We obviously waited too long to invest in getting our floors refinished and termite damage repaired, floor vents removed and repaired...I never knew how beautiful our house could look and feel! We are so thrilled we chose Carroll's, the result is just awesome. James Carroll and his crew exhibit world-class customer service, from the estimate to completion and follow-up, every person involved was amazing. I was especially appreciative of Jim taking time to brainstorm with me in the beginning about what the best product would be for the look I hoped for, and also heavy use/ pets. 10/10 I wholeheartedly recommend Carroll's, so professional and knowledgeable, but also artisans in their craft. This is how home improvement projects are supposed to be! I'm so grateful to them for bringing our floors to life. read more

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Rewind time? I'd steer clear of Carrolls for our flooring project as first-time homeowners and a veteran. Here's the rundown of this fiasco: 1. Tyrza's "Charm": Imagine interrupting a sulky teen's Snapchat session - that was every call with Tyrza. Her enthusiasm was as visible as a ghost. 2. The Quoting Quagmire: James played the no "nickel and diming" tune with a side of a veteran discount. Then, "Oops, missed a room!" That little oversight cost us an unexpected $420. Talk about attention to detail. 3. James' "Dad" Vibes: James' lectures included gems like "This isn't an insult but if you think you come off like a nice guy you don't," plus a reminder that "you were given the level of respect you showed us." He even pulled the "I'm old enough to be your dad" card. Because that's relevant how? 4. Baseboard Comedy Show: Post-flooring, the baseboards were propped up against walls like they were on a break. Apparently, putting them back is a service, not a courtesy. 5. Impromptu Board Replacements: Without so much as a by-your-leave, they replaced boards on the first floor and slapped on an additional ~$1600 bill for their silent service. 6. The Great Baseboard Hunt: They claimed the first-floor baseboards had vanished. Spoiler: They were enjoying a rain dance outside. 7. Wall Décor by Carrolls: New wall art includes stains and handprints, courtesy of the team. It's like living in a toddler's canvas. 8. Veneer Vanishing Act: Oh, and the veneer on the stairs? Broken. They promised to replace it, but that turned out to be yet another empty promise. 9. Flooring Fiasco: And the encore? The floors are already splitting in areas post-refinish. Seems like durability was an afterthought. Despite maintaining composure throughout this ordeal, the level of professionalism we encountered was underwhelming. My advice for anyone dipping their toes into home renovation: consider any other flooring company but Carrolls, unless unexpected costs, missing baseboards, and bonus wall stains are your thing. read more

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Carrolls Hardwood Flooring is the best hardwood company in SOCAL period! Superior Craftsman. Dave painstakingly recreated the threshold and fireplace trim in my 1923 Craftsman home in Coronado, when installing new tongue and groove 3/4-inch unfinished white oak rift cut only flooring in my home that I've been restoring for the past 2.5 years. They created a new 100-year floor that will last for generations. Thanks Jimmy, Dave, Erich, and Tony! read more

I started my flooring process by getting 5 quotes. They weren't the cheapest, but floors aren't something I wanted to cut corners on. James was timely and gave great advice. Connor worked on our 500sq.ft. project and he was a true professional and expert craftsman. Our floors are 70 years old and we had some unexpected repairs that needed to be made. He quickly found solutions and didn't charge extra. Save yourself the time and hassle of getting multiple quotes from other companies and hire Carroll's. You will not be disappointed. read more

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These are the folks to refinish your floors!! We couldn't be happier with the job done by Carrolls Hardwood Flooring. James came out initially to assess if refinishing was possible. We got a more than reasonable quote and got scheduled straightaway. The two person crew arrived in masks (and wore them the entire time). They were prompt, super-friendly and professional. Dave was so helpful and consultative in helping us decide which stain to select. It was 6 days of hard work and we are SO pleased with how the floors came out. We will make sure to let everyone know that these guys are TOP NOTCH!! read more

Carrolls Hardwood Flooring - The refinish brought out the character in the maple. - Flooring Near Me - El Cajon, California

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Carroll's Hardwood Flooring knows wood floors very well and I would trust their input and expertises. They refinished our pine hardwood floors that are 20+ years old warped from moisture from the previous homeowner not placing moisture barrier under the raised foundation of the home since we live in Julian (snow days!). The floors look beautiful and waaayyy better than they did when we moved in. Thank you Dave and Jason for your hard work and craftsmanship!! Our home looks great and we couldn't have done it without your help and talent. read more

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Just a quick note on the very good job of the Carroll's crew. Great price, finished on time, quality product and most important always stayed in touch with me and kept me updated every single day. His whole crew was courteous and professional. Definitely will use them again on my other properties. read more

Carrolls Hardwood Flooring - Flooring Near Me - El Cajon, California

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Contrary to that of previous reviewers, our experience with Carrolls Hardwood Flooring was dismal and shocking. We contracted to have all the rooms in our house sanded and refinished. James, the head man, sent Dave to provide color samples. He did so in one side room. When we asked for an additional sample on a different floor that covered half the area to be refinished -- a request that our decorator deemed thoroughly reasonable -- James abruptly recalled Dave, sent word, followed by a couple of rude emails, that Carrolls din't do samples for every room, and without further explanation quit the job. It was the most uncivil and unprofessional encounter we have ever experienced with a service provider. read more

We used Carroll's Flooring on the advice of a friend. It turned out to be a great tip. We had dark oak parquet flooring that desperately needed help. James came out promptly and suggested a course of action that worked out great for us. We had the luxury of moving out during the work but I felt comfortable leaving Dave and his crew in charge. Dave patiently explained what was going to be done and did several color samples for us to choose from. There was a considerable amount of repair work that needed to be done and it is indistinguishable from the existing flooring. The job was done on time, our house was left in good condition and the guys were exceptionally polite and congenial. Communication was excellent. This was not an easy job and I can say that James and his crew exceeded our expectations. read more

Carrolls Hardwood Flooring - Flooring Near Me - El Cajon, California

James and his team are professional and great. They refinished my original hardwood floors and did a an awesome job of matching my original stain. It look longer than expected so they worked through the weekend and a holiday to meet the deadline. Good crew and highly communicative. I would use them again. read more

Couldn't of asked for a better experience through the whole process from start to finish. James and his crew are experts in the trade and most importantly, my home built in the late 20's has original White Oak floors. When Carroll's completed the refinishing my family and I were amazed at how beautiful the floors looked. I highly recommend Carroll's for refinishing and repairs of your hardwood floors, hardworking group of men and experts in the trade. read more

Carrolls Hardwood Flooring - Flooring Near Me - El Cajon, California

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If only there were 10 stars...... Carroll's Hardwood Flooring does amazing work. 90 year old floors look beautiful once again! Jim and his crew.....Dave & Connor.....did an outstanding job ...... always on time, always polite, always eager to please, this company is first class and deserves far more than 5 stars. Their work is a true reflection of their dedication to excellence and I would highly recommend their services to anyone interested in anything to do with hardwood floors! Thanks Guys! read more

James and his crew installed a beautiful hardwood floor in our house. I picked him because of his realistic and fair bid. The installation was detailed and professional. I couldn't have asked for a better experience and the end product is perfect. I will use him again for the second floor work and recommend him highly. read more

James is one of the most professional craftsman that we have ever had work on our Historically Designated home. He is extremely passionate about his work and made recommendations that were best for our floors and budget versus recommending the most expensive options. Our 1924 floors in home are beautiful again thanks to James and his crew. We have already recommended Carrolls Hardwood Flooring to 3 neighbors in South Park and will continue to do so for anyone that wants to enhance their wood floors. read more

James and his crew are absolutely committed to customer service and quality. I wouldn't hire another flooring company, these guys work hard and the outcome is amazing. read more

James is very professional and knowledgeable. He sanded and stained my whole living room and staircase. I was provided with a lot of samples and suggestions. I am extremely happy with his work and in-love with my floors. read more

I had James, the owner give me a bid for refinishing my hardwood floors. This bid was the most reasonable and comprehensive of all the five bids I received. Dave, the workman, did an outstanding job. The finish quality and the natural color of the floors is fantastic!!!!! I would recommend this company without any reservations. Stephen K El Cajon read more

We discovered the original oak floor (1958) in our home and set out to find a great company to add to it and refinish it. Out of the 6 companies I thoroughly researched and from whom I requested bids, Carroll's Hardware quickly rose to the top. James was first to respond to my call, first to provide a bid, and the most innovative and helpful person to visit and bid on the job. I was also encouraged by his enthusiasm about the possibilities for our old floor. James' bid was competitive and he was clear about what we were to expect. We are very thankful to have accepted James' bid. He does not use contractors... everyone working on the job are his employees (unlike some other flooring companies). Everyone who walked through our door from Carroll's was thoroughly professional, highly skilled, careful, friendly and excited about their work. It is obvious there is a lot of mutual respect within James' team. The process went just as it was explained to us, the timeline adhered to, the work exemplary and outcome incredible! We are absolutely in love with our beautiful "new" floor and will always fondly remember our journey with James and his excellent crew. For this and all other reasons above we highly commend and recommend Carroll's Hardwood Flooring! read more

We had a leak in a bathroom pipe that buckled part of our hardwood floor as well as our old house some some areas of termite damage to our hardwood floor. Carroll's fixed all the damage and refinished all the flooring such that it looked like new. In addition part of the repairs from the leaking pipe required removal of the baseboard in the room. Carroll's recommended another supplier who fixed that at the same time. Overall great service, very dependable, would not hesitate to have them back for more work in the future. Highly recommended for hardwood floor work. read more

I can't overstate how wonderful James and his crew were! I wanted my 70 year old red oak floors refinished. Carrolls one of three quotes and I selected them based on the demonstrated professionalism, and I loved that he understood that as I have dogs, the floors needed to be extra durable. He was responsive to my request for a quote, showed up on time and answered my questions. He was flexible when I needed the work pushed back a week. The work was done earlier than expected and exceeded my expectations! Not only do my floors look wonderful, he and his team are good people. I highly recommend you use Carrolls for all of your flooring needs. read more

Carrolls Hardwood Flooring was amazing to work with, and I would definitely use them again if needed (though I don't anticipate that happening for a long time as their work was great). I had about 1400 square feet of wood floor sanded, stained, and sealed with them. It was quick, great pricing, and they were very easy to communicate with. They showed me multiple stain colors, gave some input, and helped my fiance and I choose exactly what we wanted. I interacted with all three of the crew at Carrolls, and they were all terrific. read more

We just had our first floor hardwood floors refinished in our 100 yr. old historic home, and we are extremely happy with the job that James and his crew did. After 15 years of a dog and 3 kids, needless to say they were overdue and the results are beautiful. Their timeliness to schedule, and daily communication were great. The guys were all super helpful, polite, and professional - thanks to all! read more

Nothing but praise and appreciation for these guys. You'll pay 1/4 cent more per square foot but their workmanship, punctuality, cleanliness and high grade materials make it a worthwhile investment. Bonus: they finished a day ahead of schedule and added one more finish coat than the competition. read more

I cannot recommend James and his crew more! They were highly efficient and they finished our job in less time than they expected. They were respectful, polite and trustworthy at all times. The most important thing to us was that when we called James he called us right back and was able to give us a bid and quote quick. They also prompt and efficient and returned our calls in a timely manner. Again.............They are a 5 STAR company. read more

James and his crew are excellent. They sanded and refinished my engineered hardwood floor and repaired some water-damaged boards from a leaky refrigerator. They did a fantastic job and you can't even tell the difference between the replaced boards and the old boards. James and his team members are great, down-to-earth people and I enjoyed having them work in my home. I have nothing but good things to say. read more