Honestly I will give Carvana 2,5 stars out of 5. Just because the buying/trade in process was amazing. The delivery is also a plus, but the excitement of the delivery was stolen, The car was delivered dirty with very shiny tires. So first glance was exciting and then I got in the car. The windshield had several chips that were not disclosed. Dust in every possible crevice, felt like I just bought it off à private seller. When I took it to meineke for inspection they found that the water pump was leaking. I will say Carvana and the warranty Company Silver Rock fixed everything at no cost financially. I say financially, because mentally and time wise this has been a terrible week. I just wanted to get in and drive lol! Overall the experience was underwhelming, but I'm glad they were able to rectify the issues. They are also sending a check to have it detailed. read more

See all

Everything went amazing! We ended up having to trade in our first car we got from carvana for a newer one. We just wanted less miles. But the 7 day garuntee was great. Our new car came with no issues. And we love it. Customer service was exceptional. read more

I was looking at cars on Carvana for a while and found a great selection. I was able to look from my own home without having to deal with salesmen. The delivery was fast and I was able to get a great trade for my old car I am super happy with my new car it's exactly as the photos were and peefect for me. I loved working with Carvana the home delivery was exceptional fast and right on time. read more

I believe in all businesses making a fair profit but when the try to RIp a trade or a purchase unit to make an egregious profit I have a big problem with it. Their bid on my LOW mileage, as new car bid, was beat by "thousands" by 2 ftanchsied dealers. This is an old school car rip off scheme, not a new "disruptor" way of doing business.. Run, don't walk from these people. read more

Third time selling to Carvana. The process is simple and easy. I have spent decades the automotive industry and preferred to sell my vehicles to Carvana. read more

I am very happy with the process of selling my car to Carvana. It was quick and seamless. My funds were in my account the following day! Thank You read more

Our meeting and sale of our car went above our expectation. We were greeted by a friendly staff member upon our arrival for our scheduled appointment. She discussed all our paper work to be signed and made the appropriate ID information. She then inspected our vehicle from front to back inside and out and removed our license plate to return to us. It was all completed in a timely manner and final payment that was quoted by Carvana was put in place for a direct deposit to my bank. It truly was remarkable for us. read more

Great communication by all , clear concise information and instructions. The gentleman at drop of was fantastic to deal with and the transaction took less then 15 minutes. Would highly recommend to all ! read more

I will never recommend Carvana to anyone. I was completely misled about the registration fees, even after they knew I live in a title-only state. They still provided inaccurate information, which directly impacted my decision to purchase the vehicle. Had I known the correct information upfront, I would not have moved forward with the purchase. What makes this even more frustrating is that I have proof of the conversation where I was given this incorrect information, and they still did nothing to correct the issue. The lack of accountability and refusal to make it right is completely unacceptable. Extremely disappointing experience. read more

Carvana Las Vegas - Auto Loan Providers Near Me

See all

My second time selling to Carvana and it only gets better. They make the process easy and efficient. No wasted time and everyone is extremely professional. They are far superior to the other big car buying sites and dealerships. read more

Thank you Carvana!!! This was the best car selling experience I have ever had. Not only did Carvana give me a very fair price. The customer service was top notch. I highly recommend anyone interested in selling or buying a vehicle to give Carvana a shot. Thanks Again read more

My Carvana experience was seamless! Bought a new car and had to get rid of my old one, the dealership offered almost half of what Carvana gave us. The gentlemen that came and picked the car up were AWESOME! Very professional, yet cool guys. Thank you! read more

Willie called that he was on the way. He was polite, friendly and obviously knew his job. I was given complete instructions as to what to have ready to complete the sale. I thought the offer on line was very good and that's what I received. Very happy and would recommend Carvana. read more

What a surprisingly seamless and easy experience to sell your car! I literally filled out the online questionnaire, uploaded my ID. They sent me a quote. I scheduled someone to come 2 days later. I got lots of reminders and communication by Kenya, who was awesome. Then, she showed up at our house to do a quick walk through, you sign, they take your car, and you get your money a day later. I was so shocked how convenient and easy it was. I accurately described my car condition, so there were no surprises and they gave the best price from all the competitors. I would definitely recommend! read more

Carvana is the best Easy to deal with you get your price with no surprises Second transaction with them and always very smooth Thank you Carvana T read more

Carvana is a very easy and safe way of selling a car. I was given a quote within hours of my request. The process was quick and the pick up option was convenient. I was called the morning of my pickup with a 30 minute arrival time. The driver was couteous and quick with the assesment of my vehicle and handed the check over immediately. read more

Got the car I wanted and Love. Car could have been cleaner when I picked it up the second time. The first time the vehicle wouldn't move more than 10 foot. Felt as if someone was standing on the brakes. Carvana took the car back. 9 days later they give me the car back. Claimed they replaced or fixed the differential. Car had a transmission shudder at low mph. I took it to the Cadillac dealership to have it inspected. Warranty did not cover the transmission fix. I paid out of pocket. Buyer do your due diligence and homework before buying. read more

I bought a 2025 BMW. The windshield condition was never disclosed. It would be too costly for me to unwind this transaction. They know this. It's too late. Horrible read more

Almost too easy a process. Everything done online or via the app. They came and picked up my vehicle from my house. The pickup appointment only took 10 - 15 minutes. Very little paperwork, in fact, so little paperwork I am a little nervous until I see my lien paid off (5-7 business days) . Would definitely recommend the service. read more

We've bought almost three cars from Carvana. All three arrived dirty and in need of a repair. The first two we kept, they reluctantly repaired the cars and sent detailers out . The third one, a 2020 Tesla Model 3, again came dirty and in need of repair. This time, it would be at our expense, for reimbursement because we're required to go to the Tesla dealer. Fine. My final straw was this; they refused to title the car in both mine and my husbands names with no reason why, other than, "We can't add both owners to the title." I stated, my husband works on a military installation and must be a registered owner of the vehicle. Then they told me, "well you can return the car then." So we did. Absolutely abhorrent response to this situation. So after three cars, over a 6-year period, my review of Carvana is this; they are shady and sell lemons of cars. They will offer to finance it with their own company, Bridgecrest, and will "warranty" with their own company Silver Rock, but you have to go to Pepboys for repairs or pay out of pocket somewhere else to get reimbursement. Last time that reimbursement took around 3 months to receive. They claim how great they are until something happens and you find out quickly how untrue that is. They have rude customer service and an even worse financing department. The only saving grace is the 7-day period they give you. We also got an almost 5% better interest rate direct from Tesla. I'll add in, we needed the warranty on our last car and even though we were in the term of the warranty, they denied the claim. So the warranty is questionable at best. We will never buy another car from them and will never recommend them to anyone. read more

Carvana is very easy to work with on-line selling my vehicle. Provided information required and was sent an offer. Scheduled appointment for my car to be picked up at home. After a brief inspection of vehicle, I was handed a check and received all paperwork on-line documenting the sale. read more

I am absolutely disgusted by my experience with Carvana and their partner, SilverRock. What I experienced wasn't just bad service -- it was deceptive business practices, likely in violation of Nevada Revised Statutes (NRS) 598, which prohibits false advertising and misrepresentation of goods. Carvana proudly advertises 150-point inspections and "no surprises," yet the vehicle I received was misrepresented and outright defective: * Undisclosed dent on the front bumper * Coffee spill residue in the center console * Mold in the door sill area -- a potential health hazard * Spray-painted wheels to hide defects -- deceptive cosmetic cover-up * Front trunk lid visibly cracked and hot glued together -- not a repair, a disgrace SilverRock, their so-called warranty partner, refused every claim and had the audacity to tell me that a dent in the bumper is "normal." Fraudulently selling a damaged vehicle and claiming it's "normal wear" is exactly the type of misrepresentation prohibited under NRS 598.0915(15) -- knowingly making any false representation in a transaction. This is not a minor mistake. This is fraudulent concealment of defects to close a sale. I am currently consulting with an attorney regarding potential violations of Nevada's Deceptive Trade Practices Act (NRS 598.0903 to 598.0999) and will not hesitate to escalate this to the Nevada Attorney General's Office and BBB. I strongly caution anyone considering doing business with Carvana: this is not a reputable operation, and the way they handle post-sale issues is unacceptable. If you purchase here, be prepared for costly repairs, excuses, and legal headaches. read more

See all

I purchased two trucks and returned the first truck after quickly realizing the transmission was slipping and the tires would not pass DOT inspection due to dry rot. Swapped that track for a lower mileage truck and before I left my neighborhood, I experienced different transmission issues, I reported the issue on their app to resolve and I was told to take it to a gmc dealership. Over a month later and my trucks still at the dealership. Even though I submitted that in the 7 day period and was told to take it to a dealership, they won't do anything for me. To top it off, the pictures on carvana of the truck showed a bed cover on the truck, I had used the filter "bed cover" to find the truck I wanted and it showed up without one, they also told me because it's a removable part, it's not guaranteed to be included. They took it off and left the bed cover install holes untreated. Incredibly unhappy, worst customer service and business I have worked with on a car purchase. I went with them because I didn't want to hassle with a dealership, lesson learned. read more

I loved how easy and fast it was to find and purchase a car. Only down side was the interest rate on my loan.

Selling my truck went smoothly, but I brought a wrench with me to remove my license plate and when the employee came back inside from doing the inspection the wrench was no longer in my truck and the employee said they didn't see it. This was a $100 SnapOn adjustable wrench. read more

Simply the best way to buy a car no hassle great communication & I would buy a car like this over a dealership any day. They sold me a car and I sold them a car back and it was the easiest car buying experience I've ever had. read more

Overall a very good experience. The only reason I put 4 stars is because there was some confusion on necesary documents, but overall very good. read more

Great service only interaction was with the drop off and old vehicle pick up because I personally don't like dealing with salesman vehicle runs great I would definitely go thru these guys again when purchasing a vehicle read more

What an absolutely atrocious company. Full of scammers. I cannot believe the experience that I had with them. I ordered a vehicle to purchase, with a trade in. It was falsely advertised as 4wd. Upon arrival, I noticed that it was 2wd. They want to take your trade in quickly while you inspecting the new vehicle. The man working was hurriedly doing the paperwork and trying to take my car. I noticed the issue, and rejected the vehicle. The man gave me back my keys, insurance, and license, but kept my title. He said "a manager will have to call you tomorrow for the rest." NO ONE EVER CALLED ME. Countless calls to their customer service, texts to their chat line. I even went back into the storefront. Every representative that I spoke to acted so apologetic and concerned and promised me that management would contact me within the hour to help me. It's been over a week now. I have continued to call. Finally after calling yet again and demanding a manager, I spoke to someone who told me, "you'll have to just file for a lost title. Your title is gone. You should be able to get one quickly through the dmv. It's not a problem." Their blatant disregard for the ethics of their business is astounding. Please, never trust these low life scammers. read more

Carvana Las Vegas - SCAMMERS AND THEIR VENDING MACHINE - Auto Loan Providers Near Me

Best car sell experience of my life, easy, fast and fair price paid, Carvana is the best

This company is TRASH. There was more haggling than any in person car lot I have ever experienced. The down payment kept changing over a course of 2 days so I finally called a customer service representative to help. She apparently fixed it by deleting my trade in and now I have two cars at my home. The only option they gave me was to return my vehicle and repurchase a different vehicle and now the down payment is higher. So accountability or reasonable assistance read more

The entire purchasing experience was good. So easy its surreal that you can spend that much money without putting in any effort. The part that drops the stars for me is that the car that i purchased had a few pretty extensive damages that should have been identified in the description. I ended up with 2x rock chips in the windshield (one is about 2" across) and the rear quarter pannel has pretty significant damage (scratches from probably a pole) that was painted over, but not repaired. The tiniest imperfections outside of those were called out though making it seem that that was as bad as it got. The pictures, although pretty good, were not sufficient to be able to see the points that were impactful. I would have chosen a different vehicle if i knew about these issues. By the time i was able to get the vehicle delivered, they did not have any other options that fit my criteria. Thats what i get for buying site unseen. read more

Do not own Carvana stock. Just a resident in Las Vegas. Sold a car to Carvana. Infinitely better experience than selling one to a local Honda dealership (Centennial). Got more money. Far more transparent. No frustration. read more

Worst car buying experience of my life, they say their cars go through a 150 point inspection, not true! I live in Reno NV, and drove down to Las Vegas to drop my current car off to my Daughter so she would have a car. Picked up the vehicle, test drove it and immediately the A/C would blow at 90 degrees and you could not adjust it, the dude that delivered the car said, oh just take it to Cadillac when you get home, well Cadillac was booked out for two weeks. Come to find out that my deductible would be $375. While driving home the brakes went bad, had to fix those, they said take it to brake stop and put a claim in with Silver Rock, just a $125 deducible , I've had bad luck with brake stop and they are the only ones in Reno/Sarks area that accept Silver Rock, sad. The keyless entry system went bad and the car would not recognize my key fobs , neither one of them, so I take it to the locksmith to have the key fobs programed and low and behold the trunk key that is supposed to program the fobs is broken, a key broke off in the key slot. I had to buy a whole trunk lid from a junkyard to obtain the lock housing because the part is no longer available . Then, my left rear tail light is sticking up off the fender, come to find out the car has been in an accident, not reported to carafe nor is it in any records found, but clear evidence the car has been in an accident as we found making tape and overspray underneath the vehicle. Long story short, NEVER EVER buy a car from Carvana , they are deceptive as you can get, they sell junk for a high price, buyer beware. read more

I had the worst experience trying to trade in my car. First off, I use Navy Federal as my credit union and apparently only one person in all of Carvana knows their trade in policy. I had to call and explain over 20 times to the same 5 Carvana Associates how it worked and went on 3 way calls and in person with my bank to call Carvana yet they still did not understand. I was told that everything would be good on my end when I went to go pick up the car and as I was getting ready to finish up and sign paperwork they denied me the car and told me to call in AGAIN the next morning where Carvana once again did not understand. Carvana tried accusing me of having a lack of understanding of the trade deal that we were making, even though I had my bank tell them on many occasions exactly how the trade in deal works under navy federal's internal payoff policy. When all of that was done, as I was driving home in my car which they took the targa top off of already, I notice one of the aligning pins is broken off the top, many scratches and scraping on the body that wasn't highlighted were on the car, and the rotors were very rusty as well as the headers. The shipping fee is included in the final sale price of the car however it is not financeable even tho It's counted as the full sale price, and this confusion cost me a hard check on my credit since I had to redo another loan for the correct sale price, of which they don't dissclose til you start the process. I've sold a car to carvana before and it was very easy, the people at the in person store are very nice and aren't hard to work with however their customer service is the most annoying and frustrating experience I've ever had to deal with. They dance around actually talking to me by thanking me for using my time to actually complete the deal instead of having their research done on the credit union I said I was using. No compensation for my time was given even after having the car denied from me for another day after proof of insurance was needed to drive the car. I DO NOT RECOMMEND trading in your car to them. read more

BUYING EXPERIENCE: It was easy. You purchase the vehicle, Carvana prepares the paperwork, review, and approves in less than a day. It depends on your part to be proactive and submit the required documents to include insurance before the purchased vehicle can leave their lot. EXCHANGE EXPERIENCE: You can return or exchange your purchased vehicle within seven days. The vehicle exchange will occur in two days. I had communicated, purchased another insurance for the other vehicle, reviewed & signed new documents. I have done as asked. On exchange date, the vehicle was delayed another week as I waited patiently. A week passes and another delay. Keep in mind, I have paid an auto-policy for two vehicles. One of them , not in my possession. RETURN EXPERIENCE: I no longer want either vehicles. One of the vehicles, I have never seen. I mentioned, since I have a window for delivery, can you just pick up the current vehicle I have now. I want to end the purchases and terminate the policy for both vehicles. They couldn't get the current vehicle because it was a delivery, not a pick up. What is the difference if it were an exchange? CARVANA's answer is being apologetic and if you need answers, wait for an email, SMS chat, or view the CARVANA App. I asked the reason for the delay. Their response is title/registration paperwork (LIES)!!!. The exchanged vehicle I purchased is practically brand new. It has less than 1,200 miles on the odometer for a 2023 vehicle. The employees on the phone say the cause.of the delay is because of error codes. WHAT CODES? What has this vehicle gone through that will generate error codes? Lastly, I purchased a vehicle from CARVANA, received the vehicle on October 21, 2024. I requested an exchange that never happened. I STILL HAVE THE CURRENT VEHICLE SITTING ON MY DRIVEWAY!!!!! PICK IT UP!!!!! read more

So my 30 year old son was recently in an accident an he wasn't hurt but his car is totals. Was on line an came across carvana. Found a car he was all excited about went theu an filled out all the paperwork. An had it set up for pick up on a Friday night. Thursday he was finishing up signing such paperwork. Realized his phone number was wtonge. So he called an was talking to a guy who was very helpful git that all fixed Went to make sure all was good had an issue Linking the bank on with their system. Was late said he'd give us a call next day. But we should be all set. Friday comes an he is ready to go pick up car from vending machine. My son asks me  if I'd heard from them? I was like no. Just give them a call an make sure we are good to pick up. So he calls an we spe d the next hour n half on the fone. With a representative. Who says since we had to change the number it changed the pi k up date. Ok that's fine. So the rep says let me go in an double  check e erything. Comes back o  an says we don't except Chime bank.do you have another bank account? My son is no that it all i have. Now mind you they have already taken the down payment out of his acount.. so my question is if it's not a bank you except, why does your site say it does & how we're you able to take his money out? All the repayment could say was we didn't take his money we put a hold on it. So we cancelled the order.   And at that time should have been refunded. Here it is3 weeks later an 5 calls to which all they keep saying is the refund takes 3 to 5 days. In the last 2 calls we have made. The refund was just initiated  and it will now take 4 to 10 days. We called tonight an the rep says we'll according to my end it says it's been sent to your bank Thursday an is out of our hands now. You'll have to see how long it takes the bank to put into your account. Ok so we hang up an call chime to see how long it could take an if they have received it. Chime rep checks the account on their wnd an can only see that Carvana has taken the money out on may 28th. Bit there is no such refund in process. We'll he filled out a dispute on the charges an chime says it can take any where from 10 days to 45 days. For this to be rectified. Here he sits awaiting his deposit back an un able to go an find a new car until all this carvana crap.is settled .. read more

First off the car is supposed to pass an inspection before you buy!!!!! Tried to sell me a broken car! Told me the Tesla they had already checked when I put my down payment down had a messed up battery and hour before it was supposed to be delivered. I had already bought items for my car and then I had to get my money back. Which the lady on the phone was completely heartless. Told me it'll take 3-5 days to get my money back so I went to ACTUAL Tesla and told them I wanted the new 2025 and I got that. and then the next day I got an email saying 10-15 days til I get my money back? They're a scam! Tried to ruin my life while I was trying to get my first car!!! Don't do it save yourself the heartbreak. I now am financing a brand new Tesla from the actual maker. Let me know if you want my referral code to get money off! DONT DO CARVANA THEY SELL STOLEN CARS TOO! Do your research because I didn't and almost ruined my life. I would rate it NO STARS read more

I would put a 0 .......Don't buy from Carvana!!! they don't do what they say i was to pickup from vending machine car not ready and refused my pickup after I paid for my car then the delivery to house I scheduled was 7 days late. They are to register vehicle timely and have still not received Title pink slip or registration 2 months later causing me to be pulled over by police department and getting a ticket for driving an unregistered vehicle failure to register vehicle from police department and possible other criminal charges. Ive contacted dmv they say I can't register it's in Carvana hands they send the Title and do paperwork etc. I've contacted Carvana at least 10 times on the registration and they have refused to get my registration completed timely having to get attorney. Worst experience ever in my life Purchasing a car. read more

The purchase process was not terrible, definitely took longer than expected for the pickup. However, I received temp plates to expire on 7/16. I received an email on 6/30 stating my registration was complete and my plates were on the way and to check back if I hadn't received them by 7/31. On 7/30 I reached out only to find out that the registration was NOT complete and I had to register the vehicle myself. Now I have a car with expired temps and can not make an appointment for the DMV for over 30 days. Avoid Carvana at all costs. read more

Carvana Las Vegas - Proof of them telling me registration was complete and plates are on the way. - Auto Loan Providers Near Me