I went to the store on Tuesday 9/2 I met with a guy his name is Mike, he was so kind and helpful. I…read morereally appreciate his support.

Thank you Frederic, you really helped me. Very helpful and…read moreknowledgeable staff, I would recommend to my friends.

I could not get my brake & running lights working, even after replacing the bulbs. Michael was kind…read moreenough to take a look at it and was able to get the lights working again. He took his time to fix the problem and I did not feel rushed. I even tried to give him money for spending 45 minutes of his time looking at my car and he refused to take it. I truly appreciate Michael's kindness and generosity with his time.

I don't know who's the manager but my friend car is burning oil bad and was really low we had to…read morechange it right there and now but this old dude with a beard claimed he was the manager came with out with a really bad attitude telling us we can't change the oil there but there no signs about it and no has ever told me about it that I can and where we park there was oil on the ground before we got there and he telling us to leave

Every time I go into this location, whether I'm buying a full set of brakes, or a screwdriver, I…read moreget AMAZING customer service. The staff is always cheerful, and happy to help, with no negativity. I had special ordered parts for a project, and when I went to install them, they were not the the right part. I went back to the store and MC, the manager on duty, made the exchange with no hassle whatsoever. This staff is why I will keep going back to this AutoZone location for my parts needs. They usually have what I need, they are always friendly and helpful, and they make it right if something isn't 100% perfect.

This Auto Zone is the best in the in Stafford, Va. The customer service is just amazing. Thank so…read moreMuch for Being Amazing

Amir did a great job installing a back up camera on my 4Runner. Did the job quickly and explained…read moreeverything beforehand. Highly recommend his shop and his work.

Made a 3pm appointment, waited over 30 min and called the owner but didn't answer. I used another…read morephone still no answer however, he called back on the other number only to inform me that he hurt his leg the day before and couldn't work on my car. He could have sent me a text the day before or earlier on the day of the appointment to save me from driving 30 min to his shop.

I had an oil change at 3:30 today. The hood to my Ford Explorer was not latched properly and the…read morehood opened as I was driving with my children. I called the store manager immediately and spoke with Caroline who said she wound up "investigate". One hour later I received a call back stating that the tech had received a "warning ". Do better Walmart! My two children were with me and were terrified when the hood popped open while driving.

Went in for tires. Garrisonville Walmart Automotive was understaffed, I was told only one tech was…read moreworking. I did not want to trust a tire installation to someone who is overworked.

We were stuck in Stafford on Friday and our SUV needed caliper, breaks, rotors. It was first come…read morefrist serve. We were the frist ones there. They appraised our car. Found the problem. They started calling around for the parts. When they found the parts they were not happy with the price, so they called around and got better a better price. They did the work when it was done we were pleased with the work. They were friendly and funny. They had coffee, tea and sodas for the customers. All in all they were excellent.

Great, fast service, and hilarious people too! Amy got me in for an emergency alignment in no time;…read moreshe and the rest of the staff were not just excellent but genuinely funny and made a possibly stressful experience as smooth as one could hope. Strong recommend!

I started going to the location off 17 in south Stafford 6 years ago. As a single woman, it's…read morealways scary when you have car trouble. Progressive has been honest, reliable, and fast for all my cars needs. They tell me what my car will need and at what mileage, take care of me fast when I am busy and have a lot of appointments, and make the extra effort to ensure I understand everything that's going on. I highly, HIGHLY recommend them!!! The manager is so kind and is a plethora of knowledge, JJ the mechanic is amazing, and the front desk staff is always welcoming. They are family and make you feel that way too! Thank you guys for all you do! I appreciate you!!!!

I had a very disappointing experience with Progressive Automotive and Tire Shop…read more I brought my car in for an ABS sensor issue and was charged $720 for what ended up being an oil filter housing gasket replacement. Considering the gasket itself costs around $30, the final bill felt extremely overpriced, especially since I was never given a clear breakdown that justified the cost. What concerns me even more is that I was told this repair was related to fixing my ABS sensor problem. After scanning the vehicle, I don't understand how an oil filter housing gasket would reasonably be diagnosed as the cause of an ABS warning issue. The repair did not fix the ABS problem at all. I was upfront that my main request was to have the work completed within 24 hours. I was informed there would be a $100 rush fee, which I accepted. However, I'm still left wondering where the remaining $620 in charges came from and why the pricing was so high for the work performed. I understand that labor and diagnostics cost money, but customers deserve transparent explanations, accurate diagnoses, and fair pricing. Unfortunately, I did not feel that was the case here. Based on my experience, I would recommend that anyone considering this shop ask for a detailed estimate and explanation of the diagnosis before approving repairs.

Sam my service advisor was fabulous ensured I knew what was going on throughout the whole process…read more would not use any other person!!

Extremely disappointing experience with Sheehy Toyota Stafford…read more I found a 2017 Nissan Frontier at Sheehy Toyota in Stafford that I was interested in purchasing. Last night, at approximately 7:50 p.m., just 10 minutes before the dealership closed, I spoke with salesman Neela Noor about the truck. I explained to him that I live more than four hours away and specifically asked him if the truck would be held for me until my scheduled appointment at 12:30 p.m. the following day. I did not want to drive four hours only to arrive and find out that someone else had purchased it. I was assured that the truck would be held for me. Based on that assurance, I made plans to come to the dealership. We left at 8:00 this morning and drove more than four hours. At approximately 12:23 p.m., when we were only about five minutes from the dealership, Neela called me and told me that the truck had been sold. I reminded him of our conversation the night before and asked why I had been assured that the truck would be held. He first told me that he had instructed me to wait and not leave home until he called me. That is not what he told me. He then gave me a different explanation, saying that he had tried to call me around 9:00 p.m. the previous night to tell me the truck had already been sold. When I asked why he had not left a voicemail, he said he was pretty sure he had. I checked my phone. There was no missed call and no voicemail from him. I then spoke with sales manager Ruben Perez, who told me that the truck had actually been sold two days earlier. That made the situation even more frustrating. If the truck had already been sold the day before I called, why was I told that it was available? Why was I assured that it would be held for me? And why did no one contact me to tell me it was unavailable until I was five minutes away after driving more than four hours? What was most disappointing was the complete lack of concern or accountability from the dealership. I explained that I had wasted an entire day and approximately $50 in gas because I had relied on what I was told. There was no meaningful apology and no attempt to make the situation right. Instead, I was simply told that they had plenty of other vehicles I could look at. At that point, I had no interest in looking at another vehicle from Sheehy Toyota. I understand that vehicles get sold. I understand that mistakes happen. What I do not understand is making a specific commitment to a customer who has clearly explained that he is traveling four hours, and then failing to honor that commitment--or even communicate honestly about what happened. I will not be purchasing a vehicle from Sheehy Toyota after this experience. If you are considering traveling a long distance to purchase a vehicle from this dealership, I would strongly recommend getting confirmation in writing and independently verifying that the vehicle is actually available before making the trip.