I've been coming to this Honda location for years (one financed, then traded in & two leases), and…read morethe service has been inconsistent. I have had bad experiences in the past, but working with DONYA recently to buy out my lease was the BEST EXPERIENCE I've had with Honda. SHE SPOKE TO ME LIKE I WAS A HUMAN, not just a sale walking through the door. We had a great conversation for about 20 mins before we even started talking about my car. Once we got into the buy-out process, everything was communicated amazingly, and she did everything she could to make sure I left happy (which I did). If you go to LB Honda for a car, I highly recommend calling ahead and scheduling a chat with DONYA QUINTERO!!

Confirmed by my mechanic that the condenser and compressor was never replaced per the warranty. So…read morethat means that I have not had properly functioning air-conditioning for 10 years on this vehicle. Thankfully I'll live by the beach until the last six years and then noticed all of the issues. I had to wait to get back to California because the other Honda dealerships would not honor the warranty. Then the warranty was extended and Honda said that they would take care of it. Not only did they not fill up any of the fluids in the vehicle or check any of them as their documentation stated, my vehicle had no oil in it for some reason after we left! I notified them the following day when my car was not acting properly and was showing no oil. They said it's impossible because they topped everything off and didn't notice any issues with the vehicle. I drove it again and ended up having to pull over after the car turned off and there was no oil in the car. So I had to put oil in the vehicle which was like 50 bucks worth of oil at the gas station. In the middle of the night by the way and thank God I had just dropped a friend off otherwise it would've stopped in the middle of the freeway! Took my car to my mechanic he said I was driving the car with no oil that I had only put three in and it needed for and I told him it was like zero the night before. Even though I had taken it in and they said they checked all fluids! My mechanic confirmed that there was no leak. He said it sounds like they were going to do an oil change or they drained it and then did not put the fluids back in. Everything was empty in my car so I don't know if they flushed it or what every single fluid in my vehicle except for a steering wheel I believe is the only one that they didn't have to fill up. Mind you on the paperwork specifically it says all fluids checked everything filled condenser and compressor replaced and none of it was done. I addressed this concern while I was there because it was taking such a long time and they had so many cars there already and continuously arriving. Even while I was sitting in service the loudspeaker stated that they had too many cars there that they were not going to be able to get to all of them and when I asked the service manager about that he said no it's fine everything will be done. Suddenly my car was finished an hour later just in time for them to close. Meanwhile no oil no fluids they put Freon but did not fix the condenser or the compressor. So now we're in the dead of summer and my Freon is running low and my mechanic confirmed that the condenser and compressor was not changed! I bought my vehicle from this location I had the paperwork for the warranty specifically for these two parts on the recall. Not only did Honda not take care of me in taxes. The location that I bought my car from did not take care of me and lied. Today I was on the phone two different times for 20 minutes waiting for the general manager to call me back that the salesman who had assisted me in the past asked that I speak with and I was hung up on. Haven't spoken to anybody about the incident except for what I have thankfully on email and the paperwork from before. Do not go to this location for cells or service. The only reason I had a good experience with cells was because of the gentleman that used to be the journal manager. He is no longer at that location. I will never do business with this location again unless they can thoroughly show and confirm that all work has been concluded on my vehicle. absolutely awful experience as far as service goes especially when I'm seeing things and hearing things and they are telling me that it didn't happen or everything's fine and then it turns out that it's not and they're just waiting for me to not have warranty to cover it again. Disgusting! This is why women do not like dealing with these establishments. thank God I have an honest mechanic that I've been going to for more than 20 years that was able to confirm. Absolutely disgusting way of doing business at this location. Extremely disappointing after the fantastic experience that I had with the previous sales manager, Hoss.

We were looking for a 2026 Toyota Sienna and visited a couple of dealerships in different cities…read more We met very pleasant and informed salesmen but felt pressured and limited to buy not what we wanted, but what they had to sell. ...Until we went to CABE TOYOTA in Long Beach. We were introduced to Tara, a very well informed and experienced saleswoman, who warmly welcomed us, sat us down and listened to what we specifically were looking for in a Sienna. Within a few days, she had located exactly what we wanted without any sales pressure or needing to buy packages of options we were not interested in. If you want a pleasant Toyota Sales experience, ask for TARA!

Great customer service from Jaime! I had an issue with my…read moremicrophone, voice command, SOS not working so I knew I needed to take it to a dealership. After bad experiences with other Toyota dealerships (trying to talk me in to repairs that were needed), I decided to try Cabe. First, I love that they mark the cars by who has an appointment and who doesn't. Jaime called me when I got home..... he discovered my warranty had not expired yet so repair was covered! Called again to let me know part wouldn't be in until the next morning so I would get it back Saturday. I asked if it would be ready by 11:00 because I had to be somewhere at 1:00, If not I would pick it up by closing. He said he'd try his best to get it done by 11:00. He called at 11:00 and said it was ready! I loved that he kept in touch throughout (I've never had that experience) Great experience with everyone there!

We purchased my car from Newport, and have had it serviced there since our purchase. Since moving…read moreto LB, I am happy to say that I received the same great service here as well! Harry...thank you for making a mundane chore like a scheduled maintenance a pleasant one! And, while waiting for my loaner, I was eyeing my next upgrade!!! I hope my husband doesn't see this.

This will be my second review first one i was ASKED TO HAVE IT REMOVED. So they don't have bad…read moreratings. Since they believe they fixed our problems. If i coulda given this rating a ZERO i woulda done it!!! Highly DO NOT recommend buying from this dealer ship My husband and i drove about 2 hours away to get our Range Rover sport. We live in San Diego we were excited to close the deal on our new car. (Pre owned) right from the beginning there was already a light that was (i) on the dashboard, which was a sensor we mentioned it to the sales rep at the time before driving it off the lot, the sales rep said it will automatically come off once we start driving it more, which never came off. . We bought this car June 27th 2025 2 months after that the power steering went bad. We called this dealership we purchased the car from and they had us take it to our local Range Rover. The cost for the repair was ridiculous. Over 5,000 we had messaged them again stating we weren't going to pay for that because we believed they had sold us a defective car in the first place. No way this should be happening 2 months into us having a new car . Fast forward we ended up getting it fixed with a (credit) they gave us of 1,500 and took it to another mechanic shop that was more affordable. It got fixed. However we started having multiple other problems with the vehicle. Started with a transmission leak, ended up with a transmission problem. And now our car will NOT start and it's just been sitting there for about 2-3 months. Unable to fix it since it is considered a transmission problem. We believe they sold us a broken car in the first place, this car didn't even last us a full year. Yes we still have it but it's not running nor starting. It's a bit sad we're still making the payments for a car we aren't able to drive. Do yourself a favor a DO NOT PURCHASE A PRE OWNED VEHICLE FROM THIS DEALERSHIP. i am upset we drive 2 hours for this car and we got scammed. We are trying to get a case using LEMON LAW at this point. Due to the lack of service and overall experience.

After going to Harbor Chevy down the street (they are trash BTW) after a week they couldn't fix my…read morecar. Boulevard GMC provided me with exceptionally superior service. Arcee was my service writer and he was amazing! Kept consistent clear communication with me and always answered/returned my calls/texts promptly. When the shuttle was taking a long time and I needed to get to work they called me a Lyft so I wouldn't be late. They were able to fix my car for me and I'm back on the road. Having to get your car fixed is never a pleasant experience but coming here made the best out of the situation. Prices are kinda high but that's to be expected when going to the dealership. I will definitely be returning here again!

I set up an oil change appointment at 7am today. Got the car there 6:50am. I was the first car in…read morethe service line. Went to breakfast and came back at 10:30 expecting it will be done or done soon. They didn't even start working on it. Russ said people brought their car in after I did, but they choose to wait in the waiting room, so they cut the line in front of me. WTF?!?! Needless to say, I'm not coming back.

I received world-class service from Jacqueline, Ivan, Andy, and Joe! From beginning to end, the…read moreentire experience was professional, smooth, and enjoyable. Jacqueline purchased my Mercedes convertible and then introduced me to Ivan, who helped me purchase my new BMW X2. Ivan was wonderful to work with and made the entire process easy and comfortable. Andy handled the financing and took the time to explain everything to me detail by detail, making sure I understood each step before moving forward. I truly appreciated his patience, professionalism, and transparency. Joe was also a great part of the experience, and the entire team worked together to make me feel valued as a customer. Thank you, Jacqueline, Ivan, Andy, and Joe, for providing such exceptional customer service. I absolutely love my new BMW X2 and would highly recommend this team to anyone looking for a first-class car-buying experience!

I purchased a 2021 7 Series from this group. Naturally, the Sales Department were attentive as they…read moreare there to make the sale. However, the remaining portion of the dealership does not care about you. I should have paid attention to the fact that there were several people in the waiting room waiting on their cars to be serviced. And when I asked about the lower rating the dealership has online, they said it was due to the Service Department. Well, I live out of town and will be getting my car serviced in Bakersfield, so the service department does not matter to me. NOTE: It took them well over a month and many follow up calls to get me the second key to our Certified BMW, which I learned later was supposed to be given at the time of sale when it is a CPO (Certified Pre Owned) sale. Now that I have had the car a couple of years, things change and I traded it in for a brand-new car. In doing so, I have this Unlimited Miles Warranty that has 2.5 years remaining on it. I called BMW to see about having the remaining amount prorated back to me in a credit. They said that I needed to speak with Long Beach BMW where I Purchased the car, Finance Department to receive this credit. I have called this dealership 15-20 times now. NEVER a return call. How Rude right? So when it comes to making the sale, they are all about you and making that money. But when it comes to service, they have obvious issues and especially when seeking to speak to them after the sale, they have no interest in speaking with you since that would involve refunding you a balance they you deserve. They are just there to make money. Don't let them fool you into thinking that they are a Service Oriented Provider. BMW makes a Nice Car. There are Plenty of Dealerships that will sell you one. You may want to look for options at dealerships other than Long Beach BMW.

Thank you Giuliano for helping me find the right car quickly but transparently! He took the time…read moreto explain the warranties and purchase details and offered no pressure whatsoever. I honestly asked for the most inexpensive car on the lot because I knew I could count on Enterprise's reputation for good maintenance and honest salesmanship. I've had the car a month now and it's driving great!

Just bought my company van from here and the whole staff was great to work with. Yohana was nice…read moreand very easy to deal with. The rest of the staff was also very nice and helpful michelle mike david they really have a great team make sure to stop by and give them a chance.

Jadon was a pleasure to do business with. He was very knowledgeable and answered all the questions…read morewe had. I recommend asking for his help on your next purchase.

I never thought I'd be writing a review , or a positive one, for a car sales experience . But we…read morehad the best car buying /leasing experience here the other week , that we've been telling everyone about it. I hate buying cars, feeling like vultures ( the salesmen) swarm on you when you enter the car lot , do tricky things to keep you there for hours , then having to do the whole haggling thing while they try to upsell you on all these things . For me, it's just always a bad experience . We went here on a Sunday a couple of weeks ago , checked out some Toyota sequoia's , no one swarmed on us, we found a very helpful salesman Anthony that didn't pressure anything , helped us find what we were looking for and did a test drive with us -with my whole family of 5 in the car . We got a great trade in rate for our car ,from the manager Donnie , who was so pleasant , no tricks , very transparent , looked at our car in a timely manner because I needed to get going . My husband closed the deal that night with Donnie , financing with Macy who was so helpful, and then the cherry on top is that Anthony came to our home to finish the paperwork and bring the car . Concierge service !!!!! We didn't have to stay at the lot for hours ! This blew our mind. To top off this amazing experience , Anthony called us a few days later just to see how we were liking the car and if everything was going well so far. Hands down , BEST car buying experience of our lives ! And we've bought a lot of cars over the years . This will be the place we go to for any future needs . Highly recommend this place! It is not that vibe or feeling you dread when going to look at cars or going to buy a car.

If you're looking for excellent customer service and a hassle-free car-buying experience, I highly…read morerecommend Glenn E. Thomas Dodge Chrysler Jeep. Shopping for a new vehicle is always stressful, especially when you're switching brands after 14 years of loyalty. My family and I visited four different dealerships while searching for the right vehicle, but after visiting Glenn E. Thomas Dodge Chrysler Jeep, we knew a Jeep was exactly what we were looking for. What truly made the difference was the outstanding service we received. From the moment we arrived, the staff treated us with professionalism, respect, and genuine care. Their knowledge and willingness to answer every question made the entire process smooth and enjoyable. A very special thank you to Isaac Barrajas and his manager Greg Yudt for his incredible patience and dedication throughout the entire process. He went above and beyond to make everything easy, never pressured us, and made us feel like valued customers every step of the way. That level of customer service is rare these days, and it did not go unnoticed. Thank you to everyone at Glenn E. Thomas Dodge Chrysler Jeep for making what could have been a stressful experience into such a positive one. I couldn't be happier with our new Jeep and will gladly recommend this dealership to my family and friends.

Review is specifically for the parts department. Older guy with a golf looking shirt…read more My girl and I were sent to look for a part. When she called, she was treated extremely rudely. She gave a description of what she was looking for and immediately placed on hold. Someone else came on the line asking if she was helped. She said "I think so someone just took my information " and the person responded "that's not what I asked you". Wtf?? Once he did start helping her, he spoke extremely rudely, implying she didn't know what she was talking about. THEN , I called in myself and had no problem getting the part. I went in and the old guy had the audacity to bring up my girl to me. Who in TF does he think he is ????? How does he have a job ??? Old ignorant rude miserable man. Shame on you for employing this trash. I added a pic of his signature. We will be contacting you again to make sure he was fired or something.

Great place to buy a Lincoln or have yours serviced here! Very good price and excellent service!…read more Another home of the LTPG low tire price guarantee. Always has a special going on for tires and alignment! They'll do a free vehicle check up or multi point inspection and give you a quote on any services or parts needed! Built Ford Tough!

I recently purchased a new vehicle from Caruso Ford in Long Beach and had a great experience from…read morestart to finish. I especially want to recognize Saleem for his outstanding customer service. He was extremely helpful, professional, and accommodating throughout the entire process. He made sure all my questions were answered and made the experience smooth and stress-free. I truly appreciate the time and effort he put into helping me find the right vehicle. I would definitely recommend this dealership, and especially Saleem, to anyone looking for a great car-buying experience!

What an absolutely wonderful experience at Timmons Subaru--from our very first contact through…read moreworking with Russell, RC Hope i Got his name right,and Miles! I truly cannot say enough good things about the entire team. Russell came driving up in the exact car we wanted, and it was amazing! He took his time with us and explained everything clearly, accurately, and in detail. There were no hidden surprises, no pressure, and no pushy sales tactics--just honest, patient, exceptional service. He went above and beyond our expectations and even beat the price we were hoping for! The entire process was smooth, comfortable, and genuinely enjoyable. And the Oakley glasses were so cool--such a fun touch! If anyone is looking for a new car, I would absolutely recommend Timmons Subaru. We are thrilled to be part of the Subaru family and will definitely continue owning Subarus in the future. Timmons Subaru has earned loyal new customers in us. Thank you, Russell, RC, and Miles, for making this such a special experience!

Our experience with Adrian Zavala at Timmons Subaru was extremely disappointing and unacceptable…read more Both insurance companies had already approved the claim, yet the necessary repairs were never completed. Due to the way the situation was handled, the claim was ultimately retracted and closed, leaving us without a repaired vehicle despite having received prior approval. The communication, follow-through, and overall level of service from Adrian were severely lacking. What should have been a straightforward insurance repair became an unnecessarily frustrating ordeal. We expected professionalism, accountability, and assistance from Timmons Subaru, but instead, we were left with an unresolved repair and a closed claim. Based on our experience, I cannot recommend working with Adrian Zavala. Just avoid, go somewhere else.