Outstanding service and experience getting from Incline to RNO last week. Professional, on time,…read moregreat car for my two large suitcases. Cannot wait to book our return home. Great find for sure.

On time and courteous. Really appreciated several rides with this company over the years.read more

Booked a shuttle, plane got canceled - got a confirmation call asking where I was / why i didnt…read moremske the initial bus and was super hopeful given the appearance of NLTE really caring about customers. Booked again once flight rebooked and was sent a confirmation email that my ride was confirmed. No one showed up, and of course - no contact to be had. After desperately finding a taxi at 1am, I eventually got to where I was going. I do not recommend NLTE ever to anyone now. There are better services available, who are proven to be much more reliable. ​

Communication is abysmal. I booked for 2/17 from Reno to Olympic Village. There was a blizzard,…read morethey cancelled and rebooked me for 10 am the next day. In the morning, it was still snowing at Tahoe so I texted from the hotel around 7 am to see if they were running. No response. So I went to the airport and waited for the 10 am shuttle, which never arrived. Some time after that, they called to say they were canceling all shuttles that day as well. I took an Uber and requested a refund . . . no response. I texted on 2/23 to request a refund . . . no response. I e-mailed on 2/26 to request a refund . . . no response. I'm now disputing the charge with Capital One. Update: they put through a refund on the 3/2.

Cab picked my wife and I up at the requested time early in the morning on 1/1/26 with a van as we…read morehad a lot of luggage and delivered us to the airport on time. Great service...highly recommended!

This is the WORST COMPANY I have ever in my 73 years of life dealt with. They have a lock on the…read morewheelchair market. My husband is a paralyzed Vet. EVERY time I have called them, they tell me they will pick us at a certain time. We have had plans cancelled so many times because of their arrogant attitudes. They tell you to call 45 minutes ahead. They came 2 hours and 15 minutes after they told me they would be there. Don't need the van anymore. Tonight, they tell me they will be there at 4:45. Assured me. At 5:15 I had somebody help me put him in my car. At 7:00'pm I called to have them Pick us up where we had dinner and they still had me on the list to pick us up at northern nevada state veterans home where they assured me they'd pick us up at 4:45 pm Just now, I called at 11:34 and was told a wheelchair van would be at Northern Nevada State Veterans home in an hour or less. At 12:34 I called to find ETA. They had no idea. At 12:54 I called and was told the driver would be there in less than 8 minutes cause they were in route. At 1:28 I called and was on hold for 5 minutes when I very calmly (my advent mass said patience, Patience, patience) tried to explain the timeline. The lady that answered didn't let me finish, started yelling at me and I do mean yelling and hung up on me. It is now 2.5 hours since I placed the first call. I keep trying to use them, but it never gets better. I have come to the conclusion they do not like veterans. And we are cash paying customers. A couple weeks ago - the day after Thanksgiving, the driver showed up 1 hour early. I hurried to get my husband ready. Flo waited for us. She said it was soooo slow. But they dropped us off at the restaurant 35 minutes before the doors opened. It wa freezing outside and the restaurant let us wait inside. I gave the driver a $30 cash tip!!! Because she wasn't late. The people at the restaurant were familiar with the HORRIBLE service this company provides. They know they are the ONLY game in town and take advantage of disabled people. That's REALLY SAD in my opinion

service ever. Picked up at my home and driven to the very clean limo great service. The driver…read morewas very polite and me water with my bags. I wouldn't use any other service.

Professional, courteous, on time and SAFE. A tire bolt flew through the window right near our…read moredriver. He remained calm and pulled the bus to the side. After a brief delay making sure the hole in the glass did not impede his vision, we were off. GOOD job!

We used Sunset Limo today for transportation from RNO to South Lake Tahoe, and I wanted to take a…read moremoment to share how wonderful the experience was. Our chauffeur, Jade, was absolutely amazing. She was professional, friendly, and made the entire trip smooth and enjoyable. I would definitely request Jade again and highly recommend her to anyone using your services. While I'm sure all of your chauffeurs are great, Jade truly stood out. Thank you again to Sunset Limo and Jade. We look forward to using your services again in the future.

Wow! I called them back to confirm my booking and was treated so rudely. I didn't mind that he…read morecouldn't recall our conversation or the quote he gave me just yesterday, but he acted like he was offended & put off that I didn't want to just give him my credit card info without providing me a written quote. Well, considering he had no recollection of the vernal quote he gave me yesterday and his price today is even more, can you blame me for wanting something in writing? Ugh, plus his excuse for his rudenss was that he had more business than he did kindness, courtesy, & professionalism.

Tahoe Knight Monster Hockey Package…read more Round trip from the Silver Legacy to Tahoe Blue Center with Game Tickets for $50 per person. Everything went fantastic. However, for the game tickets it is best if you download the Monsters' App too. And realize for the price - your tickets are in the end zones. Fifteen of us were able to party up and arrive safely home. Both bus drivers were professional and possessed a sense of humor! An added bonus the Knight Monsters came from behind to win the game!  I am recommending your service to any one who will listen. Hopefully, it is successful enough to continue in the future!  Thank you again!

Great experience with the shuttle service from the airport to South Lake Tahoe. Our driver Phil did…read morean excellent job getting us here safely and in sometimes dangerous conditions too. He also displayed great patience with the other drivers we were sharing the road with even if they did not do the same. We will definitely be using the service again!

Jimmy was contacted directly from his web site by phone for transportation between Reno airport and…read moreLake Tahoe for our family of 17 who arrived on two different days. He was very professional and polite. They were there waiting on us when arrived at the airport and handled all of our luggage. All of the drivers were the same as Jimmy, kind and polite. When were ready to depart, Jimmy and the guys were there ahead of the scheduled time and again handled all of our luggage and drove our family safely to the airport. I have and would again recommend Jimmy to anyone. And I agree, he is such a nice guy. You will not be disappointed. Margarette M Baton Rouge, LA

Convenient & on time. But if you have 4 in the party, the taxi shuttle ( not the local taxis) is…read moreworth looking into. It stops only at selected lodgings thus you may need to take Uber OR LYFT to get to some locations.

Have used many times, but no more. I arranged a pickup at Reno airport, and paid in advance by…read morecredit card. My flight arrived on time, but nobody from the transport service was there to pick me up. Had to take an Uber to get home. Biggest complaint is that the company refused to refund the charges. It is one thing to show up late or not at all, but to charge for services not provided is very unprofessional.

Reno-Tahoe is really the best. Don't let a cheaper company ruin an otherwise good travel day!…read moreEdgardo arrived before time-always a relief! These drivers are highly trained in all aspects of driving and customer service. A wonderful office team keeps things running smoothly and communication was excellent.My deepest thanks and appreciation for such a great group!!!THANKS!!!!

Amazing experience from booking with the sales team- friendly, accommodating and on call 24 hours…read more Our driver Brian was top notch!!! Very knowledgeable, professional and excellent driver. Brian is also a great photographer They created a memory we will never forget