Very friendly! Helpful, they answered tons of questions and allowed us to take some samples home to test out before we purchased. Very good services! read more

Yes they have a great selection of flooring and their employees are very friendly, but there were too many errors to recommend this company. First, I was recommended by the flooring contractor, who said they would get me the contractor price, which I was told when I purchased from Rayo. As it turns out, the "contractor price" was just their normal price, which I verified by calling and asking for the price. Secondly, they screwed up my underlayment order, giving me a lower-quality underlayment that I thankfully caught before the contractor installed it. This may have had the consequence of needing the flooring to be ripped out and underlayment replaced due to HOA rules of minimum sound abatement quality. And third, they couldn't find a flooring piece and told my contractor it was located at a different store, sending them from this location to Clairmont during rush hour. The piece was actually at this location, but they didn't even try looking for it. This delayed my project two days. Overall, they are untruthful and seem to be careless and unprofessional. read more

Terrible ppl to work with. Not to mention when I was there employee was yelling at students about parking telling them they will be towed. Mind you, they had 20 parking spots open. Who cares if one or two parks there for 15 mins. Not good quality stuff too for the price. Go elsewhere read more

I would like to start out by saying, yes, they have flooring at a reasonable price. That's about the end of the positive things I have to say. All businesses are customer service businesses. - The company received payment information -- collected with pen and paper in person -- and ran the payment card. No email confirmation, no call confirmation, no receipt of any sort. - The flooring we ordered was in stock for a week before we were notified that the flooring was in stock. - When we checked on whether our flooring was in stock, we were notified that it was and that it was waiting at their Kearny Mesa facility. - When our contractors arrived to pick up the flooring from Kearny Mesa, they were told that, no, the flooring was still at the Lakeside warehouse. This feels like information that anyone should have at their fingertips. - After picking up the flooring from the Lakeside warehouse -- now two weeks later and in a different location -- we were notified on the day of installation that the flooring NEEDS TO REST AND ACCLIMATE TO THE ROOM FOR 72 HOURS prior to installing. We are aware that, perhaps, our contractor should have known about the requirements of this brand and type of flooring. I'll allow this one point. Our project moved back a full week, and then moved back again, another full week. I understand: maybe it isn't that big of a deal to sell flooring. Maybe it isn't brain surgery. Well, I'm having surgery next week. And now our floors will be put in around those constraints. So maybe, just maybe, customer service -- even without a smile, even just doing the bare minimum of a job, like letting people know that the product they purchased is in stock and, I don't know, maybe the location of where that product could be picked up from -- is still very important. It might not be surgery to you, but it could be surgery for someone else. Would never recommend. Systems are in shambles. Operational disaster. Communication gap after communication gap after misinformation. Do something. read more

Normal consumer here - called, got what I needed. Easy process. Fair pricing. Great customer service. Especially Bryan who loaded my truck up and helped tie it down for me. God knows it would have flown out on the freeway if not. read more

Rayo Wholesale - Flooring Near Me - Santee, California

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We were having a good experience with Rayo Flooring until this week. During the middle of our stair project, we changed flooring and contractors. No problem...Escondido Rayo and Donald worked with us to secure the new material. The project was completed this week on Monday after some delays and the holiday weekend. On Monday, I returned one unopened box of vinyl plank and was informed that my refund would be processed. I fully understood that I would be subject to a 20% restocking fee. I never received a call, so I phoned on Friday, only to learn that my return was denied. I'm now headed back to Rayo to pick up a box of perfectly good vinyl plank. This is not the way to build customer loyalty. read more

I've purchased both carpeting & vinyl flooring from Rayo Wholesale multiple times over the past 25 years & recommend them highly. Their sales people are knowledgeable, helpful & professional...,in particular, Tom McVeigh, who assisted me with my choice of carpet (of which there were many) & pad. read more

Rayo Wholesale flooring has such a massive collection and knowledgeable staff. They were able to provide multiple samples for us to take home and look at to figure out which flooring would work best for the ADU. After speaking about the necessity of a wheelchair they provided us heavy duty materials. Delivery of materials was prompt and we love the product! Currently still have some dust and construction going on but when it is cleaned up I will be happy to share photos of the finished flooring product! read more

I can't recommend Rayo Wholesale enough! Their service is consistently exceptional, and the staff is always friendly, knowledgeable, and eager to help. They go the extra mile to make sure you find exactly what you're looking for. They have a huge selection of flooring. They will go above and beyond for their customers read more

Jenny was quick to greet us and asked the right questions to guide us throughout the showroom (which is large and has soo many options). Jenny provided us with some wonderful insight into different options of LVP for our bathrooms and we left feeling confident in our choice. This visit was 1000% better than our visit at the Kearny Mesa store- which was much smaller and unfortunately the sales rep was too busy to help us and we left feeling discouraged. Thank you, Jenny for providing excellent customer service! read more

Rayo wholesale it's a great company when you need materials as a homeowner or a professional, quickly. They often have products in Supply in order to help get the job done. I have found them to be fair and their pricing when we need to special order. Most often the sales team is knowledgeable and helpful and they have a good variety of products to choose from. read more

Great shopper experience and the have the best prices in town! I do contracting and anytime I need flooring I know where to go

First of all, and arguably the most important, Rayo's pricing is unbeatable. They have the lowest prices in all of Southern California when it comes to flooring, and I don't know how, but I love it. Not only are the prices cheap, but the quality is just as good if not better than anyone else. Because of this, I go back to Rayo time and time again. I definitely recommend. read more

Great selection and service. Bought tile for our bathroom floor, wall and shower which looks great. Ron Meyer is the best! Strongly recommended. read more

We ordered our base boards and flooring from Rayo. Thanks to George for all the help. The base boards were a good price! Just some preface about flooring; we went with Lighthouse luxury vinyl planks, based on a family member having it put into their home and loving it. We loved the flooring and were able to find a color we liked. I absolutely loved the Coretec brand for the golden oak color, but Coretec was just out of our price range no matter what or where we went. We did browse around to find the best deal on the lighthouse flooring we liked and was able to find a place to get it for less than what Rayo was offering. We ended up emailing George telling him our findings and he was able to get it cheaper than the other store!! It literally saved us close to $500 because of him being able to get the price lower for us. Because of his work, we were able to get all our flooring and transition pieces for a great price that worked with us. I would definitely recommend Rayo Warehouse for their many samples of flooring and carpet, great customer service, and overall pricing. read more

Pricing and the product arrived on time which was the main goal but think if it wasn't for my calls and follow up it wouldn't of happened. Mike, the sales person seemed disorganized and not so knowledgeable. Actually chipped the tile I brought in to use for comparison, I didn't end up using that piece so it really didn't matter but goes along with the lack of professionalism. read more

Great experience purchasing our flooring. Tom was knowledgeable, answered all our questions and made the buying process smooth and easy. Would highly recommend. read more

I have nothing but love for Rayo in Santee. I'll save you from the backstory, with the exception that I experienced bad luck with a floor that had been installed. Bonnie and Ron were on top of the issue and helped me through a rather complicated claim. Bonnie and Ron were patient with me, clearly explained the process, communicated next steps with me and my installer, and most importantly they had my back as their customer. Purchase from this wholesaler. They are there for you when times are tough and that speaks volumes. Thank you to Bonnie, Ron, and the Santee crew. read more

Incredibly disappointed. before moving into our home we searched far and wide for flooring, and felt like RAYO was our best bet. I COULDNT REGRET IT MORE. We selected a flooring that we were assured was excellent, and had a long term warranty. We used one of their recommended contractors to have it installed. This is not something we would normally have done, as my husband and I have helped flip a few houses and he knows how to do it himself, but I didn't want him to have to deal with that this time. The contractors were excellent, they did a great job, and we were very pleased with them. Less than a year later all the flooring in my entire home was coming apart. It's the worst in the living room where you can see the floor underneath of what was newly installed. It just continued to get worse and we contacted Rayo & our contractor in December. The contractor came out immediately, ready to fix what was needed, but instead could find no installation issues. So I called and emailed RAYO. Their communication was so horrible, we did not have an inspector able to make it out to our home until months later. I was told that the claim was left I. Someone's desk and overlooked. Then they never let us know what the result of the inspection was until I emailed four times asking. I finally received an email back today several months after their inspection. We were told that the cause of the floors failing in our entire 2500 square-foot home is a small vanity that weighs less than my kitchen table being placed on top of the flooring in a tiny bathroom. This bathroom has no issues with the flooring and is the only room in our home and unaffected. The inspector also said we had other cabinets installed on top - but we have NO other cabinets that were installed after the flooring! . Unfortunately, we had some friends with the same flooring installed from RAYO around the same time as us, and they ran into the EXACT same issues. They were told that it was because they didn't do the special floor leveling beforehand. We did that so I believe RAYO was trying to pass the issue off on something else this time. Multiple people we know have had these issues with Rago and every time they send out their own inspector he finds a way to make it someone else's fault. . The incredibly poor communication of this business, along with their failure to stand behind their product, as well as their attempt to dodge responsibility with manipulated "inspections" has lead me to leave this review. STAY AWAY FROM RAYO FLOORING read more

Best service always they will try to get you exactly what you need at the right time and perfect price They take a lot of time to give you exactly what you want read more

Lina in Santee is the best!!! She was the most knowledgeable, most helpful, and most caring. Make sure you work with Alina.

I do NOT recommend this place. I had to return a couple of items back and they charge a 20% fee to restock. They stated that because their supplier charges restocking fee, and why shouldn't they? The fee was not an issue, it's the principality of good business practices. read more

I shopped at a few places and couldn't seem to get much help while shopping for floors. I walked into here and George was SO nice and helpful. He led me directly to the floor that would be perfect for me. It was night and day from shopping other showrooms. George made the experience SO amazing. If you need to go floor shopping go see George here. He was lovely. read more

We've been using Rayo for both commercial and residential projects for many years and they've never let us down. We're small potatoes but have always been treated great. Pricing is good and service from both the sales side and the order/will call desk has always been wonderful. read more

Highly recommend working with Lina! Twice now she was instrumental in helping me select the best options. I had to replace a large portion of my moms flooring while still complimenting the existing flooring. She found this gorgeous vinyl plank that has given new life to the rest of the flooring & house! She also helped me pick tile that would complement existing tile. It was a pleasure working with her! read more

After working with Rayo, manufacturer, and installer Omar, I am very happy with solution. It was a difficult decision and time for all of us but it appears we're getting to a completed solution soon. Thank you again Jenny at Rayo for all support and assistance! You are worth your weight in gold at Rayo! read more

No mask most of the by the way Rude employees, As you walk in nobody cares I stand there for 10 min until someone (no mask) yell from behind the desk were atleast 5 people were working and saw me standing there for that amount of time, UNBELIEVABLE BAD SERVICE FROM THE PEOPLE BEHIND THE COUNTER TO BE CLEAR! BEWARE AND TAKE YOUR MONEY ELSEWHERE!!! Zero stars read more

Top notch service and experience with Ron at Rayo! It took us three trips to pick our wood floors and low and behold we went with the original ones Ron recommended. ;) The sweetest guy, super informative, very patient and helped us get the most AMAZING wood floors for our house. We could not be happier with the finished product! If you are looking for flooring and want someone who knows the business in and out-go visit Ron at Rayo. read more

We were shopping for new floors for our home and the contractor suggested going to Rayo's showroom. We were greeted and helped by Jenny Cho. She was so incredibly helpful and knowledgeable about floors. We went there on several occasions to look at samples and take them home. Each time Jenny provided guidance on what flooring would be best given our taste. She was so professional and helpful throughout our process. We definitely recommend Rayo and especially Jenny! read more

Love this company. Jenny is my person there and she is FABULOUS. Totally knowledgable, smart, patient,GREAT suggestions and made both my projects so much easier with her by my side. She directed me to what I needed and was interesgted in. SAVED me loads of time with all the choices, and prevented me from making mistakes. (Flooring is an expensive project, so you just can't take it out if you don't like it). I was able to take numerous samples home, emailed her my top choices, and she was spot on with her opinion. YEAH JENNY! Thank you for everything!!! read more

We just purchased new flooring for our house from Rayo. We had two different flooring contractors recommend them. They were incredibly helpful from start to finish. We worked with Ron in sales, who was able to tells us about the product that we wanted, and how it compared with other options. No one else I talked to could beat their price. The pick-up process was great too. All of their staff were friendly and helpful! The guy who brought our flooring out to our (rental) truck even tied it down for me since it was too long to close the gate. I would 100% recommend them to anyone looking for flooring. The only thing they could improve would be to offer delivery =) I noticed that a few people commented on not getting service. I'm guessing that they walked into the warehouse side instead of the showroom. Both times I walked into the showroom I was greeted immediately and everyone I interacted with was friendly and helpful. The warehouse (with a pick up desk and where they sell installation supplies) is less interactive, but the staff there is no less friendly or helpful. read more

Good place to buy flooring and good prices too, the sales guy Brian very helpful man. 100% recommended

Employees are rude and don't want to help you. They don't greet you when you come in. One guy even told us to be quiet and not in a nice way. We will never buy anything here. There was also another customer that was waiting and was told to ask someone else. We never got pricing he just picked up the phone as we were sitting at his desk. read more

I don't understand the slam reviews. Maybe somebody is flaming them? Eddie took good care of me and double checked my notes to make sure I was ordering the correct amount of material. I think my measurements are fine but I appreciate his help to prevent me from over ordering. It was a friendly gesture. I shopped around carefully and Rayo beat my next closest bid by almost half. Plus they had everything in stock on site. read more

Purchased wood flooring product from this company. Within a year the floor had excessive scuffing which could not be removed. Flooring has a 35 year warranty. Attempted to resolve this through Better Business Bureau, but Rayo did not respond. Have spoken to other flooring installers who say they WILL NOT buy products from Rayo. We wish we had seen this post before we bought our flooring!!! read more

Don't expect to be greeted when you walk in the door. Don't expect any of the sales people in the design showroom to go out of their way to answer any questions or to be helpful. When ordering a large purchase with a large "shipping fee" for an item in stock at another location (found out later) do not expect them to call you when the item arrives. Even the cashier was rude. Lame service from start to finish. read more

I was very impressed how David Roux of Rayo Wholesale (Santee) and his manager handled a difficult customer service case. We bought a case of Sika Primer MB (very expensive stuff), but within a few minute after we mixed it the whole bucket started heating and fuming than quickly solidified. We had time to only use between one and two cups of the primer. I called Rayo, talked to David and he found on the manufacturer's site that it's what happens at high ambient temperature. The problem - it was no mention of it in instructions that came with the product. Rayo contacted the manufacturer and in a week we got our money back. Thank you - you, guys, stand for your customers! read more

We will be using Rayo because our contractor referred us but we totally understand and agree with the comments regarding customer service and it's like pulling teeth to get any info or guidance from the employees who work there. Call us crazy but we thought we were going to a flooring place to order flooring and also get a little education as to what we were purchasing....just saying. read more

This review is based on their showroom and sales people. The guy helping me was very nice and they had the largest selection I have ever seen in san diego. The have laminate that is so real looking i thought it was wood! Their prices seem pretty on par with other stores but the selection is so vast you can get lost in here for a while looking at all the flooring available. read more

Rude employees. No one greeted us when we walked in. We continued to shop for 10 minutes STILL wasn't greeted. Then my boyfriend had to finally walk over to an employee and ask for help and the employee appeared bothered by us trying to buy carpet. I have heard similar stories from friends that have gone there in the past. Needless to say we purchased around 10 thousand dollars worth of carpet from empire who was more than happy to have our business. read more