I wanted to complete the survey they usually provide but for some reason I wasn't receiving it on my end but hope this review helps this location out: I went in due to a check engine light. Setting an appointment was easy and effortless online. Ariana was helpful and straightforward. I knew what services I was getting, what fees I was expected to pay, and how long I will be waiting. While waiting, the lobby space is clean and spacious with WiFi access, so I was able to get my work done on a weekday. I also wanted to check ahead of time regarding my lease and once my lease is up, I am definitely coming back for that 25 or 26 Atlas Cross-Sport. When my service was completed, I received a nice video inspection provided by the maintenance team and to my surprise, Ariana was able to waive the service fee as my car was still under warranty. Thanks for the care you put in towards your customers. See you in 9 months when I'm ready to lease a new vehicle. Thanks to the sales team who didn't pressure me at all but provided me information about the cost of the vehicle in mind. read more

Absolutely wonderful service from sales manager Mitch and finance team Adam and Beau so professional and used no pressure tactics. they are so calm cool and friendly! Got a brand new GTI they took my trade in and i used it as part of my down payment! i highly recommend Timmons volkswagen ! read more

Timmons Volkswagen - My new GTI - Car Dealers Near Me - Long Beach, California

Definitely they can improve on doing right by the customer. We had got our Coolant reservoir replaced here last November, our advisor was over communicative with us, he did fine. We noticed our car kept overheating after the job was done. We finally brought our car back, we explained that there's a crack in the coolant reservoir again. They looked into the issue and didn't find any cracks or leaks present in the coolant reservoir. Our advisor informed us since they would have to look into the coolant reservoir leaking we would be charged, they ended up discounting us, but today the same problem remains. The Jetta's coolant reservoir still leaks and will need to be replaced again. read more

Why for service. I always go for service. Always nice. Sent a video with the work that was done. Love that

In all my years of buying cars or accompanying people to help them in their purchase, I have never encountered anybody as astute and kind and thorough as Adam Rigney was in my transaction this past weekend. Not only did he make everything extremely smooth in our communications via email and text and phone in the entire week leading up to our in-person meeting, but he also had everything so well laid out on Saturday morning that when I came in and was able to finalize everything within about an hour's time. If you're looking for a Volkswagen, do not bother going to any of the other locations because Adam is the guy that you need. The whole team was extremely kind, and I'm looking forward to going right back to Timmons Volkswagen once it's time to get my new lease in the fall of 2029. read more

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After having a horrible experience at another Volkswagen this trip was such a different experience and thankful for that. The customer service was great and Jesse and Beau were amazing & very professional also made our experience one of the best ones and left the lot with the 2024 SE Tiguan in a beautiful peal white. We agreed on this deal 1 hr before their closing time and waited for us to arrive and made the signing and all the paper work feel like a breeze and we were out of there celebrating with a new car and they took care of our lease that we still had a few months before returning. As we arrived they offered water and made us feel comfortable. When we signed everything electronically Beau made it easy and was able to explain everything we were signing and so forth. He didn't try to push any other additional things like other dealers usually try and push down your throat. We left so content with our lease and our experience and even thought this dealer is 30 min from our home we choose to come here for future oil changes and all because we love it here and didn't feel cheated out or overcharged for silly things. Thank you Timmons Volkswagen for such a pleasant visit. read more

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I went in for my 60k miles service for my GTI, and I was very satisfied. The service drive workers were friendly and attentive, and made the whole thing super easy. They even gave me a free car wash voucher!!! I will be back with my wife's Tiguan. Thanks team! read more

The worst customer service I've ever been to at any dealership!!!! This salesman named Jason good luck with that guy! Will never go back here again, asshole! Very rude and unprofessional, and his manager the white guy was a fake jackass! Waste of my time! -0 stars! Timmons in Long Beach, don't ever go there you will regret it! read more

When a shop is struggling with poor leadership and a lack of staff, your vehicle usually ends up sitting in a "holding pattern" while you're left guessing.Poor leadership Unorganized short staff takes too long with my car. read more

Great experience at Timmons, LOVE my Tiguan. Beau in finance & our salesman were able to craft the deal I needed!

I dropped my car off for service after hours (6:00-7:00pm) and forgot to lock my car. Lucky for me, Michael Moran was still around. Not only did he help me lock my car, he showed me an insiders trick/failsafe on my ~2015 Golf TDI. You know it's a good car when the dealership guys have the same one! Ask for him if you're looking for a quality, long term purchase. Also, I can't thank Jesus Medina (Service) and the Parts Department at Timmons Volkswagen enough for expeditiously addressing my nuanced repairs - on the Saturday of a holiday weekend. Jesus is a straight shooter and I felt like I had maximum transparency between the cost of the parts and the service expenses, allowing me to use the dealership for the high priority things and outsource what I could at a lower price point. Push #3 for parts and push #2 for service, ask for Jesus I forgot to mention that they flagged in their complimentary service report a recalled component for replacement that I must have missed on CarFax $0 and 30 min replacement? Yes please... read more

Timmons Volkswagen - I came to the dealership with specific repair requests. They automatically, and at no expense, conducted a multipoint inspection. - Car Dealers Near Me - Long Beach, California

Had my vehicle service here for years and never had any issue. I find people always tried getting tjere way due to misunderstandings and own personal agenda. These guys are awesome and always take care of me. This will always be my place. read more

Recently moving to the Long Beach area, I began taking my VW Tiguan to Timmons to be serviced. They do a great job of communicating when my car is ready and working on it in a timely matter. I recently went to drop my car off and was approached by sales manager Jessy Vargas while waiting. I informed Jessy that my lease end was approaching and that I was possibly interested in a new VW. Jessy took the time to show me different SUV models and we went on a test drive. I found one that I loved but wanted to upgrade to the leather seats but stay in my budget. Jessy worked out a deal which allowed me to get the perfect car in my budget and even threw in seat covers and a goodie bag. I recently had a very bad experience with a different VW dealership and was thinking of giving up on the brand completely. Thank you Jessy at Timmons VW for restoring my hop and getting me in my dream VW ID 4 Pro S! Very happy to stay in the VW family ! I would recommend this dealership to anyone thinking of getting a new car, they truly want to help you, are not pushy with ad ons, and get you in and out! read more

Timmons Volkswagen - Car Dealers Near Me - Long Beach, California

In n out with great service. Friendly team. Straight forward. Had me out in no time. 1 of the fastest purchase ever made. Thank you Jason, Bow and Mitch for everything read more

Took my GTI for routine Maintenance. Was greeted at my car. Taken care of from Start to Finish. The whole Service Dept. team took care of my car and myself. Shout out to the techs for doing their Job and making I'm driving a safe car not only for myself but for every other driver on the road. Keep it up!!! read more

Customer service is horrible. I was told to reschedule my initial Saturday appointment for Monday. Monday comes I get a call saying try Wednesday. I go on Wednesday the same person treated me horrible as if I was asking for something other than what I was told. Very disappointing experience as a medical travel worker that needed my car serviced! Wish I could give no stars at all! read more

I have a regular mechanic, but he wasn't authorized to do a repair because it involved my key. He advised me to go to the dealer. I have not taken my car to a dealer in eons! The whole experience was very positive at Timmons, mostly thanks to Isamel. He was very polite, and had great communication skills. Of course they found a bunch of stuff wrong with my car that I didn't have repaired there, but that's their job. Although it wasn't cheap, I wound up paying about as much as I thought it would cost. I recommend Timmons. Excellent customer service. Thanks Isamel! read more

Super friendly, accomodating dealership. Jason Lee knew this car from top to bottom. He explained everything in detail, answered all our questions in order for us to make an informed decision. We are happy with our new Atlas CS SEL R-Line. read more

Jessy and the team were amazing! Very professional and patient. I recently purchased my new Atlas Crossport and was torn between two models. The team were great with giving me information on both models resulting in making the best decision. I love my truck and recommend this dealership. read more

On December 6, 2025, I visited Timmons Volkswagen for a routine maintenance check on my rear brake. Initially, I was transferred to Ismael Rodriguez, who, in my opinion, provided the best customer service I've ever experienced since I've owned a Volkswagen. From scheduling the service to coming in person, he attended to my needs and concerns regarding my vehicle. I'll definitely be returning to their services. The video from the service tech was very impressive. Thank you for showing love to my car, and the voucher for the free car wash was great! THANK YOU TIMMONS VOLKSWAGEN you have a great team in the dealer ship read more

I've been a customer of Timmons Volkswagen for the last 15 years. I just leased a new 2025 Taos SE and it's absolutely beautiful. Timmons Volkswagen has great customer service & they work with you to get you a vehicle that fits in your budget. I appreciate how comfortable they make you feel when you're there and are not at all pushy. If you like Volkswagens, I highly recommend Timmons! read more

This is my 8th Volkswagen. This is my second I've brought from Timmons and 3rd I've been bringing for regular service. First off 100% it is so worth it to upgrade from a S to SE for trim. I had a 2023 Toas and got a 2025 SE Taos. It is super fun to drive. Love the panoramic sunroof, heated seats and steering wheel. Adaptive cruise control is awesome with traffic and I almost back up on a jay walker the other night and the car stopped me. I have two kids and a pitbull with a super tight parking spot and this car is the perfect size. It's great on gas and handles great. I used to miss having a 6 speed TDI but seriously this car is fun to drive. I also love the additional horse power this model has, it made a noticeable difference. The redesigned engine ensures the turbo performance is on point. I drive about 30% of the day for work all over the county and I actually enjoy it now. I'm pretty sure I have automatic wipers now, but I haven't really figured that out yet. For the price point this car is perfect. Mike worked so hard to get me the car I wanted with all the extras I need like a roof rack for road tripping and Mitch locked in the best deal possible for me. After checking out McKenna whose price would had been like 3k more and Pacific who finance dept sucks, I went back to Mitch and he took care of me. I love that this business has been family owned for like 1000 years. I love this car so much I don't know if I'll upgrade it for a couple years but when I do I'll look for Mike and Mitch to help me. Bernie's cool too, he made sure I had everything I needed to get in the car I wanted and seamlessly. Any problems I've ever had with my VWs in the past Volkswagen Group of America always took care of me and I'm a life long customer. My only request is that they would bring back the shuttle for service appts instead of Ubers. Honestly if I hadn't talked to Luis in service I was going to probably get a Honda this time around but he told me about the redesign for the Taos and I'm so glad I listened to him. Oh yea, it's totally worth pre paying the service when you finance after the free 2 years #2025SETAOS #SEBLACK read more

Great experience purchasing a new Buzz. Jessy and Bernie were fantastic. Quick easy and hassle free, made a great deal, and delivered to our house. Very happy! read more

Friendly, down-to-earth customer service team. Efficient. I recommend them to you. They provided very good communication via texts. Easy to park and visit Timmons VW. read more

I bought my Taos from here. Jason Kim was our salesperson. He was very informative and patient. He made sure I bought the car I wanted and fit my needs. Once I bought my car he took the extra time to explain to me all the features. I am very happy with my experience. Everyone on staff was very friendly and nice. The manager Mitch was understanding and not pushy at all. They made the experience not stressful at all. I got the car I wanted and was able to stay within my budget. I highly recommend. Love my car! read more

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Diego is the best in the service department. He is super helpful and makes things right. We appreciate his attention to detail! Highly recommend asking for him. read more

Amazing services from Jesse and Jason! Both very kind and understanding individuals! I highly recommend you to get your next car from this dealership! read more

Timmons Volkswagen - Jessy and Jason were very great help! I recommend you to go and get your next car from these two! - Car Dealers Near Me - Long Beach, California

Problem with Service Department: brought car in for fuel delivery recall. I was never told until 3 hours later that gas level needed to be near empty. I agreed to oil change and alignment. Recall was not even performed. Next day the ecs light appeared and car was not driveable. I don't believe that was a coincidence. Service dept would not return phone call, and would not offer to tow the car back to fix. Also they replaced oil pan on 'warranty' and still charged me for oil, which is covered under the warranty. Very Unhappy with this experience and lack of care and response read more

Both Jessy and Beau were very courteous and patient with all questions and paperwork. Service was super quick and organized, highly recommend. read more

Timmons Volkswagen - New Car - Car Dealers Near Me - Long Beach, California

This is the place to shop, Hassle free, friendly and helpful service. Come by and ask for Jessie (bilingual). He was our sales rep. Understood what I wanted, needed, and no pressure. I came with an agenda, and he understood. He was very friendly and explained everything thoroughly to myself and my husband. It was a pleasure doing business. You gained our trust and business. Randell was also very helpful and kind as well as Beau in finance. No pressure. They have a play area for kids always a plus. Car is clean, washed and gased. I am a happy customer. Great service all around. Finally, a new car 2024 read more

I want to thank Russel, Beau and Jessy at the LB Timmons Volkswagen. I initially went to another local Volkswagen when I saw a 4th of July promotions listed online. The initial dealership wasn't able to meet my expectations and luckily I was recommended to Russel by my credit union. From the initial call, thru the entire process this was a pleasant experience. The staff at the dealership were all very kind and welcoming. Beau helped out with the paper work (mostly all on a tablet) Jessy then walked me through all of the car features and answered all of my questions. They made me feel comfortable and made the entire process such a breeze. I kept on telling myself this is too easy. Thank you once again gentleman for all of the amazing help! read more

Timmons Volkswagen - New car - Car Dealers Near Me - Long Beach, California

I needed to get my car fixed as the engine light was on for an evap issue. I am a little bit of a car guy myself so I did the basic troubleshooting myself. I swapped out a few components but it didn't fix the problem so I called Timmons. The first time I called them they said that even I have done some troubleshooting they are going to charge a $200 for a diagnostic on the car. I decided to try to fix the problem myself yet again and I didn't have the tools for it so I called them again and booked an appointment. When I arrive with the car they take a video of the car and I hand them my keys. After that I sit down inside with the service person. He then says that they will charge $410 for the inspection but if I choose to repair the car there it will be credited towards that amount. A bit frustrated that they all of sudden changed the amount but I really needed to get it fixed so I accepted it. Same time I didn't want to get to difficult and just get the car fixed. A day goes by they send me a link saying it will be $1100 to change out a valve....I okayed it and later went to pick up the car. They ring me up for $1500... I ask him why, I thought it was $1100...he says ohhh ok let me change that and it went down to $1100 again?!. I felt scammed for some reason. Astronomical sums for a valve change and all that back and forth. Very disappointed.!! read more

I want to extend a heartfelt thank you to Jesse. In handling my recent purchase of a VW Jetta, Jesse patiently walked me through the new technology that VW has introduced since the purchase of my previous Jetta in 2012. I explained to Jesse that I am very low-tech individual, so he guided me through the process not once, but twice. Once again, thank you so much, Jesse! read more

I am quite dissatisfied with my recent oil change experience. Last Monday, I had my oil changed and was informed of a leak in the oil pan. During my previous visit, they mentioned the same issue, which I had repaired at a German shop, and there have been no leaks since then. However, when I checked my car the next morning, I discovered a significant oil leak in my driveway. The dipstick showed the oil level was unchanged, but the leak had worsened. On my day off today, I returned to Timmons. They stated that if their diagnosis revealed it was their error, I wouldn't be charged; otherwise, I would need to pay $205 for the diagnosis. They also implied that the German shop that installed my oil pan might have made an error. Before the oil change, there were no leaks whatsoever. I felt they were shirking responsibility and placing the blame on me. I left feeling very frustrated and opted to seek a second opinion at another German auto shop. The technician explained that if the oil drain plug isn't installed properly, it can strip the threads of either the plug or the oil pan, which likely exacerbated my oil leak. I will not be returning to Timmons! read more

This is the kind of dealer everyone should strive to emulate. They took incredible care of us when servicing our vehicle. Ismael was awesome: friendly, caring, good communication. They helped us out after we got ripped off by Caruso Mazda who failed to disclose some serious repairs and maintenance our purchase required despite telling us it was a good carfax report. I wouldn't trust Caruso Mazda to deliver me dinner let alone good service. Timmons VW saved the day. They are so nice to their customers and do them right. I wish I bought from them. I highly recommend Timmons VW. read more

OVERALL, recalling my experience from the beginning, I would highly recommend Timmons of Long Beach and the team, everyone there is nice, professional, and attentive to your needs. They all made me feel as VIP Customer regardless this being my first purchase there. And GOD willing, I will continue to go back and buy/lease from Timmons of Long Beach's team! I have to say, and after going thoroughly through my deal with Mitch the sales manager, I cannot even cry or complain as I know now that I received a GREAT DEAL! My finance man, Beau truly did do his best to ensure that I had all the bells and whistles in my car when we originally negotiated my deal and while maintaining the payment I needed. My sales guy, while he could have been more understanding to my concerns and issues after my purchase, he was a pleasant person to work with and is not one of those pressuring sales men. I had originally rated this dealership with a 1 star; however, this rating is based on my experience after receiving a courtesy call from Mitch the sales manager and sitting with him for 2 1/2 hours! After explaining to him my decision to give such an impulsive low rating and emotional review, he still gave me genuine understanding and listened attentively with his best professional courtesy and addressed all my concerns and issues that I was having. Sincerely, Gabriela H. read more

I had a disappointing experience recently with an oil change. I have been getting my oil changed every year - since I got my car in 2015 at various locations. I have never had any issues with getting this serviced. For the first time this year, I was told by another dealer (not Timmons) that either the drain plug threads were stripped or the threads in the engine pan - and that I should go back and get that evaluated from the last oil change retailer - which is Timmons Volkswagen. No accountability was taken and the last time the oil change service was done - it was at Timmons. I provided receipts and everything and still no accountability was taken and I was told it was normal wear and tear which I dont buy. If there have been issues with the thread in the engine pan - this should've been made aware to me last year when I did not only an oil change but also did a full vehicle inspection. Now I have been quoted $1200 to replace the pan if it turns out that it is damaged. I also called several days in advance and was told to just show up first thing Monday morning, instead of needing an appointment and when I got to the repair (1 hour+ drive) I was told there were 30+ cars waiting and my car may or may not get looked at. This shouldve been communicated when I asked if I needed an appt over the phone. Overall negative experience - will not be back, especially not for an oil change service - as others have had similar negative experiences. read more

Friendly and efficient customer service! Thank you, Ismael and the Timmons VW service dept

Exceptional Service and Genuine Care! As a loyal Volkswagen customer, Timmons of Long Beach has become my go-to dealership for all things VW. Despite the plethora of options in Southern California, I consistently choose Timmons for their unparalleled service, whether it's for maintenance, leasing, or upgrades. And let me tell you why! During my recent visit, Jessy Vargas, a Sales and Leasing Specialist at Timmons, exemplified what exceptional customer service truly means. His extensive knowledge, patience, and genuine interest in understanding my needs and preferences set him apart from other salespeople I've encountered. What struck me the most was his lack of pressure; instead, he was focused on finding the perfect car and deal for me. When I finally found the right vehicle, Jessy Vargas and Mitch Atkins, the General Sales Manager, went above and beyond to make the leasing process seamless. They meticulously explained every detail of the paperwork, ensuring I was fully informed and comfortable before signing. Their professionalism and dedication to ensuring I found the ideal car at the right price were unmatched. Mitch Atkins, alongside Jessy Vargas, made me feel like part of the Timmons family, emphasizing that my satisfaction was their priority above all else. Little did they know until towards the end, on the day of my visit, my father was undergoing chemotherapy. My dad is a lover of cars and taught me everything I know about them; it was my first time fully completing a leasing process from start to finish without him physically with me. Despite the personal challenges, their exceptional service and genuine care made the experience memorable and stress-free. It felt like the universe purposely put me with these two; my dad was so proud of me when I called him to tell him the amazing news, and I raved about how I couldn't have done it without them! I drove away in a Tiguan R-Line Black on Black, a car I didn't even know was within my reach! Jessy Vargas's expertise and Mitch Atkins's dedication truly made the difference. To sum it up, if you're in the market for a Volkswagen, look no further than Timmons of Long Beach. Ask for Jessy Vargas and experience top-notch service with a personal touch. Thank you, Timmons team, for exceeding my expectations once again! read more

We leased a brand new 2024 Atlas and I must say it was one of the best experiences I've ever had at a Dealership. Didn't feel pressured into making any decisions. Big thank you to Jessy Vargas for doing such a great job communicating all the information we needed. Along with Randal and Tin, they definitely delivered top tier customer service. Thanks guys. My wife and I are more than pleased with our decision and happy we stopped by to see you all. Was a pleasure. read more

Timmons Volkswagen - Car Dealers Near Me - Long Beach, California