Disappointing Experience at Stivers Ford of Birmingham - Poor Communication and Broken Promises…read more Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service--she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. -------------------- On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7-14 business days. However, a few days after the sale, the service department informed me there was a 3-4 month backlog for installations--a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford's systems. Management's Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford's sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily.

I recently had my 2014 Ford Fusion serviced here for recall repairs, and unfortunately, my…read moreexperience was very disappointing. When I dropped my car off, I was not offered a loaner or rental vehicle, even though the repair took several days. I also received no updates during the process and had to repeatedly call for information. When I picked up my car, it had new issues that were not present before service, including dashboard warnings ("Driver Door Ajar" and "Transmission Not in Park") and a driver's side door that no longer locks. Additionally, I noticed parts appeared to be missing or left loose inside the vehicle. Before bringing my car in, all doors locked properly and these warning messages did not exist. I returned to the dealership as instructed and requested a diagnostic, a reinspection of the work, and a loaner vehicle. I was ultimately told that no further work would be done, no diagnostic would be performed, and no loaner would be provided. My vehicle was returned in worse condition than when it was dropped off, and my concerns were not addressed. I would strongly encourage others to carefully consider their options before using this service department.

Shopping online and found car at Birmingham Brokers. Spoke on phone and scheduled a pre inspection…read more They held the car for inspection and week till I could get there. Car was what was advertised. Easy to work with, straight forward. Would recommend anyone looking for car.

Do not buy from them. Keith is a scammer in my opinion. I bought a nice looking Tesla had it for a…read moreweek and not working. it is going to cost me 6k to fix it. which I don't have. Thought it was a good deal now a bad deal.

Would be 5 stars except for communication problem re title. I stressed on several communications…read morethat I wanted the title the same as the car I was trading in. My son Stewart or me. Not and, but OR. Stressed in the chat, stressed in all communication before pick-up and during pick-up. I felt I was understood when I had to make copies of Stewart's license and send with other documents. Imagine my surprise when your paperwork had the car in my name only. The clerk at the courthouse said we would have to come back after the state sent us the title and then they would change it. I went to so much trouble to get it right and was told that's how it would be. Well, it wasn't! Other than that it was great.

they were very professional and polite. Carvana really…read morehelped me out with buying my car a true blessing

The service managers here take care of their customers. This review gives credit to the tire…read moreagreement which has served me well. Road hazard is worth the price. Also the lifetime battery has paid off. I came in once not knowing my battery power was low and they replaced. I do recommend this shop.

Had an appointment for an oil change…read more they did my car in pretty quickly. only one person was at the service desks. He was helpful I offer the cheapest option. thanks! when they decided Ineeded cabin. d air filters, the guy sat with his back towards the customer Lou fe and yelled out my name. the setup is weird because he sat looking out at the service garage and talked to me. I came in his space from the lounge so I was next to him. I asked him if he was talking to me or the mechanic.. he didn't turn and look at me. he didn't say hello. he didn't introduce himself. was awkward

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

$1340 for a 30,000 mile service on a Crosstrek. Need I say more? I checked the recommended service…read moreitems against their invoice and they did at least $700 worth of unnecessary services. And this wasn't things they found that needed to be done. He told me up front the cost and I was too stupid or trusting to question it. Even justified it by saying the other dealer changed more. So I guess they are all crooks.

I got help right away and was able to test drive and bought a the car , thank you for help.read more

The inky thing I didn't like was a person that's only been their 6 months tell me about the extra…read moreto add to my oil change for 45.00 and I had just had an oil change in August and wasn't told every time I come in I get something different but its sad my car is almost 10 years old and I have came there every time to have all my services, but when something goes wrong its the customer fault, and no you guys don't take blame for anything, this is just a customer who cares

So, I took my daughter 2008 Nisan Altima in for maintenance, her car has been giving her trouble so…read morewe decided to take it to where we know we will get great service. They got us in no time (same day). I prayed it was nothing severe and we would be up and running and back home in no time. Well, to say the least, we did get and estimate in a timely fashion, but was far expensive than expected. Although the car required much work, Dillan was great, he worked with me and explained what was need first. He took the pressure off and helped in break down the essentials. I highly recommend. Ask for Dillan, he is super helpful and friendly. He will make sure you are in tip top shape.

PLEASE SHARE THIS:…read more I dont want this to happen to anyone else. At Jim Burke Dodge Chrysler Jeep Ram in Birmingham Alabama (check thier reviews) I took 2 of my 11 trucks to Jim Burke Dodge Chrysler Jeep Ram back in February they had been giving me the run around about my trucks every since then. I Called them in April askin wasup with my trucks getting fixed because THEY DO NOT DO ANY FOLLOW UP OR UPDATE CALLS ABOUT YOUR VEHICLE!! They gave me some excuse about they haven't got to it yet!!! So I bought that lie and waited. Called again in June still nothing!!!! So I called and asked a friend to give me the name of who is over the entire servicing department at Jim Burke Dodge Chrysler Jeep Ram and they gave me a name of Ronald Toelken! So I went into the dealership in July and asked for the guy they showed me his office. I walked square dead up in his office and to have a great business man to business man conversation with him about my fleet vehicles. I explained to him that my team rely on their vehicles to install tvs and sound all over the south. And having 2 vehicles sit in his shop for 5-6 month while they try to figure out how to fix them is unacceptable!!! I have truck notes and insurances that must consistently be paid on these trucks!!! He said he understood and had his service men get right on it and fixed one of them got it back to me and we put that one back in service. But the other one he said he had to find a part. So I bought that excuse and left again to wait. I went back in August because no calls from them or anything about my truck. The service guy claimed the part aint came yet. Now im pissed but i hold it in and leave. Here it is September I jus left the Dr ‍ in a sling and I decided to stop back by about my truck. This dude says we got the part last week and we should be able to get you your truck sometime this month! Im like WHAT??? !!!! I want my truck fixed quickly like you did the first one! You mean to tell me it aint on your high priority list to fix my truck first? So you got other vehicles ahead of mines??? "Thats right Mr Parker take it or leave it "! Now that level of unprofessionalism pissed me the hell off!! So this guy tells me to leave the premises! I told him i will when i get my vehicle!!! He went and called the cops on me to have me tresspassed off the property because I told him they had bad reviews for the exact same issues!!!! Now i had to have my truck towed to a new shop for the repairs!! What's crazy is these are 2017 Ram Promaster City trucks and both trucks air conditioners went out at the exact same time!! Thats what was wrong with em!!!! Im done with Dodge and Im done with Jim Burke!! I bought 3 brand new trucks from them! They have lost me and my business for life!!!! I called my homie Marcus King who owns King Boys Towing and told em i need him to come get my truck and explained to him what happened. Marcus said don't sweat it Lando i have a mechanic who can fix it right away im sending one of my trucks to you now! Their reviews says it all as to why im goin through this!! I had a buddy of mines tell me not to go there because they keep and hide your vehicle. He said all i gotta do is read the reviews!! And my ass took em to em anyway ‍ im mad at my self!! I will Definitely be filing a lawsuit asap!

Bought my car from Jim burke and have had the oil change done every time there. Today they tell me…read morethey can't do it due to modifications on the car..mind you I bought the car with the modifications on it (oil catch can and cold air intake). Asked them if they drained the supercharger when they changed the oil. They had no idea what we were talking about. I asked if they serviced other hellcats and the reply was yes, but they had never drained the supercharger in one either. So obviously they are not competent to service certain vehicles. People be careful and ask questions, this company does not stand behind what they sell and aren't knowledgeable. And we're very rude!! My 3rd vehicle I have purchased from Jim Burke but absolutely my last!!