By far the easiest sale of my car that I have ever experienced fair price offered and seemless process to get paid. 5 stars.

sold a car in about 15-20 minutes. they came to my house, checked out the car, had me sign a few documents and gave me a check. I'm very happy that I didn't try to sell it on my own and deal with the hassle of that. This was very easy. read more

Not a good car buying experience overall. Paid cash for a car that was located so close shipping was free on Friday and didn't get the car until the next Friday after it said get your car as early as Monday. Also was not asked to take a look at the car and check everything out the night I met the field member at a distribution center instead of it being delivered or pick up at a location because he was training and they were behind...sounds pretty nice of me. In the rain I picked this car up with no pavilion or anything because it was not a car pickup center. I did not see the curbed wheels, 3 minor dents, cracked windshield, undercarriage and engine rust so once I saw everything the next day and brought it to Carvana attention they couldn't do anything about it and now I'm left making a claim to my insurance company only a week after having the car to fix something that happened before I purchased the vehicle. Mind you none of these defects were pictured on the website when I was looking. I still had the option to return the car but knew this car is a unicorn and would be super hard to find again and it's nice minus these things that are not bad ju something you shouldn't have to deal with immed after purchasing a vehicle. Luckily I'm better With cars than Carvana and caught all these things and have detailed out everything nicer than them so the rust won't be an issue have great insurance that won't raise my premium and have $0 deductible, to replace windshield and can live with the debts and have someone someday recondition the wheels. Would not buy another car from them unless it was another unicorn that I couldn't find anywhere else. read more

The process was easy and LaToya was awesome to work with. Fifteen minutes in and out and the payment was made the next business day.

Pros: The car is smooth and in good condition. The process was hassle free and we start loving the car cons: The car is having scratches which not shown in the website. brake need an urgent resurfacing and filter need to replace.. read more

The process was easy. the pickup was smooth. only took 10 minutes in person to drive away with my new to me car.

The process was very easy. However, the car arrived filthy and reeked of smoke. I had to have it detailed before I was comfortable giving it to my daughter for her 16th birthday. The detail cost me over $200. I reported to Carvana and they only gave me $100 for the detail. So I'm out $100 due to poor cleaning on their part. read more

our car is beautiful and the transaction went smoothly. only downfall is that the cover that is supposed to go on the engine was in the back hatch and there were no caps on the valve stems. We can take it to the dealer to fix but it's an added stress. read more

I'm here with another review, I'm from Birmingham, Alabama. I work at Carvana in the Bessemer, Alabama location. I bought my Kia Sorento from My actual location and it has been a very bad experience. After 3 days of getting the car on Thanksgiving morning I had to purchase a battery. After paying my 1st car payments the engine light came on so at this point I checked the oil and my oil sticker said change oil at 87,777 miles I had 83,000 on the car, so I go to get the oil changed they said I had 1 quart of oil in the car. then the oil light comes back on so I took it to Pepboys to get it check and they called Silver Rock to get it approved and they approved it, but when they checked the car it needed a tune-up and spark plugs so now I'm out of $182 and some change because Silver Rock would not approve getting my car fixed and I have 100 days warranty on it, but Im only about 40 days into the warranty. This is a bad company or should I say facility and company that I work for. I would not buy another car from here! I am from and live in Birmingham, Alabama where I work for Carvana in the Bessemer, Alabama location. read more

Terrible customer service - staff just reading from a script rather then answering a question.

And to top off this transaction, the car was delivered late on the day it was scheduled for delivery. Instead of 2:30, it arrived at 3:30. However, the delivery driver, Arron was exceptional. He was the one bight spot in this entire transaction. He went over the car with us, front to back. He toke the car the a local gas station al filled the tank. I would give him 5 stars! I sent the the lady below a private message to contact me to discuss my experience...no call. read more

Sold my vehicle online and I have to say that it was a fantastic experience. They offered me about 25% more than CarMax and all the paperwork was done online so when I showed up to drop off the car it took less than 15 minutes. Got the check and was out the door in no time. I did have to drive an hour and a half from Huntsville but it was well worth it. Thanks read more

Disappointing that this carvana doesn't have a car vending machine.We have been to others and it's so fun to see your car come down, slide through, and spin around after you insert a coin.The nice pert is we got to keep a coin! Our children were with us and they wanted to see the vending machine, but at least they got to keep a coin.The staff was friendly and service was good.The guy who worked with us was very nice, and he also did his best to clean the car.They also let us get our vehicle early since we arrived early and no one else was there. I took one star off for the lack of car vending machine read more

I hate the hassle of car buying. That is over! I was looking for a particular car in white. Finally decided to settle for the black version so on Thursday I committed to trade and purchase. On Saturday I was showing a friend how I arranged to trade my vehicle and logged on to Carvana. A white one. I called to see if I could change the vehicle I chose. No Problem. and after about 10 minutes a new vehichle-what I wanted--was on the way for Tuesday delivery. She arrived, unloaded my vehicle for inspection, she inspected the trade vehicle. I signed the papers. She explained everything well an was gone in 20 minutes. Very happy! This is the way to do it. read more

I can not recommend Carvana highly enough! I was very skeptical since I have always traded my vehicles in at a dealership, however, I won't be doing that in the future! The process was extremely straightforward and simple, and there were no unexpected surprises. Very thankful this was recommended to me! read more

I would not buy from them again. I had a tiny chip in the bottom of the windshield that I noticed after the delivery driver had left but didn't think twice about it and the next day sitting in my driveway it cracked from top to bottom of my windshield. There were other dents and scratches that were not shown in any of the photos online but I chalked it up to it being a used car and normal wear and tear. I reached out to Carvana and explained what happened and they said I could return it if I was not satisfied but they do not cover glass. All I wanted was for them to replace the windshield. I was not asked to look over the car and check everything out when it was delivered but apparently you must notify the delivery driver of every little thing that is wrong with the vehicle at the time of delivery in case anything comes up later. Very dissapointed. read more

The Carvana experience has been great so far. Vehicle is as described. Purchase was easy and couldn't be simpler. My only issue was within the 1st 7days I had to make a warranty claim for the back up camera not working. Waiting to make sure silver rock honors the claim. read more

The process was easy, quick and a great price for the vehicle. The representative was extremely friendly, knowledgeable and the whole thing took less than 30 minutes. read more

overall, this was the most difficult car buying experience I've ever had. The process of getting a call back from customer service to make sure that I'd submitted all needed documentation was incredibly time consuming. I would think I'd jumped through all of the hoops and another would pop up. my bank was most helpful in guiding me through the process, but customer service with Carvana was often rude-especially one woman named Taylor. My car was delayed because someone did not submit (or clear by pressing a button?) a form I'd sent in. I will give kudos to the local BIrmingham Carvana for being very nice and easy to work with. They redeemed the experience for me a little. I'm not sure I'll ever use Carvana again. I do love my car, though, now that I've finally received it. read more

Bad business. The lied and said they tried to contact me about my delivery being delayed to cover their butts but they did not until minutes prior to my delivery. Now I have lost wages due to taking off of work as well as don't have a vehicle to get my kids to and from school. I had an inspection scheduled tomorrow as well that I have paid for and is non refundable. Now I am skeptical of buying a car this way I should have taken my 10k somewhere else. read more

Awful. Thats the most appropriate word for it. The car was fine, bit overpriced, but its what we wanted. But dealing with this company, getting an appropriate title, communication, getting information. Horrible. Their people are untrained and there is no management. Ask one question to 5 different people and youll get 5 different answers. They just have no idea what they are doing. Not worth it. Go to a legitimate car dealer, NOT Carvana. read more

Wow. Just wow. The car was delivered dirty with mud on tires, door sills, and seats. The front right tire was underinflated and had a gash in sidewall, the rear view mirror cover was completely missing, and the passenger windshield wiper arm was misaligned. Someone sprayed the driver door arm rest with black spray paint (this is on a $60,000 when new car)! The rims were spray painted (poorly), and had silver over spray on the rubber valve stems! WTF. There was a 780 mile discrepancy on the odometer from when the photos on Carvana were taken until the vehicle was dropped off in my driveway. I purchased a new tire online ($250.00) and had it installed, a new mirror cover from Audi ($42.95) that I installed, and bought a wiper arm puller from Advance Auto ($15.99) and removed and realigned the wiper arm in my yard. SilverRock did reimburse me for the tire and mirror cover I purchased, but I never should have to replace those items on a new vehicle purchase. The 150 point checklist by Carvana before the vehicle left the facility obviously was not performed on my car. My head hurts from reliving the traumatic experience that I endured from this vehicle purchase. I honestly lost count of the number of times I called and rehashed the buying scenario with Carvana advocates. Now I am dealing with registration issues and questions that remain unanswered by Carvana advocates. I cannot, with a clear conscience, recommend that you purchase a vehicle from Carvana. I understand that hiccups happen in the car buying process, but this entire ordeal was nerve wracking and frustrating. read more

Carvana Birmingham - Auto Loan Providers Near Me - Birmingham, Alabama

Can buying a car get any easier? I went to Carvana's website and entered my personal information and got an instant price quote on a new car. I was able to shop from thousands of cars in their inventory, and I ordered a new Volkswagen. Within two days it was shipped to their location here in Birmingham. All I had to bring with me was my driver's license and proof of insurance. EVERYTHING else had already been taken care of online My new car was ready to go. The detailing was subpar (there were some dirty spots inside the car), but the car was exactly as described online. That's the thing with ordering a car from Carvana - you don't actually get to see the car until you go to pick it up. However, if you don't like it you don't have to take it, and they even have a 7-day money back guarantee (so if you don't like the car, you just return it). For someone who hates having to deal with car salespersons, this was a GREAT way to buy a new one. read more

They get an A+ for the buying experience, but unless you get the cars checked out that you buy... then you have no ideas as to what it is that you are actually purchasing. I purchased two cars from CARVANA, the first one I purchased, I took it to my service guy and he found fuel pump issues and transmission issues. My son really liked the car, so I reached out to their warranty folks, who basically told me that if the car was not dead, they cannot and will not help me. So, I returned the car and purchased another. They came and picked up the first car I and dropped off the second car, a Mazda 3. This car with the last four of the VIN being 6007, I took it to my service guy the very next day from when it arrived. He found fuel filter and tank leakage, fuel pump leakage and worst of all RUST all on the bottom, because this was a northern car. My service guy told me that the rust will get even worse as time passes. I called Carvana that same day and returned it. Instead of them, getting the issues fixed, they put it back out for someone else to purchase and to deal with the issues. I say this to say, IF YOU BUY A USED CAR, HAVE IT CHECKED OUT IMMEDIATELY!!!!! As soon as you find that your car is coming, make an appointment at your dealership or a service place that you trust and have it looked at. I am sorry for whomever has that car now, because they have a lemon and don't know it. I for one will NEVER again do business with Carvana, at the end of the day, their pockets are worth more than you getting a quality product. They are now selling this care for $16k+, this car is truly worth $1,000 at best. read more

Horrible!!! Desiree Skeem literally tried to fight me in the location because my father asked how long would the process take because I had to go to class. We asked who the manager was at the time and she said she didn't know, constantly, until Will Duncan decided to step in to see what was going on. Very ghetto!!! read more

After providing my Yelp feedback I received the canned/boilerplate response from "Olivia" that is disingenuous at best and closely resembles the responses provided to other not favorable reviews. Did I have a chance to return the vehicle within 7 days? Yes. Did I not do so because I was told my concerns would be resolved? Yes. Did Carvana do as they said they would? No. Have they cared to make it right? No. I have to say that well after this purchase I saw the passenger side of the vehicle from a distance with the sun directly on it and found something I wasn't expecting. The rear passenger door and possibly the rear quarter had been painted and it doesn't match the color of the panels around them. Clean CARFAX (not everything gets picked up on that). Looking back at the vehicle listing photos I can now see it plain as day. Would think that somewhere in there the 150 point inspection of training of the team would have identified this and it would have been disclosed, but what's really required is that everybody do a very close inspection of the vehicle you're receiving and pretend you know how to find issues as this within the first week of ownership. Another tip when taking delivery of your vehicle. Check all systems for function in all scenarios. I took delivery in May. When it started getting cold outside I found that the passenger side of the dual zone system blows cold air/does not get heat. That's likely a blend door actuator issue and will have to get behind the dashboard to replace that unit. Just be aware that scheduling your delivery at purchase doesn't mean you'll actually get it that date or in the weeks after it, and don't take their inspection to be factual. Check every last thing and assume there are issues you aren't seeing to inspect and be sure you're actually getting what you've been told you're being sold. read more

Bought my first car from them. As advertised they are all online. I got the car I wanted at the price I was willing to pay. The 7 day money guarantee is legit. Easiest way to buy a automobile ever! I will never step into a dealership again. read more

Purchased a 2021 Kia Sorento with Carvana in June of 2022. Not even 6 months after purchase it broke down on with loss of power while I was driving 3 times. I took it to a dealership and after waiting along with rental car fees. I was told that the vehicle was sold to me with an after market starter and requires wiring repairs. After contacting Carvana I was told that the warranty was no longer valid and they could not do anything. Very agitated as I chose to purchase from them when the dealerships weren't able to keep up with the supply and demand and Carvana sold me a lemon. I will not be purchasing with them again. read more

Carvana made my car purchase so simple. I love the fact that my credit did not have to be ran through several lenders to get approval as they do at the dealerships. I was not lied to about my down pmt or monthly pmt. It was exactly what they quoted me. I love my new vehicle and will definitely buy from them again. read more

Carvana Birmingham - 20 Chevy Equinox - Auto Loan Providers Near Me - Birmingham, Alabama

This was the most stressful car buying process I've ever had. The first car I picked out had everything I was looking for. During transport the car was damaged. Carvana was going to pay to fix it but it was going to be over 6 weeks for the repairs. They told me my best option was to pick another car. Every time I searched for a car I used the exact same filters. I double checked the car during the ordering process with someone over the phone and when I received the car it was missing features that were listed. Every step of the way, Carvana kept trying to change my trade in value of the car I was selling them. They quoted me one price then the contract quoted a value 2k less. I had to call headquarters MANY times during this process and while they were always quick to fix the issues I couldn't get past the feeling that they were trying to screw me over. On pickup day I was not offered to see the car before signing contracts. Three of the four tires were low and warnings came on while driving it home and there was only a quarter of a tank of gas in it. When I called to ask questions about the return process the representative was rude and gave push back. They pride themselves on their money back guarantee but are assholes about it. Luckily a family member loved the car and they decided to keep it so I didn't have to deal with Carvana again. I needed up buying a car from a local car dealership and while I was there for 3 hours the process was 1000 times better and faster than Carvana. I'll never buy a car from them again. read more

seamless process, got my online quote, uploaded all required documents and was able to make an appointment for the next day to drop my car off, was out within 30 minutes of dropping my car off and received my payment literally the next day, very sweet and friendly staff also! 10/10 I recommend read more

My car buying experience with Carvana was fast and stress free. I am extremely happy with my car and the delivery driver was exceptional. The driver Jericho made sure I was comfortable and knew how to use all features of the car before leaving. A-plus service! read more

Perfectly executed process and transaction - we had some car issues and needed to find and get something pretty quickly. Carvana was awesome - spent a week comparing and looking at available cars, price ranges and the identified issues. We were able to select, complete transaction and had new wheels delivered within 3 days and the home delivery was perfect. I may never visit a car lot ever again! read more

So pleased with the entire process. Although I bought a 2014 Cadillac CTS Wagon, it only had 45,400 miles and looked like it was right off the showroom floor. It was in wonderful condition. I couldn't be happier. Everyone I spoke with during the purchase process was outstanding, the delivery guy was great, and even helped me pair my cell phone to the car! Great service. read more

Carvana is horrible! DO NOT USE THIS PLACE! Carvana has yet to handle my trade in payoff with my bank. I traded in a car and Carvana was supposed to pay it off. 30 days later still not paid off. My credit has taken I big hit. No one at Carvana will help me with this issue. They will not call the bank to settle the issue. I would not use Carvana if I were you! BEWARE they don't care about you. I have 6 hours on the phone e between my bank and Carvana. Horrible company. I've heard horror stories about them and I didn't listen. Don't let it happen to you.. read more

My carvana car buying experience was so easy and it made me look at car buying differently. Car buying can be so stressful but Carvana was absolutely amazing! I got pre approved online , picked out my suv (Lexus nx200T) and within a few days, the car was delivered right to my drive way! I was carless due to my car being totaled , so I really appreciated this option. I will never look at car buying the same. The young lady who delivered my car was really nice and explained the 7 day return guarantee policy to me and all of the other high points that I needed to know. She also contacted me throughout the delivery process of my vehicle. I thought this was very professional and considerate. Buying a car from carvana felt almost too good to be true !! I highly recommend purchasing a car from them . You can pick up at the car vending machine or get your car delivered- either way is easy and definitely stress free . I have zero regrets about purchasing my vehicle from Carvana! Give them a try! read more

In my option horrible company practices they 3rd party out all their problems to a warranty company, and take no reasonability for the 3rd party's denial of claims. I was told to go to their preferred auto repair center, and they said it was a dealership issue, then I was told I would have to pay a deductible for a car I didn't even own yet. Broken car from the get go. The car has lane keep asset and the broken rear view mirror is attached to the same assembly so not an easy or cheap fix. They said the car was due back a day early on the 6th day of the 7 day return policy, and customer service is no help. Just madding endless calls, hold music ,and, "I'm getting with my team" quotes. Needless to say I returning the car, and I am still worried waiting to see what an experience that will be. read more

I traded my smaller car up for a bigger one. Carvana was great. It's so easy to buy a car from them.

Good Selection. Delivery and communication through the purchasing process are difficult. A delivery date of Mar 12 was dangled during the buying process, a delivery date of Mar 21 was promised during the financing process and the actual delivery date was Apr 1. If you are ok with all that, it's a great service. read more

Just bought a 2014 Ram 1500 (my 3rd vehicle purchase from Carvana in the past two years.) The purchasing process was efficient and problem-free. The vehicle was clean on the outside. The inside was clean-ish. The detailing was not nearly as good as it was with the previous two purchases. It appeared to be vacuumed and visible surfaces wiped down. Storage areas (e.g., under the fold-up seats - this is a four-door pickup with under-the-back-seat storage) were not clean and had what appeared to be pet hair visible. There were many greasy fingerprints/smudges on the driver's side door post where the shoulder belt attaches to the body of the vehicle. Also, the engine compartment as not as clean as in previous vehicles (it appeared to have a normal level of dirt for its age/mileage, but had obviously not been cleaned.) I have to say I was a little disappointed in the lack of detailing. read more