This is probably one of the saddest carvels I have ever been to. No one seems like they want to work there and the ice cream is nothing special. I got a vanilla soft serve with sprinkles that melted as soon as it got into the cone and it wasn't even that hot out. I would just drive somewhere else instead if I wanted ice cream because it's not worth it even if ya right in the center of Newington. read more

Best ever .. Coffee and Oreos and whipped cream Choco syrup was a bit too much but over all good read more

Carvel - Perfection .. coffee and Oreos - Ice Cream & Frozen Yogurt Near Me - Newington, Connecticut

Walked in and got a Cookie Puss for my bfs bday. The very nice boy who took care of me, offered to write happy birthday on there and personalize it too, which I was not expecting nor did I think there was even room for it, but he did it, and it turned out nice. Being able to walk in, grab a cake, get it personalized, and go was great, I would def come back again for more ice cream cakes! Cookie Puss was so tasty! You can choose the different flavors for his nose, I chose Cotton Candy, because I liked the color :) Thanks Carvel! read more

Carvel - Cold Brew Coffee Sundae - Ice Cream & Frozen Yogurt Near Me - Newington, Connecticut

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Best soft serve anywhere!! Can't be beat! We eat here every time we are near a Carvel. Great toppings and the staff is generally very accommodating read more

Needed something sweet after lunch, Carvel is always a pleaser! Love the cookie crumbs you can get on your ice cream instead of the standard shots/sprinkles. read more

It's a Carvel! Of course it's great! The staff is so friendly. It has a great vintage vibe, in quaint "downtown" Newington. Small store, but all the goods. No tables outside, but walls that double for benches and are perfect for sitting, and there are always people sitting there with their treats. I love going here for frozen delights. read more

Racist place I never in my life experience anything like this every time I went in I greet the staff the guy bob never wants to serve me and my fiancé and shes African American and I'm mixed and he always over priced me for no reason also when I came in the last time he saw we was there first and took the family who was a white descent and this happened more than once also whenever I get someone new the price changes his comment was rude when I asked why are you over pricing me also this is a dirty place he never washes his hands after he comes from outside after he done smoking and he was arguing with my fiancé cause she seen the racial discrimination towards us read more

Went to grab 3 small sundaes for my family. One sundae was supposed to be vanilla ice cream but when I brought it home, it turned out to be coconut ice cream with coconut flakes all over it. I brought it all the way back for it to be remade and the staff/manager remade without giving any sort of apology for the inconvenience of going back and forth or any sort of discount for a next visit. This experience has made it less likely for me to visit this Carvel again in the future. read more

This place is delish! They have everything from ice cream cakes, to milkshakes, to sundaes! My favorite is the mint chocolate chip with Caramel!! So good! Knocked off a star because the line was really long and there weren't much employees. read more

I haven't been to a Carvel since I was 15 years old! How did I not know that they have those wonderful little chocolate crunchies (the ones that are inside the ice cream cakes) as an ice cream topping?? I got a small cake mix ice cream with chocolate crunchies. The woman was VERY generous with the chocolate crunchies! Yummy Saturday afternoon treat!! read more

Best ice cream place. We have been coming here regularly, almost every weekend. Love all the type if sundaes ice cream. So fresh and refreshing for hot summer day. read more

I love the ice cream here. I always order the same thing: the Reese's peanut butter sundae dasher. The problem is that it is never made the same way. Last time I had to ask the associate to put in peanut butter. Tonight a different associate added in what I believe is marshmallow. I never know what I'm going to get and it is frustrating. Regardless, it's great ice cream and a friendly staff. There just seems to be a lack of training. read more

The same people have been working here for years and the customer service and quality of product is always consistent. Our favorite ice cream place. read more

Carvel - a hand holding an ice cream cone - Ice Cream & Frozen Yogurt Near Me - Newington, Connecticut

Went to get an ice cream and all the lady wanted to do was talk politics. Not my thing. Then had the nerve to tell me my thinking was bad for the country and that my wife should go back to where she came from. Really? This is the second time they have been rude to me. Never going back. read more

Wednesdays you buy one get one free. My favorite. Strawberry with vanilla ice cream. They also have a great selection of Ice cream cake. Also while waiting for my ice cream I notice they have milk shakes with banana foster.. For those chocolate lovers, brownie with Nutella. read more

I love the icecream & cakes here!! But the owner, Bob of this carvel is one of the rudest employees I have ever delt with, even working in customer service myself. My boyfriend and I went here, wanting to split a small sized icecream. I ordered the icecream IN A CONE specifically so he could have the cone and i could have some in a cup. But, the owner Bob heard us talking about our order and purposely puts our icecream in a cup and throws the cone on top. I asked him, VERY KINDLY, to just put it in a cone how i ordered and paid $6 for. He was extremely rude, saying its impossible to put the icecream into a cone now and that i am "childish" and "do not know anything". I have also been working as an icecream hostess myself for years now and actually do know what in talkin about. After being kicked out of the store and yelled at infront of everyone, i made the cone outside myself with a plastic spoon in 3 seconds. End of the story is, he could have fixed the problem in 1 minute, but decided to ruin my experience and carvel. Btw they got rid of butter crunch flavored icecream too... read more

This is a great family business serving up ice-cream treats for over 30 years in the same location. They have some great tasty treats, cakes etc. The staff is friendly and helpful. read more

The owners are so rude. I was talking to the two girls that work behind the counter about hard serve vs soft serve. After I went outside to eat my ice cream and the two high schoolers were getting yelled at by the owner for talking to me. The place is dirty and the owners are rude. This franchise gives the company a bad name. read more

This location has a very friendly staff who make changes as you'd like. Always pleased with quality, even with pre-made freezed ice creams.

I've gone twice and both times, different people have "helped" me, and no smile or any friendless. This last time the man took my order, didn't ask me if it was to go, but gave it to me without a cover, spoon in, I said, "sorry, it's to go", he said, "fine", and put it in a bag. Once I got home, half of it was stuck to the bag, because he just put it in the bag, didn't bother to put a cover on the cup! read more

This place has great icecream, but I have never experienced such racial discrimination by anyone until I met this owner Bob. My brother and I (both African Americans) were waiting in line, just like everyone else. The manager Bob came over to help because there was a long line and literally took the white family behind us even tho we were next. The nice family even said these two are next! but he said ill take you. Everyone looked confused, even the two young teen girls working. A girl then begand to take my order and when going to the counter to grab something, this man Bob whispered something then here ear and then glared right at us! By that point I was pissed and asked if there was a problem? He said if I was going to make a disturbance that i can leave...when i was literally just asking. We left. Fuck that man. I heard he's done similar acts to other black families and teens. Rasicts, old and rude. read more

Total disaster of a business. Received a terrible and expensive cake and the employees were rude to round out the whole experience.

we're the first ones in there and were served last...after they watched their movie they had on the tv. we were never greeted just asked what we wanted.. I've given the place many chances. over it. I'll find another carvel or ice cream brand that will change me 5$ for a cone. read more