Wouldn't leave ONE star!…read more This has been the most frustrating and unprofessional experience I've ever had with an auto shop. My car has been there since the end of July--nearly three months--and it's still not repaired. I was never told the part was on backorder, and after contacting my warranty company, I found out the part was actually available when the repair was approved in late August/early September. There's no reason this repair should have taken this long. They also tried to overcharge me, falsely claiming the extra cost was part of my warranty deductible, which my warranty company confirmed was not true. When I asked about accountability, Pete (the manager) said it was "neither my fault nor theirs" that the part was delayed -- yet no one ever communicated anything to me throughout this entire process. To make matters worse, Jordan hung up on me, and even after calling multiple times in one day, I still received no clear update on when my car would be fixed. They finally called me back, I got a call saying I have to pay prior to them even completing the repairs. I have never even heard of such a thing! I've had my car serviced several times by Kia and NEVER have had to pay prior to my services being completed! Despite the entire headache they have caused me! They also "mistakenly" thought I traded in my car which is why the communication also stopped! This dealership has shown zero accountability, terrible communication, and complete disregard for their customers. Not once have anyone thought to even apologize or take in how I felt as the customer! I would never, ever use this dealership again -- and I strongly recommend others stay far away.

where do I start ... first love all my Kia's 4-5 from bob sights ... last free oil change told me I…read moreneeded alignment... said no thanks ... guess what started vibrating afterwards... discount tire rotated and balanced tires ... guess what no vibration ... sorry Todd ... Will not get my or family business anymore ... Jay Riley

Got a good deal on my GMC Canyon live out of town haven't been back seems like any other dealership…read morethe sales people seem OK

I bought a Chevy equinox from there and it is a nice vehicle except it's got no power cuz it's 4…read morecylinder it. The oil apparently needs checked often to prevent low oil and possibly blowing the motor. I woke up on Friday and the car wouldn't start so a tow came and got it because they had y vehicle and when I got back I test drove a couple more but they were too expensive so they told me if I kept this car they would fix everything on it. I told him the muffler needs fixed, the brakes need fixed, the battery (obviously)and the tire pressure sensor needs fixed. I got told they put it on the machine and the error they got was only saying the battery was bad (diagnostic machines don't do that). Out of all that they only replaced the battery and finally on day 4 of purchasing the car they fixed the tire pressure sensor. They said if they fixed the muffler it would make the price of the car go up meaning they knew it was bad. I wanted to know what made the battery go bad and so I had it put on diagnostic machine from my mechanic and it is a bunch of things that all connected to the body control module and that it is going bad. I relay that to my rep and he just blows me off. It's an $500- $1500 fix!!! Don't buy a car from here unless you expect to spend at least $20,000.

This business just underwent new management back in April, and I've noticed a complete 180 (in a…read moregood way!) from the way the business used to be ran. The new owners are very polite, and go out of their way to try and make every financial situation work in terms of being financed. I was worried coming in that my credit score was too low to be approved, but with my down payment and my trade they were able to play with the numbers and make it work! I just wanted to say thank you for getting me into a nicer vehicle than anyone else would have been able to get me into. I will definitely refer all my friends to Noland Road Auto Credit. Plus, they offer a $300 referral award for anyone you refer that purchases a vehicle! I've never heard of that anywhere else!

3% charge if you use credit card and they don't even say anything jerks !!!!!!!!!!!!!!!!read more

I had to wait 3 HOURS for an oil change. There's no excuse for that, that's just straight…read moreridiculous. Never going back, thanks a lot

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

The good: Friendly, non-pushy staff. Easy financing…read more The Bad: While I do understand buying 'as is' is a risk...They do not make sure the vehicles are maintained. All the money I had saved to get my vehicle registered has been spent to fix repairs. Every week something is going wrong with the car. So be prepared to drop money on getting maintenance done.

Metro Motors sold my son and I a 2020 Nissan Altima, and within 30 days and only 130 miles,…read morediagnosed with blown head gasket, and had to have new motor. MMKC told us to go to Kelly Tire's to get it fixed, and they sent us elsewhere. MMKC offered NO HELP financially to a $5800 repair. DO NOT go to this dealer. Bad news!