I have been to Cartier in various locations (Tokyo, Paris and Amsterdam) but it's my first time in the NYC store, near my office.. This place is pretentious; but I do believe they make a great product. I purchased a pair of sunglasses and misplaced the protective sleeve and cleaner cloth. I came in, explained to the greeter, on the ground level. He informed me they probably would not have one, but I could make my way to the 4th Floor, which I did. As I waited at reception, ai observed the waiting area was packed, there was one lady she did me, who was being a little difficult, however, the woman at reception, was not the most helpful and came across as dismissive toward her, and myself, once it was my turn. I was told that I could order what I needed and I could wait by the bar area. She summoned another employee to search for it and/or inform me the cost. I made my way to the bar, and enjoyed my Perrier. Once the employee returned, she told me they could not locate a replacement nor could I order one. I was utterly disappointed. I was told my best option was to purchase a generic one. I spent nearly $1800 for glasses, and didn't find this as ideal treatment. I considered purchasing a watch here, but ai believe that ship has sailed for me. read more

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Some fancy and interesting products inside, tho there is long line to be attended... Perhaps worth coming when its not that busy... read more

Cartier Fifth Avenue Mansion - Jewelry Near Me - New York, New York

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TL,DR; buyer beware if you're coming to Cartier specifically for a watch (can't speak to the jewelry). I've had a very up and down experience at Cartier Fifth Avenue, unfortunately. Your experience can vary widely depending on the sales associate assigned to you. I came to buy Cartier watches as gifts, and found that different SAs had very different knowledge of their catalog. It's a bit disappointing when you're preparing to spend big money on watches, and your SA can't answer basic questions about the movement, the horological history, or the specs. And despite spending big on this trip, I was offered no gift with my purchase; no travel pouch, no extra strap. Only when I returned the next day did a different SA "remember" to be more friendly and give me a pouch (more on why I had to return multiple times below). Then there's the watch itself. I've had awful luck with the Santos I purchased. Or should I say Santos-es, plural? The first one I bought had a completely broken quick release mechanism on the strap (see photo), which I noticed only after leaving the store. Considering the watchmaker had to help size the strap, you'd think they would have noticed this on QC before selling it to me. To their credit, when I went back to the store the next day, they couldn't repair the mechanism, so they exchanged the purchase for an entirely new Santos. Off I went, happy that the issue was resolved! Except now my second Santos had a mechanism running fast. Not a few seconds a day, a few HOURS. So off I went, returning to their maison yet again, and their watchmaker agreed that the mechanism was wildly out of spec. So here I sit, having paid for a Santos, and it's expected to be with Cartier for EIGHT WEEKS for repair. How a mechanism of a BRAND NEW watch made it to the sales floor without better quality control is beyond me. I'd expect more from a luxury brand like Cartier. This has never happened with the other watch brands I've worked with, so it doesn't set a great precedent. read more

Cartier Fifth Avenue Mansion - Jewelry Near Me - New York, New York

This was yet another spot we needed to check out for the holiday decorations when in NYC. While nothing mind blowing it was worth strolling by to see it. If you are here for decorations you are likely going by the majority of fifth avenue so you might as well come here too. We did also go inside as my wife is a fan of Cartier. Actually made her first purchase during our honeymoon in Vegas. We did not have intentions of buying and more so wanted to just browse. They definitely have some beautiful items and they all appear to be high quality. No staff interaction happened so cannot say anything about that. My wife and I both agreed though we like the Vegas location more and despite being that much further away would go there likely instead. read more

Cartier Fifth Avenue Mansion - Christmas Decor 2025 - Jewelry Near Me - New York, New York

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Always have great experiences at Cartier showrooms. Most recently we visited the Fifth Avenue Mansion location in NYC. Andrew was our sales associate. He was very knowledgeable and friendly. Of course we couldn't leave without purchasing something! My husband bought me the white gold LOVE bracelet with diamonds!! It's beautiful classic and timeless.... Besides jewelry, anyone looking for handbags, sunglasses, scarves, belts and many other useful accessories. Cartier leather products are awesome and last a lifetime..... read more

Cartier Fifth Avenue Mansion - Jewelry Near Me - New York, New York

First time in this store. Don't know of thats bad to say being a native New Yorker. It is beautiful inside and especially pretty holiday decorations. In order to get help with jewelry you will need to check in with the desk downstairs. We were not told that at first and when we got to the second floor they told us to go downstairs. We were not going to go back down and than back up as the person we asked where a specific piece was should have told us in the first place that we would have to put our name down in a list. That was a bit annoying and waiting about 30-45 min to talk to someone without even knowing of they would have what I was looking for in stock or in my size was also annoying. Luckily when we were seen our sales person was very nice and apologetic on the wait ( It didn't even seem that busy). She was nice to us and a bit chatty which we did not mind. Her name is Kristina. This is a very upscale/ high end store. read more

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Decided to purchase a watch for my wife's birthday. I was in NY so I decided to drop by the famous Cartier store on 5th Ave. They had the watch and I wanted and the sales experience made it easy for me to just purchase it. I filled out a form to have the watch engraved, purchased the watch, and left. About 2 weeks later I was back in NY and received an email that it was done. My sales rep was out so I dropped buy and checked in at the front desk to pick it up. The wait was 30 mins, which I found a bit frustrating, but I did get an espresso and some water while I waited. Someone came out with the watch and took me to a private room. She seemed like she was going through the motions and to be blunt did not care. The watch, which was supposed to be new, was covered in fingerprints and had a scratch on the back of the case near the edge. The women then packed it into a small red pouch, handed it to me, and indicated that I have the box. I explained I did not have anything and she sighed and said she would go find "a" box. That prompted me to start asking questions. Having purchased many high end watches I explained that I was looking for "the" box not "a" box and also wanted any manuals, tags, and even the clear plastic normally put on watches to they cannot be scratched. She said none of that comes with a Cartier watch which I found very hard to believe. On the flight home I watched several videos of people opening their Cartier watch and it was clear she just flat out lied to me. At the end of the day I paid full retail for a scratched watch. I'd never buy anything in that store again. Their online reviews outline two things. A staff that is arrogant and does not care about the customer experience and selling display or used merchandise for full price. I have purchased many gifts for my wife from high end brands. Cartier is the worst, by far. read more

As expected, high class service with quality products. Matthew provided us professional and spectacular service when buying my wife's love ring. He was very patient and personable. Overall superb experience! read more

Cartier Experience I made an appointment with Cartier months in advance because I was interested in purchasing a few pieces from the Love Collection. When I arrived, I checked in at reception and specifically said I was there to see the Love Collection. I was directed to the waiting area, where I waited 25 minutes before the sales associate called asking where I was - I was sitting exactly where reception had told me to wait. When she finally came to get me, she didn't introduce herself and took us to the counter. I asked to see the white gold Love bracelets and was told they had almost none in inventory. She made no effort to size me in another color, check another location, or offer to order one when available. I said, "Well, this was a waste of time." Rather than apologize, her response was simply, "Why?" For Cartier, this was an extremely disappointing experience. I expected a much higher level of service, especially after making an appointment months in advance. read more

I am very disappointed in the Customer Service department of Cartier Fifth Avenue at 653 Fifth Ave., New York City. I brought my Diamond earrings that is clip ( not with a back post ) to ask if they can possibly convert the clip with a back post style. The clip has a little plastic pad to ease the tightness of the clip because it can be uncomfortable when you wear it all day. I was told that because it's a vintage style, they cannot do it! When I asked if they sell the plastic backing, I was told that I needed to present the original receipt when it was bought. I explained that they can see the engraved Cartier name and serial number so they can check the serial number. The woman who helped me said nothing can be done without the original sales receipt. It's a beautiful 18K earrings that I inherited from my husband's mother valued at $30K when she bought it many years ago. I was horrified to learn that Cartier that is well known to carry high value and quality jewelry pieces does not stand by their merchandise. It is a huge disappointment for me to know that the Cartier name is nothing but a hoax . Their customer service is AWFUL . For me, Cartier is way down the list of high end brands as compared to Tiffany's, Bulgari, Buccellati, Harry Winston etc. I will NEVER buy any Cartier merchandise . I like Tiffany's because they have excellent customer service. read more

came in to buy a bracelet i put it on hold over the phone check in and various other sales associates were extremely passive aggressive towards me. will only be shopping at soho & miami design district from now on. read more

***UPDATE *** Since posting this review, I did call the number. The representative on the phone was as horrified as I was at the treatment I was receiving. He was going to send my issue to "higher management." I assumed maybe I'd get an email. Nope- within two hours I received a phone call from Juan Carlos who was kind, empathetic, classy and everything I would expect from Cartier. Within ten minutes he fixed my issue! Thank goodness for him They broke my bracelet. They are repairing it but it will not be the original which has sentimental value (it was my mothers who had passed). I have been dealing with this for two weeks! I cannot get anything in writing to say it is being made in the correct size- I have something saying the wrong size. So now I need to worry for 28 WEEKS whether or not this bracelet will come back correctly. I literally cry every time I leave that store. My bday is in two weeks and my present is no longer coming from there! The supervisor would not even get on the phone to speak with me! I was even yelled at for sitting at the bar read more

Cartier Fifth Avenue Mansion - "omg I'm so sorry. I'm not sure what happened...." no gloves - Jewelry Near Me - New York, New York

Beautiful building but genuinely poor service experience from pick-up to drop-off. Cartier is clearly at a historical high point in terms of mass appeal brand popularity and it seems they are unable to accommodate the volume. I had an almost brand new Santos that stopped working, so went to get it repaired because thankfully it's covered by warranty. While I'm self aware enough to recognize that complaining about the experience surrounding one's expensive watch is an unsympathetic endeavor, it's worth sharing if only to save someone else the headache and frustration so here we are, powering on. Over the next 6 weeks, I am on the receiving end of what is an almost baffling cavalcade of unforced errors. Appointments lost, callbacks never made - I just wanted it fixed and mailed back to me. Instead, they send me a bill for more than $500. Nobody could tell me anything other than someone will call me back - call that never came, over and over. Felt like Groundhog Day if Bill Murray's character was stuck on hold with the DMV. After 8 phone calls and 3 emails over the course of more than a week, they get back to me, acknowledge their mistake and now finally start the service, now all nice and delayed. While the initial service advisor was nice, it took me weeks to get in touch with someone. Once is easy enough to brush off, but this was 10 separate incidents. Now, I'm a reasonable man and to be honest; they could have redeemed themselves and I'm more than willing to let bygones be bygones. Alas, this was not to be. The pickup was a rare case of adding insult to inexplicable injury - I show up to get my watch after they text me to come to the counter, I walk up exactly 3 mins from the timestamp. I am told they're given away my appointment (mind you, I'm just picking up the watch... I just want them to hand me my property and move on with my life) but alas, they took their one last chance to make my day just a little more difficult. Ended up late for dinner because somehow picking up a watch took over an hour. They made me stand there and wait for another 45 minutes for another appointment. If I weren't so incapable of public confrontation I legitimately might have lost it, my wife - a long time Cartier aficionado - was blown away. For the price paid, there's a reasonable expectation of smooth service and unfortunately they just don't have the capability in 2024. A disappointing fall from grace for a legendary brand. They've lost my business but I do hope they find their way back someday as the designs are timeless. read more

Traumatic experience when one of my Cartier pieces broke abruptly during everyday wear. Took it to the mansion and was helped by Darlene, who was so so nice and empathetic, and even gave me chocolate after I broke down in tears due to the stress (lol.........) Despite me being the most annoying customer ever, the Cartier team got me sorted with repairs etc. and I'm very satisfied with my care. When picking up my repair I had my LOVE ring polished too and it took no time at all. Returned to Cartier in CA a few weeks after getting the repair sorted for another purchase, hope to be a happy customer for life! read more

had to return a Panthere Watch 3 days after I purchase it, because my severe arthritis i was unable to open or close the watch. Since July 29, I have been waiting for my refund. today August 3rd, they still have not process it, and now they tell me another 3 to 7 days to receive the cash portion of 3024.95 Cartier, are you so short on funds? Shameful Cartier read more

Walked into the store hoping to get a set of matching JUC with my sister but end up leaving with a sour taste in our mouths. We went to check in at the podium and was told when a salesperson is available, they'll give me a ring. About 15min later, Christina had called and told us she is ready for us. As soon as she saw us her attitude changed from friendly sounding on the phone to irritated. I asked her to show us white gold JUC and she took one out for me to try and ignored my sister until she told Christina she's also interested in the bangle as well. As soon as we were done figure out our size (we only tried on 1 size JUV, took 5min tops), Christina saw a group of white male and turned her back and us and started chatting with them about the process of how to check in. We waited for her for another 5min but she refuse to acknowledge us so we left the store. Avoid Christina like a plague if you're not white. read more

I by far had my best experience with Zorana! Her service was top tier. I went to exchange a ring and ended up purchasing another due to her story telling and understanding my needs. They had a huge selection to choose from. The experience was invaluable! She let me scan her code and now she is in my contacts. Please request her you will not regret it! read more

We went by here during the Christmas season as part of the famous 5th Avenue window display walk. I thought Cartier's was gorgeous! Very cool looking building too. read more

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The service and repair department was friendly as always. It was an absolute pleasure dealing with Darlene R., who is professional, pleasant, and dedicated to providing superb customer service. Thank you, Joseph A. read more

I first went to the SOHO location and got 1 star review service. Went with my wife looking for wedding bands, soho sales associate had us sit upstairs and told us they could only show us 2 rings at a time. That's alright, if it's their policy it's ok. However everyone sitting around us were served drinks. In Cartier stores they usually ask you once you are seated. We watched as people came and left, saw multiple rings and jewelry at once, beverages served, and my wife and I just looked at each other wondering when they would ask us if we needed water as the soho sales associate went up and down getting different rings (2 at a time). Eventually I tell my wife, "Let's go, I'm thirsty." We left for the 5th Ave location, got addressed by name, saw whatever rings we wanted all together (probably like 6 or 7 rings displayed in front of us so we could see the difference. Did soho location think we would steal them if we were given access to more?We are a bit on the younger side) AND before sitting they asked me if we wanted anything to drink. 2 coffees, thank you. Bought 4 rings there so the incredibly polite 5th Ave sales associate could get a good commission. Save your time and go to 5th Ave. 5th Ave outclasses soho location 10000%. Ask for Ergys Dajci. Thank me later. read more

Cartier Fifth Avenue Mansion - 4 rings purchased at 5th Ave. AVOID SOHO - Jewelry Near Me - New York, New York

Do not buy the Cartier Love Ring white gold ring, the larger version. The ring is uncomfortable and scratches really easily. There is no protective shield or glaze on the ring to protect it as you would expect it to be from a company considered to be luxury. The customer service is terrible. I had the ring for one week and returned it due to the unpleasant satisfaction. Cartier has had my ring for one month and after many phone calls and chasing for updates I was told I cannot return the ring due to deep abrasions. How does a $2,500 ring get deep abrasions in one week? They will not refund my money and sending me back a poor quality ring. You cannot buy in confidence with Cartier. The quality is poor and the customer service is slow. They must be hurting business wise if they are this greedy. read more

As you would expect, impeccable attention to detail, exceptional service. Our appointment with Monsieur Mohammad Ba was delightful. We were treated royally as we were presented a gorgeous assortment of gems before we made our final decision. Looking forward to returning again and again. Merci beaucoup, Cartier! Wishing you a Merry Merry Christmas! Joyeux Noël! Bisous à tous! xoxo read more

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Extremely frustrated with my recent experience at Cartier. I brought in my solid white gold Cartier bracelet (from 1999) for a repair -- after it completely fell off my wrist and broke in the middle of an event. This same bracelet had already been sent to Cartier for service recently, and clearly was not properly inspected before being returned to me. Even worse, this exact piece had been lost by Cartier for over a year and a half during a prior repair. After all that waiting and stress, I finally received it -- only for it to break shortly after. I brought it back expecting Cartier to stand by their product and past service, but they refused, calling it "wear and tear." How is this acceptable for a luxury item sold as a timeless piece? This isn't a disposable item -- it's high-end jewelry that carries Cartier's own brand stamp. Fragility over time should not be the standard for a company that claims to deliver craftsmanship and lasting value. No accountability, no ownership, no real care for the customer. Cartier's customer service is cold, dismissive, and disappointing -- especially for loyal clients. #CartierFail #LuxuryCustomerService #WhiteGoldBracelet #CartierRepair #LuxuryJewelryLetdown #CartierExperience #NotSoTimeless #CartierCustomerService #BraceletBreakdown #HighEndLowStandards read more

My experience at the Cartier 5th ave was disappointing initially. I had an appointment booked but i came in 15mins late. The person who took my name down told me that an SA that will be assigned to me and that he/she will just approach me. So i was just browsing the store and even went to the rest room. Lol I was just looking at watches and the male korean SA was very rude. I was just asking about the sizes of the watches. That specific SA snapped at me. He asked me if i had an SA and that i needed to check in etc.. I felt so embarrassed because he said it so loudly and he sounded annoyed. The Lady at the check in desk was also rude and insinuated that i was 15mins late. I was just asking about the SA assigned to me... Ended up buying a tank louis watch and a perfume. Thank God the SA that was assigned to me was very nice. Thank you Antonio! Beautiful place but some employees were rude. read more

When you walk into a luxury store like Cartier, especially at their SoHo location, you expect exceptional customer service. Sadly, that's not what we experienced--and it seems we're not alone, based on the many negative reviews I've since found online. What's more frustrating is that management appears to have done nothing to improve the situation. We came in to have an iconic Love bracelet repaired. We were told we'd receive a call with a repair quote within two weeks. After 18 days passed without any contact, we reached out, only to be informed that the bracelet had been returned to the store unfixed. A representative promised to call back with details, but no one did. When I finally went in to pick it up, the store manager casually mentioned that they couldn't fix it at all--no solution, no quote, nothing. For a brand that prides itself on luxury and high standards, their customer service fell woefully short. read more

Came in April 28th at 2:30 PM looking to buy two watches, one for me and one for my wife. Greeter didn't greet us after staring at us. When we tried to check in with the front desk she didn't offer us an associate or any actual help buying anything. Waited for about 20 minutes and left after being too annoyed at the experience. Edit: Just went to Bucheter close by and had an incredible buying experience. Picked up a Must and a Panthere no problem. The unbelievably rude staff at the 5th location almost made me reconsider our watch choices entirely. read more

So luxurious. We didn't have apt but since there was no line they let us in. Seriously who has $6500 to buy a love bracelet? (I apologize for my sarcasm ) I've been wanting someone to give me a Love bracelet. I love myself so I'm going to give myself a birthday present ...yes I know, #selfAbsorbed Leo . I've been saving money to celebrate a milestone. $3000 more to go! Don't judge. Life is short n gotta do things that bring joy. I learned that the Love bracelet gets screwed on n you don't remove it! Like a symbol of eternal Love. How clever. I love it more. I must say for a high class luxury place, i was disappointed the sales staff did not have clean manicure. You are working w your hands, it's the thing we see the most, I was surprised they didn't have clean neat manicure. It I was the manager, I would mandate similar natural Make up n hair and weekly manicure. I'm not buying a $100 bracelet, I'm looking at $6500 bracelet i think it should have a polished look. That's my opinion. I also noticed almost all the salespeople had the Love bracelet! Or Love ring. It's good to see how the jewelry wears over time but it got me wondering if they are paid well? Or get employee discount? read more

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A little intimidating at first, having to make an appointment beforehand to shop at Cartier. However, after setting foot in the store, I understood that this was a different kind of shopping experience that I am not normally accustomed to. The shopping experience was luxurious and pampered. We were offered bottles of Perrier and Evian while we waited for sales associated Christian to greet us. He was friendly and knowledgeable about the product line. He also politely conversed with us to get a sense of our story and why we were in town. It helped that we knew what we wanted, so the whole process was fast and efficient. Cartier did not have my ring size in stock so, Christian said he would order it and have it shipped overnight to me. The overnight shipping impressed me. Someone once told me, if money can't buy you happiness, then you're shopping in the wrong places. There might be some truth to that, because shopping at Cartier makes you feel like a VIP (even if you're not). The physical store of Cartier on 5th Ave is pretty beautiful with the winding wooden staircase, with black railing and intricate multi-level wooden panels on the wall. The amount of staff working there was also impressive. Everything was spaced out well and felt safe during this time of pandemic recovery. Maybe we'll end up shopping more at Cartier after this. (My wallet says no, but body says yes). read more

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I'm terribly disappointed that Cartier doesn't stand by their product! I have an original Cartier Love bracelet that I've cherished for years. I've kept it in good condition. It broke recently and I brought it into the Cartier store and was met by staff who were not friendly at all and was told that the company cannot repair it. I was shocked that such a luxury brand would have such a poor customer experience. My only option would be to purchase a new one for retail price. This is unacceptable! Why would I purchase a new one if there's a chance that this could happen again? Then I'd be put in a similar bind with a second broken bracelet. I hope to hear back from management with an acceptable resolution. read more

Excellent service and a vast range of jewelry. The Love bracelet with full diamonds is a magnificent piece and will be cherished for decades to come. It will be passed down to future generations. Once again, a high-end shop that offers superlative service *and* quality. read more

Too poor to buy anything here, but we were treated as if we could. The service from the ladies in the front who instantly took to our son, even remembering his name, and sharing with us where the goodies of complimentary hot chocolate and candy were to be found to the charming kindness of the young man who made our hot chocolate was very warm. The store, itself, was impeccable and worth just exploring. This was actually a highlight of our visit because the staff was genuinely friendly, the store, in addition to all its beautiful jewelry, was absolutely breathtaking with its grandioso staircases and holiday decorations. It was an excellent way to begin our vacation. read more

-worst customer service I've experienced in my life- Came here to visit to shop wedding bands and to verify our size. Did not purchase yet because wanted to sleep on which model we wanted. Purchased online only to have the rings not fit, and not in time to exchange before wedding. Literally wore just for ceremony, than stored in box because we didn't want to risk scratches. Sent back to Cartier only to have silence for weeks until missed a phone call only to immediately call back to not get a hold of anyone. Strange. Received email stating return was accepted, and rings were out of stock until a date when I would be out of country. Called Cartier only to find out return was cancelled, and rings would be sent back. So instead of talking to someone to work out solutions to ill-fitting ring, I have wedding bands that don't fit. Worst possible customer experience and experience in shopping for anything in my life, deplorable company! read more

Spent our Sunday afternoon here and enjoyed every minute! They are open but you must make an appointment in advance for safety measures. When you arrive you are checked in, taken to a waiting room on the second floor and then taken to the third floor for a private consultation. We had the pleasure of being helped by Abi - please ask for her if you go - she was so helpful and lovely. The space is open & clean. Everything was as perfect as you would expect Cartier to be. An entire experience. Anything they don't have in stock can be ordered and delivered to you via fed ex. Open now with safety measures in place! Visit this NYC icon :) read more

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Andrew Yuan at this location is a gem. I worked with Andrew on a particularly complicated situation that he handled with top-notch communication and kindness & I am so thankful for his help. I lost a Cartier bracelet that was luckily insured with a company that wires your jeweler the funds to get a replacement. Cartier isn't an independent jeweler, so this ended up being a far more complicated process than I'd anticipated. I called the Fifth Avenue mansion but the woman I spoke to over the phone had no idea how to handle my situation; I also reached out to a few ambassadors that me or my family have worked with in the past, all with the same result. Frustrated, I ended up posting in a Cartier Facebook group I stumbled upon (lol) and I asked if anyone had experience working with Cartier in an insurance claim. Andrew came across my post and responded with detailed information on how to go about the process. Turns out that he's an ambassador at the Fifth Avenue location I'm local to, and I ultimately worked with him throughout the entire process to get my replacement sorted out. Andrew was SO incredibly responsive, courteous, and professional -- he immediately sent over all of the necessary paperwork I needed to fill out, and kept me promptly updated as we waited for the insurance company to complete the wire transfer. Once Cartier received the wire, I made an appointment two days later with Andrew to pick out my replacement. The whole process ended up being a one week turnaround (!!) thanks to how prompt and knowledgeable Andrew was. During my in-person appointment, Andrew was as great as he was over texts. Super warm and personable, and knew SO much about the history behind all of the pieces and Cartier's origins -- he even gave me a tour of the entire mansion. My family and I have made various purchases with Cartier over the years, but rarely have I experienced the level of service Andrew provided me (with Cartier or other brands). Will no doubt be reaching out to him for any future purchases or services I make at the NYC location. Thanks again, Andrew!! read more

Had the most amazing experience picking out wedding bands yesterday. All thanks to our AMAZING salesperson SARALEE. She made us feel welcome from the start and didn't mind that we had our puppy with us. We sat upstairs at a private desk and didn't feel rushed. Her eye for style helped us ultimately make a decision that pleased me and my partner. We couldn't have left happier and more excited. She also took care of an unfinished repair that another associate wasn't quite on the ball with. It is nice to get the old school service boutiques like this used to offer. Very pleased. read more

Cartier Fifth Avenue Mansion - Jewelry Near Me - New York, New York

Cartier stated they could not repair the worn clasp on my wife's Cartier Love Bracelet. They offered a "reproduction" for over $1000. So, they designed something for $$$$ and then planned to get another $$$$ due to designed worn parts. The bracelet was not abused in any way. The clasp was designed to wear and fail. I will not purchase jewelry from Cartier any longer. Caveat emptor. read more

They definitely judge who to give good and poor service to. That's all I have to say. I've bought from other high-end luxury jewelry brands before (VCA, Tiffany's, Bvlgari) and never before have I been dismissed as much as I was at Cartier. read more

Cartier Fifth Avenue Mansion - Jewelry Near Me - New York, New York

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After I left my review in July, Cartier's rep on Yelp followed up with me and ask if they can have someone from HQ contact me to inquire more about my less than stellar experience. I left them my phone number and email and tell them to reach out anytime, I'm happy to discuss it in more details. Four months later, I'm still waiting for this follow up from Cartier. I don't actually care if I ever hear from them since I never intend to shop there again. But why even bother pretending you're going to reach out when it's not going to happen LOL. Ladies and gents, do yourself a favor and take your business to the other equally expensive jewelry brands who would love to take your money and have much better service than Cartier. I've bought things from VC&A, Tiffany, and BVLGARI and there's been never an issue with "getting into their stores" (without an appointment) or returning/exchanging a product (especially when it's their mistake that precipitates it in the first place). read more

Love love love my purchase and the experience. I honestly dressed a little bummy that day (not intentional) and was worried I wouldn't be serviced but my sales associate Timur assured I was taken care of. As soon as I walked into the store. I was greeted with a smile and Timur (Tim) was right with me and assisted me in what I was looking for. He gave me really good advice and suggestions as I was stuck between which color ring I wanted. He offered me complimentary drinks and chocolate which was a bonus. If you do decide to come shop here especially if it's your first time, ask for TIM! He speaks multiple languages (Russians, mandarin, and English) and he also has a VERY diverse background and he for sure knows his jewelry. I can't wait to come back to him with my next purchase so I will definitely be coming back!! read more

Cartier Fifth Avenue Mansion - Jewelry Near Me - New York, New York

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Love the store brand. My favorite place in the world. I'm glad that we found the one whom assisted us of our very first piece of the love bracelet. Karina Fili, look for her when you guys need something special she's very helpful, patient, accommodating and professional most importantly. This review was just an update as I need to add the photos. read more

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