straight... a real challenge in any 80 old home! Bathroom 2: Master tub / shower combo which had a recirculation system built into the tub. The mold coming out of the recirculation system was constant and no one wants to take a bath in algee / moldy water, despite numerous cleanings. Greg replaced the tub, old tile and installed a new rough-in valve for the shower. The old floors posed a challenge, but Greg made it work so that the tub was stationary, and installed correctly. The subway tile was installed on 3 walls of the tub, and new plumbing was installed using PEX / Sharkbite compression fittings. I wanted to work on painting the walls, as I am a lot of experience with drywall, flattening and correcting wall blemishes and paint. Overall, Greg to a great job. He overcame the challenges of the non-flat, non-perpendicular walls to ensure the tile lines were consistent across the walls. We worked through the project challenges and he even added a bathroom vent in to the Master bath for appropriate humid air venting. Even after months of use, I see that Greg cares how the tile looks and performs. Greg also installed 2 bathroom vanities (the sink / cabinet) and the associated faucets in both bathrooms. I am now enjoying the new showers, and am seeing the results of the showers actually being quiet! No more loud noises as people shower! The shower actually drains great, without any squeeging of the floor! Plus , they look absolutely fantistic. The vanities work and look great!

    I hired Greg to renovate a half bath that had a toilet that leaked, damaging the sub floor and…read morehardwoods in the hall. The first red flag was Greg's cartoonish quote for work. Greg is a smooth talker and made it seem like it would all be good. He said payment would be due upon completion although there was no mention of this in the "contract." Turns out "Remove vanity and install custom vanity" means ripping out the large existing vanity, sink, and huge mirror and then popping down the pedestal sink THAT I BOUGHT. Period. Red flag #2: When I asked Greg about the massive drywall damage, he said "Is it in the contract?" The agreement does say he does not cover drywall repair, but this was literally left in a demo state. On Day 2, while the entire floor was ripped up with the crawlspace exposed, Greg asked me for a check. I said I planned to pay him with a credit card and it would take me a few days to move money around to give him the equivalent of cash. Day 3 he walked off the job claiming non-payment. After I calmly explained that I could not be in non-payment because no payment was due, Greg came back the next day like nothing happened... All of the insulations under the half bath was wet so it had to go. Greg did not want anything to do with replacing it. I went out and bought insulation and installed it myself. Either Greg or his plumber, Drew, cracked the first sink basin during install. Luckily Home Depot replaced it with no questions and Drew came back and installed the new one. Drew was actually great. I did all of the leg work for the return, so don't expect Greg to actually stand by his work or take responsibility for mistakes. Greg made it clear he does not do hardwood floor repair and I was fine with that. Turns out, my hardwood flooring guy discovered that there was a strange strip of plywood sub floor installed to fill a gap that was not actually supported. We found out why when he pulled it up. See photos. Don't expect structural repairs to actually connect to other structural members. Don't expect your tile OR subfloor to be level or flat. Don't expect a professional job.

    Carolinas Grout pros - groutservices - Updated June 2026

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