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CARSTAR New Hope

5.0 (5 reviews)
Closed • Closed
Updated 2 weeks ago

Services - CARSTAR New Hope

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

CARSTAR New Hope Photos

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Thomas Auto Body

Thomas Auto Body

4.7
(16 reviews)

They caused damage to my partner's vehicle during routine buffing - a service for which they…read morecharged $78. They then quoted more than $1,000 to repair the damage the shop caused to the paint during the buffing. When we politely asked the shop not charge us to repair damage they caused, Steve Jarmuzek became defensive and argumentative. He argued that burning through the paint "just happens sometimes during buffing" as justification for attempting to charge us full costs and labor to repair the damage. Ultimately he removed the $78 charged for the buffing that damaged the car from the total bill, but continued to refuse to repair the damage unless we agreed to pay for it, in full. At my request, he gave us a business card for the owner, Kenny. Kenny has proven impossible to reach. We have sent Kenny three emails, none of which he has responded to. The number on the business card is the number for the shop, which just brings us back to Steve. I would avoid doing business with this shop at all costs. You could find yourself being told that damage to your vehicle "just happens sometimes" and being asked to pay thousands to repair it.

I got a quote from Thomas Auto Body after I rammed my brand new car into a fire hydrant (you can…read morelaugh) and it was significantly cheaper than other shops in the area. Maybe I was *slightly* swayed by the donut holes and gatorade in the lobby but whatever. They told me they could get the part and that the repair would take four days in total. I received excellent service so I scheduled my drop off date and got things figured out with my insurance. I want to start by saying my repair is absolutely beautiful. I was extremely concerned that I would never be able to fix the car, but it looks brand new again. The only downside was that I dropped the car off on December 13th and picked it up on January 6th. Yikes. With three jobs, no car, and no communication from the shop I was feeling *extremely* frustrated. After about a week and a half with no car I called the shop to see what was going on and they told me the part was on national backorder until the end of January and that they would call my insurance to see if I could pickup the car in the meantime. I never heard back. Had the shop communicated with me prior to me calling every week I would've had a much better overall experience. That being said, I feel like I chose the right place repair wise. I would've loved to hold the repair until they had the part, but overall it was worth the wait!

CARSTAR New Hope - bodyshops - Updated July 2026

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