Pis poor customer service I asked for the store Number and the dip shit worker refused to give it…read moreto me This was at 17:47 pm. I googled it to find it, then called the Store back and told the customer service worker I found it out. He then proceeded to give me attitude and said, "Good for you." By the way the Store # Is 692 Repeat #692 Terrell Tx 75160 W.Moore Street

The poorest customer service ever!!! Every time I have asked for help from staff, they act like I'm…read moreasking for one of there kidney! Richard is the worst one of them all. Don't wast your time and go to autozone instead!

Best place I ever bought a truck. Great Parts Department…read morethanks to Ron Fry.. Great Body Shop thanks to John Cowley !! And special thanks to Joey Wages for making the fixed operations (Pats, Service, and Collision Center) the best in Texas !!!

we bought a used truck from them, it was losing oil from the start, they did not want to help us…read morewith the issue. the "warranty" they sold us is worthless, they are crooks. $15,000.00 we are having the vehicle fixed with another dealership, i wouldn't buy a stick of gum from Randall Noe.

Shoutout to Jason!! Been having trouble starting my car; I told him what was up and he double…read morechecked my battery and sure enough it was done for. He installed the new battery and taught me how the process went too! I appreciate it a lot Thank you Jason!!

Shoutout to Jason! Ive had probably the worst year of my life, and my year decided to end with car…read moretroubles out of the blue. I came here to purchase a new battery, and everything was fine. Then the next few days I had issues with the new one. Went to a mechanic and got the issues fixed but needed another battery. I had warranty and another Autozone refused to give me a new battery and would not install it (Mesquite, off Gus Thomasson, don't go here). So I called this location and Jason gladly told us he can do it for us. He helped us at 8pm on a cold night to give me a new battery and install it. He did that and was cracking jokes to my mom and I. We got the help we needed for my car and had a great hospitality! Please give this man a raise, he deserves the promotion for what he did!

Outstanding Experience at Platinum Chrysler Dodge RAM Jeep in Terrell!…read more Last week, I reached out to Platinum Chrysler Dodge RAM Jeep in Terrell about their stunning Wagoneer S in Hydro Blue Pearl. From the very first phone call, Alex provided an exceptional level of service. He answered all my questions about pricing, gave me a transparent breakdown of the details, and invited me in for a test drive to see if we could come to an agreement. When I arrived at the dealership, Alex immediately impressed me with his deep product knowledge, he knew the Wagoneer S inside and out. Even though the vehicle was in the showroom, he encouraged me to take it out for a test drive. I had already driven a Wagoneer S previously, so I declined, but Alex still went above and beyond to show me features and details I hadn't noticed before. His enthusiasm and professionalism really stood out. I also had the pleasure of reconnecting with Tommy, who had helped me a few years ago on another vehicle. It was great to see him again, now in a well-deserved Sales Manager role. Tommy reviewed my trade and presented both lease and purchase options clearly and fairly. I had a few questions about warranties and GAP coverage, and that's when Hunter in Finance stepped in. He provided all the details I needed, showing very competitive and transparent pricing. Honestly, the entire team made the experience smooth, professional, and pressure-free. The deal they presented was excellent, and I would have gone through with it if the Wagoneer S had been in black. Despite that, Alex continued to follow up in the following days, even offering to bring in a white Wagoneer S and honor the same deal a gesture that speaks volumes about his dedication and customer focus. Although I ultimately decided to hold off because of the color, I can't say enough good things about this dealership and their people. Alex, Tommy, and Hunter were all fantastic to work with knowledgeable, patient, and genuinely invested in helping me make the right decision. If you're looking for a dealership that truly values its customers and treats you with honesty and respect, Platinum Chrysler Dodge RAM Jeep in Terrell is the place to go!

If I could select negative stars I would. Instead I'll write a review to warn anyone else from…read moredoing business with these people. Absolutely the worst customer service I have ever experienced in my 64 years of life. Their Service Manager is flat out awful as a manager and human being! Even his representatives hate him. They did not take care of a problem with a brand new Charger when my son brought it in due to a vibration while driving. They told him the car was fine. Fast forward less than 11,000 miles, and the inside of the rear tires were worn to the point they blew out, (and it was the inside, so you could not tell anything was happening). The cause was the camber and toe in the rear alignment from the factory. Do you think Stalantis/Dodge would cover that, no they don't cover tires under warranty even though it was a mechanical issue that cause the tires to wear. Do you think Platinum Dodge would cover things (they were the ones saying everything was fine), nope. They wanted to charge 680+ dollars for the two rear tires, that we could buy for $230 at Discount tire. They said that they would mount the tires we purchase and would charge $60 for mounting. When my son came with the tires, they said they would not mount the tire as they weren't bought by them. Then when my son drops off a letter explaining the situation to the management group, they have the car towed to an outside storage company, calling it abbandond. Legal action will be taken, but it clearly shows how little they care about their clients and their own reputation. Like everyone else who has posted here giving their service low reviews, our case is yet another example why the last thing you want to do is purchase or have a car serviced by Platinum Dodge in Terrell!

Very nice people. Heather was very helpful. always listen to my needs. I appreciate getting my car…read moreback clean.

Making service appointment was quick and easy. The young lady was extremely kind and efficient…read more Then Selby was amazing. He stayed in constant contact with exactly what was going on and what next step would be at all times. He was able to answer questions I had and so kind. I'm thankful for Terrell Hyundai they gave me peace of mind.

Service center: everyone's experiences are unique and it seems that people are more willing to…read moreshare negative experiences verses those of us who had positive interactions when getting service here. I want to take the time to share the positive experiences I received each time I bought my vehicle here for service. I have been using this location for a few years for two different vehicles all F-150s and every experience has been good overall. There are some hard working men and women serving at this location. This review is for those who work in the service department and the custodian staff that I see doing a fine job keeping the place clean. I went in for an oil change. I went around 7:00 a.m. There were three cars ahead of me when I arrived. My wait was 90 minutes which included a tire rotation. There are nice searing areas around for customers to enjoy with complimentary coffee and water. There is a kiosk area if you want to make a purchase. Moreover, there are charging stations throughout for phone and computer devices so feel free to bring your tablet or computer if you want to work while you wait. Furthermore, there is a 3% charge on all credit cards used. If you pay cash or use debit, that charge is waived. I would have given five stars for this convenience if it were an option to use credit with no fee to the customer. My service advisor was Nolan. He was friendly and efficient with the check-in. To my fellow reviewer, let's report all experiences good and bad when reviewing. If you need service, check them out.

Dealer offered $3,000 off MSRP to get me in the door on New Year's Eve, last day of the year…read more(2025), a 1-hour drive for me. They proceeded to then offer me $7,000 less on trade than 5 other Ford dealerships I've been to in the past 2 weeks ($10,000 less than the best offer so far). After the classic back-and-forth, they came up $4,000 on the trade in, effectively defeating the $3,000 off MSRP "deal" that got me in the door. Again, this is on New Year's Eve - where the sales Manager, Noel, promised me they're both "highly motivated to move vehicles on the last day of the year" as well as "very aggressive on trade-ins" I knew there was this chance, but Noel convinced me to come in for their end of the year motivation to move vehicles and "aggressiveness on trade-ins". There was no deal to be had on New Year's Eve at Platinum Ford, just a long & disappointing day.