I needed to sell my car because I'm moving into the city and won't need it. I bought the car less than two years ago so I still owed quite a bit of money on it, so I was really just looking to get what I owed. I was so nervous that selling it was going to be really difficult and that I would either be stuck with the car or have to write a large check, but Car Sense in Mount Holly made it so easy and gave me a really fair deal! I filled out the form on their website and heard back from them within a few days, then made an appointment to meet with the Inventory Manager for the following day. When I arrived I filled out a form with more information about the car. The Inventory Manager looked at the car, drove it for a few minutes, and came back to me with an offer. I was expecting a really low offer, but I thought what they gave me was incredibly fair! I had checked the Kelley Blue Book trade-in value earlier that day, just so I had some point of reference, and their offer was about $50 more than that. I also checked the Car Sense website the next day to see how much they were selling my car for, and it was about $3,600 more than what they paid me - seems like a very fair difference considering how easy it was for me to sell it to them. Sure, I could have gotten more for it if I sold it privately, but it would have been a lot of work. They took care of all of the paperwork to pay my loan and the whole process took about an hour and a half. read more

I worked with David to test-drive a few models and ended up purchasing one the other day. As I was searching, David checked in every so often to see if I had any questions, but was never pushy or annoying. They seemed to put a considerable amount of effort into getting me a great loan rate given me credit, and offered a fair value on my trade in, beating CarMax by $100. read more

3rd truck bought from this location and each time gets better. Highly recommend asking for Larry to be your sales professional. Great attitude and his past auto service experience really helps your purchasing experience to be smooth and fun. Top notch! read more

Had a great experience buying a car through CarSense. Dean Miller was the epitome of patience as I had no idea what I really wanted. He never pressured me, always answered all of my questions honestly, and dealt with my vacillations. I'm very happy with the whole transaction. read more

Waste of time. Had me sit down and fill out an appraisal form. Waited 25 minutes for someone to look at my truck and nobody came. I watched about 10 associates talking to each other in the showroom and just watching them browse the internet at the front desk since there were no customers to help but nobody checked on me to see if I was helped already. read more

while this should have gone smoother from the beginning Stew and I were able to come to an agreement and get everything fixed. I believe car sense should do a better job at checking the cards before they sell them and consider adjusting their sales policy on getting repairs done. Stew really did a great job and did a quick turn around on the car. Thank you. read more

A great experience. No stress. The staff, Jeff L. was helpful and accommodating, they transported the car I wanted from PA to NJ within hours so I could see it. I test drove the car on my own and they went beyond by allowing me to go and retrieve my title, for a trade-in, with the new vehicle. They even took my personal check for the full purchase price! A positive and satisfying experience. read more

We had a great experience dealing with Joey at the Mt. Holly CarSense. He worked with us to put us in a vehicle we are thoroughly enjoying.

Just bought our new SUV here and couldn't be happier with our entire experience. My husband and I were treated with such respect and we were never once pressured to buy at any point in time (since their reps do not work on commission...how refreshing!!) The convenience of being able to test drive dozens of makes and models of vehicles is unmatched! We found the vehicle we loved, we were given a great price for our trade in, and worked out monthly payment plans that were in our budget. I highly recommend Car Sense to anyone, of any budget. I would most certainly shop here again!! read more

I gotta my car for the Carsense mount holly on 2017. I didn't Received my license plate. So I paid extra $150 to dmv to get New one. I didn't care at the time Bc I love that's car and i understand shit happen. After 3 long years i keep going to carsense for my oil change and my tires and other stuff and etc !!! September2020 I have light on my car show Check charging system. So Immediately I took my car to them. I gotta told I need a new battery. They Replace my battery right way . After fews days later i had same Problem car didn't want to start and Check charging system light again . So I tow my car to them. Then they told me I need a new starter it's cost $500. I had no Choice and I trust them so they Replace the starter. They fun part is 6 days later I have same problem. Paid for the Tow my car them again . They keep my car over weeks without know what's going on . Then I figure out my self they was a one Screw missing . When they replace the battery did not put the screw on its right on starter and the battery. It's cost me over $1200 for one Damn screw.I wouldn't Recommend them to get the car fixed. Very Disappointed on them . read more

As far as the sales department I think "CarSense" was top notch. However the server department is absolutely horrendous!!!!!!! When I bought my car I was very happy with the experience, BUT I was told that I would receive a life time warranty on the engine as long as I toke the car back here for service. Today is the first and LAST time I will ever come here for service. I have been waiting here most of the afternoon, for the last couple years I've been going to a oil change chain called "Posh" you would sit in a leather chair and watch the mechanics work on your car through a floor-to-ceiling glass wall, even when they were busy you never waited more than 20 minutes from the time you showed up to the time you drove away. Because they would have five to six mechanics at one time working on your car. I will NEVER come back to carsense for service I don't care if it voids the warranty. And I definitely recommend to everyone else too be mindful of this before you buy a car from them. read more

I purchased a 2012 Toyota Rav 4 here just 2 weeks ago and I couldn't be happier. Not only is the vehicle in top shape but my the entire shopping experience was extremely easy and stress free. I worked with David and he was excellent. I was never pressured into anything, never given the run around when asking questions, and never felt like he wanted anything more than to help me find the vehicle that fit my needs. I went on several test drives and finally ended up very much liking two different models, my Rav 4 and a Ford Edge. The Ford Edge had more bells and whistles on it but cost significantly more than the Rav 4. I knew I was in good hands when David recognized the Rav 4 fit my budget better and cautioned me against making a purchase that cost more just because of a few fancy features. When have you ever heard of a car salesman trying to talk you OUT of a bigger sale? That sold me. I knew that carsense was a good fit and that David wanted what was best for me. I was happy to give him my business and would highly recommend anyone to do the same. read more

Great place. No hassle. Cars are A+++ will be getting my next car there again. Ask for Dean. Great service

After a horrible experience at a dealership last car purchase I decided to see what carsense was about. Found a car I really liked online amd emailed them to inquire about it. The sales associate Nick was far and away the best I have ever dealt with. He was friendly amd not at all pushy......he took the time to listen to my questions and did not pressure me at all. Nick even wrote up an IOU for some detail work today needed to be done on some scratches I found (detail not open on Saturdays) I drove home in new car before 12pm. I highly recommend carsense for your next purchase......ask for Nick read more

We just bought a car at Carsense in Mt Holly and our salesman George Shafer was fantastic!Best car buying experience we ever had.We also got a great deal on our car!! read more

As far as sales goes, I had the best experience buying a car. The salesman was very helpful and the no haggling made the whole process a lot less stressful. On the other hand, service was horrible!! I had multiple bad encounters with service. One being I made an appt to get my car fixed and when I got there and after sitting there for a hour they come tell us that the parts aren't there yet and wouldn't be there until the next day.. I was furious considering I live 40 minutes away and had to take off work. Another time I dropped my car off the day before they were supposed to work on it. I called the next day around closing to check on my car because I didn't hear anything all day about it. They told me that they were still waiting for me to drop my car off....? They knew i dropped it off the night before, so my car sat in a parking lot for a whole day and couldn't do anything until the next day. Those are just two of the bad experiences I had with service. I would absolutely buy another car from them but I will definitely not be getting a warrantee through them and will be getting my car serviced somewhere else. read more

I bought a Toyota Highlander 3 weeks ago from Car Sense West Hampton. This morning the check engine light came on. I purchased Car Sense's full warranty. I gave the service department a call and they said to bring the car in so I asked my boss if I could run it down there real quick and thankfully he obliged. When I got to Car Sense I made it known I had a 1PM meeting and that if the repair was going to take time that I would need a shuttle. The service department said we will check it out real quick and if it is going to be something that takes time we will give you a shuttle ride back to work and pick you up later. After waiting for an hour they call me up to the counter to tell me that the problem that is causing the check engine issue is still covered under the manufacturer warranty and that I need to take my car to a Toyota Dealership. I took 2 hours out of my work day for the company that I just bought a 30K car off of with full warranty to tell me to take it somewhere else. Terrible Customer Service. You should not allow your customer's to carry the burden of a manufacturer warranty fix when they have purchased your warranty. - Never Again. read more

I went to Carsense looking for a particular SUV , the vehicle was only 3 years old, low mileage, the salesman talked to me on the phone to set up an appointment. He told me he was looking forward to meeting my husband too. I did not invite my husband to go with me and I don't need to have him there to purchase a vehicle. I was wondering why he said that to me??? I went on a Saturday on time to meet with the salesman, he told me he was also helping two other customers at the same time he was helping me. I took the vehicle for a test drive, the tires were almost bald and he said that was ok it was exceptable tread , also no instruction manual was in the glove compartment. The vehicle was dirty inside and I had to keep waiting for him to help me. I will never go back there for any car purchase, I was very disappointed with the way I was treated, I also felt the vehicle I test drove was not up to par and was very surprised they would sell a vehicle like that read more

Took my Lexus suv in for an oil change & tire rotation on 3/27/18. They told me that I needed spark plugs & had to replace valve cover gaskets & needed new tires, I gave them the ok for the spark plugs & to replace the valve cover gaskets but forget the tires & tire rotation at this time. Picked up vehicle the next evening. After lifting hood on car when I picked it up - I noticed two rags under the hood in well of motor. Gave them to receptionist who didn't know anything about the rags & the technicians had already left. A couple of days later- i noticed oil leaking on driveway. I called them on 4-4-18 & was told to bring the car back in, which I did the next morning. I kept calling them, but was told they couldn't find the problem, & they gave me a loaner. After car still wasn't ready on 4/11/18, I went down in person, and was told it would be ready the next day. I picked it up on 4/12/18 & was told there may be some residue coming from the car. The leak got worse - called them to let them know & was told to bring the car back. After them having the car for 10 days & paying them 1,045.80 for a job that they couldn't seem to do I decided not to take it back. I took it to Lexus, & problem was solved in 2 hrs. Would never go back to car sense or recommend them to anyone. Hopefully, buying a car is a lot better than going to their service department. Feel like they should have offered me some of my money back since they were unable to complete the job. read more

On 5/26/18, I went here looking for a car because my cousin purchased his from here and said he had a great experience. This was only my second time looking at cars/test driving as I was still in the early stages of looking. I had no idea of what I really wanted, but wanted to test drive different makes and models. I forget the name of the guy who helped us, because frankly he was extremely rude and one of the worst salesmen I've ever encountered. He was tall, dark shaved head, glasses and I know he started in October and is from Tennessee. Anyway, besides the fact that he interrupted my mother several times in the middle of her talking, he also said we were going to be difficult to deal with because we kept picking out scratches, dents, things wrong with the cars. I'm sorry, but I'm not paying 20,000 or so for a car that has dents, etc. Which yes, a lot of the cars at the CarSense in Mount Holly/Westampton has a lot of dents, scratches, and bad breaks. Because I'm a female, they thought I had no idea about cars. I test drove a Jeep Cherokee and the breaks and rotors were bad! At the end of test driving 4 cars, we walked inside. Now, like I said I just started looking and had NO idea what I wanted. While we went inside, I was being pressured to pick which car I wanted. I said, well the jeep is out because the breaks are shot. So I had three choices, I was asked by the salesman (after he looked around for his manager), if he were to put a gun to my head at that moment - which car would I pick? I said NONE and walked out immediately! I WILL NEVER EVER recommend this dealership to ANYONE! read more

I was very disappointed with CarSense. They misled me in the trade-in experience by telling me they were pricing my offer "for auction" because my cars miles were "too high to keep on their lot." Then after the sale, I saw my car for sale on their lot! I would have pushed for a higher trade offer if I knew that. The trade is the only negotiable thing with them. They also messed up the payoff by paying the wrong amount. That led to multiple calls to me from my bank seeking payments for my old car - that I didn't even own anymore. I felt CarSense misled me and were dishonest and I will never use them again. read more

Getting a new car should be an exciting and enjoyable process, but it seldom is. I DREAD the haggling usually involved. I came across CarSense while looking for an off-lease low mileage used Volvo S60. I was relieved by their no-haggle pricing. I know what things are worth and I like to know we are on the same page before talking to a salesman. George was fantastic and I would recommend anyone buying a car from him. No one works on commission at CarSense, so they aren't super aggressive hard-selling you on more car than you can afford. Despite it being a busy Sunday afternoon, George never rushed me through the process. I also live 45 min from Mount Holly, NJ and George even recorded a video walk around of the car and emailed it to me so I could get a better idea of the condition before I even came in for a test drive. Excellent car buying experience all-around. Every car buying experience should be this easy. read more

Scammers! Do not go there! I applied for a credit on their website, next morning got 5!!!! Hard inquiries!!5!!! When called financial service guy was rude and improfessional, told me this is how we do it and that if i applied for credit i gave them permission to pull my credit as many times as they want. Do not go there! They sell your information, ssn, etc all over the country. Fraud! Scam! read more

I had a good experience with CarSense. I went on their Web Page and found the vehicle that I wanted. I made an appointment to test drive this car I got an confirmation to meet salesperson Dean Miller. Dean had the car outside the showroom all ready for us to test drive. He put a tag on and away we went on our own for this drive. The car looked and ran outstanding and we derided to buy it. Dean our salesperson was so helpful through this whole process. He knew the ins and outs on this vehicle and helped us set up our cell phones and showed us how to work the computer equipment in this car. The buying process went so smoothly as Dean knew what he was doing. He was straight forward and made the buying process enjoyable. The only thing that I didn't like was that there was only one key fob for the push button start. The dealership is paying for a new one but I believe that they should have the two fobs available before selling any car. Now I have to take a day off of work to get this new key fob program. read more

I test drove several SUVs at CarSense and the customer service experience was great. Jose F. was the sales consultant that I dealt with and he was very friendly and professional and provided a lot of useful information. He also followed up with me several times, but he was not pushy at all. Ultimately, I decided not to purchase a car at this time, but would highly recommend CarSense! read more

My boyfriend and I bought a truck today from nick! He was awesome a huge help! We were in and out with the truck in about 2 hours! Driving home we realized there was a bible in the car? Very strange apparently they leave it in ever car. Thought that was very out of place and a bit offensive as not everyone believes in the bible. Otherwise great experience thanks so much nick! read more

Just bought my second car from CarSense in three years. This time was in Mt. Holly, first time was in Hatfield. Both experiences were great...cars were priced well under Kelley Blue Book value (this last one by more than 4K!), you can testdrive cars solo, got good trade-in value and they took care of all of the paperwork, salespeople are uniformed (which i think is a nice touch), were very polite and not slimy at all, process was as fast as it could be (start of financing application to driving out of the lot took just under 2 hours), facility was clean, modern and very pleasant (only complaint would be lousy drink station-- no fridge and only nondairy creamer for coffee, yuck-- and no free snacks), and loan rate was extremely competitive. Two other minor complaints: (1) salespeople really try to push you to purchase extended warranties and other care & insurance packages, so they must get some kind of bonus for selling them, and (2) cars are not detailed as well as they could be. I appreciate the ESP program, which, among other things, allows you to earn points for services done at CarSense that you can use to get a discount on a future CarSense purchase. Overall, I feel that it's the best dealership for buying most used cars (the selection of luxury vehicles is very limited). read more

I recently purchased a 2009 Honda Accord EX-L from the CarSense dealership in Mt. Holly. We were really ready to replace our 2000 Ford Focus, but really didn't have a lot of spare time to research cars, go to dealerships, etc. CarSense was great in that there was a wide variety of cars available, all in great shape with a good warranty behind them, and definitely low/no pressure salesmanship. We got to look over the cars, make notes, come in and get the keys for several of our top choices, take them out for test drives, and make a final decision. The car we selected is in great shape, and the prices were very reasonable; all marked down from blue book value. I would highly recommend going to this dealership, and our salesman Todd was great, too. read more

I purchased a 2011 Mercedes from car sense and was very pleased with the process and the whole transaction. My sales associate was Sunny and he did an excellent job and when I picked up the vehicle and noted there were a few minor crumbs under the passenger seat, he had the vehicle re-serviced for me. However, I will say they stick to their mantra of no haggling, I tried unsuccessfully to haggle but was shot down. overall it was a very pleasant experience and I would recommend them to other folks. read more

I decided to purchase a vehicle from Car Sense because it was a reputable company, however, I would not recommend this dealership to anyone! I purchased my first used car from Car Sense because I thought it would be a smart financial move. I purchased a Mazda CX9 in July, 2012. The vehicle was only a year old when I purchased it but had a battery issue in Feb 2014 which brought to light many issues. Car Sense referred me to Mazda and to make a long story short Mazda took the vehicle apart and discovered the car was previously in a flood. The insurance company would not handle the case because the incident occurred prior to my ownership. I have been paying a monthly car payment plus insurance for a vehicle I cannot drive and now I have to pay an attorney to handle this situation. I have been through consumer affairs which was another horrible process because they closed the Burlington County office in the middle of my case. I should have been a little more hesitant when a vehicle my sister purchased from there had a bad transmission and went within 6 months. That Bible they put in every vehicle MEANS NOTHING !!! read more

BEWARE. buying experience was fine. bought the warranty where everything is covered. SERVICE SUCKS. i think because they dont get paid top dollar if something is covered. i am sitting in the service area now for the fourth wk in a row. three weeks to fix the heated seats. the first week diagnostic. next wk i show and "they" forgot to order the part. after many questions to find out who "they" were it was obvious it was the man who waited on me. ok ill be back next week. come back give me a loaner for the day because it will take so long. fine return end of day and was need another part. wont get until afterweekend. for your troubles and patience we will do a full detail on ur vehicle. i was told this verbally and on a voice mail message. i asked for the 120 point inspection since too. sure no problem Mr D tells me. btw also a phone call from MR S saying he was calling for Mr d and ill be getting a full detail on car because of the inconvenience. return on tues pick up loaner. the have my car from wed thru Fri. I pick up fri morning. they did not detail or give me 120 pt inspection. bring Mr d out to car say no detail. takes car for an hour and it was vacumned. no detail. THEN Mr D says i never told u a detail only i would clean it. huh you r not telling the truth. then he takes my keys and says in a huff..."fine but u are going to sit here for hours." every word gospel. so here i sit. waiting. got here just after 10:00am.. i i now 1:15pm. disgraceful and totally unnecessary. read more