I genuinely cannot overstate how disturbing the comfort level is with which this dealership lies to customers.
When I test drove my 2018 Mercedes-Benz GLC 63 S, I immediately pointed out that the brakes felt terrible and would likely need to be replaced if I bought the vehicle. At first they acted like it was no problem, but once the paperwork came around, suddenly the brakes were no longer included. The manager, Vince, assured me the brakes had "just been done" and that the squeaking was normal because they were new.
That turned out to be completely false.
I've owned multiple performance vehicles and realized within 24 hours that something was seriously wrong. What they actually did was throw cheap brake pads onto worn-out rotors just to get the car off the lot. Within 72 hours of ownership, I had to spend over $5,500 replacing brakes and rotors all the way around.
What makes this even worse is that they also removed the warranty from the final paperwork after we had already discussed it extensively. I was very clear that because this is a high-performance AMG vehicle, I was absolutely not comfortable purchasing it without a warranty.
When I pointed out that the warranty had been left off the paperwork, my salesman Nick went back to speak with Vince again and suddenly came back saying they "could" add a warranty after all, but it would increase my payment by another $200 per month on top of the deal we had already worked out.
So not only did they mislead me about the brakes, they also tried to quietly remove the warranty entirely until I caught it myself.
Another huge issue was the windshield. The car had a cracked windshield when I bought it. They promised they would "take care of it," but instead of properly replacing the windshield, they sent me to some guy down the street who simply filled the crack. The massive chip is still clearly visible. Their excuse? Replacing the windshield was "too expensive."
That seems to be the theme with this dealership: cut corners, lie to customers, and do the absolute cheapest possible repair while pretending everything is fine.
Now, only about five weeks into ownership, I'm literally stranded on the side of the road because the transmission is overheating and failing. The car has not been abused or driven hard. This is a high-performance AMG vehicle, and transmission issues like this are catastrophic and extremely expensive.
Between the brakes, oil leak, windshield, warranty games, and now transmission failure, this has been the worst vehicle purchasing experiences I've ever had. And I've been fortunate in my life to have purchased over cars, all performance vehicles.
Dealerships like this are exactly why companies like CarMax have become so popular. People are tired of being lied to and manipulated by used car dealers who only care about getting the paperwork signed. They are type of scum who tiny commission over integrity. Thank God, I used my own lender and got a warranty through them, but it doesn't help the fact that I'm stranded on the side of the road, and that I should literally not have to be dealing with this within five weeks of purchasing a vehicle.
Never, ever buy a car from these people, I promise you will regret it if you do. read more