My kitchen was just remodeled by Village Flooring and Renovations. Lori did an outstanding job on the designing of my new kitchen. I am so pleased! Scott did an excellent job on installing my new cabinets. Bryan did a great job on the electrical work. Zach worked on the plumbing, Juan did the tile work with Rafael doing the counter tops. Edgar painted my kitchen and did an excellent job on both the painting and fixing of my pantry door. I had to mention each one as I couldn't be happier with the work that they did. Lori not only designed my kitchen but along with Andre, they both worked to coordinate each step of the job. I HIGHLY recommend this company. read more

Lori at Village Flooring & Renovations really helped us find the right style, color, and material when we selected our luxury vinyl flooring, we are very happy with our new floors. I also want to say the two workers that installed our floors, Diego and his partner, were not only early on the job, but very respectful being in our home and very tidy. Diego deserves some special praise for some extra detail work he did in the cut of the vinyl to fit around my fireplace and the trim work he did in my kitchen when he replaced my ¾ round wood with composite, it looks fantastic now. I also don't want to forget about the "savior of the hour" Frank from the warehouse division who came to our aid twice. Once for moisture concerns in our slab. He had contacts that were able to roll out quickly to make evaluations, offer solutions, and provide action to resolve the issue so the job could be completed with minimal delay. Then, when the job was right at the end of completion I spilled paint on the new floor. Frank came out to mitigate the damage and showed me some techniques to remove the paint and clean the vinyl so as not to need replacement of the new boards. This team is truly a great representation of Village Flooring & Renovation's professionalism and commitment to customer service! Thank you!! Kim & Dave W, Santee, CA. read more

Village Flooring & Renovations - Before renovation - Flooring Near Me - Santee, California

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Had my floors installed back in 2021. We picked out LVP. The person of contact did not communicate during the install. That was the first problem. Second problem is they have been back every year since the install to correct the floor underneath which was not done properly. In fact the first year they came out the guy said they did a shitty job. Nice to hear from the store that their service was shitty. The floors had about a one inch movement up and down. So the second year another spot did the same thing. They came out and ripped it up a second time. Problem came back the next year in a different spot all within about a ten to twelve foot area. Each year a new spot and another ripping up of the floor. We had new baseboards installed through out the house and after 5 years and promises that the missing piece in the master bath would be done, it still isn't. Even this past summer the head guy said he was embarrassed that it wasn't done. But Guess what? Still not done. Plus all the installed baseboards have small little metal nail hole throughout as they didn't even cover them and paint over them. They look horrible. We recently had our upstairs done by a different company and I looked at Village carpets email from 2021 to get the color of our downstairs LVP. Turns out they changed the color on a different email without noting it and we ordered over 1000 sq ft of the incorrect color. This cost me over $3000 because they had changed color. Lost the price of the floors and labor as I noticed it was wrong after half the upstairs hallway was installed. Then had to look through past emails to find out the problem was that I was sent two different emails with two different floor colors. I have left messages for owner which are ignored. Crazy way to run a business. read more

We had new carpet installed throughout our home which turned out fantastic! Yvette and Tom were so helpful in choosing the perfect color and product. They made sure that we got the best within our budget and not just high pressure sales. The install team was amazing! Fast but took care to do a great job. We definitely recommend Village Carpet! read more

We made an appointment with them at the store for an estimate but never showed up and didn't even bother to call back.

They (Lori Drake) came to our home 2-6-26 to get what she needed for an estimate. Very nice and friendly. Today is 5-23-26 and I never heard from them again. Don't think I would trust them for keeping commitments with flooring, remodel, etc. read more

Village Flooring & Renovations delivers prompt service, not just at the points of on-site measurement, sale and installation, but also to correct an installation oversight in one area of newly installed flooring. As do-it-yourselfers, this was the first time we had flooring professionally installed. Lori walked us through the process and Romero was attentive to our concerns when he and his crew were installing our whole-house flooring. They both were wonderful! We will use Village Flooring again and we will also recommend them to friends and neighbors. read more

Sean was great to deal with, very communicative. Also went above and beyond helping me get reimbursement from my insurance company. Thanks! read more

Had the best experience! I tried ordering what Lowe's considered to be a custom high end carpet for this 10'x13' primary suite, closet, and laundry room. I kept getting sent to several people and brushed off because the job was so small. Finally found someone that told me I'd have to order 500 ft.² minimal for them to order the carpet and then it would take 3 to 4 weeks to receive the carpet (we never even agreed on a carpet nor did they show me a carpet sample at this point.) I decided to think outside of the large box stores and go local, thinking if I was going to have to pay more money for a minimum order I would much rather go to a local business. The second I walked in I met Lori, she was enthusiastic and very approachable. I immediately started the conversation with "I have this tiny job and he probably won't be interested in it because it's so small but here I am." Lori immediately assured me that the size of the job wasn't important to her, but that showing me all the great options that they had availabe that could make me happy was the goal for her. I showed her pictures of the space and she immediately began pulling samples that she thought I might like based on my description of what the room was being used for, the type of carpet I was considering, potential colors, etc. Within 15 minutes I selected a carpet and I am so happy with it. Way better than my options at Lowe's. Also, there wasn't a square footage minimum and the installation was a third the cost from my contractor's guy. I hate to keep bringing up pricing , I only bring it up because that's all that Lowe's talked about. They didn't even show me samples. I know the next job I do with Lori and the team it will be a bigger job and to be able to say "I have a person for that" is a huge asset for me. Also, the carpet is beautiful, the installation was perfect and it only took a week from the day I met Lori to install day. Thank you again to Lori Drake and the Village Flooring & Renovations Team!! Nicely done, Andrew Cortez read more

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Job well done! My wife and I are so pleased with our new flooring! We are also pleased with the services received by village flooring and renovation starting with Lori the design and sales representative! Her knowledge, experience and outstanding customer service sold us! Our installation team Ramiro, Fili and Angel! They did such a great job on the flooring. A special thank you to Frank there service and repair supervisor, came out after the job was completed for inspection! Found some minor issues and Frank's team came right out to fix the issue. All around 100% satisfied with everything start to finish read more

I purchased carpet, vinyl and linoleum to be installed and I was very pleased with the results. The gentleman that did all the work, Fili, was awesome and got everything completed and even did some extra work with no complaints. He was respectful of my home and cleaned up thoroughly after he completed the work. read more

Couldn't have been happier with our decision. We chose Village flooring to install vinyl flooring throughout house. Excellent experience with Lori. Very knowledgeable and very thorough with measuring the job. Our installation crew, Ramiro,Angel,and Fili were awesome. they know what they're doing. Very thorough. At the end of the day ,Everything was clean and put in its place. Highly recommend village flooring. read more

We came across Village Flooring while searching for companies to replace the cabinets in our kitchen. From the start Lori was so helpful and made several visits to the house even before we agreed to hire her. The quote we received was very competitive and the level of customer service and care Lori provided throughout the process was unmatched. The installer Scott, was very professional, completed the install in a timely manner, and was awesome to work with. The painter, Ricardo was likewise very personable, professional, and easy to work with. All parts of the job were handled with professionalism and care. We could not have asked for a better experience. read more

I am posting this on my mom's behalf: Filiberto did a flooring installation for her in Oct 2025 and she was very impressed with his work. He was very pleasant, answered all of her questions, came back to fix an issue I found, and cleaned up well. He does excellent work and she would reccomend him. read more

The team was knowledgeable on all the top trends in flooring! The shop is clean and easy to shop showcasing the products in the best way. Their work was top notch, friendly and clean! I highly recommend this business for your flooring and renovation needs! read more

I was referred from a friend that used village years ago and decided to go with them for my carpet and install. They were nothing but excellent from the second I stepped in looking for the carpet I wanted. Super patient with me going through all the styles and options. When the installers came they were wonderful and I was pleasantly surprised. They even moved my furniture for a totally fair price, and were careful with it all. This place is the epitome of good customer service and I wish all businesses took a page from their book. Lori and the receptionist were so kind and helpful through every step of the way. I wouldn't go anywhere else for my flooring after this experience. read more

The sales ladies Yvette was very informative on the flooring. Came out and measured, explained all that will be done and answered all my questions. The job was well done. read more

Recently had luxury vinyl tile installed in my entryway and kitchen. Yvette was the perfect salesperson who anticipated my needs and helped me make the best selection to match my kitchen cabinets and appliances. My flooring is gorgeous and my neighbors who have come to check it out are amazed at the difference. (Previously had vinyl sheeting that looked pretty grungy). I can't even begin to tell you how happy I am with my new flooring. The installers were quick and efficient. I had some areas that were not level that had to be addressed, but all in all this was an easy fix and everything turned out beautifully. read more

Village Flooring & Renovations - New entryway flooring leading into the living room. - Flooring Near Me - Santee, California

So since my last review the carpet that was defective has been replaced and installed and they made it right by giving a discount for inconvenience. Nice to see a company do the right thing not just the money thing read more

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I've been looking forward to redoing the floor in my house and after getting estimates from a few companies I decided to go with Villiage Carpets Flooring. Tom came to the house to do the measurements...very thorough and friendly. A couple weeks later I went to look at samples. Took some home but wasn't loving what I picked out. I went back and with their help I found the perfect flooring. Exactly what I had envisioned. The install crew was equally as impressive. I wish I could remember the name of the installer who was here daily because he deserves praise (I think it started with an A). He was so kind and did incredible work. He was able to line everything up perfectly. I'm very detail oriented and perhaps have some OCD tendencies so seeing such impeccable work made me so happy. The crew cleaned up all the dust and debris daily before leaving, they were careful with my furniture and worked diligently the entire week. I had contact with most of the employees in store and each experience was positive. I can't say enough good things about this company. Family owned and it shows...they made me feel like family. Thank you! I really do love how beautiful you made my home. read more

Village Flooring & Renovations - Perfect color choice - Flooring Near Me - Santee, California

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My family and I have been coming here for years! They are a family-run business, so you know they put their heart and soul into what they do...and it definitely shows!!! Our tenets moved out of our rental property, so that our daughter and her family could move in. The tenants had left the whole house a complete wreck, especially the carpet. We contacted Village Carpet's and spoke to someone who helped us pick out the perfect material for our rooms (they have such a great selection) and they immediately scheduled a technician to come out and save the day! He was very friendly, professional, diligent and competent! We are so very happy with the results that we definitely recommend this business to anyone who wants great quality at reasonable prices! read more

Village Flooring & Renovations - Good as new!!! - Flooring Near Me - Santee, California

Jahna was wonderful. She was so patient as my husband and I debated over which carpet to choose for our spare room. She even allowed us to bring samples home. The room is so small that we weren't sure if anyone would even be willing to do the job, but there was no question of that, and Jahna was more than happy to help us stay within our budget. Once we made our choice, scheduling the measurements and the work was fast and easy. Jahna was prompt at sending us the estimate. I'm giving the company four stars because of our experience with the back end. The gentleman who came to measure arrived a bit late and didn't put on booties to cover his shoes. Kevin did an excellent job installing the carpet single handed. With that said, I had to call Jahna to find out what was going on when his window to arrive had come and gone. Apparently his truck broke down. No call from him directly to tell us he's running late? Really? When I finally did hear from him he was lost and couldn't find our condo. My husband and I had to go looking for him. When Kevin arrived and took a look at the room, we discovered that he hadn't been told about the closet shelves that couldn't be lifted and that he'd have to work around. The man who came to measure said that he would leave notes for Kevin. Lack of communication with customers and each other. :/ However, I am overall happy despite the anxiety causing snags. Our carpet looks and feels beautiful, and I couldn't be more thankful for that. Kevin knows what he's doing, and Jahna is exceptional at customer service. Even the pricing was fair and affordable. For those things, I would use this company again! read more

Village Flooring & Renovations - The new plush carpet - Flooring Near Me - Santee, California

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Highly recommend! I had new floors installed throughout my house and the final result looks amazing. The owner, Lori, was very helpful, responsive to email and text, and provided excellent customer service. We had recently purchased the house and were nervous that the previous floors had a water damage issue. Lori recommended the next best steps and recommended high quality products to avoid any potential future issues. Lucky the team found no water damage and we were able to proceed with install right away. The installation team was very friendly and very hard working. Its been about 1.5 months since the install and everything looks great! read more

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Not recommended. Communication through out the project was difficult, with major differences between information from the office and the field. I was left with a job where, having had the whole house recently painted, I have had to scrape and repaint old caulk lines. Floors aren't level throughout the house, which I knew but is a more complex issue. A pre-walk through would have been very helpful. I was out when they showed up and had already moved all their equipment into my garage which I did not want. I had a large side yard for that. Clean up was haphazard and sloppy, leaving me with quite a bit of things to dispose of read more

Excellent! Friendly and fast responsiveness to all our needs and concerns on our project's, check out the show room in Santee see what works for you then order it's that easy! Great products and good prices. We have used them for two of our homes and both experiences even though years apart were the same high quality. They have all of the modern stylings and a huge variety to choose from. Would recommend to everyone looking for flooring read more

Village Flooring & Renovations - Living room flooring - Flooring Near Me - Santee, California

I had the carpet replaced in our living room. I wasn't happy with the way it turned out. The seam stuck out like a sore thumb. But I was very happy that Village Carpets stood behind their product and were able to makes things right to my satisfaction. Thank you Jahna for all of your help and to Tom and Kim as well. It may have taken a little time, but I am happy with the way things turned out. Thanks Again - LeeAnn read more

Lori was very helpful when we were selecting cabinets and making color decisions. She walked us through various options in the show room, shared the pros and cons of each for our particular situation, and let us borrow some color samples to view in our home. Thanks, Lori! read more

The staff was courteous and friendly. Jahna helped us with our choices and had a good knowledge of the products. The installers were competent and listened when we things that needed clarification. read more

I was remodeling my granny flat bathroom and was referred to Lori at Village Carpets by my contractor. Lori was very helpful and helped me find exactly what I was looking for. I was on a tight budget as I was only remodeling due to a flood that had previously damaged the flooring and Lori was very respectful of my requests and recommended great options that were budget friendly! Of all of the quotes I received for similar work, Village Carpets has the best price. Ruben was the installer and his team did a great job. They showed up on time, cleaned up after themselves and finished the job faster than anticipated. Super happy with the end result! read more

Lori and Frank were excellent! I had a short time to get flooring in my new home before moving in and they worked with me to make it happen. They were both very professional and attended to a few additional things I needed done. Great customer service from them both!! read more

Showroom Sales and Measurements: Lori Village Carpets Flooring America in Santee was absolutely amazing. Starting with Lori who showed us many samples in the showroom and days later stopped by the house to confirm the measurements for the carpeting job. Lori went out of her way to find the exact carpet I had wanted and special ordered it from Shaw. Her customer service is absolutely wonderful and she demonstrated that regardless of the size of your job, it is still important to them. Thank you so much Lori. Installation Coordination: Frank Frank assisted in setting up the installers on a day I was available. Frank's coordination with the installers made this job easy and exactly what I was looking for. Frank promptly responded to my call. Installation: George & Robert Wow!!! Talk about some good "OLD SCHOOL" gentlemen. These two Oldies but Goodies (maybe Greaties instead of Goodies) where absolutely amazing. I would put these two Veterans in the Carpet Installation business as the most dependable gentlemen I've ever dealt with. They showed up on time without any hitches and immediately showed me the carpet and padding while on the truck to ensure they were the correct materials. And then they went to work non-stop till the job was done. They wore their PPEs and were absolutely respectful of our home and of our things. They carefully took out the old carpeting and padding and cleaned the slab prior to putting down the new materials. Just extremely amazing gentlemen who took such pride in their work. Thank You George and Robert. I could not be happier with all the service from Lori, Frank, George & Robert. I now remember and realize why I had used Village Carpets over 15 years ago in Alpine. I always felt like the Customer Satisfaction was the most important thing with Village Carpets. I would highly recommend them to my family, friends and to you. 5 STAR JOB. I would attach a photo of their work if I knew how to do that, but I'm old school too, and don't know how. THANK YOU VERY MUCH!!! Be Blessed!!! Gustavo Guzman read more

Had a board split. Not in stock any longer. Sean got some from the manufacturer and had it replaced in a timely manner. This is excellent customer service read more

I worked with Lori Drake and MyRemodelAdvisor.com for a full kitchen renovation, garage renovation and all new windows and front door for my home. I simply cannot state enough how fantastic Lori is as a Senior Remodel Advisor, and as a person. She was with me every step of the way, as promised. Lori came to every appointment and consolation, expertly guided me on choices, looked for the best possible pricing and was a complete joy to work with. Lori truly made a somewhat stressful undertaking, a wonderful experience. Using her years of experience and vast resources, Lori wowed me every step of the way. I cannot recommend Lori highly enough. You won't be disappointed! read more

Awesome business and staff! We were under a tight timeline with our project when we went in to look at the flooring options. This team went above and beyond to help us out with the project and was able to get the flooring completed earlier than originally told to us. The owner even came out to take the measurements the same day that we went in because the team that usually does the measurements was booked for another week. We had originally started with another flooring company but after a couple of days we knew we were going to have some issues, so after some research, we decided to go in here, and it was the best decision we could have made. The entire staff was friendly and helpful - but we are very grateful for Yvette, who led the way with all of our needs and questions. She also checked in with us consistently throughout the project - we can't thank this team enough! You all are awesome! read more

Sean at Village Carpets came to our rescue after a failed Home Depot floor install. He gave us a competitive quote and was able to get us on the install schedule the very next week. Ruben and his crew did our install and we are thrilled with the level of expertise that went into every little detail. I highly recommend these guys! read more

when entering the door in March 2022, my wife and I were extremely happy with the attempt for courteous staff (Jahna). She assistant us with not only picking or carpeting, but also are LVP. She explained a variety of things that we did not know related to the flooring. Fast forward, eight months later, due to delays with our Contractor Marrokal (and their designated Trades), we were ready for flooring. Within two days we had beautiful flooring throughout our house. The phenomenal customer service continued when reaching back to Sean and Jahna to repair a couple minor issues. They're expedited customer service repair team came out and fixed everything. I would strongly recommend Village Carpets! read more

Lori spent a lot of time with us, helping us choose the best type of carpet and helping us pick a color. I'm terrible when it comes to decisions like this so it was very helpful that she was able to come to our place, with samples, and set them up against the walls so we could get the best idea of how it would look. We love the carpet that we have. We also looked at vinyl plank throughout and once again, Lori found a fabulous one. read more

I'm so happy with the quality of product and installation of my new hard wood flooring! I highly recommend contacting Sean for any flooring remodel needs. He and his installation crew provided excellent customer service and a beautiful end result! read more

Village Carpet is awesome!! Sean was so patient with all of my questions and concerns about what flooring to get and he REALLY listened, he helped us find the PERFECT floor for us!! Ruben and his crew were very professional and on time and cleaned up after themselves. They did a BEAUTIFUL job!! The before and after are AMAZING I RECOMMEND village carpets to anyone and everyone read more

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Ruben and Moses of Village Carpets replaced carpet with luxury vinyl plank throughout my entire condo the week of June 7. I could not be happier with the result. The price was fair compared to other quotes I had received, and the finished result is fantastic! Ruben and Moses showed up promptly each of the three days they worked on my place, and were very fast, thorough, knowledgeable and diligent. I could not believe how they were able to move furniture from room to room. I had dreaded that part, but they took care of everything, including dismantling and reconnecting my three beds, and taking up and setting back down two toilets. My condo looks brand new, and this new flooring will be so much easier to care for than carpet. Thank you, Village Carpets and Ruben and Moses! read more

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