They were amazing. If there was a 6th star, I would give it to them. Very friendly, professional and went above an beyond the call of duty. Work was done ahead of proposed schedule which I truly appreciate as they understood my predicament. Great work and very competitive pricing as I did check out other body shops. Thank you Vic !! read more

Brought my minivan with a blown head gasket to Raz after a bad experience at the dealer. Raz is my hero. He/Cartek remanufactured the engine for a very reasonable price, much less than the dealer was going to charge for just the head gasket. It was a big job. Raz was responsive to all my questions, sent pictures and stayed in contact throughout. I've driven it now several hundred miles now and it's working flawlessly. This kind of problem is very stressful, but Raz made it so much easier. Such a relief. read more

Over all it was amazing. Process went by very smooth and quickly. As someone who is very picky they did an amazing job on fixing my vehicle. I would recommend this shop to anyone. Their customer service blew me away, reassuring me when I had questions. I value their work and modesty. read more

Had to luck of getting both my vehicles hit within 2 years. They not only made fixed them as it had never happened, they delivered before their anticipated completion date. read more

I recently took my vehicle to Cartek for like the third time, apparently my car is a magnet for getting hit while parked. I had yet another amazing experience with Cartek. From start to finish, the service was top-notch. Carmina and the team were incredibly professional, friendly and went above and beyond to make the process smooth and stress free. They completed the repairs much faster than I expected without compromising quality. My car looks like new and their exceptional customer service clearly stood out as Carmina informed me every step of the way and was available to answer my questions. Highly recommend Cartek Collision. Thank you! read more

I brought in my Honda for paintless dent removal and a mirror replacement. They contracted out the dent removal, but scheduled the person to do it at the shop same day as the mirror replacement. Everything was smooth. They were great with communication and everyone was friendly and buttoned up. I don't have a good sense of prices for this type of stuff but it seemed reasonable (roughly $300 for dent removal and $125 mirror labor + $425 for the mirror itself). I checked the mirror price with Honda because it seemed expensive, and Honda quoted me $515 for the same part with no labor, so it turned out to be good deal. Happy first time customer read more

So a couple months ago somebody 'lightly' t-boned my Prius. I brought it into Cartek through my insurance's recommended auto body service shops. So easy working with these guys- let them know my insurance and they handled the rest with professionalism, clear communication, and realistic expectations. Loved their work so much that I've came back for small side work out of pocket. I wouldn't go anywhere else~ read more

I must start off by saying, kudos to the team here at Cartek Collision. The day I walk in to repair my car I was all discombobulated and had know idea what to expect. The first person I encountered was Raz one of the managers here at the shop. He was very friendly and explained what my options were in getting the insurance to pay. He introduced me to Vic one of the co-owner's and Vic took over calling the insurance and took care of all the necessary paper work needed to get the ball rolling on my coverage. As a person that knows nothing about cars, they all made me feel very comfortable and confident that they would handle everything for me. The car took two days longer that expected because of parts issue and Cartek paid those two extra days of my rental. The Beautiful Office Manager Carmina took care of all the necessary paperwork and rental payments. She gave exceptional service. I will definitely recommend Cartek Collision to my fellow Yelp friends, and I will definitely be a returning customer. Hopefully not anytime soon Lol read more

Cartek Collision - The BEFORE!! Dents, bad paint job! This car was a hot mess - Body Shops Near Me - Los Angeles, California

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After experiencing damage to my car, a filed a claim with my insurance carrier. Within a day, I was set up at CarTek. The process could not have gone any smoother. And best part, my car looks like a million bucks. Well, for a 2017 BMW 430i, about $30K would be a more honest statement. Regardless, super friendly staff and my car was done earlier than promised. Not sure what else I could ask for. That million dollar car? read more

Cartek Collision - Like brand new. - Body Shops Near Me - Los Angeles, California

The staff were friendly, professional, and kept me updated on the status of my car. Vic provided detailed explanations of the repair process, ensuring I was well-informed every step of the way. read more

They replaced a bumper on my car and did some adjacent bodywork on my 2000 Honda Civic. Conducted themselves very professionally, gave an accurate estimate, explained how repair would go, and finished the work early. Coming back to them soon for quarter panel work. read more

I rear ended two cars in two months and called Cartek collision and they arranged a rental truck for me as soon as I was ready to drop off my car. My insurance covered the loss and I got my truck back just like new. Thank you for the fast service and I will definitely recommend anyone. read more

Cartek Collision - Body Shops Near Me - Los Angeles, California

I did not end up working with Cartek as I found the exact tailgate I needed on my own, at a salvage yard. However, I called them after receiving an estimate from my insurance company regarding my stolen tailgate. My deductible ended up being higher than the replacement cost so I would be paying out of pocket. The woman I spoke to on the phone was extremely helpful, honest, and even empathetic regarding my situation. I had called a different body shop before I called Cartek and had a bad experience with them. I had the insurance estimate in front of me so I knew roughly what replacement would cost, however, when I told them I'd be paying out of pocket because of my high deductible they started inflating the price to try to fill up the deductible amount. I called them out on it and they tried to explain it away. I can understand the price differing or increasing a bit from the insurance estimate but they were trying to more than double it! Only AFTER I told them my deductible amount. I worked at a dealership and know the cost of some of these items. Any way, Cartek did NOT try to pull the wool over my eyes. I was even excited to take it to them until I got lucky and found the part on my own! read more

This is the shop to go to! Bery organized and clean! They take care of everything in such a great and easy way. Every single person that is there greets you and is polite and they work fast!! Work is guaranteed and they did amazing on my car. read more

This is one of those business from the second you walk in you feel welcomed. My car needed minor repairs. Super satisfied with quality professional work and the honesty with estimate and cost. Thank you to the young lady in the office, Vic and the rest of the amazing staff read more

What a great body shop. Live in Burbank but got referred to bring my car here for some body work and repairs, met with Vick great guy. Has a lot of knowledge on cars been in the business for over 25 years. Wrote a approx estimate what I'm looking on the repairs and how many days. Gave me a run down on the repairs and what needs to be done. Very professional all the employees they have are certified mechanics, body mans, and painters. They also got tow truck that they send out to pick your car up. Give this guys a call they are the best. Reliable, quality, and trustworthy body shop read more

My Mini sustained front-end damage in a hit-and-run and my insurance company directed me to Cartek. After a delay caused by parts shortages, the Mini was repaired and restored to perfect condition. I am very satisfied with my experience. The staff are considerate, friendly and honest. Vic went out of his way to help me with an issue with Enterprise Rent-A-Car regarding their rates. Carmina, who works the front desk, is expert at her work. This reassured me that I was in good hands. I departed in my freshly-washed Mini grateful that I'd found another local business that deserves my loyalty. Nobody looks forward to a trip to the body shop, but if and when it happens again, I will most certainly head back to Cartek Collision. Thank you guys! read more

Cartek Collision - Body Shops Near Me - Los Angeles, California

Excellent body shop. They do very clean work and deliver on time. Exceptional customer service. Lovely woman handling all the pesky paperwork. So glad I found them. read more

My truck was stolen about 11 weeks ago and it was found 2 days later in downtown Los Angeles . The door handle, ignition and the catalyst converter was cut off. The truck needed to be repaired so I had it towed to cartek collision . They gave me advise on how to handle the situation and they repaired everything for a fair price and got me back in business. Vick and rev did a great job and I'm back in business. I recommend them to anyone who has a problem like mine or any car or truck that needs repair. They do a quality and professional service and my truck drives better it ever did. I'll take all my cars there in the future and you should too. read more

I finally found the right car body repair shop. I highly recommend Cartek Collision in Eagle Rock because they are fair, fast and produce exceptional work. My 2015 NX200t was damaged from a distracted lane change denting the driver's side fender. It was my fault. I drove around for about 18 months with the damage. A guy offered to fix my fender for $350.00 and I stupidly agreed. He made it worse and damaged the black hard plastic lining the fender. I got several quotes including one from California Z cars in Eagle Rock where I've taken my cars in the past. Ronald said he would try to find a used fender to keep my cost down and did not bother to call me back. I called and found out his quote was over $3,000.00. I got a few more quotes ranging from $2300.00 to $2600.00. I went to Cartek Collision and met with Vic who gave me a reasonable quote and told me he would order the parts with a down payment. My car was dropped off on a Monday and ready in three days! The car was washed, waxed and detailed. It was shiny like new. I paid just under $2,000.00 to top it off. I was very impressed by Vic who prioritized the customer when he realized he made a mistake on his quote costing him about $450.00. I was so happy with the outcome that I offered to pay, but Vic would not accept my offer. What a gesture! I am so pleased with Vic and Cartek Collision. I now know where to go in the future for any car body repair. I'm very grateful to this amazing car collision company. God speed! Cheryl Gaines read more

Vic has owed me about $1,200 since 2015. His front desk assistant offered to handle things with the insurance adjuster on my behalf because they took so long to finish my car. So when my car had finally been finished- almost two weeks behind schedule- no apology, and as it turned out, no effort "on my behalf". I got stuck with a $1200 enterprise bill and she wouldn't return my calls, etc. I finally called Vic out for his BS (if you've met him) and he offered no recourse of action except that he didn't want my business in the future. If you see Vic in his Benz, just know he's a man in debt to many people. And if you have a similar experience, expect similar treatment. Vic's incessant dismissal of anything I had to say assured me he's just trying to figure out how to make more money off me, not give me any back! I understood that when his assistant cost me $1200, I proved it to him and she blamed the insurance company, as did he, even though they took more than six months to contact the insurance company! read more

After coming off work, I found that my car had been struck by an inconsiderate person and caused damage to my front bumper, driver's side fender panel and rim as it was parked on Colorado Blvd in Eagle Rock. Luckily, the Pete, owner of Rock Dog and Cat (which is next to where I've been working), offered some help with taking pictures for insurance and a referral to Vic at CarTek Collision. I made my way to CarTek Collision as soon as I could and was greeted by their office manager Carmina who was very welcoming, helpful and professional. I shared with her what happened, who referred me, and that I was interested in getting an estimate. Vic, personally, did the inspection of the damages and indicated what would need to be done. He offered a very fair and reasonable estimate and I ultimately decided to select them to repair damages. Dropped off my car at their shop as soon as they said they had received the parts (this was Monday). Vic promised that I'd be able to pick up my car by Friday. Surprisingly, I received a call from Carmina on Thursday that the car was already done. Looking at the pictures, you can see that it was a job well-done. In Summary: Local businesses supporting other local businesses. Vic, Carmina, and the CarTek Collision staff is amazing at all the work they do. I am a very satisfied customer. - R.A. Legaspi read more

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Cartek was very thorough throughout the entire process, always keeping me updated and informed on the repair status. They got the car back to me in 3 weeks which is amazing. The car looks better than brand new. Special thanks to Carmina, Steve, Vic and Raz. read more

Took my car for a simple rim replacement and alignment after a collision against a curve, Mr. Vic ask for $350 in cash for a new rim since they didn't have used ones in the backyard, after a couple of days of waiting I came for my car and they just told me that they replaced the rim for a used one and still will charge $350, I refused the deal since I checked online used rims for $90 dollars!!, the one that was replaced looks fixed and old so Mr VIC offered $320 cash, sadly I needed my car urgent so I have to accept it..., first and last time on this business! read more

Best body shop around. I've trusted Vic and Steve with all my cars and family and friends. Everyone is happy and always great feedback with every reference read more

Don't know how this body shop gets a 5 star rating. I took my my 2023 Ram 1500 there for repairs, because I was told by the other party's insurance who hit me this was 1 of the repair shops in my area that is an Allstate repair shop. Simple repairs 2 dings in rear quarter panel and damaged rear wheel. After approximately 1 week they said my vehicle was ready and I went to pick it up and after inspecting it the dings were still there and they only buffed the scuffs around the dings. So, they said they would take care of it and another week goes by and I get a call saying vehicle is ready. When I arrived I put on my glasses to thoroughly inspect vehicle again, not trusting their work and notice my wheel was still damaged and they tried to buff it out only and said the damage was a manufacturer's defect. The vehicle was only 8 months old and it clearly stated in quote for repairs wheel damage and when a body shop try's to fix a damaged part on a vehicle they are liable for doing it correctly! Don't believe the reviews this company tries to take too many shortcuts! read more

Definitely not the first place I would take me car. Initially went in for an estimate, and after 15 minutes of insisting that that was all I felt comfortable doing that's day (because I hadn't decided on a body shop yet) we finally went inside the office for the estimate. I'm a girl, but i know a lot more about cars than most people and the guy I spoke to explained everything to me like I was a child. (I guess that might be a good thing for some people, but I didn't appreciate it. You wouldn't do that to a guy if he drove in a car like mine, I can promise you that.) 30 minutes later I got my estimate, and left. It shouldn't take 45 minutes total for and estimate, imagine if I had my car in the shop and a real problem occurred? My opinion - I didn't trust them and didn't bother to because there are definitely better shops in the area. read more

I would not go anywhere aside from this place. Stellar 5 star Service from these guys , they made sure im very well satisfied. Bery detailed on their work and take proud of what they do. I have a 2014 mitsubishi evolution they worked for and it came out better than the factory specs. I am highly reccomending this place look for Vic or the owner himself and his son they are very accomodating. And oh! Don't forget to try their coffee it's better than starbucks and coffeebean combined ;) read more

Cartek Collision - Body Shops Near Me - Los Angeles, California

When you live in LA, with all the crazy driving that goes on here, you need a great body shop that you can always count on and whose people will welcome you like a friend when you come in. Vic, Carmina and the great people at Cartek Collision have never let me down in 10+ years. Every time I've shown up with yet another need for my beloved 2005 Matrix 6-speed, their service and quality of craftsmanship have been top notch. I know I can rely on their team to make the process swift and smooth, whether it involves working with insurance or on a cash basis. They have pride in what they do, and they've always done what it takes to make everything right. In short, they know how to keep a customer. Thanks, everyone! read more

These guys are great. Owner and staff are honest and fair. They don't rip you off and they will get the best recommended parts for your cars. No cheap aftermarket motor mounts or brakes. As long as you're willing to pay the fair amount, you'll be doing yourself the favor. read more

Incredibly lazy service. I had damage to my rear bumper, tail light, and wheel spat that was covered by my insurance. Since I was bringing the car in anyway I figured I'd get the front bumper replaced since it had been banged up via wear and tear over the past several years. They replaced the back bumper and tail light but left the damaged wheel spat in place. This didn't affect the performance of the car but it just looked bad - and why not replace it if my insurance company was paying them to? They replaced the front bumper and when it came time to reattach the license plate and license plate holder they used screws that were too short. Within weeks the screws had worked themselves out of the bumper and the license plate began falling off. Absurd. In addition, it was a hassle to get information on the status of my car. Rather than calling me and letting me know when the car would be ready to be picked up, they communicated nothing. I had to give them a call every couple days to get an update. The whole experience just left a bad taste in my mouth. I will not go here again. read more

If you are looking for a local shop in eagle rock for any type of repair... This is it!! I was in an accident and in the market for repairs. I went to 3 shops in eagle rock and I felt like I wasn't being taken seriously. I don't know if it was because I was a female or because it was through my insurance company or what it was . I was told it would be a minimum 4 week wait. Then I pulled into Cartek... This place different Right from the start. I was treated like a person. Repairs were done in a matter of days not weeks. My car looked the same as before the accident.It was washed, and shiny for pick up . This place is amazing. I didn't have to hassle with paper work. Rental car service picked me up in a matter of minutes. They deal with your insurance so you don't have to. Great customer service. read more

I had a car that was struck while parked in the middle of the night. My insurance company informed me they were partners with Cartek and that if I chose to let them take a look at the car, they would process my claim faster. They picked up my car for free and by the end of the business day I had an estimate, the rest was easy. When I came down to collect my belongings, they were professional, cordial, and invited me to their toys for tots drive the following day. Needless to say, but I'll be stopping by here first the next time I have work that needs done. read more

The worst service. Eddie the owner misdiagnosed my vehicle. Said the computer was bad when it was a bad battery made me buy computer the new computer had an error code. I asked if they found swap it back to the previous computer they said they would have to charge me again. I do not recommend this auto shop to anyone. read more

Outstanding service. The staff was extremely friendly and informative. I was specifically helped by David, and he was the first person I have encountered at auto service station that was actually trying to help save me money. The work they performed on my car left it looking brand new. They even went as far as to scrub my car clean, after I had handed it in to them in a filthy state. Let me clear, I'm not encouraging this, I am just trying to portray how dedicated this shop is to their craft. - Dylan read more

If I could give this shop a 100 I would!!!!! Absolutely the best!!!! My car came out so amazing after my accident it looked better after than it did even before the accident! Raz was professional, supportive and reliable and so was the entire staff!!! Thank you all for making such a bad experience turn out great, I will forever come back to this shop as long as they are open. read more

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Excellent service and facilities. Polite, professional, and with perfect results, the car looks like new. Great communication and prices too, I highly recommend CARTEK. Thank you. read more

Above and beyond some of the best customer service I've ever received. These guys are absolute angels, and are masters at their craft. You're in safe hands at Cartek. read more

My car had its clear coat fading to the point it looked really bad on the hood and roof of the car. I went to Cartek to get a quote and it was the best quote I got plus Vic added some touch up paint in a few areas for free. I initially wanted only the roof and hood painted but decided to fix the fender and roof lining since the clear coat started fading there too. Left the car on Thursday and it was done in 5 days looking brand new again. Thanks again Vic and Cartek Collision. I'll definitely be coming back in the future for body works. read more

I went in about a year ago I got hit in the back and the insurance company recommended this place. When I dropped it off the car that where the vibe was off. I was expecting for repairs to start but the repair shop told the insurance company that I was trying to do fraud the damage was from another accident. When I first got the car I repair the back that damage about more then 7 years ago. They began to lie to the insurance agent that I was being extremely rude when I dropped off the car. this was a lie biggest I went in greeting everyone and only spoke a few sentences before dropping of my car. They are lying to the insurance company and the insurance company is refusing to pay for damages even if the other person rear ended my car pretty bad and he took the fault for it. I still have not been able to get me car fixed the mess they created. Took more than a year to review because I wanted to let it go. I have to alert share my experience with body shop. Terrible people read more