Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

Did what they said they would do when they said they would do it....and more…read more Highly recommend.

T & D Heating and Cooling wired and serviced a brand new Mitsubishi mini-split system and branch…read morebox. I was forced to call them several times because the lines kept freezing up (see attached photo) it would not cool and the system would display a fault code. Despite my efforts explaining these problems, Thomas Holley (owner) & Graeme Chipperfield (tech) kept telling me there was nothing wrong... yet the system would never operate correctly. So I called Jacksonville Heating Contractors, several things were found wrong that T&D did; (1) the refrigerant was serviced wrong, (2) they did not pull the contamination out of the system and (3) the system was addressed wrong (see description on attached invoice). Several minutes after the Jacksonville tech left, the fault code came back. I called the tech and explained what was happening. He asked me to check the wiring at the branch box to see if the indoor units A & B were crossed. When I checked, (4) they were in fact crossed... I re-wired them and the the fault code disappeared. After all these corrections were made, the system has been operating without any problems, no line freezing, it cools/heats and no fault codes. I contacted T&D owners Thomas & Denise Holley several times asking for a "partial refund" from the $808.00 I paid them for the work they did wrong. I provided them with documentation from Jacksonville Heating Contractors and information from Mitsubishi Tech Support that identifies what they did was incorrect. But they refuse to even talk with me about this and take responsibility for the work they performed. T&D has shown no business ethics and the owners have no integrity to make this right. Beware!

On time, fixed AC, and was at my house no longer than 20 minutes. The bill was $275., but at least…read morewe had air!! The tech explained everything to me, which I appreciated!

Mr. Satterfield and his sons are THE BEST!! They installed a new HVAC for me today. They are…read moredependable, hardworking, courteous, and so nice! Their prices were the most reasonable among the several companies I researched. If you have HVAC issues or need a new one, you can't do better than Airflow Masters!! They bring a wealth of knowledge and experience with them! Win-win!!

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Requested AC service on a Friday night, we got down to our place at Indian Beach it was not working…read moreproperly. Called around 8:20pm spoke to the answering service they took my information and advised someone would be calling me. Approximately 20 minutes later received a call from the technician and he told me that he would be there the next morning, he would call me when he was on the way. Technician called about 11am and said he was on the way. He arrived and diagnosed the issue and had the repair done in about an hour. Pricing was fair for an emergency call for service on a weekend. Will be signing up for their annual maintenance program.

A/C check up. Service tech arrived on-time and immediately…read morewent to work. He checked both our systems and discovered a blockage in a condensate drain saving me from being without A/C. He answered my questions concerning my air flow and was on his way. Great service.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

gregg antonelli/antonelli Comfort Solutions, 2896 Hwy.24 Suite G, Newport NC 28570 is hands down…read morebar none the WORST person/company I've done business with in the past 29 years!! I purchased the Goodman heat pump (model #GSZ140301) and air handler (model ASPT37B14) with the Asure ten year parts and labor warranty from antonelli Comfort Solutions. It was installed September 24, 2021 by antonelli's employees (Shannon and a helper) but the heat pump has never operated correctly since the day it was installed. When the unit was installed it wasn't cooling properly so I called their office and antonelli came to check it. He said the unit was low on refrigerant but it was on the other truck and he would send Shannon by. When Shannon checked it he said he couldn't get a reading on the low pressure side. I'm not sure what Shannon did but the unit cooled better but it wasn't long before we needed heat. The unit wasn't heating the house so called antonelli's office again and they sent Shannon back to check it. Shannon said he had failed to connect a wire and that's why the unit wasn't heating.. I don't know for a fact what he did but we got through the winter. Summer of 2022 the heat pump cooled very poorly but I couldn't get antonelli to return my numerous calls or send someone to check it. The 10 year warranty requires an annual inspection of the unit so I was able to antonelli to do that on September 16, 2022. antonelli told me the unit was a half pound low of refrigerant so he said he added that amount. He was at my house a total twenty minutes so obviously he didn't do much of an inspection! In July 2023 the unit was cooling very poorly again so after numerous calls antonelli came to check the heat pump on August 10th. He said the unit was a pound and a half low of refrigerant so he said he added that amount. The next day I received a bill from antonelli in the amount of $101.41 for the service call. I wrote antonelli on August 12th to dispute the charge because I have the ten year parts/labor warranty and for a new heat pump to be low on refrigerate twice in 22 months had to either be a problem with the equipment or the installation. antonelli never responded to my letter. I called his office seven times leaving messages with his office worker (Melissa) and on his voicemail but he never called me back. (About two weeks after I posted this review antonelli unexpectedly sent me a refund check for $101.40. Written a the refund check was "refund for check #**** customer has labor & parts warranty). While I'm glad I finally got my money back it does beg the questions why did he charge me to start with? and why didn't he reply to my letter disputing the charge?) I literally spent months trying to find another HVAC company that would except the warranty. When I finally found one I immediately cut alllll ties with antonelli. When telling someone of the problem I was having with antonelli they said "well maybe he's really busy" to which I replied he made time to cash my seven thousanddddd dollar check by God he should made time to call me back!" It's reprehensible that antonelli didn't respond to my letter, my numerous phone calls or correct the problems with the brand new heat pump/air handler I paid him for, so yes he's the worst person I've done business with in the past 29 years!!

From the owner: One call and we can take care of all of your heating and air conditioning needs. From service and…read moreinstalls to air duct cleaning, preventative maintenance, and gas appliance repair. The last call you will have to make!

Highly recommend Penland's Heating & Air for excellent service. Quick response from the gal that…read moremade my appointment and the most professional and efficient work from Jonathan the technician who made the repair and service to my HVAC units. He thoroughly explained the problem and Penland's pricing is very fair. Went from being very worried about not having air condition in this summer heat to having a great day! Thanks Jonathan!

Not only did they come out the same day I called but the technician, Dylan Riley, was friendly, on…read moretime, efficient, knowledgeable, took the time to explain the problem( AC blowing warm air with heat index of 105) and fixed it at a reasonable price. They have restored my faith that at least some businesses still operate the old fashioned way. You can just stop looking- you will find no better service anywhere.