Dr. Van Antwerp is honest direct and really tries to do best for all of the pets she treats. Esp when a cat is more seriously ill. She is willing to consider financial elements into the treatment of pets. read more

Trust the people here with your pets. This is a safe haven for both pets and their owners. I cannot emphasize enough on how incredibly compassionate and loving the staff and Dr. Siu are here. I was here 7+ years ago when my dog got injured and the doctor back then got my dog back on her feet in several hours. I then came back very recently to put my dog to sleep. When it was time to say goodbye to my old dog and everyone was so kind when I became overwhelmed. Thank you so much to staff here for helping my family on multiple occasions. read more

An amazing team from the front office, to the techs, and of course the doctors. Can't wait until the new facility is opened.

My bunny Stanley had a tummy problem and wasn't eating yesterday morning. The receptionist on the phone was so sweet and competent. She squeezed me in even though they are by appointment only. By the time we got home Stanley was eating again. And had breakfast and dinner today. 10/10 recommend this place. They care about your animals and Dr. Rachel Siu did a great job explaining and handling Mr. Stanley. I didn't even have to do another dose of the fluid kit. He is doing great and back to normal. This experience was great. I have delt with a bad vet before and this place gave me a piece of mind that there are still people that care. Thank you so much!!! read more

Carrollton West Pet Hospital - Veterinarians Near Me - Carrollton, Texas

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Eternally grateful for the best veterans & vet techs under the sun. My poor puppy Clover had an adverse reaction to a medication and started going into shock. We called that we were on our way about an hour before closing, and when we arrived they were waiting for us to come and grab her the moment we walked though the door. They ran an IV and did bloodwork and started helping her out. Dr. VanAntwerp kept us well in the loop, and we were so grateful for her evident wealth of knowledge. Her team of vet techs and lovely ladies at the desk made sure we were well taken care of, talking to us while our puppy was in the back. You can tell the team works well together and really cares about you and your pets. She and her team did everything they could think of to help our little puppy feel better, including Dr. VanAntwerp watching the puppy for TWO hours after closing until she was acting normal. Dr. VanAntwerp is amazing. She and her team saved our sweet puppy, and we are so grateful for all of them! Cannot recommend this amazing group. Not even to mention this was the day we had ever visited their office. To be this willing to go above and beyond for total strangers is such a testament to the incredible hearts of everyone single one of their staff. read more

There are not enough good things to say about Carrollton West Pet Hospital. Not only are they wonderful with our cats and our dog but the Avian vets here are the best I've ever seen. Simply incredible. Also, shoutout to Kelly D who works at the front desk. You couldn't ask for a more kind or caring individual. She goes out of her way to offer a sweet word of hello or encouragement if needed every single time I'm there. Love Carrollton West! read more

I just got a new puppy that was feeling a little sick and decided to take her in last minute. Without an appointment, the staff took us in within 30 minutes and were super friendly. They took great care of my puppy, ran several tests, and gave me a lot of information about my new puppy and caring for her. I was very nervous about her but I left feeling great about the quality of her care. The vet we had was amazing, (I believe her name was Rachel). The costs weren't bad either, and they made sure you were okay about the prices of everything. No hidden fees whatsoever. Our puppy is feeling so much better already. They even called us a couple days after our appointment to check in on her. This is definitely the vet I will be using for her and any animals in the future! Thank you for taking care of my sweet girl! read more

Carrollton West Pet Hospital - Veterinarians Near Me - Carrollton, Texas

Thank you to Dr. Osofsky and Carrollton West Pet Hospital. We brought our parakeet of 6 years to this practice because Dr Osofky is an avian vet. Although the diagnosis was hard to hear, they were caring and so knowledgeable about birds. We were confident in the diagnosis. Dr. Osofsky pulled out an avian vet book to show us the anatomy of our bird and what the issue was. This will be our avian vet from now on. Thanks for being so caring with our little boy. read more

Carrollton West Pet Hospital - "Dad", the parakeet. - Veterinarians Near Me - Carrollton, Texas

Brought my bunny here after getting a completely wrong diagnosis for eye discharge at another vet. Was initially hesitant because they're curbside due to covid right now and I was wary about handing my little bun off to someone and not being there to comfort him but oh my goodness I'm so thankful I did. My little bun had some really overgrown, crooked teeth which caused the eye discharge as a side effect and it was really bad. They did some x-rays, got him scheduled for oral surgery, and when he refused to eat for days afterwards they kept in touch, did some more xrays to make sure there wasn't any obstruction in his GI tract, and made me feel 100% confident in their rabbit knowledge and care. He's finally eating on his own again and has no more eye discharge! Such a relief to see him back to his usual mischievous self. I highly recommend Dr. Osofsky and West Pet Hospital staff for bunnies. I wouldn't trust my little one with anyone else. read more

Carrollton West Pet Hospital - Lynard the lionhead - Veterinarians Near Me - Carrollton, Texas

As a rabbit owner, I highly recommend Dr Champagne and Dr Osofsky! Dr Champagne gave me amazing advice and did a great job spaying my rabbit when I first rescued her. At the time I was a first time bunny owner and she answered all my questions. Dr. Osofsky also looked after my second bunny and performed his neuter. She took him in last minute when he wasn't feeling well and showed me how to feed him critical care for which I am so grateful. The staff is friendly, although I did have a negative experience with one of the front staff members who was rude when I called in regards to boarding my rabbits. I decided not to board with West Pet due to this convo. Unfortunately, I moved and if the drive was closer I would keep taking my buns here. If I can't find any good ones in my area I will certainly make the drive for these amazing doctors! Overall, I highly recommend this vet. Thank you Dr Champagne and Dr Osofsky for taking care of my Binky & Benny! read more

TLDR; Loved Dr.Van Antwerp, the receptionists are rude and one receptionist, a woman with a blonde bob, seems selective about the kinds of people she's willing to help... I loved Dr.Van Antwerp! Helpful, understand and nice. 3 stars because the receptionists are abysmal. They're discouraging, unhelpful and unprofessional on the phone. My boyfriend and I's dog was having issues so I had to bring him to the vet a lot because my boyfriend works pretty far away. Maybe 2 times out of my 4 visits, there was a blonde receptionist with a Karen haircut, the asymmetrical bob, working. The first time I saw her, I thought she unhelpful, leaving people just standing in the lobby and not saying a word to them. I never questioned it, because another receptionist helped me. I was always hesitant to talk to them because there's been more than once that as someone been rude to me on the phone. I assumed it was the blonde woman by they way she was treating people. But get this: for our 4th and final visit, my boyfriend came with me. My boyfriend is African American, and was holding our dog when began to walk toward the doors. My mask broke, so I had to walk all the way back to the car to get a mask while he went to go check in. I grabbed a mask, and walked back into the office, where I found him sitting down so I assumed he checked in. I went to go sit by him, and the blonde receptionist stops me and says, "How can I help you?" I said, "I'm with him," and from his seat, my boyfriend looks up and remarks, "No one's helped me yet!" Later, he explained that he walked in and waited for the blonde woman to look up, who was writing. When she didn't, he said, "Excuse me," and she held up a finger, telling him to wait. Disrespected, he sat down, and that's when I walked in. I got angry that I had to come in for him to be acknowledged and that she didn't apologize. It made me wonder, were all the people I'd seen that woman had ignored in the past of color? The situation did not sit right with me. We changed vets. read more

Dr V and the staff are truly amazing! They are very compassionate to my fur baby Luna. We have been going here since I rescued Luna 3 years ago. read more

This will be our last visit at Carrollton West. I hate to say it, but they have just turned into money hungry people. I know they are building a new facility, so they are nickeling and diming everyone. I'm pretty sure that in the last few months, I have given them a solid down payment on their new facility. Not any more. It was $63 for the vet to spend five minutes with my dog. I had already told them exactly what she needed, but they said they had to do an exam. And here we are with them giving her exactly what I said she needed. I wish I made $63 every five minutes. I was also charged $21 for pills that my sister-in-law got for her dog for $6. I am not going to keep giving money hand over fist when I can get the same care at a fraction of the cost. To reply to the owner's comment: I have never benefited from any food or medication delivery ever. You might have me confused with another person. My SIL paid 60% of what you charged me to get her pup diagnosed and treated with meds at Banfield. Maybe that's who you need to call to see how you can do better. read more

Wow! Just wow!!! Dr. Champagne removed a very large cyst for my guinea pig. It was a complicated surgery and I had a lot of fear. I was given frequent updates & even received a picture to ease my fear. My girl is doing phenomenally well and recovering at home. I can't recommend Dr. Champagne & staff enough!! Definitely an amazing place for exotic furry friends. read more

We took our mini rex rabbit here for a wellness visit and it was the best vet visit I have ever had. The staff at the front desk were very welcoming. The veterinarian and techs were fantastic! They gave us a lot of information and showed us how to trim his nails. I HIGHLY recommend this place to everyone. read more

I love the people that work here. They are always so nice and truly care about our babies.

I have been going to Carrollton West Pet Hospital for 15 plus years. We have received both compassionate and professional help for our fur babies here. All the doctors are wonderful snd I would recommend them to anyone. Thank you for your TLC for our babies. Ken snd Shirley Wrays read more

I usually take my 3 puppies there, I called to set up an appointment and they treated as shit, I felt very bad, they did not even let me to explain what I needed, they were so rude, it is very hard now to find a new vet read more

Dr. Osofsky has a great manner (and owns a cockatoo) so she empahsizes when your bird is not well. She has the experience to correctly diagnose problems,causes and knows which tests/procedures to recommend or stay away from-she will not waste your money on expensive things your bird doesn't need. read more

The staff here is awesome they took good care of my Charlie. This will be my new clinic to take Charlie highly recommended.

Very kind and helpful front desk staff. The vet we worked with was extremely patient with us and very nice too! Great prices.

This is long overdue, as my dog, Dolly, has been a patient of Dr. VanAntwerp for over 12 years, but because I have recently moved out of state, I believe I have the benefit of hindsight and longterm knowledge to provide this review and give credit where credit is due. It is my hope that other concerned pet parents will seek and benefit from Dr. VanAntwerp's considerable knowledge and caring demeanor which leads me to believe that she treats all patients as she would her own pet. Dolly was a stray with no collar or chip, when I found her shortly before a hail storm. With no medical history, her inability to keep food or water down required all of Dr. V's expertise and experience to treat her. Dr. V kept Dolly alive not only through hemorrhagic gastroenteritis, but through the succeeding years, a collapsing trachea, heart murmur, and thyroid imbalance--no small feat during the pandemic when medication was so difficult to obtain. Dolly is about 15 years old now and still with me, thanks to Dr. V. read more

Carrollton West Pet Hospital is the best! We've been going to them for years. We have seen Dr. Osofsky & Dr. Champagne with Kate always as our vet tech. They are all so knowledgeable and communicate with us very well. They are caring and courteous and all took the time to answer all our questions and offer different solutions to our pet's issues. We appreciated all the kindness and professionalism. Front desk staff was also awesome and quick getting us checked out. I would highly recommend them. read more

This veterinary clinic is the best!! They truly care about your pets and you. They ensure that you are comfortable with all services provided. My guinea pig recently had to have surgery and Dr. Champagne provided the best service ever!! I have moved from the area, but she worked with me to allow me to drop my guinea pig off the day before, boarded her and kept her several days after surgery to ensure she was doing well before sending her home. They called and followed up with how she was doing a few days after she had been home. Dr. Champagne even accommodated me last minute, even though she was extremely busy, to do a follow up on my guinea pig because I was concerned about how she was doing. Dr. Champagne was able to make me feel so much better. I LOVE this pet hospital and everyone is truly the best! Especially Dr. Champagne!! read more

Dr. Paa is amazing!! He is thorough and takes his time with our sweet fur babies. I never feel rushed and/or confused after leaving. He has a heart for animals and is compassionate to the sensitive fur baby mama! read more

Dr. Paa and all Vets and staff are truly care about my pets, they also care about us as parents of fur babies. Frequent updates on labs and status before and during hospital stay has really taken away the fear and stress. They are also good at what they are doing. Dr. Paa diagnosis quickly yet accurately and explained very clear about my baby's situation to help us making right decisions on the treatment. My GSD baby is now doing well after the surgery and recovered at home. read more

After having a horrible experience at a emergency vet clinic in Irving my cat is traumatized visiting vets. She gets so nervous she starts to drool and shed tons of fur. When I moved to the Carrollton area my sister told me about this vets office. And I have been so happy she did! The staff has been so friendly and helpful here. They are so kind and caring with the animals that it has made it easier for my fur ball. Dr. V has been so good through the years. A few years ago one of the buildings in my complex caught fire. The cat from the third floor was badly burned and dropped to the ground. I rushed the cat to my vet (this office) and there was a sign on the door saying they were closed due to having a company meeting. (Now emergency vets do not open till after hours in Carrollton.) The maintenance guy saw me waiting and opened the door and said I'll let you in to wait no need to be out in the sun. I explained my situation and he went an interrupted the meeting. THREE vets came out to help with the cat and were very caring and prompt. I am very glad to say that cat is healthy and it's owner very happy! read more

Today was my first encounter with the team at Carrollton West and I simply cannot say enough of about them all! We had to put my 17-year old baby down today --- when my daughter and I walked in, the front desk was waiting for us and quickly ushered us into a room. Dr. Heard was so warm and welcoming and took time to discuss everything with us before we proceeded. She and her team did all they could to make my cat's last moments as calm and peaceful as possible (she, herself, even stayed in the room loving on Pepper and consoling both of us). This is a vet clinic that clearly loves animals and what they do. They understand that, for many of us, our animals are true members of our family. They made every effort to make this process as easy as possible. And, unlike several other places I had called, they did not take the opportunity to gouge me with crazy pricing --- it was extremely reasonable. Truly, if you want to take your fur babies somewhere where you'll know they will be treated like family, and you'll be treated with respect and compassion, then I recommend you make Carrollton West Pet Hospital your new vet. After today's experience, they will be ours! read more

I have no complaints with the care my pets have received in the nine years I've brought them here. The staff are knowledgeable animal lovers who go out of their way to make our cats comfortable during their checkups. Dr. Champagne, our regular vet, is one of the kindest souls you'll meet. She has taken great care of my cat, recommending teeth cleanings as necessary but always giving alternatives to more pricey procedures. Like most vets, they do carry a recommended brand of food but I have never heard a sales pitch or recommendation to buy it as a form of treatment. My experience is markedly different from the other reviewers here so take all points of view into consideration when choosing medical care for your nonhuman family members. While I love my animals too much to board them at any veterinary hospital, Carrollton West has been an important partner in the regular health care for our pets. read more

Like others who reviewed this pet hospital, I was referred to here by an emergency pet service after our dog had a horrible post operation for neutering. We got him home and noticed his sutures did not hold and his incision was completely exposed. Many calls & miles driving around helplessly to many emergency vets who wanted $800+ to put him under again we were referred to CWPH. After arriving we discussed the issues of cost - repair - and treatment. They were calming and took him back almost immediately and assured me he would be taken care of. [They gave him a mild sedative and staples along the incision along with some medicines to take home... cost was minimal compared to emergency service.] 5 years has past and +1 dog later... we continue to patron Carrollton West Pet Hospital. They are relentless with their treatment and care, comforting, and great at what they do. By the way... I should mention we don't even have a specific vet when we go there. They are all EXCELLENT and each have been there as long as we've been going there. Additional positives: * After visit call to check-in from Doctor * Price match on all medications * High quality foods/treats/medicines in stock * Walk in appointments available * Drop off appointments available - if you need to drop off before work and pick up after. * Payment plans... varies - but in most cases where bill is large, they will work with you to set up payment plans. *Happy Pets read more

We have been bringing all of our dogs here for the past 9 years. At one time or another they have seen all of the vets and they are all great. We especially love Dr. "O", Dr. "V" and Dr. Paa! All of our dog's have special issues and they have been treated with love and kindness. ( We could care less about how updated the rooms are, the point is how amazing is the care? ) As for the front desk, these ladies are great! I enjoy getting to go up there and visit with them. We have paid more for Vet services and we have paid less. We will pay more for a Vet like Dr. "O" who carried our little Yorkie around all day after getting 13 teeth pulled. He was scared and she knew it. She was there for him as were the Vet techs. It seems that when someone has a situation that they are not happy with is when a bad review is written. So, if only a few are listed here out of the hundreds or of pets that are seen at this clinic then I think that speaks volumes. Thanks for the great care Carrollton West! read more

My first visit to the office was just because they were the only vet in the area that could get my fur baby in immediately. He had been attacked by another dog and was bleeding and needed emergency care. This office was a god send. They took him in as a new patient when they were already busy. The staff is amazing and there are no words to describe the awesomeness and caring Dr. VanAntwerp showed my Charlie. She kept me informed of everything that was going on and was so understanding. My baby had to stay with them for 5 days and she was wonderful and came in on her days off to check on him and called me to give me updates. They worked out a payment plan and helped with getting him on the road to recovery. The entire staff appeared to be caring and compassionate and they seem to truly enjoy being there and helping. I must say that their customers seemed pretty awesome also, I witnessed a lady offering to give up her appointment so that another lady who came in with an ill pet could get immediate assistance. The atmosphere and people here are wonderful. I will be bringing all of my babies here going forward. read more

If I could give more than 5 stars I would! Beyond amazing patience, customer service, & compassion. Thank you so much!

My family has been taking our dogs to this place for a few years now. But we are going to be looking for a new clinic after recent events. We had issues with one of our dogs and called them at 7 am to consult on what should be the next steps. We didn't hear back until we called again at almost 4:30 pm that day trying to get answers. It was decided that we would have to put down one of our girls but the earliest they could do it was Tuesday of next week (6 days away). We went ahead and scheduled for that day because we weren't sure if another hospital would do the procedure on a dog they have never seen. The day before, my mom gets an overly cheerful call about the upcoming appointment which just didn't seem to be the correct tone to have when discussing an appointment for euthanasia. It should have been a warning sign for us. The day of, my mom and dad take our girl to the hospital. My mom called three times to try to check in and all three times she was hung up on. The fourth time she was able to check-in. My parents wait for 20 minutes in the car until my mom goes inside crying to figure out why there is a delay. They told her they had no idea it was an euthanasia appointment. I understand that vets are dealing with a lot of stress, especially in these times but this was not the correct way to handle this. It prolonged the stress on our dogs and the stress on the family. We will be looking for a new clinic to take our pets to from now on. read more

I went to this clinic today with my dog for the first time. We went for normal annual vaccinations, as well as getting a spot in her mouth checked out. I was so impressed by everyone we encountered there. All the techs, front desk staff, and vet were so nice and relatable. We saw Dr. Paa and he was the best! He helped this super worried dog mama calm dog and not freak out! It was super reasonably priced, and the flattering comments about how perfect and well behaved my dog were was also a big plus. :) We will definitely be back! read more

Had my first visit because they were so close and will continue to return! Everyone who works here is exceptionally kind and patient and willing to answer every question you have. Absolutely wonderful and will be returning!! read more

I've been taking my rabbit to Dr. Osofsky because she was recommended on the North Texas Rabbit Sanctuary's website. She is really nice, knowledgeable, hard-working, and makes sure to explain everything to me in a way I can understand. I'm very grateful to have found her after my last vet told me she didn't see anything wrong with my rabbit. Dr. Osofsky has worked with me for about a year to help save my bunny after he has been through such an awful middle ear infection. I would certainly recommend her. read more

Best vet around, hands down! I brought my black lab border collie mix princess in immediatly after she had her second seizure. Not only did they take us in as a new patient, but they took such great care of both her and me (I was freaking out!). I would easily reccomend this vetinarian clinic to everyone and anyone! read more

All around horrible. Diagnosed my dog as heartworm positive suggested 3k treatment and to sedate my dog for 3 months, I spoke with two other vest who felt this treatment was too conservative and when I took him to one of them for the treatment he tested negative for hw. I called and informed the clinic who did not even apologize or offer refund. Also had computer issues and lost records twice and would not forward information to new vet. Worst vet ever, wouldn't take my animals anywhere near!! read more

We used to visit this vet and although we really liked the staff we found many unnecessary tests. Our dog had recurring ear infections. Each time (every 5 weeks) we would have to visit the vet in order to receive medicine. Each time it cost $150. It got to where I couldn't afford to take him. We found another vet who would just prescribe the medicine if needed instead of doing new tests. The new vet also treated the infection so instead of it happening every 5 weeks it now happens maybe one time a year. read more