Excellent experience buying a new 2024 MAZDA MX-5 RF GT a couple months ago. Thanks to Israel Espinoza, very professional was very responsive with my inquiries and questions and never gave a hard sell. Very informative and he let us know our options. Visited the dealer today again. He greeted me with professionalism and respect... read more

Highly recommend this dealership! I went to 3-4 other Mazda dealerships in Orange County before I stumbled upon Caruso Mazda in Long Beach. The guys here were all so nice, accommodating and helpful compared to the other dealerships. My experience with the OTHER dealerships was I got gas lit by one sales guy bc another person was looking at the exact car I had just test drove and pressured me into signing right away and while we talked numbers he told me because I didn't "want it" the car it got sold (even tho I never said that). Another dealership sales manager low key insulted my boyfriend and I when we kept asking about the breakdown of numbers (because it didn't make sense) and was passive aggressive and I overall felt bullied into making a deal. Not here!!! The guys were straight forward and willing to work with me and the numbers. They were extremely accommodating and you can tell they care about their customers. They talked to me like a person and were respectful- highly recommend this place! read more

I had to stop at Mazda to have my car key battery replaced and Hugo Novoa took care of me. Hugo displayed great customer service, immediately greeted me with a warm smile asked how he could be of service, and asked how my day was going. He proceeded to walk me over to the service desk and made sure I got my key battery replaced. In no time I was back on the road!! Thank you so much for your help today Hugo! read more

We had a wonderful car buying experience at Caruso Mazda. Richard Pineda was the most helpful, pleasant and congenial salesperson who helped us all the way to closing the deal. Sal, the finance man at Caruso's, was just as pleasant and friendly. I give them both a 5 star . read more

Went in on a Saturday unsure of purchasing a car. I was helped by Fransisco Avila. This fine gentleman made the whole process very smooth for me. His customer service gets 5 stars. I was in and out with in 2.5 hours in a vehicle that I was very happy about. Thank you Fransisco. God bless you and your family. read more

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Purchased cx-50... was a pleasure in negotiating with Marco. Received great service ... even from the Finance guy Bob... he's a real character. They make a great team.. Marco & Bob. Make me want to get another vehicle. read more

The service writers are wildly incompetent. I've never experienced a situation where I took my car somewhere and listened to someone who was clearly just making up what they were saying. At some point I was hoping they'd stop and correct course but no they doubled down when I questioned the information. All I can say is run far far away from anything this dealership tells you or suggests. read more

It was my first time purchasing a vehicle I shop online through this site called AutoTempest; it has all the car categories you need to find your right vehicle. I purchase a pre owned Toyota 2019 Rav 4 le, it showed that it was at this dealership. After I purchase the vehicle I needed to pump gas, my latch wouldn't open I have to ask my wife to help. So I took it back to them I spoke to a service manger they name Hugo, Hugo was very informative and understanding he realized that it was something to do with the spring so he was able to order me the part and it came the next day. Thank you Hugo for making it easy and inviting. Remember going to any dealership for a pre owned make sure you bring someone who can inspect the car so you won't have to deal with what I did. read more

Caruso Mazda - 2019 Toyota Rav 4 le - Car Dealers Near Me - Long Beach, California

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Lack of honesty. They offer something and you get different . Be careful with this agency.

We found our new car lease with Caruso Mazda! The process went smooth and did not pressure us with any up sales. Richard Salazar helped us choose the right trim level and happy with our selection (CX50)! See you all back in 36 months! read more

Brought in my vehicle for a recall and the service team here is awesome. The whole process from beginning to end was fast and smooth. They even offered shuttle service so I didn't have to wait but I already had a ride home. I also received text messages throughout the day and the technician even provided a video update! Very happy with the Mazda brand as a whole so my next vehicle purchase will most likely be at this dealership. Keep up the great work! read more

I just wanted to say thank you to the Caruso Mazda sales team! David, Sal, and Nery Chacon made my car buying experience one to remember! I had the smoothest car buying experience, and everyone was extremely accommodating and friendly. Thank you, David, for making it so easy. read more

I have to give a shout out to Hugo Novoa in the service dept at this dealership. I have been loyal to browning Mazda for my service for years, but after my experience with Hugo today, I am definitely switching over to this location. Honestly, I'm blown away by the level of customer service I received today.... Hugo is knowledgeable, smart and competent and a great representation for this dealership. He was able to diagnose an issue with my car in seconds and went out of his way to help me in a moment of need. I can't thank you enough, Hugo! read more

Spent the 4 th of July holiday looking at cars. Israel was a fantastic salesman. He was very patient with us. Wonderful experience. Bought a new car. We are a Mazda family with 34 years of Mazda ownership. Have taken our cars to Caruso for repairs in the past. We love our new MX-5! read more

Excellent buying experience. Not the typical high pressure tactics. Salesman Ricardo was super professional, offered a great deal in minimum time and made buying a surprising pleasure. Then in Finance, Bob made completing the sale low pressure and was very friendly and explained everything very thoroughly. I'm one who despises buying a new car but Ricardo and Bob really made it a great experience. Highly recommend giving them a chance to earn your business read more

Incompetent and pointless to show up. Had no idea how to do a simple car key copy and wanted to rush out one hour before closing.

Richard was on point with all my questions and concerns. He knew exactly what he was talking about and what I wanted as a customer (Mazda 3) I will definitely be buying a new SUV here. Thanks to Richard. read more

Caruso Mazda - Mazda 3 2023 - Car Dealers Near Me - Long Beach, California

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Was trying to help a friend get a car. He hates the process but I don't. Trying to find a dealership and salesman to be upfront and transparent is so important. I won't sign off on any deal unless I understand every number and calculation. Richard Pineda and his Sales Manager Abe made the process much less daunting. I recommend this dealership for helping us get a nice, reliable and stylish car with affordable lease terms. read more

Terrific customer service..... bought my Mazda 3 here in 2013. Wonderful team, always goes the extra mile. I'd like to especially thank Hugo: best Customer Service person *ever*! read more

I just purchased an auto from Caruso Mazda. I wanted a no-nonsense process, handling the majority of the transaction via e-mail, until we were close to finalizing. I told them the model, features, and what I wanted to pay. They provided multiple quotes with "out the door" pricing, making the process simple and expedited. I worked with Richard Pineda, Internet Consumer Specialist, and Robert Barham in Finance. They were both friendly, knowledgeable, transparent, and straightforward. I highly recommend. read more

This would be my second review on Caruso Mazda dealership Long Beach. My first review was about a week ago. I literally just got a 2024 Mazda CX 5 a week ago. And Ricardo in sales, Bob the finance manager is so wonderful!! They moved mountains for me and it took less than 24 hours so I appreciate them so much. Also, everybody else in the Caruso Mazda family. Have been very courteous. They check on you, make sure you're being helped, just wonderful people. I wanna really focus on Caruso Mazda's service team. I had an issue with bird poop, leaving stains on the hood of my car. I also noticed swirls were showing on the my hood for no reason so I brought it back to Mazda. And let me tell you, Miguel, the service manager, and the young man that was helping to work on my hood were diligent and they did not stop till it was back to its brand new perfect self! And I didn't even have an appointment. Shout out to Miguel and his service team at Caruso Mazda!! I highly recommend this dealership! Every department has been gracious, and lived up to their word. I appreciate them so much. I will be recommending them to friends and family. read more

Bassem Yousef took good care of the entire deal. Managed to show me the car, paperwork and left on the same day. Thank you.

Best of the best service department!!!! They will take care of. Hugo Novoa has excellent customer service !!!! Wont go anywhere else

Don't come here. The sale person and sale manager is rude AF. They were cutting me off when i try to talk. They would rise their voice to get their message across. They told me to get off their property just because I try negotiating the price of the car. They say a lot of things but would not let you see any documentation of what they are saying or when they did show me the document ;it wasn't what they said. STAY away. Worst experience ever. I was able to get what I wanted at another Mazda without the disrespect and rudeness. TRUST your gut...you don't deserve to be disrespected with thousands of your money invested. read more

Had a great car buying experience here! Found a pre-owned certified CX-30 online and reserved it for a test drive. Francisco rode with me and pointed out all of the great features of the car. I decided to buy it and the paperwork was very easy to understand and go through. Bob, the finance manager was awesome and explained everything to me. Had my old car (a lease I had to turn in) with me and they had no problem driving my new car to my house and sending someone to pick Francisco up, so I didn't have to drive him back. Just first-class all around! read more

Thank you David Munoz, Nery, and Bob for making the car buying process so simple for me. I felt like family from beginning to the end. I will be a repeat customer for years to come! read more

Bought a car remotely from Caruso. Richard and Victor were incredible through the entire process. Went so smoothly, would definitely look to do business with then again! read more

Words cannot describe how professional and caring Solomon is. He is the most caring, patient and knowledge sales person I have ever worked with. He made sure I was comfortable with the entire process and was not pushy at all. The staffing at Caruso is top notch! I'd definitely be purchasing from Solomon again. Thank you read more

Richard was awesome! He made buying my new Miata quick and easy without losing the details. Great job, Richard!

My husband and i visited Caruso Mazda and had one of the best car buying experience we've ever had. The sales team that helped us - Johnny and Abe - were very professional, friendly, and straightforward (unlike the lengthy script that we got from another local Mazda dealer about why we had to pay more). We highly recommend Caruso Mazda! read more

Had a awesome buying experience this evening. Came in to see a used 2020 Chevy Colorado and drove it home tonight. Mark was my salesman and was very friendly and helpful. The whole staff was awesome to my family. Never did they try to push a new car on me instead. There were no surprises when it came time to buy. No surprise fees, no bs....the way it should be! There were a couple scratches they said they will fix for me when the used car sales manager gets back next week. As long as that happens...they get a 10 out of 10!! Very happy and will definitely give them first chance when it's time for my wife's car later this year. Thank you!!! read more

We had an amazing time with this dealership. The employees were accomodating and jolly the whole timr we were there. Very professional knowledgeable. Hands down to Richard who helped us all throughout the journey. Very kind and polite gentleman. We might go back again to purchase another vehicle. read more

Got a new Mazda about 2 weeks ago and it has been great. I was helped by Richard Pineda and he was great and answered all my questions without being pushy. It was a great experience overall read more

We just bought a new Mazda Miata from Caruso Mazda. Go talk to Richard Pena for your next Mazda or Ford. He isn't pushy and answered all our questions. The whole transaction went very smooth. And we feel like we got a great deal. Thanks again read more

I found an attractive offer for a lease on their website, got an email from one of their internet sales managers after I inquired about a certain model, then arrived the same day to test drive the car. If you're interested in any Mazda, Ford, or Lincoln, these folks will treat you right! Ask for Richard Pineda, he's really down-to-earth, not pushy at all. I highly recommend coming here if you're in the market for a new car! Thanks again Richard! read more

I highly recommend Richard Pineda. He provided a fair price online and was very helpful and patient and friendly when I came in to look at different models. I ended up putting a deposit on a car the same day and he actively provided updates on when the car would arrive and provided support even after I drove off with the car. Thanks Richard! read more

I was really excited when I arrived at Caruso Mazda a second time around, as I had already been there once. I met Thomas, sales person and he was very nice and not pushy at all. We go inside to look at numbers. My boyfriend and I begin to discuss numbers with sales director, Saleem Nayfeh, everything goes well until I start to ask him more questions and ask to see the buy rate. This really aggravated him for some reason and he yelled at me and my boyfriend and told us to just leave and that we had wasted his time. I was baffled by this behavior, as we were so close to making the purchase and this just made my experience horrible. I understand, that sales can be hard and customers can be too. However, I was not never disrespectful to him or any of his team members to get treated the way we did. My boyfriend went to retrieve my application with my personal information on it and the guy behind the counter threw it at him. This upset me very much, if there are no real customer Service skills then they should not be in this position. read more