The worst car buying experience ever. They sold us a car that had issues. Within 2 weeks, we went…read moreback 8 times because of trouble the car was giving us. The salesman was not honest about the condition of the car, and they even tried to make us pay for new tires. I would not recommend buying a car from this location.

Some talented con-artists here. Bought a used car from them and they conveniently had the back-up…read morecamera covered by a sheet of paper during the test drive, turned out to be a heavily scratched lens. Exterior looked good enough to me, but they failed to tell me that the roof-ditch molding was broken and superglued onto the roof. Body-work from a previous accident turned out to be cheap glue, and the body panels started to separate significantly over time. Also, the emergency key inside of my key fob isn't even cut for the car, and they never told me.

Dishonest, disorganized and unresponsive to Customers needs. Unfairly represented car that I…read morepurchased from them in january of twenty twenty four. Additionally, did not submit my GAP waiver warranty, leaving me now unprotected. In two weeks they haven't answered their phones nor have they responded to my text messages. I have now written to the owner with the hope of getting a response and resolution before having to get a lawyer. Stay away from these folks! Update: Phone disconnected now. Visited them; business now appears closed.Owner Eddie Saleh unresponsive.

WORST CAR BUYER EXPERIENCE EVER…read more.. Purchased a BMW X6 4 months ago and still do not have my tags. No one will return my calls. You call the office number, no one answers. Spoke to Eddie, the manager, who said he would help but now does not pick up my calls. Also, the vehicle was sold with a warranty. After taking delivery of the car, I learn it had been performance tuned and my warranty is voided. Eddie at Fairfax said they would give me $1k compensation for the issue but now no one returns my calls when I try to collect. Completely unprofessional and being a sales person myself, I can't image treating my customers this way.

I bought a 2010 Subaru Impreza from them about 6 weeks ago. Now that I'm settled in with my new car…read moreI feel like I can give a proper review. At first I was nervous since I was buying a car outright for thousands of dollars. However, the salesmen who assisted me were excellent and I'm very happy with my purchase. The service was excellent, the car is probably the best deal for what I paid, and the process to buy was smooth. I would definitely recommend checking this place out if you're in the market for a new car.

Buying this car has been the biggest regret of my life. I bought in April 2026 and still haven't…read morereceived my hard tags with multiple delays. I went to get the car inspected and it failed multiple times. Cost thousands in repairs to finally get it to MD state inspection standards. Don't even waste your time here!! If the price looks too good to be true it definitely is !!!

Another Amazing car buying experience with Luke! This is the second car that I leased from Stafford…read moreMazda. Luke is the primary reason why I keep on coming back! He is extremely patient, exhibits product knowledge, and made my experience a smooth transition. Luke is loyal to his customers and always made me feel confident that I made the right decision. I will definitely be returning for my next car from Luke, thank you so much! Debra S.

Review for service only. My wife has taken her car there several times and always been happy with…read morethe service and they haven't tried to upsell her on unnecessary services or overcharge for items. They offered her a free loaner car when they weren't sure if she would be able to pick up the car same day which was greatly appreciated. Turns out we were able to get the car back same day which was convenient. The diagnostic fee to check the issue was a little annoying when you're already getting other services done, but they did credit the cost of the fee toward the repair that resolved the issue so it wasn't a big deal. So far so good on their service department and everyone was very friendly so let's hope they keep it up.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

I just purchased a used car here and had a fantastic experience. I was looking for a Honda Fit-…read morethey had 9- and I called ahead the day before and they had the two cars I was most interested in right in the front. The staff were really nice and let me look at them and test drive them with tons of time. Once I decided, I talked to Junior about pricing. They are very upfront about the costs, and post on the wall the additional dealer fee. There are no add on costs, no surprise "transaction" fees, no upsells for stupid things like nitrogen in your tires. They also don't negotiate on prices. That can be good or bad, just know in advance! Once we agreed on the price, Junior arranged the paperwork. In ten minutes he had everything set up. He made a folder with the forms I needed to bring to the DMV and specifically stated what each form was for. We were done pretty quickly! 1st Choice Auto Sales was a great place to buy a used car. The staff are honest, direct, and upfront about the vehicles. I wish all car buying was like this!

Had a very good experience buying a used car with 1st Choice. They were very responsive right from…read morethe beginning and gave me lots of space to examine and test drive the car without pressure. The tricky thing is that they won't let you take the cars to a mechanic off-site, which would ordinarily be a red flag, but they gave some legitimate reasons and allowed a mobile mechanic to check out the car on site. Seems above board and I'm very happy with my purchase and the interactions.

We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.