Easy ingress, well lit, easy egress, easy access to a great bank make Bank of America a winning…read moreexperience!

I use to love this location. Lisa S. was our favorite and is no longer there but not the only…read morechange that has become a problem. In the last year the bank has become equivalent to standing in line at the DMV. They shut down the drive up lines (time to rethink opening those back up that would help stop the spread of all kind of germs). There are never enough tellers to help the people in line. THE FIRST of the month 1 tell and 15 older people struggling to stand in line 30 minute wait for me to deposit two checks into a company account . I have also had tellers give me the straight up wrong information telling quoting laws that do not exist (they are bank of america policy not laws) and upset with me when I question have questions about this misrepresentations. Customer service is clearing a sub par department at this place and not an attitude.

I found myself in an emergency need of transferring money from my checking account to my child's…read moreaccount today. As it is Saturday June 4, all of US Banks branches closed at noon I thought. I found one open on the Plaza until 2pm but I'd never make it in time. Had almost given up until I spotted a branch inside a Price Chopper in Liberty with a 4pm closing time. I hopped in the car and drove over 20 miles. The nicest young man, Mark, greeted me and completed the transfer while answering my questions about the process. If I owned a bank he'd have my card an invitation to work for me at a higher salary than US Bank is paying him! I seldom experience great customer service like Mark's these days.

Went to cash a check today at the drive thru and the gal that was helping me questioned who I was…read more I've been to this particular location on numerous occasions and have never been questioned about my name or who I was. Now granted I go by my middle name so the check that I was cashing had my middle name on it and not my first name. But.... I've cashed checks here at this location for the last three years and have never been questioned. She refused to cash it and I decided to write a review. I was so mad that I am thinking of changing banks because of her. Btw.... I have been with Commerce for over 45 years. Looks like it's time to move to Country Club Bank!

Bankers are NOT there to help their clients. Don't even expect them to try - they won't. They are…read moreso paranoid about their assets, they rapidly throw their customers under the bus without a moment's hesitation and hide behind "my hands are tied" to excuse their behavior. Also, their online banking is sub-par for a bank with their attitude. I wish i had never entered their door.

I was looking for a $7000 loan, as well as switching to this bank when the banker told me I needed…read moreto wear a mask as he sat there not wearing one, himself, stating "it's state law." I'm all about being respectful and following rules like a little puppy. But, this was the most hypocritical thing I have ever seen in my life.

Been banking here for years and decided to write a review. I went in to make a deposit and was…read morehelped by Cindy who was very friendly courteous and professional. The lobby area was very clean neat and organized and just a very friendly atmosphere. I'm glad this bank now has an app available so you can do mobile deposits as well. That's a big bonus.

As far as credit unions go, this one has been wonderful so far. Banking with them for a few years…read morenow after moving here from out of state. Was surprised there are only banks around. We have to drive from more rural to come here. But the bank we tried first in our town was very difficult to work with and wanted to charge money. My only complaint is I have had issues with the outside atm machines. particularly the digital screens do not always work properly. with no real buttons to press its up to the computer not glitching or getting overheated in summer. but they have complimentary coffee and cookies inside. there is a change machine for members to use cost free. They have numerous bank professionals to help with more complicated matters on any given day. staff is always helpful and professional.

I apparently came to this location on the busiest Saturday of the year, because there was a line to…read morethe door of people waiting to be helped. They were clearly not prepared for the amount of people they had coming in, but they all handled it very well everyone was in a good mood and apologized for the long wait times. Even though the line was super long I got in and out of there within about 20 minutes.

I've been going to a couple of the Lee's Summit branches for years and recently moved up to the…read morenorthland and was happy to see Security Bank had a location close to my new house. It was nice not having to switch banks and on my visits to this branch I've received the same good service as the branches in Lee's Summit I've gone to for years.

Incredibly rude, unprofessional, and unhelpful when I called to inquire about when I may expect to…read morereceive my replacement debit card. Not only did the employee on the phone not give me an estimate, they were also VERY condescending and rude towards me despite being a customer for almost 20 years. I could not make out the first name of the individual that helped me, but her last name was King. I am glad the conversation was recorded so that hopefully the U.S. Bank training staff can use it as an example of how to not treat their customers over the phone. People often say, "It never hurts to ask." however asking a simple question to her was apparently comparable to coming to her house to kick her dog. They are lucky the Richmond location closed because nobody in the country would want to come to Liberty to deal with such rude people. The Richmond location was always much more ready to help me with any request (which I had made many that were more intricate than this question.) it is a true shame that U.S. Bank closed the good branch to have us suffer with the staff at this Liberty location.

The worst customer service you will ever experience. I made an appointment at 9:00am to meet with a…read moreloan officer recently. I even received a confirmation e-mail. I took the day off work to go to the appointment, but when I arrived, the manager asked one of the tellers where the loan officer was. The teller told the clueless manager the loan officer never comes in before 10:00am. The manager then told me that the loan officer called in sick and said to come back at 10:00. No apology or anything. Go bank somewhere else. The manager is clueless.