The owners and operators are great here. They take pride in this shop and serving their customers. The shop is clean and all the freezers are stocked with whatever you need. The ice cream is made fresh and served with the quality you expect in a Carvel. They honor promos, no questions asked. They are extremely friendly. Wish they could take over the carvels in and near Forest Hills. read more

Carvel Ice Cream Store #1891 - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

Sofia made my day with the best banana split! I ordered one with a chocolate and vanilla swirl, and it was put together to absolute perfection. Beyond the delicious treat, Sofia's wonderful personality and genuinely fantastic customer service made the experience even sweeter. She is an absolute asset to the team--will definitely be back! read more

I usually do not read prior reviews so that it doesn't influence my opinion. Parking is easy, Place is very clean, I was pleased to see the "A" grade. I ordered a large vanilla shake which was $10. Polite quick service. Too bad I didn't pay attention to how it was made. The shake was super watery . It was not even full to top of cup and it just tasted like a cup of milk. Where was the ice cream? No flavor of vanilla at all. For that reason, I agree with the 2 star review. Am I going back? Nah. read more

Carvel Ice Cream Store #1891 - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

Had chocolate ice cream on a waffle cone. Perfect dessert on a hot (almost) summer evening. They had a few staff members and there was no wait. Service was quick. Pricey at $17 for two ice cream cones. Only four options for soft serve - Chocolate, Vanilla, Pistachio, and Lemonberry. Lemonberry had an unusual warning which required the customer to read a list of ingredients since it contained many allergens. read more

This is a great little Carvel ice cream shop. they have a sweet small selection of soft ice cream or ice cream cones dipped in chocolate. you can also get ice cream cakes and other little goodies. the service is good the place is incredibly clean! Anytime I've ever come here I've never had a problem. read more

Carvel Ice Cream Store #1891 - menus - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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Poor customer service. My sister and I visited the store, the server and her coworker had an attitude because my sister wanted freshly scooped ice cream instead of the ice cream in the freezer. read more

I always order the same thing but it gets worse and worse each time with each new face that gets hired there. I understand they're teens that got a quick job for cash, but they should be able to understand the order. This is my last time coming here. I ask for a lot of nutella. I say it every time... where is it? Then this kid that did it didn't even fill it to the top, and gives it to me in a cup that's got two cracks in it. It's annoying to walk out of there paying for pretty much just Vanilla soft serve. I don't need to spend $8 on it because I can make the same thing at home with regular ice cream and Nutella, but I like to treat myself... I'm sure they're great with other stuff, but this is all I come for and I will no longer waste my money and time there. read more

Carvel Ice Cream Store #1891 - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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I've always had fast and friendly service here . Never had an issue . Prices are a little high but the ice cream is worth it. read more

Horrible job on my cake. Then when i told the kid he messed up my cake he says "well you don't pay extra for it anyways" as if that gives him a right. Tired of these entitled howard beach kids. Do better! and what horrible attitude! read more

Carvel Ice Cream Store #1891 - a birthday cake - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

Never will I enter this store again (after my most recent experience). I have been going to this location since I was kid and for about the past four years now I have been getting the same thing each visit - a Nutella Sundae Dasher with various additional topping (that I typically just pay additionally for). After visiting this location with a friend yesterday during this difficult time (coronavirus crisis), we were greeted rudely by one of the store "managers". She informed me and my friend that the sundae dasher I requested could not be made - the same one I've been ordering for years and even ordered a day prior to this visit. It was clear that store "manager" had a problem doing her job and was racist towards my Dominican friend. It was almost like she was doing everything in her power not to work, we tried multiple ways in order to fulfill the requests we wanted with our order...Finally she agreed to make the "Sundae Dasher" in the form of a large sundae?! After that experience yesterday, I figured we'd try again today (hoping for a more welcoming/pleasing staff member) - upon arriving we noticed the same "manager" was working and my Dominican friend did not even feel comfortable enough to enter the store due to her prejudices...Therefore, we decided to UberEats the order which the "manager" cancelled a total of five times and was seen laughing about it with another co-worker through the window. Upon calling the store, she knew exactly who we were and was once again horrendously rude. I asked for her name so I could report her to the store owner and include it in this review but she refused to give it to me. Overall, I was not looking to get anything for free and was willing to pay any additional cost to have my order made the way I requested it to be. This "manager" has now stopped me from ever giving business to my local Carvel again. Very disappointing! Truly unacceptable! Additionally, I've included a photo of the Nutella Sundae Dasher I typically order proving this location DID in fact used to make it the way I liked... read more

Carvel Ice Cream Store #1891 - Nutella Sundae Dasher with Additional Toppings (Brownies, Strawberries, and Marshmallow) - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

I just called Howard Beach and some 'goomba yo' answers "yeah?" i politely asked if they made custom sheet cakes "yeah" "Ok, you're not sounding very helpful. Is there someone else I can speak with?" "No." "Ok" I hung up on him. Tom Carvel is rolling in his grave. read more

I've driven by this store a bunch of times but didn't stop until the other day. It's Carvel. Always reminds me of when I was a kid. They have a bunch of ice cream cakes and sandwiches that you can take home. I'm not familiar with their new additions to the menu so I tried a Sunday Dasher with Riece's Peanut Butter flavor. It was pretty good. They share a parking lot with a few of the adjoining businesses. It can fill up pretty quickly when it gets busy. Plenty of street parking too. read more

To satisfy a pregnancy craving, I drove to this location specifically for a strawberry milkshake. Placed my order to the inattentive toddler behind the counter and waited as he prepared my order. Now I get in the car and take a big gulp as I turn on the belt pwkway and to my disgust all I taste is yogurt! Who the fuck puts yogurt in a MILKSHAKE?! And if you do ruin a milkshake in that manner why not disclose that?! The mere smell of yogurt make me nauseous so imagine what the taste does... from that one gulp I was sick for two days. As if the disappointment wasn't bad enough (any pregnant person reading this can relate when it comes to cravings) being sick which led to dehydration was a bonus FU. Thanks carvel for not even including a spoonful of "America's freshest ice cream" PS the person that took my order was a teenager, not an actual toddler. read more

No matter how many times I come here, the portions are always small. If you ask for a small cone , you might as well just ask to try 6 of their flavors from the icebox and not even pay. You ask for a large cone , they give you the amount of a small cone. I want to know what's up with that?? On Wednesdays the buy one get one you literally tell them don't skimp on the icecream and they ask you , well these are our sizes.. No kidding really and I'm telling you I'm willing to pay but don't short change me.. I got the dasher with Reese peanut, low and behold there was only one peanut cup in it and Reese pieces m n mss. It's such a let down. I'm not always in Mill Basin to hit up our usual spot . But I can tell you for now on I'll make the drive to that Carvel . Especially with Specials of buy one get one free for 5 days of the week. Not to mention the Mill Basin Store sells large fudgey the whale cakes and any other cake made to order. Howard Beach your a rip off. read more

Carvel Ice Cream Store #1891 - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

I went to Carvel to get a birthday cake thinking I would pay a reasonable price only to find out they charge double the cost at the supermarket for the same Carvel cake. Lesson learned. read more

Can't understand why "store policy" doesn't allow you to get toppings on kid or junior size sundae! Only on the next sizes up. Oh, come on! Really? That's stupid! Their next size up is "The Small"..... which I find is more like a medium. There prices are a little up there. For a small soft serve with a topping goes for eight dollars and some change. That's ridiculous! The soft serve pistachio is my favorite . read more

I love this place after the beach. Ice cream is always fresh and am always greeted with a smile. A must stop on the boulevard!

Today I decided to take my son for a special treat to get ice cream, we decided to skip coldstone due to the high prices and remembering Carvel is a little more affordable I brought my son there. I ordered two medium vanilla ice creams in a cup soft serve and was charged a ridiculous high amount of $14! At first I thought I was hearing wrong and walked out thinking maybe I just got ripped off. Next time will absolutely go to coldstone because the prices here are even higher! Will never return! Tried posting this comment on carvel website and wasn't going through. read more

Warm, clean store with helpful and kind staff. Perfect dessert after an amazing pie at New Park Pizza.

I love this carvel store and let me explain why :) first off I live in Arverne on the peninsula of Rockaway Beach and the only Carvel we have is the dirty one on 116th street and I do mean dirty last time I checked they had a health inspection grade of a C! So I travel across the bridge to get my mother cherry vanilla ice cream and my vanilla ice cream with rainbow sprinkles from this carvel. Also my wife loves the mint chocolate chip with brownie bites :) we call this old folks ice cream because Carvel been around for years but the flavor never changed and it's better than these ice cream patriots popping up everywhere. The staff is super friendly! The ice cream is delicious! The store is always clean! They have a A for their health inspection grade. They have a large selection of ice cream cakes and frozen treats to take home. Try this Carvel today! read more

Carvel Ice Cream Store #1891 - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

This location if very blah ... the only soft serve they basically ever have are the vanilla and chocolate, even though they always have posters for the seasonal soft serve ice cream they never actually have them. Their prices are also way higher than the other Carvels in the area ! read more

My local carvel. The best mint chocolate chip ice cream around. All of their cakes are made in store. You can't go wrong with a carvel ice cream cake read more

Carvel Ice Cream Store #1891 - Cookies and cream waffle cone - Ice Cream & Frozen Yogurt Near Me - Howard Beach, New York

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They do not want to serve ice cream but want to charge you for ice cream. In comparison to other Carvels they lack in the amount of ice cream they serve. Save your money and go somewhere else. read more

Had a custom order cake. Placing the order was very easy and the guy who help me was very nice and walked me through all my options. However when receiving the cake, I did not get what I wanted. They did not add in any of the extra decorations I wanted and the spelling was wrong on the cake. There was not a problem fixing it but the way it came out was still weird looking because they had to edit their mistake. And the girl that assisted me with the fixing the cake was a bit rude about it. The cake seemed very bs. Basically paid an extra $20 for a picture on a cake that was already $60. Personally would never go there again nor recommend them to anyone read more

Very, very rude. I don't appreciate getting talked down to when I'm trying to purchase something in THEIR store. All I did was ask a few questions and I was getting yelled at by a very obnoxious man. I hung up and ordered from the very pleasant Coldstone store down the block. I will never give this store business again. read more

If you're looking for warm soft-serve ice cream that melts and runs down your arm two seconds after it hits your hand, you've come to the right place. They also specialize in thin, flavorless shakes from putting a full half-gallon of milk in them. The girls who work there all give you an attitude because your ice cream is interrupting their conversation, and God forbid you don't tip them when they're done giving you your stupid ice cream. Not that it matters much, but the owner/store manager is pretty weird, too. Every time I've gone in there, he's either smoking a cigarette right outside the store, or creeping around in the back behind the ice cream machines. Always with a scowl on his face like he hates everything and everyone. read more

I really liked carvel until Today when I came into this store. This is my second time coming to this location, I believe the first time was for a ice-cream sundae.. Which is what I think of when I see the big signs everywhere. I also loved their Ice-cream cakes, which we had a lot of when we were younger. But I guess over the years, I've moved on to more "adult" tasting (less sugary) Ice-creams, that's why I haven't visited carvel for about 5 or more years. So Today (on a hot July day) I came to my old favorite, for a milkshake and a cone for my mom. I opted for the strawberry milkshake, and my mom wanted the Reese's cone ( which is one of their newer flavor). We were told that the Reese's cone was unavailable, which was a huge disappointment cause it's the ONLY flavor that looked appealing and interesting. We drove out of our way and passed coldstone creamery, which we should have gone to instead. So anyway, she got the regular cone- which she said tasted just like the ones from the mr. Softee van. As per my milkshake, it was too sweet and bland. But besides the disappointing products and unavailability of the advertised cones, the thing that really got me to never again come to this carvel, is the unfriendliness of the young woman that was serving the ice-cream & her inability to produce a reciept to me. I'm hugely disappointed that a company as big as carvel cannot properly train their staff to handle a simple task of generating a receipt. First she asked an older gentleman how to get it from the register, and he didn't know as well. Then she says to me "I'm sorry I can't give you one" without any further explanation. This is no small mom and pop store in the 50s!!! It's 2015 and you can't give a customer a reciept?! That's just unacceptable. I've totally outgrown this kiddie ice-cream store, unless they change something drastically about the ice-cream or the have better people working there, I'm never coming here again. read more

Ice cream is ice cream so my complaints here are not about that. Is about the horrible service! I stepped in there and obviously had to wait for the girl to finish her conversation to then be taken care off all tho I was the only person there. After I order I tell the girl if she can add peanuts. At which point a guy that works there yells out in the most disrespectful manner "she wants NUTS!!!" I have never felt soooo disrespected in my life! I will NEVER patronize this location EVER again. read more

This carvel has been in the same spot for over 20 years. The ice cream never changes, and this is probably why I keep coming back. The kids who work there are always nice and service is always quick. The store is kept very clean and they always have a nice selection of specials going on. read more

The manager named John instead of helping me out and decided to curse me out and tell me I'm messing up the cakes and get the hell out this is the worst experience I've ever had in my life time shopping somewhere pleasego to a different Carvel or go to Baskin-Robbins to buy ice cream cakes. I have never felt more disrespected in my life time shopping somewhere all the cakes are stacked on top of each other. And they are all different please stay away from the worst customer service I feel sorry for the young who girls work there. With this mean boss I will talk to the Better Business Bureau and I have video read more

This carvel has been around for over 20 years, and has all the goodies. Cookie Puss, thick shakes and the best soft served ice cream.

Stopped by for some ice cream. Sign says they're open until 11. It's 10:40 PM. They locked the door and looked at me through the glass. Make the choice to avoid that place easier. read more

This place is great....if you like overpriced freezerburn ice cream. On top of that the kids who work here have an attitude and are clueless. read more

If I can give NO stars I would !!! This place has the WORST customer service EVER!!!! I walked in and literally the girls behind the counter looked at me and kept gossiping about God knows what ! The guy cleaning was giving them the look , like to acknowledge me . They kept talking . I asked if they were working and he said yes . I walked out because I seriously got so pissed!!!! This place is horrible ! Don't go ! read more