Great service. I left my two dogs there for Thanksgiving holidays. Easy experience to reserve…read more Polite staff to meet and greet. Charges are reasonable.

DO NOT BOARD YOUR DOG HERE…read more This is a hard review to write, as we have been loyal customers to this business (and have loved their boarding services) for many years and many stays. HOWEVER, after I picked up my dog from her last boarding stay from 12/27/2021-12/31/2021, she came back with bruising to her neck and a large hematoma (as diagnosed by her veterinarian). When I called the business to let them know, the owner offered a refund, which I did not take because I wanted to know exactly what happened rather than him giving me a refund and sweeping it under the rug. He said he would review the video footage of the 4 days she was there and get back to me...he called back within a few hours to let me know the footage didn't show anything....which lets me know he didn't actually review it, because how does one watch 4 days of video that quickly? I called again and again, and none of the staff have said they saw anything happen or know anything about an incident (either from another staff member or dog). Either my dog was injured by a staff member themselves or by another dog during the daycare playtime and a staff member didn't see it OR didn't report it, all of which are unacceptable. The owner did not seem to care about the well being of my dog which was a slap in the face as a loyal customer. We will not be using their services again, and I would encourage others not to use them either as the quality of their care has gone downhill.

Caring and friendly employees. you can tell these employees love animals. my dogs love them too!read more

My dogs absolutely love going to the boarding bungalow. They love their play days and overnight…read morestays. I also recommend their bathing services. They come home super clean , soft, mat free and smelling fabulous.

They've done really well with my shy dog and I love bringing her here. The small groups of dogs is…read morea great way for her to play.

I drive all the way from Knox/Henderson to take my dog here. She absolutely loves it! Can't…read morerecommend enough

Jacob and staff are friendly, courteous and professional. We might be relocating from out of state…read moreand needed our dog to have a wash and nail trim. We will also need boarding in the future and Jacob was able to give us a tour with no appointments. We are definitely happy and looking forward to give future business to Man's Best Friend ! Thank you for such great care of "Chimi"

Great facility! We tried several boarding facilities in the area and weren't happy until we came…read morehere. It's clean and everyone is friendly. Our dog gets a lot of sunshine outside whereas other places keep them inside even to go to the bathroom. The grooming is also good and reasonably priced.

DO NOT BRING YOUR FUR BABY HERE!!!! Just like all the other reviews…read more I boarded my pup here for a week, and something told me to take a video of her when i dropped her off and compare to when i picked her up Ima so glad i did. My pup is 8 months old and full of energy, like all pups are. When i picked her up she was lethargic and her energy was LOW! She wasn't interested in eating or playing games when we got home. She in fact went straight to sleep for 5 hours She smelled like sour poop, (my dog is black fur) she a light white/ cream colored fur all over her back, dried up poop on her rear and her legs, causing me to have to take her to the groomer the next day because she had my house smelling! There were 4-5 cuts on her paws and nose and i did not have her groomed there. F that ! We have boarded at WAGS previous and at pick up she did not want to leave. This was not the case here! The facility is OLD dingy and dirty, and they do not call you and update on your pet, i had to call and check in. I attached a photo on 2 small cuts on one of her paws that looks like it's gotten worse. The saying you get why you pay for was definitely proven here! Just DONT!

DO NOT TAKE YOUR BABY!…read more I have taken my Yorkie for 4 years and was very happy with the service when Edgardo was there.  When he left,  I noticed the owner was a little "rough" with the dogs,  but hoped it was just a 1 off. I considered not going back,  but thought "the devil you know is better than the devil you don't know. " I WAS WRONG! I took my sweet dog in for a routine grooming and when I got her home,  noticed her anus was bright red and something had definitely happened. I reached out to Yolanda (owner) and she didn't acknowledge anything happened.  The following day I took her to the Vet and sure enough, they had taken off the entire surface of her anus skin. She was brutalized. I can't imagine the pain my little baby is in. It's like a nightmare....horrible pain.  What's worse,  the owner refused to respond.  Had she acknowledged a mistake, or accidentally cutting too deep, I could have treated her immediately.   So, the purpose for telling my story is this: If you love your dog,  cat, pet....do not take them to this groomer or boarding house of horrors. Your baby will suffer.

I absolutely adore Dr. Hutton and her staff. Everyone is so kind, compassionate and knowledgeable…read moreabout all things dogs whether you're a novice dog owner or an expert. They have been doing a stellar job taking care of examining my senior dog, Hook, who's had some health concerns. Thanks to them and their medication regimen, his symptoms have been alleviated! They've also given us guidance for our Cavapoo puppy Honey and I am so thankful for their amazing supply of dog supplies and prescription foods. 100000/10 would recommend!

If I could do zero stars I would. Rudest people ever, my girlfriend took our cat in and they judged…read moreus for being together. Charged us for tests we didn't need and didn't ask for. They don't even look at past records for when we took him in before to see what he needed. I definitely want my money back for the test they charged us for be going even doing the test. I would never recommend them to anybody. All they care about is the money, not the animals.

Diego and his team were able to handle my difficult dog, Smalls, to give him a bath and trim, and…read morecut his nails. Smalls needs patience and sensitivity, and Diego took great care of him! Smalls looks so handsome now! Highly recommend Jossi Lu to anyone.

I brought my dog in for full service. They failed to communicate with me that Shawn the groomer…read moreinjured my dog to the point he was bleeding resulting on scabs forming inside his ear canal.

Trust the people here with your pets. This is a safe haven for both pets and their owners. I cannot…read moreemphasize enough on how incredibly compassionate and loving the staff and Dr. Siu are here. I was here 7+ years ago when my dog got injured and the doctor back then got my dog back on her feet in several hours. I then came back very recently to put my dog to sleep. When it was time to say goodbye to my old dog and everyone was so kind when I became overwhelmed. Thank you so much to staff here for helping my family on multiple occasions.

My dog was already a patient at Carrollton West. I called at 7 am Wednesday and said he had been…read moreout in the heat yesterday, couldn't walk and was lethargic so I wanted him checked for heat-related conditions as soon as possible. The woman said Friday was the first apt they had. I said he needed to be checked today. She gave me the number of an emergency clinic that was in Grapevine (a considerable distance from both the clinic and myself) without bothering to find a closer one. I would expect a clinic with 5 vets would be able to squeeze in an urgent examination for an existing patient. Anyway, my 5 dogs are no longer their patients.