Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Great Service, quick and professional. First our first floor after sixteen years went the unit went…read moreout but now we have a new one and it was replaced very fast. Our second went out as well. We called in and a team of professionals came out and quickly had it replaced. This company has payment options as well. The team was very professional and courteous as well. We could not ask for a better group of professionals working in our home. Prices are reasonable as well! A while back one of our wonderful poodles was stuck in the vent and one of the blessed tech came out and saved our poodle and got the poodle out! A hero in our eyes! and the poodle was safe and sound! We have found the perfect company to call! If we can add more stars, we would! Kudos to the team!

Very friendly, professional service man that did a thorough job and showed up on time. How many…read moreservicemen manage to show up on time these days? Very much appreciate this as it minimizes my time needed away from the office. The prices are also reasonable and I didn't feel like I was being upsold on items I didn't need like with their competitors. Overall very happy with the service and plan to continue using A&M.

Walter was professional, courteous, and took the time to explain. I was notified of the current…read moreissue, downstream impact, options of current solutions, recommended solution, and advice on general upkeep. I will probably be calling on Burke's in the future. Thank you, Walter, for your expertise and services.

Used them several times. Very quick to respond and assist. Walter is so helpful and completely…read moretrustworthy. I will continue to use their services.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

I have a rental property where the a/c went out on a 95 degree day. I called them and they were…read moreout the next day to diagnose the system. The compressor was shot. They did a manual J (heat load for the home) and got me a quote for a new system. They also installed two window units to keep the tenant happy. I pulled the trigger and they had the system installed in two days. They were responsive, meticulous and just generally on top of things. They communicated clearly from beginning to end including dealing with my warm tenant. If having your A/C go out in the summer could be a great experience it was with them. They had David come out to meet the inspector two days later and it passed city inspection on the first pass. I am totally delighted with their service.

An amazing team that does an amazing job. They make each customer feel like they are #1. Our…read morefavorite HVAC team for business and personal!

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Rob does great work! I'd highly recommend him for your HVAC needs.read more

Fast, great pricing and wonderful customer service. Had other companies tell us it would be 5-7…read moredays to fix our a/c. Rob was able to address the problem and fix it the following day. Would highly recommend!

I had a concern about water appearing at the bottom of my gas pack. David came out, explained what…read morewas causing the condensation, even removing the panels to show me what was happening. He was very personable and answered all my questions.

From start to finish, excellence every step of the way. Andrew came out to look at my 26 year old…read moreAC system which had started to leak coolant, and recommend what to buy next. Integrity sums up his style. Fully honest about pros and cons. He continued to stay in touch and follow up for what comes next. The unit was installed in December and he has planned for a spring visit to turn it on the first time. Thank you Andrew. Jose and Mehmet installed my new AC. TOP NOTCH. On time, polite, courteous, extremely professional, the job done correctly from start to finish. Even came out the next day to put the finishing touch on something. Thank you Jose and Mehmet. Communication with this company is on the spot and prompt. They let you know what time the technicians are coming and also what their names are. Quality of service, and integrity, are outstanding.

This is a long review based on almost two years of experience with Rardon Home Performance. The…read moreshort version -- call Stephen. You won't regret it. I first contacted Stephen in 2017 when my 15 year old heat pump stopped heating in zero degree weather. My auxiliary electric heat worked, but used a lot of energy, and would have more than doubled my energy bill if I couldn't get the heat pump working again. It hadn't been serviced for almost 8 years, so I was prepared for on expensive repair or replacement. At the time, my wife and I were still trying to decide whether to stay in this house, or buy a new home, so I wasn't ready to spend thousands of dollars to replace the heat pump. I called several other pros before I found Stephen, but they recommended replacing my heat pump before they had even looked at it, and weren't available for almost a week. Stephen came out quickly, inspected it, found several issues including two dangerous wiring problems from the original installation, and when he was done it worked very well. He reassured me that I could get several more years out of the unit. I signed up for his very reasonable annual maintenance plan and he came out again in late Spring to test the cooling. He got that working well too, and the heat pump was still running fine when we sold the house in November. When we moved into a newer home with two AC systems, Stephen inspected them for me, including the ducts, intakes, and registers. He noticed that the ducts feeding our bedroom and bath may not be sized correctly, and discussed possible solutions. He was right -- those rooms were often colder this winter than the rest of the house. When the weather warmed up, our AC cooled well for a week, then stopped cooling. I called Stephen the next morning and he was at my door half an our later, diagnosed the problem in a few minutes, and replaced a failed part. He may not always be able to respond this quickly, but I have complete confidence in Stephen and Rardon Home Performance to keep my AC running efficiently and fix it promptly when it fails, at a reasonable cost. If you're a DIYer, like me, you'll enjoy taking to Stephen. He has deep AC system design and technical experience, and is happy to discuss making your home more efficient through tuning, improvements, and smart thermostats like ecobee and Nest.

Steve is an outstanding HVAC professional. He quickly diagnosed a leaky evaporator coil. One…read morething that sets Steve apart, besides his extraordinary knowledge of HVAC, is his use of technology. The report he sent me with the invoice actually included pictures showing that the leaky evaporator created bubbles when sprayed with a solution, to prove that the coil is actually leaking. My understanding is that he provides similar detailed documentation for all of his repairs and installations. Highly, highly recommend Steve and his team.