I hate this place. I dread coming here every time because they struggle to run a successful…read moreoperation. One time I think they failed to clean the suction tube for cleaning and I know this because it smelled like horse sh*t. Punctuality is something that doesn't exist here; I've waited an hour for an appointment at 9 in the morning. The staff have personal issues they need to work on instead of projecting passive aggression due to the opinions they have formulated in their head based on what a person looks like. You can't decipher demeanor just through physical appearance. Edit: Ms. Bijoux was an amazing dental hygienist, she was professional, kind, caring, she mentioned whenever she was starting a new procedure. She genuinely loves her job you can tell.

The worst location! DO NOT, I REPEAT, DO NOT COME HERE! You will be waiting for at least 45 mins-1…read morehr to be seen. Oh, and please don't go on a Saturday, because they will reschedule you to the same day as your appointment. This has personally happened to me twice. They're always short-staffed. You will be in the office for at least 2 hours. So pack your patience.

I deposited $300 right before Covid to get dental work. Returned after Covid to retrieve my money…read morebecause my insurance had changed and Dr Gary Warner in Bowie Md denied me my money. I haven't been back to this doctor since once upon a time I thought he was Decent but now I've lost all respect for him even as a man.

Several Years ago I had a root canal and crown done. Recently I had pain and swelling went to…read moreanother dentist who did an x ray the tooth had to be removed. When the tooth was removed he discovered that when the root canal was done the dentist left gauze.

BEWARE!! The general manager is a scam artist. Never agree to a loan with this dental office. I…read moreagreed to a loan for projected scope of dental work and was told I would be quickly reimbursed after my claim was submitted. They took the check and never submitted my claim for Invisalign along with other dental work that was never done. Now I'm stuck with a10k loan that I should not be paying. This company should not be in business!

I needed dental work today, I kept putting it off out of extreme anxiety. I'm glad I decided to…read morecome, I had the pleasure of having Dr. Julian Gapud who not only helped with my fears, he did an amazing job - thank you so much.

Nice, friendly staff. Building is old and not in the best neighborhood. I've been going to her…read morefor the past 4-5 years or so. One time I was waiting for the dentist in the dental chair and I kept hearing scratching noises above my head, there was some kind of animal (rat, squirrel, possum or raccoon) stuck behind the tile in the ceiling. YIKES! Also, I didn't have a gap in my front teeth prior to going to her, now I do, not huge but noticeable, UGH ..... I agree with the previous review, she fills your cavities with temporary fillings and those fillings shrink so fast, you're right back in 6 months or less getting them re-filled. I do not recommend this place, currently searching for a new dentist.

Please whatever you do avoid going to This dentist at all costs!!…read more she is terrible she will fill your teeth with temporary filling and until they start having problems and breaking off is when you find out what she did I went to her many years ago and I'm still experiencing many problems She is still in the same place but her office is now dirty and run down and in a bad area! She used to have security I thought because of the area but now I'm sure it's because of disgruntled clients! I was young and didn't knew better and have always had good insurance I should have known better but my coworkers said she was great. The same ones are cursing her too with many dental problems

I moved to the area about a year ago and needed to find a new local dentist. This one was covered…read moreby my insurance, and nearby, so I made an appointment for 9am on a Monday morning. The office was clean and bright, and I arrive a few minutes early and had no issues with checking in. I was taken back at 9:18 (not a bad wait), and Jordan started taking my x-rays. After that, Dr. Wilson came over and went over my teeth with me, looking at the x-rays first and then examining my mouth while Jordan took notes. Afterwards, he explained his proposed treatment plan to me, including cleanings and cavity-filling, along with suggesting a night guard because I grind my teeth, but he gave me the freedom/time to make my own decisions about what I was comfortable moving forward with. At the end, I made an appointment with Sheila at the front desk and will be coming back in the next few weeks for more treatments. Highly recommend this practice, as everyone was kind and professional (especially Jordan, Dr. Wilson, and Sheila), and the location is convenient and easy to access with lots of available parking -- and the chance to go to the Starbucks drive-thru next door once your appointment is done

Dr Elizabeth Polk (Oral Surgeon) on Sept 3, 2026, at approximately 2 pm I returned with questions…read moreand concerns regarding my procedure. Unfortunately, instead of feeling that my concerns were heard and addressed with care, I felt they were met with defensiveness, deflection, and dismissal. During our interaction, Dr. Polk told me that if I did not like the service, I could go somewhere else and further stated that they "know what they are doing." After 15 yrs of being a Dental One patient I've never encounter such rudeness and disrespect especially since she is one of the many new additions to this office, so I lost a half day pay, because I left without getting the schedule surgery done. I guess it may be time for me to go elsewhere, as she so rudely suggested. Cool no problem another office would love to received my money with a SMILE.

I went to the District Heights location for my appointment today and the owner did a horrible job…read morecleaning my teeth. She was extremely rough and hurt my gums. My mouth was very gritty afterwards and she didn't offer me mouthwash. I had to ask her to put the suction tube in my mouth during the cleaning. I had to ask her did I have cavities because she didn't rely that information, just told me I was done. I don't even think she checked for cavities. I asked the ladies at the front desk was she a new dentist and was told she's the owner and a pediatrician who was just helping out. No wonder she did such a horrible job. I would never let her touch my teeth again.

I am writing to you to make a formal complaint against (dental clinic names) regarding my…read moreexperience with their staff and the dental work (including work, appointments, communications, etc) that has been performed, and/or should have been performed for my dental concerns. I've been extremely dissatisfied with the patient care, lack of regard and sympathy, and the inability to receive a proper timeline during and for my care. They have failed to provide me with satisfactory services. I have detailed the process below. I've previously had pain in my teeth and made an appointment for a dental exam with (Essence Dental). My first two appointments with this clinic were April 1st and April 18th, 2024. During these two visits, I had my exam completed, a diagnosis given, and my treatment plan created. I was told I needed to have 5 teeth extracted, which they were. I was also told my gums needed to heal before my fitting of implants, which would take 2 weeks. An appointment was made for 4 weeks later, instead of the original 2 weeks due to availability of staff. In May 2024, during each of those visits (May 9th, 20th, and 23rd), I was told different information regarding the timeline of my fitting, and later on, for my implants to arrive. With each interaction with the dental clinic staff, staff were very unprofessional and did not demonstrate compassion for my questions and concerns. I was met with unhelpful information, timelines different than previously told, and frustration in their tone. I was also given more and more appointments with little to no information on why I needed those appointments; still met without a date for arrival of my implants. It is now August 2024, and I still do not have an answer, a correct timeline, or my implants. I'm also still greeted with unprofessional and unhelpful staff. This journey began April 1, 2024, and it has caused nothing but frustration and a financial strain for me and my family due to my original dental concerns and having to miss a lot of work due to the many pointless appointments. I am sharing these concerns to show how the lack of regard for a patient's care can lead to detrimental states on all parties. I have been patient and kind from day one of entering this clinic, and even in my own frustrations throughout this process.

Started coming here a few years ago when my son was taking Karate class next door and found out…read morethat they have late hours AND Saturday hours, which was a plus. It's always one lady at the front desk (don't know her name)that always seems to be rushed or overwhelmed, so her approach comes off as abrasive sometimes. Rachel and Orion are very kind and sweet. The wait times are LONG so be prepared to wait. One thing to know is that you may see a different Dentist every time you come. They do a pretty good job, but I can only speak for cleanings, I haven't had anything else done. They also have 2 different offices.

My family and I have been patients at this office for years. I have formed great relationships…read morewith all of the staff. The weirdest thing has happened. Calling the number to this office now indicates that ALL the numbers associated with this dentist / practice are no longer in service. Did the practice secretly close down and take patient records with them?

As soon as I arrived for my appointment, they were ready to take me to the back. The quality of…read morecare was very good and all my questions were answered with knowledge and enthusiasm. I will certainly stay here.

The staff were amazing, friendly and professional. I have very bad anxiety about going to the…read moredentist but I felt at ease and very well taken care of. The dentist explained everything to me and made me feel comfortable. I will continue to come here for my dental care. I highly recommend Trusted Smiles of Upper Marlboro.