I had my vehicle in for repair and I wasn't going to write a review, but getting my car in for warranty work has been challenging since I am no longer in Colorado and travel overseas extensively for my job. I was very appreciative they could get me in as quickly as possible due to my upcoming move, but the quality is absolutely horrific. I picked up my vehicle the evening before the movers were coming so I had no chance to inspect my vehicle or request they fix the issues. They had my vehicle for 4 weeks! My passenger rear door was struck and after the repairs it sounds like a wind tunnel in my vehicle now. My interior is jet black leather, but they installed the wrong colors. The door panel is not properly installed and are loose. I would swear the parts are not OEM and were acquired from second hand sources due to their appearance. The weatherstripping isn't attached, and won't connect to the door. Absolutely horrible work! read more

CARSTAR Ideal Northglenn - Body Shops Near Me - Denver, Colorado

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If I could give this place 0 stars I would. I brought my car in for hail damage and it sat for the first FIVE WEEKS in the shop without repairs even being started. They claim it was because the $3,000 supplement they submitted didn't get approved by my insurance for four weeks, but they already had an approved repair estimate in their hands worth $16,000 that should have been started in that time. There was nothing in my contract stating that they wouldn't start repairs until a supplement was approved and the useless front-desk staff led me to believe that those original repairs had been started in that time. Because of this large delay, my rental car coverage of 50 days expired and I was forced to pay a grand total of $650 (plus $185 for tolls) out of my own pocket for the rental car for the last 3 weeks my car was still in the shop. I should also add that I finally had to go into the shop IN PERSON after those first five weeks to finally get answers because you can't get any over the phone, and that's when they showed me my car and I saw it had not been touched. The supplement had been approved a week earlier but they still hadn't started the repairs at this point. I tried to go above Traci and speak to corporate to see if they would at least reimburse me for half of the rental cost since it was their fault and they said they spoke with the owner who told them under NO circumstances will they reimburse for rental cars. I was originally quoted a timeline of 3-4 weeks and my car was there for 10 whole weeks in the end. The shop is blaming my insurance, my insurance is blaming the shop, and I got shafted with this HUGE payment when I did quite literally nothing wrong. These people are rude, slow, and have NO care for their customer at the end of the day. I got screwed over and all they will offer me is that they will "use this experience in future trainings with their staff". I will never come to this shop again and will warn everyone I know against it. read more

if I could rate a negative review I would ! what a joke of a company and office people ! save your time and effort they will make a appointment make you wait three weeks for it and then tell you that's the appointment went somewhere please don't give this place your business read more

Advanced CARSTAR of Northglenn did a great job on my car, they got it done within 4 days. They use a site called Car Wise where you can check on your estimate and it has a breakdown of what you pay and what insurance pays. Great experience overall. read more

Had an appointment with this company it was 2 weeks out took time off of work to make the appointment the company never asked me to wash the vehicle just drove through a snowstorm 30 miles to get to the location I get there and the estimator says she's not going to do my estimate because the vehicle is not washed I simply responded there's a car wash down the street if you need me to go and wash my vehicle and bring it back I can do that she said I would need to reschedule because they have other scheduled appointments which is full I don't recommend this company to anyone they don't care about people's personal time at $40 an hour and 6 hours of Miss work I will not be reimbursed for that through the insurance or through this company this is how their customer service is at carstar do not go there read more

This company's service for fixing vehicle damage from a minor car accident is severely lacking. The communication is abysmal, with repeated promises of the car being ready by the end of the day that were never met. Upon finally picking up my car, the side mirror and door lock electronics were malfunctioning. Although Carlos managed to fix the mirror, the door lock issue remains unresolved. Carlos said he would check with the manufacturer to find a fix and would get back to me by the end of the day. I have not heard from Carlos again. We have left several messages a day and even have our insurance company trying to contact him, to no avail. The company's unresponsiveness has escalated to the point where they are now ignoring our phone calls altogether and not answering the phone when we call. This level of poor communication, failed repairs, and lack of accountability is entirely unacceptable and reflects a blatant disregard for their customers. read more

Outstanding service, rental car was prearranged so I drove my car to the shop and drove away in a rental. When my vehicle was complete, I drove the rental there, paid and went home in my car. They finished ahead of schedule and did an outstanding job. The body work and paint look fantastic. My car was detailed inside and out when I got it back. And they were way ahead of the projected finish time. I only have 2 thumbs but they are both raised in affirmation. read more

Amazing service. I had some front end damage after I took my Honda Accord to get new tires and the tire place ran another vehicle into it. Carstar took in my car, fixed it quickly and at a good price. Now my car looks brand new again. I highly recommend Carstar. read more

Carstar provided us with superior service and made the entire claims process very easy. We were particularly impressed with our key contact, Dave A., who took excellent care of us from start to finish. The front desk staff was also great and we received regular status updates as the repairs were being made. Renting a vehicle was no hassle at all. Carstar arranged for our rental car to be picked up and returned to their shop. The body work Carstar did was perfect - you'd never know it had been in an accident. I can't imagine any better place to have a damaged car repaired. Carstar does it all and Dave A. and his staff should be commended. They were all just super! read more

Not very pleased that my vehicle has been there over 3 weeks with minor repairs needed and it's still not ready!!!

I've been to this repair shop twice now. I called all around and every shop had long waiting times just to get an estimate, let alone a repair. CarStar got me in the following week. Repairs were done in a very timely manner. Angie, the estimator and Brittany at the front desk were very helpful. Cross my fingers no one rear ends us again but I'll know where to go. read more

I was rearended and insurance recommended Carstar. They made this process completely painless. I got texts that kept me up to date on the repairs. The car was ready when promised. Highly recommend this place. read more

I had a small dent that I wanted fixed. A different auto collision shop gave me a $710 estimate. I went to Advanced Carstar and the Paintless Dent Repair man came out and looked at it and gave me an estimate of $225! He did a fantastic job. Can't even tell where the dent was! They are very nice, professional and want to make sure you are taken care of and pleased with the results. I wouldn't go anywhere else! read more

I felt the communication from start to finish was horrible. Angie, my adviser, wasn't clear on dates, times, or issues, at all. I had no Idea how long my truck would be in for, and she was impossible to get a hold of. Every time I left a message I'd get a text message telling me my truck would be done a month. When I did eventually have a conversation with her, she had no Idea who she was talking to and on what vehicle we were speaking about. When I picked my truck up it was raining, had rained, and it looked like the truck had been outside for a few days, it was far dirtier than when I dropped it off. I couldn't tell what work had or hadn't been done, or to what level. I was given no after care instructions, and it wasn't until Sunday when I was able to wash it that I noticed the swirls left in the paint where it was blended. There are plastic pieces on the hood that weren't installed correctly, and almost blew off the truck going down the highway, and I'm still waiting for a phone call for a brake light they "ordered on Wednesday". I've made complaints to my insurance company, and will tell anyone I meet in any forum I can NOT to use ANY carstar service. This was one of the biggest headaches I've experienced. read more

Can I put 0 stars?? So a person hits my car with 236 miles on it. State Farm sent me here to get repaired. They told me my car was ready so I go to pick it up. It wasn't there , they forgot to get it aligned. Ohhhhh yeah. So I wait till it gets back and the receptionist tries to get me to sign a 1500 receipt. I said I'll wait till my car gets back. So my car gets back and the bumper has the same exact marks in the same exact place it did when I brought it in. 3 different people come out telling me it's brand new. I say wow you guys should go play the lottery cause the odds of a new bumper having 3 marks exactly where my car is damaged is a billion to one. I went back in after talking to State Farm who told me they had another rep coming out to look at my car, again, in 3 days. I go back in and the parts guy is there showing me a order number for the new bumper. Hahaha okay. Pictures don't lie buddy. I hate getting lied to my face. This was a blatant extortion. Do not go here if you want a trustworthy, honest shop. Oh yeah and when I went back in the parts guy only had a bill for 1200. And was gonna order a new one...I said no thanks Shady shady shady Since writing this review. State Farm sided with me and I am getting a new bumper at a different body shop. That's proof right there that these fools tried to screw me. Maybe try this sh*t on a grandma read more

I took my car in to be repaired when another person hit me. They were so accommodating and helpful during this annoying time. They kept in contact with me, and were speedy with repairing my car. It looks great!! Great compNy to do business with!! read more

Obviously you never really want to have to use a auto body shop however they made the experience pain-free and almost enjoyable! They were very friendly and respectful of my time and made sure that my car was going to look brand new. Once I picked it up my car was so clean and they even went above and beyond and cleaned the carpets. I would recommend them to anybody! read more

This is the best place in Denver for collision repairs. I have super high expectations on anything regarding work done on my car because I so love it, Yet I have never been disappointed by Steve and his team. Everyone is cautious and friendly. On all the three occasions that I utilized their services, I got the best job. They go above and beyond to even set up a rental car for me and made all transactions super easy to navigate. As soon as I get to them, my worries are over. They will take care of everything and call me to pick up my car when they are done. I highly recommend this place to anyone looking for quality service. read more

UPDATE: Last year I wrote a wonderful review on google for CARSTAR noting their professionalism, timely manner in getting my car fixed, and being overall on top of the ball. Unfortunately, I am writing this review as an UPDATE as I had to bring my car back in, literally one year to the date, to have them fix a paint job on my bumper that they messed up. When we came in I was never given an explanation as to why the paint started peeling nor was given an apology for being inconvenienced. Then when I asked to be given a replacement car- like a rental (b/c that's most professional) I was told that I would be given a loaner car that "isn't the best". Literally their words. They gave me a '00 Saturn that has a broken gas needle and did not even fill the gas tank all the way up like they claimed they did and stressed to me about returning full. When we finally came back to pick up my car, Roy, one of the possible managers there was fully unable to take any accountability (a basic adult skill) for their wrongdoing and told us that they will be doing away with the loaner car options only b/c customers have abused them and they know the cars are no good now due to customers. Actually, could it also be that you're loaning 17 to 20-year-old discontinued cars out to customers? He also had the nerve to say, "Well was the car not for free and the work done on your car?" Well, Roy- newsflash, when you mess up, of course it will be free. It's in your warranty. The only proper customer service that was given was by Brittanee Hawthorne, whom Roy blamed for giving me the loaner car as he said it was the "font desk person's idea to give that to you." In reality- Roy pushed for that car the day I was there to drop my car off. CARSTAR of Northglenn please do better. For the last year I was recommending people to you. That sadly won't be happening any longer and I hope I never have to deal with that type of unprofessionalism from this location again- especially if I have to come back for shoddy work again. ALSO Brittanee Hawthorne who gave a 5 star rating on here is the front desk person at the shop so you can take that review with a grain of salt. She is honestly a very, very sweet woman, I am sure just trying to make the place look nice- but it is not honest. read more

Carstar is amazing! My brother and his wife brought there Audi to get the damaged fixed by a new technician and it looked like brand new! Couldn't even tell that the damage was even there before. I also took my ford there awhile ago to get the bumper replaced and when I came and picked it up it looked great and when I got it my car is was so clean! Like new! Plus the prices are responsible and the overall process is fast. Definitely recommending CarStar for body work and detailing! Thank you so much!! read more

I made an appointment. I called 20 minutes before the appointment to verify that they had received paperwork from my insurance, and they confirmed all of this. Then I show up and the two receptionists are incredibly rude and claim I spoke to no one. I show them my call log and read out the number, the receptionist confirms that is their number but still insists I spoke to no one. I finally hit the call button to see if their phones would ring, they do. But again both receptionists now are more concerned with making me feel stupid as though I imagined the whole thing, both making the app and confirming it. Their concern should have been getting me a new appointment and apologizing for their lack of, what I assume, the easiest of receptionist duties. But instead they continued to insult me as though I was crazy. I will definitely be taking my business elsewhere! read more

I would NEVER recommend using this company. Ive had the worst experience and I wouldn't wish this upon my worst enemy. First off I used this company because I know someone that use to work there, we call to get my car towed because it broke down and the guy was super helpful and said he would get my car towed that day, which he did and that is the only positive experience I had. We went and gave them my keys and signed the paperwork and went on our way. On the paperwork they provided me it states that someone will keep me updated on the progress of my car every Monday Wednesday and Friday either via email or phone. Well a week went by and I haven't heard anything so I called them and they couldn't find any records of my car being there and they stated they would call me back AND NEVER DID. So 2 days later i called them left a voicemail and of course they NEVER got back to me. So finally after 2 weeks that my car has been there I called again for what it felt like the millionth time and FINALLY someone answered and said they didn't have record of my car being there..my response "are you kidding me it has been there for 2 weeks and no one even looked at it'. The front desk lady then transferred me to Don who then stated that they didn't have any notification that my car was there...well how not? Your guy towed my car there and we went in that same day and personally handed my keys to you guys, how is that possible? He then promised that he will get started on my car asap and that he will call me with an update...well another week went by with no update I called them back and they finally had an answer for me as to what needs to be fixed on my car and what parts that I needed. I told them please order any parts that are needed and get my car fixed because my car has been there way longer than it needed to. He stated that he will call me back as soon as he gets a price on how much my tires would be ect..he called me the next day which was surprising simply because I didn't expect him to reach out right away. I advised him to order them and give me an update on the progress. Again, I got nothing. I then called and requested to speak with Amanda who handles the payments and the front lady advised me that she was on the phone that she would call me back. She never called me back, so i called her back the next day and she was outside somewhere and she advised me that she will have her call me back, never heard anything. I called back a couple days later to speak to her and she was on vacation and will not return back to the office until the following week. Unfortunately she was the ONLY person that I could speak to about the payments so I had to wait. From there I finally got a price as to how much my total bill was and it was RIDICULOUSLY HIGH, way more than the estimated price that they quotes us. At this point I had no choice but to accept the amount and get my car done immediately because I was without a vehicle and paying so much money to use someone else car for the WHOLE MONTH that they had my car. He stated that it would take a couple days to get my car finished. 4 days went by and i called them back and he stated that my car had to get an alignment done so he was going to send it to the alignment shop and call me. The next day some lady called me and stated that she was going to order some MORE parts for my car and call me when they have arrived. At that point I just about lost it. More parts more time that my car was going to sit there. I told her about how horrible my experience has been and I advised her of every incident that has happened. She was the ONLY one at that place who ever expressed an apology and promised me that she will personally handle my car and provide me with updates daily. She then asked me if there was anything they could do to make my experience better to let her know what they can do and she will MAKE that happen. She certainly kept her promise and called me the next day to tell me that my parts were delivered and that they will get started. 3 days later she called me at around 4pm and said that my car will most likely be done that day that she will call me back and let me know. She called me at 4:30pm and told me that my car is ready that I can go pick it up BUT they close at 5pm. How are you going to give me a 30 min notice when I'm at work and don't get off until 5pm. I didn't make it there in time and it happen to be on Friday and they were closed during the weekend. Great, not only was I without my car for 5 weeks but another 2 days. Monday came and I went to get my car at 9am. When i get there they couldn't find my keys they called several different people over the intercom and no one was able to locate my keys. After a whole hour of waiting they finally tracked down my keys and gave them to me and said ok your good to go. No one bothered to go out there with me to explain to me what they did and how it turned out. Never got a discount nothing! Worst company ever! read more

Great,friendly service from the initial estimate until picking up car. car was detailed and the repair to the bumper / body panel looked like new! read more

I am so happy with my car, they have completely changed my mind about trading it in. My front fender was completely smashed, now it is better then new. They do excellent work. They even detailed the entire car. I am so impressed. My car is still shining after it rained. Thanks again! read more

Well about a year or so ago someone rear ended my parked truck. I took it to these guys to get it fixed and they did a good job in a reasonable amount of time. Or so I thought. The other day I installed a receiver hitch but when I went to connect the wires for the brake lights and such and it didn't work. I knew it had worked before because I had a bumper hitch and have pulled a small trailer before. I chased the wires from the connector and found that they were not even attached to the truck at all. Needless to say I was a little upset. The next day I called them up expecting them to give me some excuse why they wouldn't do it, but instead the guy tells me to come in so they can look at it. I did. When I got there every one I talked to had a great attitude and they apologized and fixed it the same day. I felt that the way they handled the situation was above and beyond my expectations. read more

Worst customer service ever!!! I hit a pole with my car in the 1st week of October. My insurance company, State Farm, gave me a list of body shops to contact paying only my deductible when the repair is finished. I called Carstar to schedule an appointment just to get an estimate for the 11th of November. I was told the first repair opening was the 27th of January. No problem, I understand how busy auto body shops can be. I was called to reconfirm that I had an appointment on the 21st of January and again on the 26th. I took a couple days off of work and rented a car for the four days it would take for the repair. When I came in for my appointment, a very rude and condescending receptionist indicated that I never called back to confirm, and that the parts were never ordered. I pointed out to her that not once did she indicate I needed to "call back" in the two previous voice mails to me. Her response was "apologies, apologies" and told me it would take two additional days just to order the parts and which point I said to forget it. I can't even fathom how a business would make me wait two and a half months for a repair and not even order the parts! My bet is that they must gouge any client that goes there to make up for the money they surely must be losing with such poor customer service. Wish I had read the previous rating before stepping a foot into this place! read more