Had problem with heat, of course during a cold snap. Excellent service and techs actually showed up…read morewhen they said they would.

From the owner: We have highly qualified technicians to meet your HVAC and electrical needs. We are a Mitsubishi…read morediamond dealer. We specialize in mini splits! Prompt reliable service. We have an on call technician after hours and weekends to include holidays for any emergency service

A/C check up. Service tech arrived on-time and immediately…read morewent to work. He checked both our systems and discovered a blockage in a condensate drain saving me from being without A/C. He answered my questions concerning my air flow and was on his way. Great service.

Requested a estimate in May 2025 my unit at Atlantic Beach probably was going to have to be…read morereplaced. So a tech was on the way from a call and they said he would stop by. He did so and just got the numbers off the unit to know what to price for a replacement. Couple of days a email sent to give us a estimate and seem a little more than we needed to spend. So we got another estimate which was a 1000 lower so we gave the job to another Heating and cooling company. So in a month we received a charge (service call i assume) for coming bye, a month later a second bill. So i went to their Company website and it plainly states no charge for replacement estimates. I email and talked to the Manager also, not willing to remove the 95 dollar charge. Now turn me over to collections. Not a company that stands by there word, or their promise. J.Dickens

I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

Highly recommend Penland's Heating & Air for excellent service. Quick response from the gal that…read moremade my appointment and the most professional and efficient work from Jonathan the technician who made the repair and service to my HVAC units. He thoroughly explained the problem and Penland's pricing is very fair. Went from being very worried about not having air condition in this summer heat to having a great day! Thanks Jonathan!

Not only did they come out the same day I called but the technician, Dylan Riley, was friendly, on…read moretime, efficient, knowledgeable, took the time to explain the problem( AC blowing warm air with heat index of 105) and fixed it at a reasonable price. They have restored my faith that at least some businesses still operate the old fashioned way. You can just stop looking- you will find no better service anywhere.

Non responsive to after hours and emergency calls!! Even after 3 calls. Even with warranty…read morecoverage

Although the staff are all friendly and responsive, we have had continual problems with our gas…read morefurnace every winter when the temperature drops below 30. The first year, nothing was done since the furnace began to work when the temperature increased. The 2nd year, they said the thermostat was bad and replaced it, charging us for the labor to replace it. I paid this invoice believing the problem was solved. The 3rd year, the technician said that the exhaust ductwork was sloped toward the furnace causing the condensation to back up and shut down the furnace. I was invoiced a significant amount but I declined to pay since it was an installation mistake that should have been corrected earlier. After 4 years of trying to correct the problem, they are now refusing to correct the (continuing) problem and we were again without heat in the morning. I did an internet search to see if anybody else had this problem and found it was a common problem with gas furnaces installed in an attic. All that was required was to insulate the condensate drain outside. I purchased a $4 piece of insulation and installed it myself. We have had no problem since. Seems like a "professional" HVAC company should have known this type of problem and not corrected it earlier. It's sad that a company does not take pride in providing a professional quality service.

Five stars to Coastal Home Services!! Boston Dave did our semi-annual maintenance check on our…read moreheating air systems on our beach house. Fantastic job! He went above & beyond to service our systems to get ultimate performance from them. We have been a customer for over 8 years. Response & service is consistent every time! Thank you Coastal Home Services for taking great care of us!

Warning!!!! Do not go with this company!!!!! I had a brand new system installed over a week ago, it…read moreran for about 4 hours and then froze up and popped my breakers in my electric box. $14k for said new system and I still dont have a functional AC unit. I've called and they tell me the part is on order. WHY WHY dont they have said part in there warehouse? Hot and frustrated